Chartered Institute of Personnel and Development · RQF Level 4
Training and Development (Human Resource Development)
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 4
- Total credits15
- Guided learning98 hours
- Units in this qualification31
Awarded by Chartered Institute of Personnel and Development · on the Ofqual register
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Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
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What you’ll learn
What each unit actually teaches you to do
This Level 4 NVQ focuses on the skills and knowledge required to work in training and development within human resource development. It covers recommending resource use, designing learning programmes, and monitoring learner progress. Individuals working in learning and development roles within organisations may find this qualification suitable.
These are the units Chartered Institute of Personnel and Development registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Advise and Support Candidates to Identify Prior AchievementReal unit · Chartered Institute of Personnel and Development
What you'll be able to do
- Understand prior achievement recognition processes, including Accreditation of Prior Learning (APL) and Accreditation of Prior Experiential Learning (APEL).
- Advise candidates on identifying prior achievement relevant to their learning goals.
- Support candidates in gathering evidence to demonstrate their prior achievement.
- Know relevant organisational policies and procedures related to the recognition of prior learning.
Agree Learning Programmes with LearnersReal unit · Chartered Institute of Personnel and Development
What you'll be able to do
- Agree learning goals with learners, ensuring they are specific, measurable, achievable, relevant, and time-bound (SMART).
- Assess learner needs and preferences through appropriate methods, such as interviews, questionnaires, and observation.
- Develop a learning programme that meets the agreed learning goals and takes into account learner needs and preferences.
- Review the learning programme with the learner, making any necessary adjustments to ensure it remains relevant and effective.
Assess Candidate Performance _no certification after 28/02/2005 is available for this unit_Real unit · Chartered Institute of Personnel and Development
What you'll be able to do
- Understand various methods for assessing candidate performance in a given context.
- Know the criteria that define effective and reliable assessment practices.
- Gather sufficient and appropriate evidence to support assessment decisions regarding candidate performance.
- Record assessment outcomes accurately and comprehensively, adhering to relevant guidelines and procedures.
Assess Candidate Using Differing Sources of Evidence _no certification after 28/02/2005 is available for this unit_Real unit · Chartered Institute of Personnel and Development
What you'll be able to do
- Understand the different sources of evidence that can be used in assessment.
- Gather evidence from various sources, ensuring authenticity and reliability.
- Evaluate the validity of evidence collected from different sources.
- Use evidence to make informed and justifiable assessment decisions.
Assess Individuals for Non-Competence Based Assessment SystemsReal unit · Chartered Institute of Personnel and Development
What you'll be able to do
- Understand the underlying principles of non-competence based assessment systems.
- Know the different assessment methods available for non-competence based assessment.
- Plan assessments for individuals, taking into account their specific needs and circumstances.
- Conduct assessments fairly and accurately, adhering to ethical guidelines and best practices.
- Record and report assessment results in a clear, concise, and informative manner.
Co-ordinate the Provision of Learning Opportunities with Other Contributors to the Learning ProgrammeReal unit · Chartered Institute of Personnel and Development
What you'll be able to do
- Co-ordinate the provision of learning opportunities with other contributors to the learning programme to ensure a cohesive and effective learning experience.
- Understand the roles and responsibilities of other contributors to the learning programme, such as trainers, assessors, and mentors.
- Communicate effectively with stakeholders involved in the learning programme to ensure alignment and collaboration.
- Manage learning resources effectively to support the delivery of the learning programme.
- Integrate learning activities to create a seamless and engaging learning experience for participants.
Contribute to Recruitment and Selection of PersonnelReal unit · Chartered Institute of Personnel and Development
What you'll be able to do
- Understand the key stages and processes involved in recruitment and selection of personnel.
- Know the relevant legal requirements and ethical considerations that must be adhered to during recruitment and selection.
- Contribute to the shortlisting process by evaluating applications against defined criteria.
- Participate effectively in interviews, using appropriate questioning techniques.
- Understand the importance of fair and objective selection practices in ensuring equal opportunities and building a diverse workforce.
