City and Guilds of London Institute · RQF Level 5
City & Guilds Level 5 Extended Diploma in Leadership and Management
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 5
- Total credits120
- Units in this qualification54
Awarded by City and Guilds of London Institute · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
These are the units City and Guilds of London Institute registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Analysing and Interpreting Statistics to Inform Management DecisionsReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand how to analyse data using a statistical tool
- Interpret results generated from a statistical analysis to inform a management decision
Applying lean production and improvement methodologies to operational problems in service deliveryReal unit · City and Guilds of London Institute
What you'll be able to do
- Undertake a service delivery improvement project using lean production and improvement methodologies
- Develop a report on the outcomes of the service improvement project
Assessing Your Own Leadership Capability and PerformanceReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand leadership styles within an organisation
- Review effectiveness of own leadership capability and performance in meeting organisational values and goals
- Adopt an effective leadership style to motivate staff to achieve organisational values and goals
Becoming an effective leaderReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand own ability to fulfil key responsibilities of the leadership role
- Evaluate own ability to lead others
Budgetary planning and controlReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand how budgetary planning and the effective and controlled implementation of budgets both support and deliver the organisation’s objectives
- Understand how to measure and monitor performance against budgets and their objectives
Data collection and analysis to justify management decision-makingReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand how to gather, analyse, and present data
- Use data analysis to justify a management decision
Delegating authority in the workplaceReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the benefits of delegation
- Delegate effectively in the workplace
- Improve own ability to delegate and empower others
Developing Critical ThinkingReal unit · City and Guilds of London Institute
What you'll be able to do
- Critically assess own beliefs, attitudes and value systems
- Critically assess the validity of management theories in relation to own beliefs, attitudes and values
Developing Individual Mental ToughnessReal unit · City and Guilds of London Institute
What you'll be able to do
- Assess own mental toughness
- Understand how mental toughness can be developed
- Plan to improve own mental toughness
Developing Your Leadership StylesReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the outcomes of effective leadership
- Assess own leadership styles
- Understand the implications of own leadership styles for self and for leadership within own organisation
- Assess own leadership behaviour, in terms of the factors which determine effective leadership
- Understand how to develop own leadership style and effectiveness
Developing a culture to support innovation and improvementReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand an organisation’s culture
- Understand the importance of values in underpinning the culture for innovation and improvement
- Understand the roles of different functions in supporting innovation and change
- Develop a culture that supports the growth and implementation of ideas
- Understand the importance of risk management in creating a culture that supports creativity and innovation
- Understand the important role of communication during the innovation process
Developing people in the workplaceReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the importance of promoting personal development
- Plan for an individual’s development
Improving Own Leadership Performance Through Action LearningReal unit · City and Guilds of London Institute
What you'll be able to do
- Use action learning for leadership development
- Plan and undertake activities to develop own leadership performance
Improving and maintaining the organisation’s environmental performanceReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the strategic context of environmental sustainability
- Understand how to identify and resolve environmental problems and issues through an environmental audit
Interpreting financial statements to assess organisational performance using financial ratiosReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the purpose of financial statements and the financial expectations of organisational stakeholders
- Understand how to use and interpret financial ratios to assess a range of performance areas relevant to organisational stakeholders
Knowledge and information managementReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the concept and importance of knowledge management in terms of an organisation’s knowledge assets and their management
- Understand the key knowledge management processes required for innovation
- Develop a framework for establishing a knowledge management culture
Learning through complex workplace activitiesReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand how to develop a business case that, when implemented, will lead to significant improvement in organisational performance
- Develop own knowledge and understanding about the task through self-directed learning
- Take responsibility for self-directed learning and workplace activities to enhance personal and organisational performance
- Reflect on the task and own experience to identify learning
Making professional PresentationsReal unit · City and Guilds of London Institute
What you'll be able to do
- Plan a professional presentation
- Deliver a professional presentation
- Evaluate own ability to make professional presentations
Management CommunicationReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the importance of effective communication in management
- Develop effective communication skills as a reflective manager
Managing Customer RelationsReal unit · City and Guilds of London Institute
What you'll be able to do
- Use environmental scanning to find and retain customers
- Understand how the customer supply chain operates to meet customer requirements
Managing ImprovementReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the effectiveness of the organisation and own ability to manage and improve quality to meet customer requirements
- Plan and implement projects to meet, and if possible exceed, customer requirements
Managing Individual DevelopmentReal unit · City and Guilds of London Institute
What you'll be able to do
- Evaluate individual performance in an organisation
- Implement a personal development plan, for an individual in an organisation
Managing Marketing ActivitiesReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the core concepts and theories involved in the effective management of marketing activities.
- Review and evaluate the overall effectiveness of marketing activities within an organisation.
