Hospitality Awarding Body · RQF Level 4
Training and Development (Human Resource Development)
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 4
- Total credits15
- Guided learning98 hours
- Units in this qualification26
Awarded by Hospitality Awarding Body · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
This Level 4 NVQ is for individuals working in training and development roles within human resources. It covers the design, delivery, and evaluation of training programmes, as well as the management of relationships with colleagues and customers. The qualification also includes evaluating and developing own practice.
These are the units Hospitality Awarding Body registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Advise and Support Candidates to Identify Prior AchievementReal unit · Hospitality Awarding Body
What you'll be able to do
- Understand principles of recognising prior achievement (RPA), including its purpose, benefits and limitations
- Advise candidates on identifying prior achievement, including relevant qualifications, experience and skills
- Support candidates in gathering evidence to demonstrate their prior achievement
- Understand assessment methods for prior achievement, including portfolio assessment, interviews and practical demonstrations
Agree Learning Programmes with LearnersReal unit · Hospitality Awarding Body
What you'll be able to do
- Understand the principles of designing and delivering effective learning programmes
- Agree learning goals with learners that are specific, measurable, achievable, relevant, and time-bound (SMART)
- Tailor learning programmes to meet the individual needs and learning styles of learners
- Document agreed learning programmes, including learning goals, activities, and assessment methods
- Understand the range of learner support mechanisms available and how to access them
Assess Candidate Performance _no certification after 28/02/2005 is available for this unit_Real unit · Hospitality Awarding Body
What you'll be able to do
- Understand a range of assessment methods and their suitability for different learning outcomes
- Plan assessments that are valid, reliable, and fair
- Assess candidate performance against agreed standards and criteria
- Provide constructive and timely feedback to candidates on their performance
- Understand assessment record-keeping requirements and maintain accurate records of candidate performance
Assess Candidate Using Differing Sources of Evidence _no certification after 28/02/2005 is available for this unit_Real unit · Hospitality Awarding Body
What you'll be able to do
- Understand different sources of evidence that can be used to assess candidate performance
- Gather evidence from a variety of sources, including observations, work products, and candidate statements
- Evaluate the validity and reliability of evidence to ensure it is a fair and accurate reflection of candidate performance
- Use evidence from differing sources to assess candidates against agreed standards and criteria
- Understand the importance of fair assessment and ensure that all candidates are assessed equitably
Assess Individuals for Non-Competence Based Assessment SystemsReal unit · Hospitality Awarding Body
What you'll be able to do
- Understand the key features of different non-competence based assessment systems.
- Understand the purpose and application of non-competence based assessment systems.
- Know the principles of fair assessment, including validity, reliability, and authenticity.
- Ensure assessments are free from bias and discrimination.
- Plan assessment activities, including selecting appropriate methods and resources.
- Develop assessment schedules and timelines.
- Conduct assessments in a fair, consistent, and objective manner.
- Provide clear and constructive feedback to individuals.
- Record assessment outcomes accurately and securely.
- Maintain confidentiality of assessment information.
Co-ordinate the Provision of Learning Opportunities with Other Contributors to the Learning ProgrammeReal unit · Hospitality Awarding Body
What you'll be able to do
- Understand the aims and objectives of the learning programme
- Understand the structure and content of the learning programme
- Know the roles and responsibilities of other contributors to the learning programme
- Co-ordinate learning opportunities with other contributors to ensure a cohesive learning experience
- Communicate effectively with contributors to share information and address any issues
- Plan learning provision in collaboration with other contributors, taking into account learner needs and programme requirements
Contribute to Recruitment and Selection of PersonnelReal unit · Hospitality Awarding Body
What you'll be able to do
- Understand the key principles and stages of recruitment and selection processes within organisations.
- Contribute to the development of accurate and comprehensive job descriptions.
- Participate effectively in the shortlisting process, applying agreed criteria.
- Participate effectively in interviews, using appropriate questioning techniques.
- Understand the relevant legal requirements and ethical considerations for recruitment and selection.
Create a Climate Conducive to LearningReal unit · Hospitality Awarding Body
What you'll be able to do
- Create a learning climate that is supportive, inclusive, and engaging.
- Establish a safe and respectful learning environment.
- Understand factors influencing learning, such as motivation, learning styles, and prior knowledge.
- Understand the impact of the learning environment on learner outcomes.
- Motivate learners through various techniques, such as setting clear goals, providing feedback, and recognising achievements.
- Address individual learning needs and preferences.
- Foster a positive learning environment by promoting collaboration, communication, and mutual respect.
- Manage conflict and address challenging behaviour effectively.
- Promote engagement in learning through active learning strategies, interactive activities, and real-world applications.
- Encourage learners to take ownership of their learning and develop self-directed learning skills.
Design Assessment Methods to Collect Evidence of Competent PerformanceReal unit · Hospitality Awarding Body
What you'll be able to do
- Understand a range of assessment methods suitable for collecting valid and reliable evidence of competent performance.
- Design assessment tasks that accurately reflect workplace requirements and standards.
