AIM Qualifications Entry Level Extended Certificate in Skills for Employment and Further Learning in Business Administration (Entry 3)

What you'll be able to do

• Know that people learn differently
• Know own learning preferences
• Know how learning styles affect approaches to learning and study
• Reflect on own approaches to learning

What you'll be able to do

• Speak up for them self in a structured situation
• Demonstrate that they know about the rights and responsibilities of self and others
• Use negotiation skills to achieve a desired outcome
• Know about the implications and benefits assertiveness

What you'll be able to do

• Speak up for them self in a structured situation
• Know about the rights and responsibilities of self and others in given situations
• Negotiate to achieve a desired outcome
• Know about the implications and benefits of self-assertiveness and self-control

What you'll be able to do

• Know about credit and borrowing
• Know how different bank accounts work
• Know about different ways and places to save and borrow money

What you'll be able to do

• Know about own skills, abilities, experience, knowledge and personal qualities
• Build a portfolio of personal/educational information
• Produce a Curriculum Vitae (CV)
• Identify personal goals

What you'll be able to do

• Know data needed to solve a problem with whole numbers. (NE3.1)
• Understand the value of whole numbers. (NE3.2)
• Perform calculations with whole numbers to solve a problem. (NE3.2)
• Interpret and present the results of calculations involving whole numbers. (NE3.3)

What you'll be able to do

• Know own strengths, qualities, skills and abilities
• Know where to find sources of information, advice and guidance for career planning
• Understand how own abilities relate to progression opportunities
• Plan for transition to the next stage of education, training or work

What you'll be able to do

• Identify possible employment options
• Complete a job/training application form
• Create a basic Curriculum Vitae (CV)
• Know appropriate conduct for a job interview
• Find out about job/training opportunities in local area
• Plan for future career development

What you'll be able to do

• Know about own qualities, skills, interests and achievements
• Know about careers information resources

What you'll be able to do

• Know about job opportunities in business and administration
• Know about working practices within business and administration
• Know about the qualifications and skills needed for jobs in business and administration
• Plan the early stages of a career within business and administration

What you'll be able to do

• Know about research methods
• Be able carry out a practical research project
• Report back on project findings

What you'll be able to do

• Collect, organise and present data for a specific purpose. (NE3.1, NE3.3)

What you'll be able to do

• Collect, organise and present data for a specific purpose. (N1.1)
• Know ways of describing data. (N1.2,1.3)

What you'll be able to do

• Know about the roles associated with working within a group
• Communicate with others in a group situation
• Co-operate with others when working in a group situation

What you'll be able to do

• Know about the roles of group members
• Communicate verbally with group members
• Know the importance of listening to others within group situations
• Recognise others’ rights to communicate within a group situation
• Recognise the importance of co-operation when working in group situations
• Recognise praise and constructive criticism
• Know about relationships within own team

What you'll be able to do

• Understand a range of language used on forms.
• Complete a paper based form. (CE3.3)
• Complete a form electronically. (CE3.3, ICTE3.2)
• Understand precautions that must be taken when completing online forms.

What you'll be able to do

• Follow and contribute to discussions. (C1.1)

What you'll be able to do

• Know about different types of behaviour
• Know about self-esteem
• Know about stress
• Know about time management
• Know about personal strengths and interests

What you'll be able to do

• Know about types of business documents
• Know why it is important to use the right communication style in business documents
• Produce business documents

What you'll be able to do

• Know about the format of a Curriculum Vitae (CV)
• Construct a Curriculum Vitae (CV)
• Tailor a personal Curriculum Vitae (CV) for a targeted sector
• Complete a covering letter of application

What you'll be able to do

• Know about good customer service
• Know about the possible consequences of poor customer service
• Know about the value of first impressions
• Know about positive verbal and non-verbal interaction with customers/clients
• Know the importance of respect for the individual in giving good customer service

What you'll be able to do

• Understand the benefits to an organisation of good customer service
• Know about the possible consequences of poor customer service
• Know about the value of giving customers a positive first impression of an organisation
• Know about verbal and non-verbal interaction with customers
• Respect customer needs
• Deal with customer complaints

What you'll be able to do

• Know about forms of bullying
• Recognise the effects of bullying
• Know where to access help and support

What you'll be able to do

• Know the services or products of a section or department within an organisation
• Answer customers' questions
• Respond to customers' queries or requests

What you'll be able to do

• Write using punctuation, grammar and spelling.
• Plan, draft and proof read a report suitable for the purpose and audience.