Managing MeetingsReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand different types of meetings and their suitability for different purposes
- Understand how to prepare effectively for a meeting
- Develop own performance in managing meetings
- Follow up and effectively manage actions from meetings
Managing Own Continuing Professional DevelopmentReal unit · City and Guilds of London Institute
What you'll be able to do
- Review personal and work-related development experiences, aims, objectives and priorities
- Undertake and evaluate planned development activities
- Review and reflect on learning and its effect on workplace performance
Managing RecruitmentReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand human resource planning in an organisation
- Plan and implement recruitment in line with legal and organisational requirements
Managing Stress and Conflict in the OrganisationReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the effectiveness of own organisation in dealing with workplace stress and conflict
- Improve the management of workplace stress and conflict in own area of responsibility
Managing a healthy and safe environmentReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the importance of working in a healthy and safe environment
- Manage a healthy and safe environment
Managing and implementing change in the workplaceReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the reasons for change in an organisation
- Manage and implement change in the workplace
Managing equality and diversity in own areaReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand equality and diversity law, legislation and internal policies in relation to own area of responsibility
- Influence the management of equality and diversity in own area of responsibility
Managing for Efficiency and EffectivenessReal unit · City and Guilds of London Institute
What you'll be able to do
- Assess the organisation’s ability to manage efficiently and effectively to achieve targets and objectives
- Evaluate own ability to manage efficiently and effectively
Managing operations researchReal unit · City and Guilds of London Institute
What you'll be able to do
- Conduct operations research in an organisation
- Interpret the outcomes of operations research
Managing personal developmentReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand how to identify and prioritise work-related development requirements
- Implement and evaluate planned development activities and apply learning in the workplace
- Understand the impact of development on workplace performance
Managing remote workersReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the different forms of remote working that can best apply for business/enterprise requirements
- Apply the legislative and regulatory requirements for remote working
- Understand the benefits and disadvantages from managing remote workers
Managing risk in the workplaceReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the importance of managing risks in the workplace
- Identify and manage risks in own area of responsibility
Managing the analysis of secondary dataReal unit · City and Guilds of London Institute
What you'll be able to do
- Gather and evaluate complex data from diverse secondary sources
- Review the findings from own analysis of data
- Review research activity and identify areas for future self development
Managing work analysisReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the strategic context and purpose of work analysis
- Conduct a work analysis to improve organisational performance
- Make decisions based on work analysis outcomes
Motivating people in the workplaceReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the factors that may affect performance and motivation in the work place
- Improve levels of motivation and increase performance in the workplace
Partnership WorkingReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the principles of partnership working
- Understand how to meet the needs and expectations of partners
- Understand how to reach a partnership working agreement
Planning and leading a complex team activityReal unit · City and Guilds of London Institute
What you'll be able to do
- Plan a complex team activity
- Communicate information on the activity to your team
- Review own ability to lead a team through a complex activity
Preparing to apply lean production and improvement methodologies to operational problems in service deliveryReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand how to use lean production and improvement methods to measure and analyse service problems
- Understand how to develop a service improvement project using lean production andimprovement methodologies
Solving problems by making effective decisions in the workplaceReal unit · City and Guilds of London Institute
What you'll be able to do
- Analyse a complex problem in the context of the workplace
- Apply decision making techniques when assessing possible solutions
- Plan how you will implement the solution
Understanding Governance of OrganisationsReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the role and responsibilities of governance within an organisation
- Understand the legal and financial undertakings of a governing body
- Understand how to influence the effectiveness of the governing body
Understanding financial managementReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand finance within the context of an organisation
- Understand the value of recording financial management information
- Understand budgets for the management of own area of operation
Understanding organisational culture and ethicsReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand organisational ethics and culture, in relation to own organisation
- Understand how an organisation’s ethics and culture influence leadership style and organisation structure
- Understand how to leverage ethics and culture to improve organisation performance
Understanding the Macro Economic EnvironmentReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the impact of the domestic economic environment on the organisation
- Understand the impact of the international economic environment on the organisation
Understanding the Management of FacilitiesReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand facilities management roles and responsibilities and how they contribute to organisational goals
- Understand how to develop a facilities management plan in an organisation
Understanding the economics of the marketplaceReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand economic principles to explain how prices are determined in an organisation’s market
- Understand economic principles to explain the impact of competition on an organisation’s market
Understanding the importance of marketing for an organisationReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the market within which an organisation operates.
- Understand the effectiveness of marketing within own organisation.
Understanding the management role to improve management performanceReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the specific responsibilities of middle managers in enabling an organisation to achieve its goals
- Understand how communication and interpersonal skills affect managerial performance in the workplace
- Assess personal development opportunities to improve own managerial performance
Understanding the organisational culture and contextReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the culture and context of the organisation
- Understand own ability to function within organisational culture and ethical norms
Understanding the skills, principles and practice of effective management coaching and mentoringReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the purpose of coaching and mentoring within an organisational context
- Understand the skills, behaviours, attitudes, beliefs and values of an effective coach or mentor
- Understand the role of contracting and the process to effectively coach or mentor
- Understand the principles of effective coaching or mentoring in practice and how to evaluate benefits
Understanding work in contemporary societyReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the nature and purpose of own organisation
- Understand the potential impact of the external environment on the organisation
Using quantitative methods to solve management problemsReal unit · City and Guilds of London Institute
What you'll be able to do
- Collect data relevant to a management problem
- Analyse data using quantitative methods to make recommendations
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 5 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Analyse and report investment implications of national economics
- Enable your organisation to align or pool budgets with commissioning partners
- Environmental Auditing
- Improve organisational environmental performance
- Manage internal organisational development and external relationships
- Manage your continuing professional development
- Promote partnership working
- Support partnership working
Where this can lead
Associate Innovation Culture Coordinator
Your journey starts here, but where it takes you is really up to you. We're committed to giving you the tools, the support, and the opportunities to build a truly impactful career, whether that's deep within innovation or branching out into other areas of the business.
See the whole journey →Showing 6 roles, drawn from 46 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for City & Guilds Level 5 Extended Diploma in Leadership and Management
54 units in this credential, in the order it lists them, awarded by City and Guilds of London Institute.
- Analysing and Interpreting Statistics to Inform Management Decisions
- Applying lean production and improvement methodologies to operational problems in service delivery
- Assessing Your Own Leadership Capability and Performance
- Becoming an effective leader
- Budgetary planning and control
- Data collection and analysis to justify management decision-making
and 48 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.