Create a Climate Conducive to LearningReal unit · Chartered Institute of Personnel and Development
What you'll be able to do
- Understand factors that influence a learning climate, including physical environment and learner motivation.
- Create a positive learning environment that is inclusive and supportive.
- Promote learner engagement through the use of appropriate teaching strategies and resources.
- Manage disruptive behaviour in a learning environment, ensuring a safe and productive atmosphere.
Design Assessment Methods to Collect Evidence of Competent PerformanceReal unit · Chartered Institute of Personnel and Development
What you'll be able to do
- Understand various assessment methods used to collect evidence of competent performance.
- Design assessment tools that are appropriate for the skills and knowledge being assessed.
- Collect evidence of performance using a range of assessment methods.
- Ensure assessment validity and reliability.
- Understand the principles of fair, valid and reliable assessment.
Design Learning Programmes to Meet Learners' RequirementsReal unit · Chartered Institute of Personnel and Development
What you'll be able to do
- Design learning programmes that effectively meet the identified requirements of learners.
- Understand learner requirements, including learning styles, prior knowledge, and individual needs.
- Structure learning content in a logical and engaging manner to facilitate effective learning.
- Select appropriate learning methods and activities to suit the learning objectives and learner needs.
- Assess learning outcomes to measure the effectiveness of the learning programme.
Design, Test and Modify Information Technology _IT_ Based MaterialsReal unit · Chartered Institute of Personnel and Development
What you'll be able to do
- Understand the fundamental design principles for creating effective IT-based materials.
- Test IT-based materials thoroughly to identify areas for improvement.
- Modify IT-based materials based on testing results to enhance their functionality and usability.
- Evaluate the overall effectiveness of IT-based materials in achieving their intended purpose.
Design, Test and Modify Training and Development MaterialsReal unit · Chartered Institute of Personnel and Development
What you'll be able to do
- Design training materials that meet specified learning objectives.
- Test training materials to ensure they are effective and engaging.
- Modify training materials based on feedback and testing results to improve their quality.
- Understand the principles of learning design, including instructional strategies and assessment methods.
Develop New Approaches to Human Resource DevelopmentReal unit · Chartered Institute of Personnel and Development
What you'll be able to do
- Develop new human resource development (HRD) approaches that are aligned with organisational goals and objectives.
- Understand current trends in human resource development, including the impact of technology, globalisation, and changing workforce demographics.
- Evaluate the effectiveness of new HRD approaches in terms of their impact on employee performance, engagement, and organisational outcomes.
- Implement innovative HRD solutions, taking into account organisational culture, resources, and legal requirements.
Devise Human Resource Development Policies and Implementation PlansReal unit · Chartered Institute of Personnel and Development
What you'll be able to do
- Understand the purpose and importance of well-defined Human Resource Development (HRD) policies within an organisation.
- Devise comprehensive HRD policies that align with organisational goals and objectives.
- Develop detailed implementation plans for HRD policies, outlining specific actions and timelines.
- Know the relevant legal and ethical considerations that must be taken into account when developing and implementing HRD policies.
- Effectively communicate HRD policies to all relevant stakeholders within the organisation.
Devise a Plan for Implementing an Organisation's Training and Development ObjectivesReal unit · Chartered Institute of Personnel and Development
What you'll be able to do
- Understand organisational training objectives and their importance.
- Devise a comprehensive training plan to meet organisational objectives.
- Align training activities with organisational objectives.
- Identify resources required for effective training delivery.
- Understand different implementation strategies for training and development plans.
Evaluate Training and Development ProgrammesReal unit · Chartered Institute of Personnel and Development
What you'll be able to do
- Understand the purpose of evaluating training programmes, including identifying areas for improvement and measuring return on investment.
- Select evaluation methods that are appropriate for the training programme and the data being collected.
- Collect evaluation data using a variety of methods, such as questionnaires, interviews, and observation.
- Analyse evaluation data to identify trends and patterns.
- Report on evaluation findings in a clear and concise manner, making recommendations for improvement.
