Highfield Qualifications · RQF Level 3
Highfield Level 3 Diploma for Hospitality Supervisors (RQF)
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 3
- Total credits37
- Guided learning270 hours
- Units in this qualification11
Awarded by Highfield Qualifications · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
These are the units Highfield Qualifications registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Leadership and management within the hospitality industryReal unit · Highfield Qualifications
What you'll be able to do
- Understand how leadership styles and supervisory management skills are applied in the hospitality industry
- Understand how to work with others with consideration of their needs, backgrounds and equality legislation
- Understand legislative requirements and their application to standard business operating procedures
- Apply leadership styles and supervisory management skills according to the business and situation
- Monitor teams to ensure processes, procedures and work activities are followed in accordance with legislative and business requirements
Supervising bar operations within the hospitality industryReal unit · Highfield Qualifications
What you'll be able to do
- Understand the principles of effective bar operations in line with brand standards and relevant legislation
- Understand the principles of monitoring storage, stock rotation and levels of demand
- Coordinate an effective bar service in line with brand standards and relevant legislation
- Maintain and monitor cellar and beverage storage
Supervising business operations within the hospitality industryReal unit · Highfield Qualifications
What you'll be able to do
- Understand the financial operations of hospitality businesses
- Operate within budgets
- Understand how to identify and make improvements to products, services and procedures
- Understand how to identify, plan for and minimise risks to the business and service
- Take appropriate action to minimise disruption and risk and improve the quality of the service
Supervising concierge services within the hospitality industryReal unit · Highfield Qualifications
What you'll be able to do
- Understand the how to provide an effective concierge service
- Understand the principles of secure storage systems for customers
- Coordinate the provision of an effective concierge service to customers
- Maintain systems for the storage of customer luggage
- Coordinate the porter and transport services offered by a business
Supervising customer service within the hospitality industryReal unit · Highfield Qualifications
What you'll be able to do
- Understand how customer profiles are used to increase the profitability of a business
- Understand how to support sales and marketing activities to achieve business objectives and brand standards
- Coordinate and support teams to meet customer needs in accordance with business and brand standards
- Implement sales and marketing strategies in own area of responsibility
- Promote the business brand effectively
- Understand how technologies support the delivery of hospitality products and services
- Use available technology effectively in all work
Supervising events within the hospitality industryReal unit · Highfield Qualifications
What you'll be able to do
- Understand how different information informs the event planning process
- Understand the principles of planning events to meet customer needs and business requirements
- Understand the principles of event budget calculations
- Support the planning and coordination of events according to customer requirements
- Act as the main point of contact for customers during events
- Maintain records of expenses and adhere to budgets set by customers
Supervising food and beverage related activities within the hospitality industryReal unit · Highfield Qualifications
What you'll be able to do
- Understand the principles of menus, matching and trends relating to food and beverages
- Understand how to supervise the provision of an effective food and beverage service
- Support and supervise the provision of accurate and useful menu information to customers in line with brand standards
- Prepare food and beverage service areas and ensure teams provide service as required
Supervising front office activities within the hospitality industryReal unit · Highfield Qualifications
What you'll be able to do
- Understand the principles of dealing with check-ins, check-outs and reservations
- Understand the principles of creating positive first impressions for customers
- Understand the principles of sourcing, using and storing customer information
- Coordinate check-in, check-out and reservation procedures
- Motivate teams to present a professional image as first point of call for customers
- Coordinate a service that effectively meets customer requirements, organisational standards and relevant legislation
Supervising housekeeping activities within the hospitality industryReal unit · Highfield Qualifications
What you'll be able to do
- Understand the principles of coordinating an effective and efficient housekeeping service
- Understand the principles of monitoring standards and addressing maintenance and repair issues
- Coordinate team cleaning activities to support the image of a business
- Monitor standards of cleanliness and maintenance
Supervising outlets within the hospitality industryReal unit · Highfield Qualifications
What you'll be able to do
- Understand the resources required within the business area
- Understand how to monitor resource levels to meet customer demand and financial targets
- Understand the principles of displays maintenance in line with brand standards
- Coordinate operations to ensure areas are stocked and presentable
- Open, monitor and close outlets in accordance with business procedures
- Maintain brand and business standards
Supervising teams within the hospitality industryReal unit · Highfield Qualifications
What you'll be able to do
- Understand how to organise and work with hospitality teams to meet customer demand and support business objectives
- Organise teams and set objectives to meet customer demand and achieve results
- Understand how to motivate teams to work in accordance with business requirements
- Apply methods of communication that achieve results and take action to limit communication shortcomings within teams
- Understand how to manage personal development and performance of team members
- Support team members to maximise potential in their role and identify opportunities
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 3 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Contribute to the strategic goals of the organisation’s leadership team
- Manage additional services throughout the establishment
- Manage customer profiles and recognition
- Manage front of house and guest relation services
- Provide leadership for your team Legacy
- Supervise Housekeeping Services Legacy
- Supervise housekeeping services
Where this can lead
Global Front of House Coordinator
Your journey here starts with making our office a fantastic place to be, but where it goes from there is really up to you. We're committed to giving you the tools and opportunities to grow, whether that's becoming a leader, a specialist, or even moving into a different area of the business. The sky's the limit, honestly.
See the whole journey →Showing 6 roles, drawn from 16 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for Highfield Level 3 Diploma for Hospitality Supervisors (RQF)
11 units in this credential, in the order it lists them, awarded by Highfield Qualifications.
- Leadership and management within the hospitality industry
- Supervising bar operations within the hospitality industry
- Supervising business operations within the hospitality industry
- Supervising concierge services within the hospitality industry
- Supervising customer service within the hospitality industry
- Supervising events within the hospitality industry
and 5 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.