What you'll be able to do

• Know about the relevance of previous skills and experience for further learning
• Seek guidance and advice to identify learning options
• Know about the purpose and value of discussing own learning programme
• Review progress towards own learning goal

What you'll be able to do

• Know about the relevance of previous skills and experience for future learning
• Use guidance and advice for own learning needs
• Know about the purpose and value of negotiating own learning programme
• Review learning programme in the context of own needs and development

What you'll be able to do

• Contribute to discussions. (CE3.1)
• Follow the main points of discussions. (CE3.1)
• Use the outcomes of discussions. (CE3.1)

What you'll be able to do

• Know about employment legislation
• Know about statutory and contractual employment rights
• Know about a contract of employment
• Know about the implications of breach of contract
• Know about the key information on a payslip

What you'll be able to do

• Know about the need for Health and Safety procedures at work
• Participate in a work environment
• Work as part of a team
• Recognise the social skills needed for work/employment

What you'll be able to do

• Select relevant information from graphs, charts, tables and diagrams for a specific purpose. (N1.1 )
• Understand that the presentation of data can influence interpretation. (N1.1 )
• Use information obtained from graphs, charts, tables and diagrams. (N1.2, 1.3)

What you'll be able to do

• Know about the Data Protection Act
• Know about filing classification systems
• Know about the importance of pre-sorting documents
• File using different filing classification systems
• Use an index

What you'll be able to do

• Understand instructional texts. (C1.2)
• Understand explanatory texts. (C1.2)

What you'll be able to do

• Specify and describe a practical activity, problem or task involving fractions, decimals and percentages. (N1.1)
• Perform calculations involving decimal numbers in practical situations. (N1.2)
• Apply knowledge of fractions. (N1.2)
• Apply knowledge of percentages. (N1.2)
• Know strategies for checking answers to calculations. (N1.2)
• Interpret the results of calculations involving decimals, fractions and percentages. (N1.3)

What you'll be able to do

• Know how basic grammar is used in a text
• Know how capital letters are used in a text
• Know how punctuation is used in a text

What you'll be able to do

• Know why it is important for a business to handle mail efficiently, securely and safely
• Deal with incoming mail
• Deal with outgoing mail

What you'll be able to do

• Greet customers calling on the telephone
• Deal with customers calling on the telephone
• Deal with communication problems whilst on the telephone

What you'll be able to do

• Know about Health and Safety procedures
• Observe safe working practices

What you'll be able to do

• Know about Health and Safety procedures and equipment in a work environment
• Observe safe working practices

What you'll be able to do

• Know about health and safety requirements, procedures and equipment
• Recognise and manage risk by following safe working practices

What you'll be able to do

• Know about the health and safety requirements of own workplace surroundings
• Know about the main elements of Control of Substances Hazardous to Health (COSHH)
• Prevent common accidents at work
• Respond to first aid incidents
• Recognise respiratory and cardiac arrest
• Demonstrate resuscitation techniques and the recovery position
• Safely handle and move inanimate loads

What you'll be able to do

• Know about confidence
• Know how communication skills can contribute to improving confidence
• Know about decision-making and associated emotions and feelings
• Know how having goals can increase confidence

What you'll be able to do

• Know about confidence
• Know how communication skills can contribute to improving confidence
• Know about decision-making and associated emotions and feelings
• Know how having goals/targets can increase confidence

