UK

United Kingdom · Business Process Outsourcing · Entry Level (0-2 years)

Junior BPO Performance Specialist

Here is the whole job, in plain words. What it is, a real day, what you decide, how you're judged, how people get here and where they go next. Then the part no course gives you: twelve AI tutors who learn your work.

  • Experience bandEntry Level (0-2 years)
  • Direct reportsNo direct reports
  • Reports toBPO Performance Specialist (L2)
  • UK framework levelUsually someone starting out, or keeping a process running

Also advertised as BPO Performance Analyst · Operations Performance Assistant · Junior Process Improvement Analyst

Built on an analysis of 43,079 real UK job descriptions · grounded in qualifications employers recognise

Start with a free Future Fluency check, tuned to Junior BPO Performance Specialist

Ten quick questions, one per Future Fluency, asked against this role rather than a generic one. About five minutes, and no card.

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1What this role really is

This role is all about getting stuck into the numbers and helping us understand what's really happening in our Business Process Outsourcing operations. You'll be the person digging into the data, pulling out key metrics, and making sure our reports are spot on. Think of yourself as a detective, but for operational performance. You'll be learning the ropes, supporting the wider team, and making sure everyone has the right information to make smart decisions.

2What you'd actually use

The tools this job runs on, and how well you'd need to know each one.

Microsoft ExcelIntermediate

Building basic dashboards, using VLOOKUP, INDEX/MATCH, PivotTables, conditional formatting, and cleaning raw data. You'll be using this a lot for almost everything.

Microsoft Power BI / TableauBasic

Navigating existing dashboards, applying filters, extracting basic insights, and understanding how the data is presented. You won't be building complex reports from scratch just yet.

Microsoft Visio / Bizagi ModelerBasic

Reading and interpreting existing process maps (BPMN 2.0 notation) and potentially creating very simple 'as-is' process flows under guidance.

Jira / Asana / Monday.comBasic

Managing your own tasks, updating project statuses, and tracking progress on assigned improvement initiatives within these project management tools.

SQLBasic

Writing basic SELECT statements, filtering data (WHERE clauses), and performing simple joins to extract raw performance data from our databases. You'll typically be using pre-written queries and adapting them.

WFM/QM Platforms (e.g., NICE WFM, Genesys Cloud, Verint QM)Basic

Navigating the platform to extract agent-level performance data, adherence reports, and quality scores. You'll need to understand what data is available and how to pull it.

Confluence / SharePointBasic

Contributing to internal documentation, following knowledge articles, and participating in collaborative discussions on shared knowledge bases.

3What you get to decide, and how that grows

Power in a job isn't your title. It's what you're allowed to decide. Here's how it grows as you move up.

The choiceComing inWhere you are nowThe step above
Data Extraction & Reporting MethodologyFollow established procedures and templates. Any deviation or new request requires supervisor approval.Choose appropriate methods for routine tasks. Propose new approaches for efficiency, seeking manager approval.Design and implement new reporting methodologies. Make technical decisions on data sources and tools within project scope.
Issue PrioritisationEscalate all identified issues to your supervisor for prioritisation. Don't try to guess what's most important.Prioritise routine issues based on established guidelines. Escalate complex or high-impact issues.Prioritise workstreams and projects based on business impact and strategic alignment, consulting with leadership.
Client CommunicationNo direct client communication. Escalate all client-related queries or issues to your supervisor.Communicate findings to internal clients (e.g., Operations Managers). Client-facing reports are reviewed by manager.Represent the team in client performance reviews. Present findings and recommendations directly to clients.
Process Improvement RecommendationsIdentify potential areas for improvement and flag them to your supervisor. Don't try to implement changes yourself.Propose tactical process improvements for specific operational areas. Work with managers to implement.Design and lead the implementation of significant process re-engineering initiatives.

4How you'll be judged

The scoreboard, honestly: the hard targets, how often each one is actually looked at, and the quiet human signals that never make it onto a dashboard.