Evaluate and Develop Own PracticeReal unit · Chartered Institute of Personnel and Development
What you'll be able to do
- Evaluate own practice in a professional context.
- Identify areas for personal and professional development.
- Implement development plans to improve own practice.
- Understand the principles and benefits of reflective practice.
- Improve performance through continuous professional development.
Evaluate the Contribution and Role of Human Resource Development to an OrganisationReal unit · Chartered Institute of Personnel and Development
What you'll be able to do
- Evaluate the contribution of Human Resource Development (HRD) to the achievement of organisational goals.
- Understand the role of HRD in organisational success, including talent management and employee development.
- Analyse the impact of HRD initiatives on organisational performance and employee satisfaction.
- Know different HRD evaluation methods, including quantitative and qualitative approaches.
Exchange Information to Solve Problems and Make DecisionsReal unit · Chartered Institute of Personnel and Development
What you'll be able to do
- Understand the importance of effective communication in problem-solving and decision-making processes.
- Gather relevant information from various sources to support problem analysis.
- Analyse information critically to identify underlying problems and potential solutions.
- Contribute constructively to problem-solving discussions and decision-making processes within a team.
- Communicate decisions effectively to relevant stakeholders, ensuring clarity and understanding.
Externally Verify the Assessment Process _no certifcation after 28/02/2005 is available for this unit_Real unit · Chartered Institute of Personnel and Development
What you'll be able to do
- Understand the core principles of assessment and their application in vocational contexts.
- Know a range of verification methods used to ensure the quality and consistency of assessment processes.
- Verify assessment records to confirm their accuracy and compliance with relevant standards.
- Understand the quality assurance requirements associated with the assessment process and the role of external verification.
Identify Organisational Human Resource RequirementsReal unit · Chartered Institute of Personnel and Development
What you'll be able to do
- Understand the importance of identifying organisational human resource requirements.
- Identify skills gaps within the current workforce.
- Analyse workforce data to identify trends and patterns.
- Forecast future human resource needs based on organisational plans.
- Understand organisational objectives and how they influence human resource requirements.
Identify Organisational Training and Development NeedsReal unit · Chartered Institute of Personnel and Development
What you'll be able to do
- Understand organisational objectives and how they relate to training and development.
- Identify training needs within an organisation.
- Analyse skills gaps within the workforce.
- Prioritise training needs based on organisational objectives and skills gaps.
- Understand different training methods and their suitability for various training needs.
Improve Training and Development ProgrammesReal unit · Chartered Institute of Personnel and Development
What you'll be able to do
- Analyse existing training and development programmes to identify areas for improvement.
- Evaluate different methods for improving training and development programmes, considering their effectiveness and feasibility.
- Implement improvements to training and development programmes in a structured and effective manner.
- Understand the potential impact of improvements on learners, the organisation, and overall training effectiveness.
Internally Verify the Assessment Process _no certifcation after 28/02/2005 is available for this unit_Real unit · Chartered Institute of Personnel and Development
What you'll be able to do
- Understand the principles of internal verification, including its purpose, scope, and benefits.
- Know the internal verification process, including the roles and responsibilities of internal verifiers and assessors.
- Plan internal verification activities, including identifying assessment activities to be verified and developing a verification schedule.
- Conduct internal verification, ensuring that assessment decisions are valid, reliable, and fair.
- Provide feedback to assessors on their assessment practice, identifying areas for improvement.
Introduce Improvements to Human Resource Development in an OrganisationReal unit · Chartered Institute of Personnel and Development
What you'll be able to do
- Understand the fundamental principles of human resource (HR) development within an organisation.
- Introduce improvements to HR development practices and initiatives.
- Evaluate the impact of HR development initiatives on employee performance and organisational success.
- Plan improvements to HR development strategies, considering organisational goals and resources.
- Understand the organisational context in which HR development operates, including its culture, structure, and strategic objectives.
Maintain and Improve Service and Product OperationsReal unit · Chartered Institute of Personnel and Development
What you'll be able to do
- Understand the key principles of service and product operations within an organisation.