What you'll be able to do

• Understand ways of learning which reflect own likes and dislikes
• Determine realistic learning target(s)
• Make decisions about how to achieve learning targets
• Understand own performance

What you'll be able to do

• Know own spelling strengths and weaknesses
• Maintain a personal spelling programme

What you'll be able to do

• Understand that they have individual rights and responsibilities

What you'll be able to do

• Know that they have individual rights and responsibilities

What you'll be able to do

• Know facilities in own learning environment
• Know about Health and Safety Procedures
• Use the library (learning resource centre)
• Know about personal study planning
• Know about working in groups in a learning situation

What you'll be able to do

• Know about the requirements of taking part in a training course
• Take part in assessment procedures
• Know about the different agencies who work with the training provider
• Know about the importance of maintaining a safe working environment
• Understand the importance of commitment and regular attendance

What you'll be able to do

• Know about own personal skills
• Know about stress in self and others
• Know about different types of criticism
• Know about different behaviours
• Know about body language

What you'll be able to do

• Know about self-employment opportunities in a given sector
• Know about income and expenditure
• Know about planning for self-employment
• Know about the support available to people considering self-employment

What you'll be able to do

• Know what it means to be self-employed
• Know about planning for self-employment
• Know about income and expenditure

What you'll be able to do

• Know about what is involved in job searching
• Match personal skills and abilities with different jobs
• Know about applying for a job
• Know about interview skills and procedures

What you'll be able to do

• Make calls
• Receive calls
• Know why it is important to an organisation that calls are handled appropriately

What you'll be able to do

• Understand the meaning of motivation
• Know about own levels of motivation

What you'll be able to do

• Listen for information from instructions and explanations. (CE3.1)
• Use spoken language to ask for information. (CE3.1)
• Follow spoken narratives and accounts of events. (CE3.1)

What you'll be able to do

• Understand main points of texts.

What you'll be able to do

• Know about job roles within a vocational area
• Use relevant skills and knowledge in a vocational context
• Know about Health and Safety requirements relevant to a vocational context
• Comment on strengths and areas for improvement when working in a vocational context

What you'll be able to do

• Know about different job roles within a vocational area
• Use relevant skills, knowledge and personal qualities in a vocational context
• Know about the health and safety requirements relevant to a vocational context
• Reflect on suitability for job role in chosen vocational context

What you'll be able to do

• Know about the different ways in which employees can be paid
• Know about the main items on a payslip
• Know about the importance of keeping a record of earnings

What you'll be able to do

• Know about personal awareness
• Know about the key aspects of personality
• Recognise personal skills, knowledge and achievements
• Recognise personal feelings

What you'll be able to do

• Know about personal awareness
• Know about the key aspects of personality
• Recognise personal skills, knowledge and achievements
• Recognise personal feelings

What you'll be able to do

• Know about reasons for feeling confident and lacking confidence
• Participate effectively in social situations
• Know about ways to manage stress
• Set personal objectives and plan for personal progression

What you'll be able to do

• Recognise own skills
• Know about their role models
• Make positive decisions
• Identify personal goals

What you'll be able to do

• Identify own strengths, weaknesses and skills
• Acknowledge own current life situation and relationships
• Make positive decisions
• Set personal objectives

What you'll be able to do

• Identify learning goals with reference to own skills, interests and other personal goals
• Know about opportunities and practical issues involved in pursuing learning goals
• Plan a programme to achieve learning goals
• Know about the learning environment
• Review progress as a learner
• Review the plan to achieve personal goals

What you'll be able to do

• Set goals in relation to learning objectives and aims
• Develop an action plan to support the achievement of learning objectives and aims
• Know about own progress towards objectives and aims
• Know the need for self-evaluation and summative review

What you'll be able to do

• Know about the brain
• Know how own learning takes place
• Know about own learning profile
• Make plans to use ‘learning to learn’ skills

What you'll be able to do

• Identify and respond to situations where there may be personal risk
• Know about taking risks