Routine Report Accuracy
The percentage of standard daily/weekly reports you produce that are free from errors or data discrepancies.
Target · 95% accuracy on all assigned routine reports

You'll produce 10 reports this week; 9.5 of them (so, 9 or 10) should be perfect. If you spot an error before submitting, that counts as a win.

On-time Report Delivery
The percentage of scheduled reports and data extractions completed and delivered by their agreed deadlines.
Target · 98% on-time delivery for all scheduled tasks

If a report is due by 9 AM every Monday, we expect it in the manager's inbox or shared drive by then, almost every time. Life happens, but it shouldn't be a regular thing.

Data Anomaly Identification
The number of unusual data patterns or potential issues you proactively identify while working with data, before they're flagged by someone else.
Target · Identify 2-3 potential data anomalies or process deviations per week

You're pulling AHT data and notice one agent's average handle time is suddenly double everyone else's for no obvious reason. You flag that. Or, a report shows a sudden drop in FCR that doesn't align with anything else happening.

Learning and Application of New Skills
How quickly and effectively you pick up new tools, methodologies, and operational knowledge relevant to BPO performance.
  • You'll be asking thoughtful questions, actively participating in training sessions, showing improvement in your work over time, and applying new techniques without constant prompting after initial guidance. We'll see you trying out new Excel functions or SQL queries you've just learned.
Proactive Questioning and Clarification
Your willingness to ask for clarification when something isn't clear, or to question data that doesn't 'feel' right, rather than just blindly following instructions.
  • You'll be saying things like, 'Just to confirm, you want this data cut by X and Y, even though the last request was only by X?' or 'This number looks a bit high compared to last week, should I dig into that?' This shows you're thinking, not just typing.
Documentation Contribution and Adherence
How well you contribute to and follow our internal documentation standards for processes, reports, and data sources.
  • Your work will be well-commented (where appropriate), you'll update shared process documents when you learn something new or find an error, and you'll consistently refer to existing guides before asking for help. Future-you (and everyone else) will thank you for it.

5Would you like it

The honest version. What people enjoy, and what grinds them down.

What people enjoy
Solving Puzzles

You'll get a kick out of digging through messy data to find the root cause of a performance dip. It's like being given a tangled ball of string and enjoying the process of unravelling it to find the end.

Being given a report that says 'FCR is down 5%' and enjoying the challenge of figuring out *why* by looking at call reasons, agent behaviour, and process steps.

Making a Tangible Difference

You want to see your work actually used and make things better. You'll enjoy knowing that the report you created helped a team leader coach their agents more effectively, or that your data helped identify a process bottleneck.

Seeing a team's AHT improve after you highlighted specific areas for coaching based on your analysis, or a process being tweaked because of an error you spotted.

Continuous Learning and Growth

You're always keen to pick up new Excel tricks, learn a bit of SQL, or understand a new BPO metric. You're not content with just doing the same thing every day; you want to expand your skillset.

Voluntarily taking an online course in Power BI, asking your manager for more complex data extraction tasks, or spending time understanding a new WFM report.

What frustrates people
  • "Garbage in, garbage out": Constantly battling with inconsistent, incomplete, or poorly captured operational data from various client systems, which can eat up 40%+ of your analysis time.
  • "Client moving the goalposts": Sometimes client requirements for reports or metrics will shift without much warning, meaning you have to re-do work you thought was finished.
  • "The blame game": You might get caught in the middle when different teams (Operations, WFM, Training) are trying to figure out who's responsible for a missed target. It can feel a bit political.
  • Spending more time on data extraction and cleaning than actual analysis: The reality is, pulling data from disparate systems and getting it into a usable format is a huge part of the job, especially at this level.
What this role does not give you
  • Full autonomy on strategic decisions (you'll be supporting, not leading, big strategic calls).
  • A perfectly predictable, unchanging workload (expect urgent requests and shifting priorities).
  • Immediate, high-level client exposure (that comes later, once you've proven your chops internally).
  • A role where you only ever build new things; a lot of it is maintaining and improving existing reports and processes.