- Plan assessment activities, considering resources, timescales, and learner needs.
- Ensure assessment validity and reliability through appropriate design and implementation.
Design Learning Programmes to Meet Learners' RequirementsReal unit · Hospitality Awarding Body
What you'll be able to do
- Understand the key principles of learning programme design, including alignment with learning objectives and assessment criteria.
- Identify learner requirements through needs analysis and consultation.
- Develop clear and measurable learning objectives that meet learner needs.
- Select appropriate learning methods and resources to support effective learning.
- Evaluate the effectiveness of learning programmes and identify areas for improvement.
Design, Test and Modify Information Technology _IT_ Based MaterialsReal unit · Hospitality Awarding Body
What you'll be able to do
- Design Information Technology (IT)-based materials that are fit for purpose and meet specified learning objectives.
- Test IT-based materials to identify and rectify any errors or areas for improvement.
- Modify IT-based materials based on testing results and feedback to enhance their effectiveness.
- Understand the key design principles for creating engaging and accessible IT materials.
- Know various testing methodologies and techniques for evaluating the functionality and usability of IT materials.
Design, Test and Modify Training and Development MaterialsReal unit · Hospitality Awarding Body
What you'll be able to do
- Analyse training and development needs to identify gaps in knowledge, skills and behaviours
- Design effective training materials that are aligned with learning objectives and target audience characteristics
- Test training materials to ensure they are engaging, accessible and meet the identified needs
- Modify training materials based on feedback from testing and evaluation to improve their effectiveness
- Evaluate the effectiveness of training materials in achieving desired learning outcomes and business results
Devise a Plan for Implementing an Organisation's Training and Development ObjectivesReal unit · Hospitality Awarding Body
What you'll be able to do
- Devise a training plan that meets identified needs.
- Develop a training plan with clear objectives, content, and delivery methods.
- Align training with organisational objectives and strategic goals.
- Demonstrate how training contributes to overall organisational success.
- Assess training needs through various methods, such as surveys, interviews, and performance data analysis.
- Identify skills gaps and training requirements within the organisation.
- Know organisational development principles, including change management and continuous improvement.
- Know how training and development contribute to organisational culture and performance.
- Implement a training plan effectively, including scheduling, resource allocation, and communication.
- Monitor and evaluate the effectiveness of the training plan.
Evaluate Training and Development ProgrammesReal unit · Hospitality Awarding Body
What you'll be able to do
- Understand the purpose and importance of evaluating training and development programmes to measure their impact and effectiveness.
- Know different evaluation methods and techniques that can be used to assess training programmes.
- Evaluate training programmes using appropriate methods to determine their success in achieving learning outcomes.
- Analyse evaluation data to identify trends, patterns, and areas for improvement in training programmes.
- Recommend specific improvements to training programmes based on evaluation findings to enhance their quality and effectiveness.
Evaluate and Develop Own PracticeReal unit · Hospitality Awarding Body
What you'll be able to do
- Evaluate own practice critically and objectively to identify strengths and weaknesses.
- Identify specific areas for professional development based on self-evaluation and feedback.
- Develop a detailed action plan outlining steps to address identified development needs.
- Implement improvements in own practice by applying new knowledge, skills, and techniques.
- Understand the principles and benefits of reflective practice for continuous professional development.
Exchange Information to Solve Problems and Make DecisionsReal unit · Hospitality Awarding Body
What you'll be able to do
- Understand information exchange methods, including verbal, written and electronic communication
- Gather relevant information from various sources to support problem-solving and decision-making
- Analyse information to identify problems, their root causes and potential consequences
- Propose solutions to problems based on available information and relevant expertise
- Make informed decisions by evaluating the potential risks and benefits of different options
Externally Verify the Assessment Process _no certifcation after 28/02/2005 is available for this unit_Real unit · Hospitality Awarding Body
What you'll be able to do
- Understand the fundamental principles underpinning assessment practices.
- Know the specific requirements and regulations for conducting external verification processes.
- Plan external verification activities in accordance with established procedures and guidelines.
- Conduct external verification of assessment practices, ensuring adherence to quality standards.
- Provide constructive and developmental feedback on assessment practice to improve assessor performance.
- Maintain accurate and comprehensive records of all external verification activities undertaken.
Identify Organisational Training and Development NeedsReal unit · Hospitality Awarding Body
What you'll be able to do
- Understand the processes involved in organisational training needs analysis.
- Identify skills gaps within an organisation, using appropriate methods.
- Gather data on training requirements from various sources, including employees and managers.
- Analyse training and development needs to identify priority areas.
- Report on training needs, providing recommendations for appropriate interventions.