What you'll be able to do

• Know own strengths
• Relate own strengths to opportunities

What you'll be able to do

• Take part in an initial screening process
• Complete an assessment process
• Know about own preferred learning style
• Develop an action plan to achieve a personal learning goal
• Demonstrate commitment to a learning project

What you'll be able to do

• Know about the different conflicts that may occur frequently
• Know about the possible negative and positive outcomes of conflict
• Know about the causes of conflict
• Understand the emotions and physical responses experienced during a conflict
• Recognise the types of behaviours that may affect a conflict

What you'll be able to do

• Know the meaning of the terms ‘prejudice’ and ‘discrimination’
• Demonstrate an awareness of stereotypical attitudes
• Know the consequences of prejudice and discrimination
• Know the importance of Equal Opportunities Policies

What you'll be able to do

• Know about the organisation where the work experience is to take place
• Know the employers’ expectations

What you'll be able to do

• Know about the importance of being prepared for a recruitment interview
• Demonstrate recruitment interviewee skills

What you'll be able to do

• Understand the purpose of an interview
• Understand how to promote self at an interview

What you'll be able to do

• Understand that the way writing is organised will depend on purpose and audience. (CE3.3)
• Plan writing. (CE3.3)
• Understand that choice of language will vary according to purpose and audience. (CE3.3)
• Draft writing. (CE3.3)

What you'll be able to do

• Understand that probability is an expression of likelihood. (N1.2)
• Apply knowledge of probability. (N1.2,1.3)

What you'll be able to do

• Know about problems in the workplace
• Identify ways to solve problems in the workplace
• Know about ways of working collabouratively to solve a problem
• Reflect on the effectiveness of the solution to the problem

What you'll be able to do

• Conduct self appropriately in an office environment
• Know about the rules that organisations have relating to confidentiality and security

What you'll be able to do

• Understand that the spoken language used will depend on the situation. (CE3.1)
• Use spoken language to provide information. (CE3.1)
• Convey opinions orally. (CE3.1)

What you'll be able to do

• Be able use punctuation to aid understanding
• Be able use grammar to aid understanding

What you'll be able to do

• Specify and describe a practical activity, problem or task involving use of ratio and proportion. (N1.1)
• Apply knowledge of ratio as the number of parts. (N1.2)
• Apply knowledge of direct proportion as the same rate of increase and decrease. (N1.2)

What you'll be able to do

• Obtain information from graphical material. (NE3.1)

What you'll be able to do

• Locate sources of required information. (CE3.2)
• Use key words to locate information. (CE3.2)
• Use organisational features to locate information. (CE3.2)
• Obtain information from texts. (CE3.2)

What you'll be able to do

• Understand how language and other textual features are used to achieve different purposes.
• Understand that strategies for obtaining information will vary according to text and purpose.

What you'll be able to do

• Recognise different purposes of text. (CE3.2)
• Understand the language of instructional texts. (CE3.2)

What you'll be able to do

• Carry out reception duties in an office environment
• Carry out basic filing in an office environment

What you'll be able to do

• Know about different forms of employment
• Know about the labour market

What you'll be able to do

• Know about personal strengths and weaknesses
• Set personal goals

What you'll be able to do

• Know about the impact of confidence
• Know what is meant by self-esteem
• Understand ways of building confidence and self-esteem

What you'll be able to do

• Understand how own personal attributes have affected current situation to date
• Use information resources to identify a range of opportunities
• Set personal goals
• Understand the practical implications of pursuing personal goals

What you'll be able to do

• Identify business problems
• Know techniques for solving business problems
• Explore solutions to a business problem
• Carry out a solution to a business problem

What you'll be able to do

• Understand and respond to spoken language in a range of contexts. (C1.1)
• Speak to communicate facts and opinions in a range of contexts. (C1.1)

What you'll be able to do

• Know about the language of spelling
• Match sounds to written symbols
• Use methods to learn how to spell words
• Know the importance of developing memory skills in learning spellings