6Who you work with

Your work directly underpins the accuracy of our operational reporting. If your data extractions are wrong, or your reports have errors, it can lead to incorrect decisions about staffing, process changes, or even client billing. Essentially, you're the first line of defence for data integrity, making sure the foundation for all performance discussions is solid.

Inside the business
  • Your direct manager (BPO Performance Specialist)
  • Other BPO Performance Specialists
  • Operational Team Leaders (the people running the call centre floors)
  • Workforce Management (WFM) team
  • Training and Quality teams
Outside the business
  • None directly, but your reports will eventually go to clients

7What you need before you start

Not a wish list. The things you would be expected to already have.

  • A genuine curiosity about 'how things work' and 'why things happen'.
  • A strong numerical aptitude – you don't need to be a maths genius, but you should be comfortable with numbers and basic calculations.
  • A methodical and organised approach to tasks, especially when dealing with data.
  • The ability to follow instructions accurately and ask for help when needed.
  • A basic understanding of Microsoft Excel (VLOOKUP, PivotTables are a good start) or a similar spreadsheet tool.
  • Excellent written and verbal communication skills in English.

8What to practise next

Where the job is going, and what to do about it starting this week.

Advanced Data Storytelling & Visualisation

Just having data isn't enough; you need to tell a compelling story with it. As more data becomes available, the ability to distil complex information into clear, actionable narratives is becoming paramount. People need to understand what they're looking at and what to do next.

Audience-Centric Reporting · Narrative Structure · Effective Chart Selection · Visual Best Practices

  • This week: Pay close attention to how your manager or senior specialists present their findings. What works well?
  • This month: Read a book or take an online course on data visualisation (e.g., Stephen Few, Edward Tufte's principles).
  • Month 2: Re-design one of your standard reports, focusing on making it clearer and telling a more compelling story with the data.
  • Month 3: Ask for feedback on your redesigned report from a few different people – did they understand the message quickly?

Quick win: Start by simplifying your existing reports. Remove clutter, use clear titles, and ensure every chart has a purpose. Less is often more when it comes to clarity.

9Staying current once you are in

What people here do to keep up
  • Online courses in Excel (advanced functions, Power Query) and SQL (basic queries). There are loads of free and affordable options out there.
  • Attending industry webinars or virtual conferences on BPO trends and performance management.
  • Reading books or articles on data visualisation and storytelling to improve how you present your findings.
  • Seeking out internal mentorship from more experienced Performance Specialists to learn best practices and gain insights.

10How the AI economy is changing work like this

Before we ask anything of you, here's what we can already say about AI and work of this kind:

The new skill this role is being asked for: Prompt Engineering & LLM Interaction (Basic)

Large Language Models (LLMs) like ChatGPT or Claude are already changing how we summarise data, draft reports, and even brainstorm solutions. Analysts who can effectively 'talk' to these AIs will be significantly more productive.

We'll only ever tell you what we can actually back up. No hype, no scare tactics.

Your PlanIllustration

Built for Junior BPO Performance Specialist

4 units that map to this job, from the qualifications that cover it.

  1. Manage the performance of teams and individuals 4Skillsfirst Awards Ltd · covers 3 of 13 standardsLevel 2
  2. Performance management in contact centres and personal and organisational improvementCity and Guilds of London Institute · covers 1 of 13 standardsLevel 3
  3. Develop personal and organisational effectiveness in a contact centreProQual Awarding Body · covers 1 of 13 standardsLevel 3
  4. Supporting Business ActivitiesPearson Education Ltd · covers 1 of 13 standardsLevel 3
These are the real units behind this job, in the order they rank for it. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

The rising capability

Zavmo analysis

What's rising in its place

This is where the work is heading, and the higher pay with it. Get fluent here and the shift stops being a threat and starts being your edge.

Prompt Engineering & LLM Interaction (Basic)

Large Language Models (LLMs) like ChatGPT or Claude are already changing how we summarise data, draft reports, and even brainstorm solutions. Analysts who can effectively 'talk' to these AIs will be significantly more productive.

