Agored Cymru · RQF Level 5
Agored Cymru Level 5 Diploma in Knowledge and Information Management (QCF)
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 5
- Total credits37
- Guided learning260 hours
- Units in this qualification15
Awarded by Agored Cymru · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
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What you’ll learn
What each unit actually teaches you to do
These are the units Agored Cymru registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Communicating Knowledge and Information ManagementReal unit · Agored Cymru
What you'll be able to do
- Understand the role of communication in creating and sharing knowledge.
- Make knowledge and information management (KIM) relevant and its benefits evident to an organisation and its staff.
Knowledge Sharing and CollaborationReal unit · Agored Cymru
What you'll be able to do
- Understand and manage the relationship between information risk management, knowledge management, and knowledge sharing.
- Collabourate to share knowledge.
- Use tools and techniques to promote knowledge sharing.
- Understand how social media can be used to benefit an organisation.
Knowledge and Information Management SystemsReal unit · Agored Cymru
What you'll be able to do
- Understand an organisation or project's knowledge and information requirements.
- Understand how systems solutions can meet an organisation or project's knowledge and information requirements.
- Understand how new KIM systems impact on an organisation and its staff.
Knowledge and Information Management as a Business AssetReal unit · Agored Cymru
What you'll be able to do
- Use information and knowledge to set and monitor deliverables.
- Use information and knowledge to make and influence decision making.
- Share learning to make continuous improvements.
Knowledge and Information Management for Customer InsightReal unit · Agored Cymru
What you'll be able to do
- Understand the importance of customer insight and the value of Knowledge and Information Management (KIM) in providing customer insight.
- Identify, target and capture data for customer insight from a variety of sources.
- Use data and information to identify customer segments.
- Understand how to use customer data to inform marketing strategy.
- Use customer data and information to evaluate market position.
Leading Knowledge and Information ManagementReal unit · Agored Cymru
What you'll be able to do
- Understand how knowledge and information management (KIM) supports organisational strategic planning and objectives.
- Understand the role of the knowledge professional as a manager and leader.
- Evaluate organisational factors that will impact on KIM.
- Evaluate and plan for personal effectiveness as a knowledge and information manager.
Managing InformationReal unit · Agored Cymru
What you'll be able to do
- Understand how information flows in an organisation.
- Manage information.
- Search for and identify valuable information.
- Understand and manage risk in knowledge and information management (KIM).
- Understand the relationship between an information lifecycle and information management.
Managing Knowledge and Information Management ProjectsReal unit · Agored Cymru
What you'll be able to do
- Identify and justify a knowledge and information management (KIM) project.
- Manage the change brought about by the KIM project.
- Demonstrate and review the results of the KIM project.
Managing Large Data SetsReal unit · Agored Cymru
What you'll be able to do
- Understand the characteristics of large data.
- Understand the challenges and benefits of large data sets.
- Understand principles of managing large data sets.
- Select and apply a large data set which contributes to achievement of the strategic aims of the organisation.
Records and Archives ManagementReal unit · Agored Cymru
What you'll be able to do
- Understand the nature and importance of information, records and archives.
- Understand the principles of the storage, retrieval, organisation and management of records and archives.
- Store, retrieve, organise and manage records and archives.
- Understand applications of technology to the management of records and archives.
- Understand the legal and regulatory context.
Research Methodologies for BusinessReal unit · Agored Cymru
What you'll be able to do
- Understand the context for undertaking research.
- Plan a research project.
- Undertake research to achieve a research or project outcome.
- Analyse and present research outcomes.
- Evaluate research.
Statistical AnalysisReal unit · Agored Cymru
What you'll be able to do
- Understand the principles and breadth of data collection and its value to an organisation.
- Understand how to manage statistical data.
- Apply statistical analysis techniques.
- Understand how to communicate statistical findings to an audience.
The Principles of Knowledge and Information ManagementReal unit · Agored Cymru
What you'll be able to do
- Understand what knowledge and information management (KIM) is.
- Understand the value of KIM to an organisation.
- Understand the role of people in creating KIM for an organisation.
Using Knowledge and Information Management to Develop Strategy for Service DeliveryReal unit · Agored Cymru
What you'll be able to do
- Understand the role of knowledge and information management (KIM) in supporting continuous improvements to services.
- Use data, information and knowledge from the internal and external environment to plan for service delivery.
- Use KIM to monitor and assess service provision.
- Understand how sharing information/knowledge with key stakeholders can be used to improve service provision.
Using Social and Digital Media in Knowledge and Information ManagementReal unit · Agored Cymru
What you'll be able to do
- Understanding the relationship between digital media, social media and knowledge and information management (KIM).
- Use digital and social media to share and capture knowledge and information.
- Understand how digital and social media can be used to engage stakeholders and promote organisations.
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 5 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Develop a customer insight strategy
- Develop, implement and evaluate a customer insight strategy
- Implement and evaluate a customer insight strategy
- Manage the organisation, storage and disposal of information
Where this can lead
Director, Knowledge & Information Management
This role is a launchpad for significant career growth. We're looking for someone who isn't just ready for the next step, but who's excited to shape the future of information management and, in doing so, shape the future of our company. It won't be easy, but it will be incredibly rewarding.
See the whole journey →Showing 6 roles, drawn from 34 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for Agored Cymru Level 5 Diploma in Knowledge and Information Management (QCF)
15 units in this credential, in the order it lists them, awarded by Agored Cymru.
- Communicating Knowledge and Information Management
- Knowledge Sharing and Collaboration
- Knowledge and Information Management Systems
- Knowledge and Information Management as a Business Asset
- Knowledge and Information Management for Customer Insight
- Leading Knowledge and Information Management
and 9 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.