What you'll be able to do

• Use prior knowledge to engage with the meaning of text. (CE3.2)
• Use strategies to work out the meaning of unfamiliar words. (CE3.2)
• Use organisational features of texts. (CE3.2)

What you'll be able to do

• Know about stress
• Know how stress affects health
• Know about potential causes of stress in everyday life
• Develop a personal plan to combat stress

What you'll be able to do

• Recognise the symptoms of stress
• Know about the possible causes of stress
• Know about the benefits of using relaxation as a strategy
• Know about coping strategies
• Practice a number of relaxation techniques

What you'll be able to do

• Know the preparation required to hold a business meeting
• Set up a room for a meeting
• Support a meeting
• Complete follow-up activities after a meeting

What you'll be able to do

• Know about motivating factors
• Acknowledge the needs of others
• Know the impact of lack of motivation in individuals

What you'll be able to do

• Contribute to the setting of team and individual goals
• Know about own role responsibility within the team
• Plan and undertake team activities
• Review team activities

What you'll be able to do

• Know about the task
• Work with others towards achieving given objectives
• Identify progress
• Suggest ways of improving work with others to help achieve given objectives

What you'll be able to do

• Read temperature
• Compare and measure temperatures

What you'll be able to do

• Read and record time
• Record common date formats
• Use time in practical situations

What you'll be able to do

• Know about some of the skills used in daily life
• Know about problem solving
• Set goals
• Know about support networks
• Know about communicating with others
• Know the importance of ongoing personal development

What you'll be able to do

• Know about discrimination
• Challenge discrimination
• Know about support agencies in own area
• Combat discrimination

What you'll be able to do

• Select an enterprise project for a particular target market
• Know about the costs involved in setting up the product or service
• Know the significance of effective marketing
• Plan, monitor and review the enterprise project

What you'll be able to do

• Know about arithmetical average
• Know about range

What you'll be able to do

• Use a fax machine for specified purpose
• Recognise and resolve problems with the fax machine
• Prepare the photocopier for use
• Perform photocopying tasks

What you'll be able to do

• Use fractions in everyday contexts. (NE3.2)
• Recognise and use equivalent fractions. (NE3.2)
• Use decimals in everyday contexts. (NE3.2)
• Use a calculator to calculate using decimals. (NE3.2)

What you'll be able to do

• Know the importance of making effective use of ICT in the workplace
• Identify the ICT requirements of workplace tasks
• Make safe use of an ICT system to undertake workplace tasks
• Use ICT to find information in the workplace
• Use ICT to present and share information in the workplace

What you'll be able to do

• Know the importance of making effective use of ICT in the workplace
• Identify the ICT requirements of workplace tasks
• Make safe use of an ICT system to undertake workplace tasks
• Use ICT to find and select information in the workplace

What you'll be able to do

• Know about the concept of the labour market
• Know about labour market information in relation to local employment opportunities
• Know about different types of work
• Know about the implications of the changes in the world of work for own career strategy

What you'll be able to do

• Specify and describe a practical activity, problem or task involving measure. (N1.1)
• Estimate and measure. (N1.1)
• Apply data from measurements. (N1.3)

What you'll be able to do

• Understand problems and tasks involving measures. (NE3.1 )
• Estimate and measure. (NE3.2)
• Use measurements. (NE3.2)

What you'll be able to do

• Understand practical problems or tasks involving money. (NE3.1)
• Make estimates of calculations involving money. (NE3.2)
• Use calculations to solve problems involving money. (NE3.2)
• Use a calculator when working with money. (NE3.2)
• Interpret the results of calculations involving money. (NE3.2)

What you'll be able to do

• Recognise when to use numeracy skills in the workplace
• Select appropriate numeracy skills in a work context
• Apply appropriate numeracy skills in a work context
• Use the results in situations where they have applied numeracy skills in a work context