  • Clear Prompting
  • Context & Constraints
  • Output Validation
  • Iterative Prompting

What you’ll use

Skills this role draws on

Technical

  • Lean Six Sigma Methodologies (Awareness)
  • Service Level Agreement (SLA) & Key Performance Indicator (KPI) Management (Foundational)
  • Process Re-engineering & Optimization (Interpretation)
  • Root Cause Analysis (RCA) & Corrective Action Planning (Assistance)

The pathway

How you actually get there, here

How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.

  1. 1

    Customer Service Representative / Agent

    1-2 years

    Skills to master

    • Understanding call flows, common customer issues, agent behaviours, and the direct impact of operational metrics (AHT, FCR) on daily work. You'll know the 'shop floor' reality.

    You're ready to move on when

    • Consistently meeting individual performance targets (e.g., CSAT, AHT).
    • Showing curiosity about 'why' certain processes exist or why metrics are tracked.
    • Volunteering for tasks that involve data or reporting, even if basic.
  2. 2

    Data Entry / Administrative Assistant

    1-2 years

    Skills to master

    • Strong attention to detail, accuracy in data handling, basic spreadsheet skills (Excel), and an understanding of data integrity. You'll be used to working with large datasets.

    You're ready to move on when

    • Demonstrating high accuracy in data entry or administrative tasks.
    • Proactively identifying errors or inconsistencies in data.
    • Taking initiative to organise and improve data collection processes.
  3. 3

    Operations Support / Coordinator

    1-2 years

    Skills to master

    • Understanding daily operational rhythms, scheduling, resource allocation challenges, and the various systems used in a BPO environment. You'll have seen the practical side of things.

    You're ready to move on when

    • Successfully supporting operational teams with scheduling or resource tasks.
    • Showing interest in the underlying performance metrics that drive operational decisions.
    • Being the go-to person for specific data look-ups or report generation.

11Where this role leads

The long view:Your journey starts here, but where it goes is really up to you. We'll give you the tools, the training, and the opportunities to grow. If you're keen to learn and make a real impact, the sky's the limit in BPO performance.

Pay & demand

Pay and demand for this role will appear here, each figure traced to a named authoritative source (e.g. the ONS Annual Survey of Hours and Earnings, under the Open Government Licence). We don’t show numbers we can’t attribute.

The ten Future Fluencies

Zavmo analysis

The credential is what you can do today. These are what keep you valuable.

A qualification proves you can do the job as it's defined today. These ten are what decide whether you're still the obvious person for it in five years. They're the capabilities employers are now writing into senior roles faster than people are learning them. Zavmo weaves them through whatever you study, so you come out with both: the credential and the fluency.

The highlighted ones are the Fluencies your role leans on hardest, from how Junior BPO Performance Specialist is actually changing. In about two minutes, the free confidence check asks where you stand on each of the ten. That's the whole check, and it's what makes the plan yours rather than generic.

Where it leads

Roles this leads to

12The team that's yours

No two people are taught the same way. This is one-to-one, not one-to-many.

Zavmo is a hyper-personalised AI learning platform. Twelve virtual tutors, each with a different way of teaching, and one orchestration agent that picks the right one for the moment. So every single lesson is shaped around you, your role, and the way you learn. Not a course everyone sits through. A conversation built for you, and no one else.

…and nine more, matched to you after your first chat. Meet all twelve

Start free and meet yours

13What it feels like

A conversation, not a course

Because your tutor knows your role, your projects and your last session, learning sounds like this. And it's different for every single person:

Manage the performance of teams and individuals 4Level 2

Applied to your work in Junior BPO Performance Specialist

The objective of this unit is to enable learners to understand the principles of team performance management and how to set clear performance objectives. Learners will be able to monitor individual performance, provide constructive feedback, apply motivation techniques, and address underperformance effectively.

How the thinking builds
  1. Remember
  2. Understand
  3. Apply
  4. Analyse
  5. Evaluate
  6. Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

One to one, not one to many

No two people run this the same way

A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.

  1. Your actual work Every lesson is taught against a live piece of your own work, not a worked example from a textbook.
  2. What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
  3. The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
  4. How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
  5. Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.

See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.