Improve Training and Development ProgrammesReal unit · Hospitality Awarding Body
What you'll be able to do
- Analyse existing training and development programmes to identify strengths and weaknesses
- Evaluate the effectiveness of training programmes in achieving desired learning outcomes and business objectives
- Identify specific areas for programme improvement based on analysis and evaluation findings
- Implement improvements to training programmes, including changes to content, delivery methods, and assessment strategies
- Understand the principles of effective programme design, including needs analysis, learning objectives, and evaluation methods
Internally Verify the Assessment Process _no certifcation after 28/02/2005 is available for this unit_Real unit · Hospitality Awarding Body
What you'll be able to do
- Verify assessment processes in accordance with relevant standards and regulations
- Understand assessment principles, including validity, reliability, fairness and authenticity
- Know internal verification procedures, including sampling strategies, documentation requirements and reporting mechanisms
- Maintain assessment standards through consistent application of verification procedures
- Provide constructive and developmental feedback on assessment practices to assessors
Maintain and Improve Service and Product OperationsReal unit · Hospitality Awarding Body
What you'll be able to do
- Understand service and product operations, including processes, procedures and performance standards
- Identify areas for improvement in service and product operations based on data analysis and stakeholder feedback
- Implement improvements to service and product operations, using appropriate methods and techniques
- Monitor the effectiveness of improvements to ensure they are achieving the desired results
- Maintain service and product standards by implementing quality assurance measures and addressing any deviations
Manage Relationships with Colleagues and CustomersReal unit · Hospitality Awarding Body
What you'll be able to do
- Understand the importance of building and maintaining positive relationships with colleagues and customers.
- Communicate effectively with colleagues and customers using appropriate methods and techniques.
- Manage relationships with colleagues in a professional and collaborative manner.
- Manage relationships with customers to ensure their satisfaction and loyalty.
- Resolve conflicts with colleagues and customers in a fair and constructive way.
Monitor and Review Progress with LearnersReal unit · Hospitality Awarding Body
What you'll be able to do
- Understand the importance of monitoring learner progress to support their learning journey and achievement of goals.
- Monitor learner progress through the use of appropriate methods and tools.
- Review learner progress against agreed targets and learning objectives.
- Provide constructive and timely feedback to learners on their progress.
- Identify learner support needs based on monitoring and review activities.
Recommend, Monitor and Control the Use of ResourcesReal unit · Hospitality Awarding Body
What you'll be able to do
- Recommend resource use based on identified needs and priorities.
- Justify resource recommendations with clear rationale and evidence.
- Monitor resource use to ensure efficiency and effectiveness.
- Track resource consumption and identify areas for improvement.
- Control resource use to prevent waste and misuse.
- Implement resource management policies and procedures.
- Understand resource management principles, including planning, allocation, and control.
- Understand the importance of sustainability in resource management.
- Optimise resource allocation to maximise value and impact.
- Balance competing demands for resources.
Specify the Contribution of Training and Development to Organisational DevelopmentReal unit · Hospitality Awarding Body
What you'll be able to do
- Specify training's contribution to organisational development initiatives.
- Articulate the role of training in achieving organisational goals.
- Understand organisational development principles, including change management, leadership development, and team building.
- Understand the relationship between training and organisational culture.
- Know how training supports organisational goals, such as improved performance, increased productivity, and enhanced employee engagement.
- Align training with strategic objectives and business priorities.
- Analyse training impact on individual and organisational performance.
- Measure the return on investment (ROI) of training programmes.
- Evaluate development initiatives to determine their effectiveness and identify areas for improvement.
- Use evaluation data to inform future training and development decisions.
Support and Advise Individual LearnersReal unit · Hospitality Awarding Body
What you'll be able to do
- Understand the principles of learner support, including equality, diversity, and inclusion.
- Establish individual learner needs through effective communication and assessment.
- Provide appropriate advice and guidance to learners, supporting their learning journey.
- Monitor learner progress and provide constructive feedback.
- Understand referral procedures for specialist support services.
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 4 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this

The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Agree Driver Training Programmes with Learners
- Agree learning programmes with learners
- Assess candidates using a range of methods
- Build and maintain relationships with learners to ensure a learner-centred approach
- Create a climate that promotes learning
- Design and implement provision
- Design training sessions for learner drivers
- Develop Own Skills and Practice
Where this can lead
Learning & Development Coordinator
This L&D Coordinator role is a fantastic starting point for a career in learning and development. We're not just looking for someone to fill a seat; we're looking for someone with potential who wants to grow with us. If you're organised, helpful, and eager to learn, you'll find plenty of opportunities here to build a rewarding career.
See the whole journey →Showing 6 roles, drawn from 107 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
Learners will gain knowledge of recognising prior achievement and advising candidates accordingly. The unit covers principles of fair recognition, supporting candidates to gather evidence, and understanding assessment methods for prior learning.
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for Training and Development (Human Resource Development)
26 units in this credential, in the order it lists them, awarded by Hospitality Awarding Body.
- Advise and Support Candidates to Identify Prior Achievement
- Agree Learning Programmes with Learners
- Assess Candidate Performance _no certification after 28/02/2005 is available for this unit_
- Assess Candidate Using Differing Sources of Evidence _no certification after 28/02/2005 is available for this unit_
- Assess Individuals for Non-Competence Based Assessment Systems
- Co-ordinate the Provision of Learning Opportunities with Other Contributors to the Learning Programme
and 20 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.