What you'll be able to do

• Recognise when to use numeracy skills in the workplace
• Select appropriate numeracy skills in a work context
• Apply appropriate numeracy skills in a work context
• Interpret and communicate results in situations where they have applied numerical skills in a work context

What you'll be able to do

• Know about the perimetres of shapes
• Find the perimetres of shapes
• Read and record measurement of an area
• Find the areas of rectangles

What you'll be able to do

• Know the properties of 2D shapes
• Use the properties of 2D shapes to solve problems
• Read, measure and record angles

What you'll be able to do

• Know vocabulary used to describe shapes. (NE3.2)
• Solve practical problems involving 2D and 3D shapes. (NE3.1, NE3.2, NE3.3)

What you'll be able to do

• Specify and describe a practical activity, problem or task involving time. (N1.1)
• Acquire data regarding time. (N1.1)
• Calculate using time. (N1.2)
• Interpret the results of calculations involving time. (N1.3)

What you'll be able to do

• Tell the time to the nearest 5 minute interval. (NE3.2)
• Know that the date can be expressed in different formats. (NE3.2)
• Measure time. (NE3.2)

What you'll be able to do

• Use a telephone in an office environment
• Use a fax machine in an office environment
• Use a photocopier in an office environment

What you'll be able to do

• Know how volume is measured
• Find the volume of cuboid shapes

What you'll be able to do

• Know about a range of volunteering opportunities
• Know about the benefits of volunteering
• Know that volunteers have rights and responsibilities

What you'll be able to do

• Know what voluntary organisations are
• Identify current voluntary positions available
• Know about the steps and/or processes necessary to become a volunteer
• Apply for a voluntary position

What you'll be able to do

• Welcome visitors in a positive way
• Know why it is important to an organisation that visitors are made welcome

What you'll be able to do

• Specify and describe a practical activity, problem or task involvingwhole numbers. (N1.1)
• Perform calculations involving whole numbers in practical situations. (N1.2)
• Recognise negative numbers. (N1.1, 1.2)
• Interpret and apply the results of calculations involving whole numbers. (N1.3)

What you'll be able to do

• Know about the structure and purpose of the organisation chosen for their work experience placement
• Know about own role within organisation while on work experience placement
• Adhere to workplace standards for personal presentation and behaviour
• Comply with safe working practices demanded by the work environment
• Carry out work tasks as requested

What you'll be able to do

• Know about the organisation where work experience will take place
• Know about own role within organisation during a work experience placement
• Maintain acceptable conventions in the workplace during a work experience placement
• Comply with safe working practices in the work environment during a work experience placement
• Carry out tasks as requested during a work experience placement

What you'll be able to do

• Know about good customer service
• Provide effective customer service

What you'll be able to do

• Know about the changes to employment and work patterns
• Know about the impact of improving technology on working practices

What you'll be able to do

• Know about jobs in business administration
• Know about the skills needed to work in business administration
• Know about own suitability for working in business administration

What you'll be able to do

• Respect and support other people at work in an organisation
• Maintain security and confidentiality

What you'll be able to do

• Plan texts that communicate information. (C1.3)
• Draft texts that communicate information. (C1.3)
• Check own texts for accuracy, meaning and organisation. (C1.3)

What you'll be able to do

• Understand that sources of information can exist in different written formats. (CE3.2)
• Plan writing for communicating information. (CE3.3)
• Provide written information to suit a specific purpose. (CE3.3)

What you'll be able to do

• Understand that written materials may express facts and opinions.
• Plan for communicating opinions. (CE3.3)
• Provide opinions in writing to suit a specific purpose. (CE3.3)

What you'll be able to do

• Plan texts for a specific purpose. (C1.3)
• Draft descriptive texts. (C1.3 )
• Check own texts for technical accuracy, meaning and organisation. (C1.3)

What you'll be able to do

• Plan persuasive texts. (C1.3)
• Draft texts that persuade. (C1.3)
• Revise text for accuracy and meaning. (C1.3)