DemonstrateIllustration

Evidenced on your work in Junior BPO Performance Specialist

You do not finish by watching something. You finish by showing it on the work you already do, against the measures this job is judged on.

  • Routine Report AccuracyThe percentage of standard daily/weekly reports you produce that are free from errors or data discrepancies.You'll produce 10 reports this week; 9.5 of them (so, 9 or 10) should be perfect. If you spot an error before submitting, that counts as a win.95% accuracy on all assigned routine reports
  • On-time Report DeliveryThe percentage of scheduled reports and data extractions completed and delivered by their agreed deadlines.If a report is due by 9 AM every Monday, we expect it in the manager's inbox or shared drive by then, almost every time. Life happens, but it shouldn't be a regular thing.98% on-time delivery for all scheduled tasks
  • Data Anomaly IdentificationThe number of unusual data patterns or potential issues you proactively identify while working with data, before they're flagged by someone else.You're pulling AHT data and notice one agent's average handle time is suddenly double everyone else's for no obvious reason. You flag that. Or, a report shows a sudden drop in FCR that doesn't align with anything else happening.Identify 2-3 potential data anomalies or process deviations per week
These are this job's own measures, with its own targets. Nothing is marked evidenced, because nobody has started this yet. Yours would fill in from the work you bring.

Your passport

This isn't a certificate you file away. It's a passport to the life you're designing.

Every credit you earn and every fluency you build adds up: evidence where it counts, carried with you. Zavmo keeps the map: where you are, where you're heading, and the next step, at your pace, around your life. From Junior BPO Performance Specialist to BPO Performance Specialist (L2), and whatever you decide comes after.

Level 2 · in progressAI Fluency→ BPO Performance Specialist (L2)→ your design
Where this takes you

Your journey starts here, but where it goes is really up to you. We'll give you the tools, the training, and the opportunities to grow. If you're keen to learn and make a real impact, the sky's the limit in BPO performance.

See Your Progress GrowIllustration
Junior BPO Performance Specialist
  • Lean Six Sigma Methodologies (Awareness)
  • Service Level Agreement (SLA) & Key Performance Indicator (KPI) Management (Foundational)
  • Process Re-engineering & Optimization (Interpretation)
  • Root Cause Analysis (RCA) & Corrective Action Planning (Assistance)
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

14The detail, folded away

Everything else the record holds

The career branches in full, how AI is already showing up in the day-to-day, and the questions people ask about this job. Here when you want them, out of the way while you decide.

Where it leads next, rung by rung

Where it leads

The career path, and where it branches

Junior BPO Performance Specialist is a start, not a ceiling. Each step below asks for new skills and hands back more autonomy.

  1. BPO Performance Specialist (L2)

    2-3 years from Junior role

    This is the natural next step, where you'll move from supporting to owning. You'll be managing specific reporting cycles and conducting initial analysis independently.

    • Advanced Excel (Power Query, VBA basics for automation).
    • Intermediate Power BI/Tableau (building interactive dashboards).
    • Intermediate SQL (complex joins, subqueries).
    • Leading basic Root Cause Analysis (RCA) sessions.
Working with AI on the job

Working with AI

Where AI is starting to help

Let's be real, a big chunk of a Junior Performance Specialist's time can be spent on repetitive tasks: pulling data, cleaning it up, and manually checking reports. But what if you could offload some of that grunt work to AI? Imagine spending less time on the tedious bits and more time on actually understanding the 'why' behind the numbers.

Our BPO Performance team is already using AI tools to make life easier and get to insights faster. As a Junior Specialist, you won't be building complex AI models from scratch, but you'll absolutely be using AI-powered tools to supercharge your daily tasks. This isn't about replacing your job; it's about making your job more interesting and impactful, quicker.

Automated Anomaly Detection

Instead of manually scanning through spreadsheets looking for odd numbers, AI tools will continuously monitor our operational metrics in real-time. If an agent's AHT suddenly spikes, or FCR dips unexpectedly, the AI flags it and sends an alert. You'll then get to investigate the 'why' instead of just finding the 'what'.