- Maintain service standards to ensure consistent quality.
- Identify areas where service and product operations can be improved.
- Implement improvements to enhance service and product operations effectively.
- Understand the purpose and processes involved in quality assurance within service and product operations.
Manage Relationships with Colleagues and CustomersReal unit · Chartered Institute of Personnel and Development
What you'll be able to do
- Understand the importance of positive relationships with colleagues and customers for effective working and customer satisfaction.
- Communicate effectively with colleagues, using appropriate methods and techniques to build rapport and maintain positive working relationships.
- Communicate effectively with customers, providing excellent customer service and resolving any issues or complaints in a professional manner.
- Manage conflict in relationships with colleagues and customers, using appropriate strategies to resolve disagreements and maintain positive relationships.
- Maintain professional boundaries in relationships with colleagues and customers, ensuring that interactions are appropriate and ethical.
Monitor and Review Progress with LearnersReal unit · Chartered Institute of Personnel and Development
What you'll be able to do
- Monitor learner progress against agreed learning objectives and targets.
- Review learner progress, identifying achievements and areas for further development.
- Understand a range of assessment methods used to measure learner progress.
- Provide constructive and timely feedback to learners on their progress.
- Identify individual learning needs based on the monitoring and review of progress.
Recommend, Monitor and Control the Use of ResourcesReal unit · Chartered Institute of Personnel and Development
What you'll be able to do
- Recommend the use of appropriate resources to support learning and development activities.
- Monitor the effective use of resources in learning and development programmes.
- Control the allocation and utilisation of resources to ensure value for money.
- Understand resource management principles, including budgeting, procurement, and inventory control.
- Optimise resource allocation to maximise the impact of learning and development initiatives.
Specify the Contribution of Training and Development to Organisational DevelopmentReal unit · Chartered Institute of Personnel and Development
What you'll be able to do
- Understand organisational development principles and how training contributes to achieving organisational goals.
- Specify the contribution of training and development to organisational development initiatives.
- Align training programmes with organisational goals and strategic objectives.
- Evaluate the impact of training on organisational development and performance.
Support and Advise Individual LearnersReal unit · Chartered Institute of Personnel and Development
What you'll be able to do
- Understand the fundamental principles underpinning effective learner support.
- Accurately identify the diverse needs of individual learners.
- Provide appropriate advice and guidance to learners based on their identified needs.
- Refer learners to specialist support services when necessary.
- Monitor the progress of learners and adjust support strategies accordingly.
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 4 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this

The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Assess candidates using a range of methods
- Create a climate that promotes learning
- Design and implement provision
- Develop Own Skills and Practice
- Develop and adapt ILT materials to support learning
- Develop and maintain positive working relationships with forecourt customers
- Evaluate and develop own contribution as a development worker
- Evaluate the effectiveness of a Training and Competence Scheme
Where this can lead
Learning & Development Coordinator
This L&D Coordinator role is a fantastic starting point for a career in learning and development. We're not just looking for someone to fill a seat; we're looking for someone with potential who wants to grow with us. If you're organised, helpful, and eager to learn, you'll find plenty of opportunities here to build a rewarding career.
See the whole journey →Showing 6 roles, drawn from 156 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
This unit enables learners to advise and support candidates in recognising prior achievement through Accreditation of Prior Learning (APL) and Prior Experiential Learning (APEL). Learners will understand relevant policies and assist candidates in gathering and presenting evidence.
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for Training and Development (Human Resource Development)
31 units in this credential, in the order it lists them, awarded by Chartered Institute of Personnel and Development.
- Advise and Support Candidates to Identify Prior Achievement
- Agree Learning Programmes with Learners
- Assess Candidate Performance _no certification after 28/02/2005 is available for this unit_
- Assess Candidate Using Differing Sources of Evidence _no certification after 28/02/2005 is available for this unit_
- Assess Individuals for Non-Competence Based Assessment Systems
- Co-ordinate the Provision of Learning Opportunities with Other Contributors to the Learning Programme
and 25 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.