City and Guilds of London Institute · RQF Level 3
City & Guilds Level 3 Certificate in Using Active Operations Management in the Workplace
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 3
- Total credits16
- Guided learning160 hours
- Units in this qualification8
Awarded by City and Guilds of London Institute · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
These are the units City and Guilds of London Institute registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Capacity planning in service operationsReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the role of the Team Leader in the active operationsmanagement planning process
- Gather and organise the necessary information to prepare aforecast
- Use capacity planning software to produce a capacity plan
- Develop and produce a capacity plan based on identified forecastinformation and operational policy
- Work with colleagues to solve capacity management problems
Giving briefings and making presentationsReal unit · City and Guilds of London Institute
What you'll be able to do
- Plan a briefing or presentation
- Conduct a briefing or presentation
- Evaluate a briefing or presentation
Managing individual performance using active operations managementReal unit · City and Guilds of London Institute
What you'll be able to do
- Know the main factors influencing individual performance
- Understand what motivates people
- Understand leadership styles
- Understand how active operations management can improve individual performance
Operations control in service operationsReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the principles of operational control in active operationsmanagement
- Conduct a team briefing to communicate weekly planning priorities
- Use active operations management software to produce and interpreta summary report and determine actions to ensure planned outcomes
- Monitor in-day achievement against work plan and allocate work andresources to optimise daily outcomes
- Take corrective action to re-plan and re-prioritise at critical points during the week
Organising for effective operations managementReal unit · City and Guilds of London Institute
What you'll be able to do
- Organise the primary work of the team into easy-to-understandclusters of activity
- Maintain an accurate count of work received, cleared, and outstanding
- Propose materially accurate time standards to support capacityplanning
- Physically or logically organise work within the organisation’s work-flow system in order to ensure work is processed effectively
- Maintain accurate records of time spent on diverted activity
- Maintain accurate records of how staff time is distributed
Principles and practise of active operations managementReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand how active management operations contributes to the success of an organisation
- Understand how to balance the three performance objectives of cost, quality and service
- Understand the four factors that support the active management operations approach and are critical to its success
- Understand the five foundation principles of active operations management that create the context for good practice
The language of active operations managementReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand ideas and concepts behind operations control methodology
- Understand the two dimensions of processes and time horizons
- Understand key terms in active operations management and the concept of standard time to measure work
- Understand how productivity and utilisation are used to compare performance and to measure how staff time is used
- Understand how active operations management principles can be put into practise to maintain operational control
Variance analysis and collective learning in service operationsReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the key drivers of operational variance in service operations in your workplace
- Improving the effectiveness of planning and control by reviewing outcomes achieved
- Contribute to the collective learning by explaining own team’s variances to colleagues
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 3 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
Where this can lead
Capacity Planning Analyst
Your journey here is what you make it. We'll give you the tools and the opportunities, but your curiosity, drive, and willingness to learn will ultimately define how far you go. We're excited to see what you achieve.
See the whole journey →Showing 6 roles, drawn from 12 job records mapped to this qualification.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for City & Guilds Level 3 Certificate in Using Active Operations Management in the Workplace
8 units in this credential, in the order it lists them, awarded by City and Guilds of London Institute.
- Capacity planning in service operations
- Giving briefings and making presentations
- Managing individual performance using active operations management
- Operations control in service operations
- Organising for effective operations management
- Principles and practise of active operations management
and 2 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.