Smart Report Generation & Summarisation

Imagine feeding raw data into a tool and having it draft the initial summary for your weekly performance report. AI can pull out key trends, highlight significant changes, and even suggest actionable insights. You'll then refine it, add your human touch, and save hours on drafting.

Predictive Performance Forecasting (Consumption)

While senior folks build the predictive models, you'll be using their outputs. AI can forecast future performance trends based on historical data and external factors. You'll use these AI-generated forecasts to understand potential risks and inform your daily reporting, rather than just looking backwards.

Intelligent Process Mapping Support

When you're trying to understand an 'as-is' process, AI can help by analysing system logs and agent desktop activity to automatically visualise the actual steps taken. You'll use these AI-generated maps as a starting point, helping you to quickly grasp complex workflows and spot deviations from the documented process.

Common questions

Common questions

How do you become a Junior BPO Performance Specialist?

Common routes in include Customer Service Representative / Agent (1-2 years), Data Entry / Administrative Assistant (1-2 years) and Operations Support / Coordinator (1-2 years). Times vary with prior experience.

Where can a Junior BPO Performance Specialist progress to?

This role can lead on to BPO Performance Specialist (L2) (2-3 years from Junior role), depending on the skills you build.

What level is a Junior BPO Performance Specialist in the UK?

This role aligns to RQF Level 2 on the UK framework, a guide to the depth of qualification it maps to, not a hard entry bar.

What new skills matter most for a Junior BPO Performance Specialist?

Increasingly, Prompt Engineering & LLM Interaction (Basic). These are the areas where the higher-paid, future-proof work is heading.

The honest bit

You’ve started things before

Most of them were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.

There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.

And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.

What it costs

Less than one coaching session. Every month.

A single career-coaching hour costs more than a month of this, and it ends when the hour does. Zavmo doesn't. It's £70 a month, about £2.30 a day, for a companion that knows a Junior BPO Performance Specialist, works on the job you actually do, and keeps going at your pace rather than a timetable's.

  • Searching and planning stay free. You only pay when you start learning.
  • Your credits are yours. Regulated, and they don't vanish when a subscription ends.
  • Cancel any time and billing stops. No notice period, no minimum term.

Your path, personalised

You have the map. Walking it is the part we do together.

This route runs to 13 national skill standards. That is a real journey.

Zavmo shapes a learning experience as unique as you are. It fits how you learn, your pace and the work you already do. Every step stays benchmarked to recognised national standards. That’s the plan for becoming a Junior BPO Performance Specialist: personal to you, and it still counts. The first steps are free.

Independent research finds well-designed intelligent tutoring performs nearly as well as one-to-one human tutoring: VanLehn (2011), Educational Psychologist.

A private tutor in the UK averages £35–40 an hour . Zavmo is £70/month.

A real plan on learn.zavmo.ai: Ofqual-regulated units, credits, and a three-month run at your own pace.
Start free No commitment. See your first steps free.

15Where to go from here

Other roles at Level 2

Same depth of qualification, different job. Useful if the work appeals but this particular role does not.

Other roles in Business Process Outsourcing

Stay in the field you know and move sideways rather than up.

If you leave this industry

The skills you'll gain in this role are highly transferable. You could move into other operational excellence roles in different industries (e.g., retail, logistics, finance), or even specialise further into pure data analytics, business intelligence, or process automation roles. The core ability to understand data, identify problems, and drive improvements is valuable everywhere.

Not sure this is the right direction?

Work out what you actually want from work first, then come back and see which roles fit it. Takes about ten minutes.

This role profile is © 2026Growth Engineering Technologies Ltd. Built from UK occupational standards and regulated qualification data, and written for Zavmo.

You're not behind. You're right on time. The shift is only just beginning. Your role won't look the same in two years. Be the one who leads the change, not the one it happens to. Build my plan, free Here's the first ten minutes: a 2-minute confidence check → your personalised roadmap → meet the tutors matched to you. No card, cancel any time. No card. Build your plan, see your roadmap and meet the twelve tutors matched to you. All free. When you're ready to start learning, it's £70 a month, billed monthly. Cancel any time and billing stops.