Skillsfirst Awards Ltd · RQF Level 2
Skillsfirst Level 2 NVQ in Sales
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 2
- Total credits4
- Guided learning26 hours
- Units in this qualification16
Awarded by Skillsfirst Awards Ltd · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
The Skillsfirst Level 2 NVQ in Sales is for individuals who are currently working in a sales role. It allows candidates to demonstrate competence in areas such as monitoring product delivery, adhering to legal and regulatory requirements, undertaking sales demonstrations, and processing customer orders. Achievement of this qualification confirms occupational competence in sales.
These are the units Skillsfirst Awards Ltd registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Assist customers to obtain finance for purchasesReal unit · Skillsfirst Awards Ltd
What you'll be able to do
- Understand the various finance options available to customers for purchases.
- Know the legal requirements and regulations for providing finance to customers.
- Assess customer eligibility for finance options based on established criteria.
- Assist customers with completing finance applications accurately and efficiently.
- Understand the potential risks associated with customer finance, including responsible lending practices.
Demonstrate compliance with legal, regulatory and ethical requirements for sales activitiesReal unit · Skillsfirst Awards Ltd
What you'll be able to do
- Understand relevant legal requirements pertaining to sales activities, including data protection, consumer rights, and advertising standards.
- Understand relevant regulatory requirements for sales activities, including industry-specific regulations and codes of conduct.
- Understand ethical requirements for sales, including honesty, transparency, and fair dealing.
- Demonstrate compliance with legal, regulatory, and ethical requirements in all sales activities.
- Report breaches of compliance with legal, regulatory, and ethical requirements, following organisational procedures.
Develop, implement and monitor call plansReal unit · Skillsfirst Awards Ltd
What you'll be able to do
- Understand the importance of call plans in achieving sales targets and building customer relationships
- Develop call plans that outline objectives, target customers, and key messages
- Implement call plans effectively, using appropriate communication techniques and tools
- Monitor call plans to track progress, identify areas for improvement, and adjust strategies as needed
Ensure health and safety requirements are met in your area of responsibilityReal unit · Skillsfirst Awards Ltd
What you'll be able to do
- Understand relevant health and safety legislation and regulations applicable to the area of responsibility.
- Know organisational health and safety procedures and policies.
- Identify potential hazards in the area of responsibility.
- Control identified risks in the area of responsibility, implementing appropriate safety measures.
- Respond effectively to health and safety incidents, following organisational procedures.
Generate and follow up sales leadsReal unit · Skillsfirst Awards Ltd
What you'll be able to do
- Understand various lead generation techniques used in sales and marketing.
- Identify potential customers based on defined criteria and market research.
- Generate sales leads through various methods, such as networking, online marketing, and cold calling.
- Qualify sales leads to determine their potential value and likelihood of conversion.
- Effectively follow up on sales leads to nurture relationships and close deals.
Handle objections and close salesReal unit · Skillsfirst Awards Ltd
What you'll be able to do
- Understand common sales objections and the reasons why customers raise them.
- Handle sales objections effectively, using techniques such as acknowledging concerns, providing evidence, and reframing objections.
- Close sales effectively, securing customer commitment and finalising the transaction.
- Understand different closing techniques and when to use them, such as assumptive close, urgency close, and summary close.
Input and access data in your organisation's information systemsReal unit · Skillsfirst Awards Ltd
What you'll be able to do
- Understand the fundamental principles underpinning organisational information systems.
- Know the different types of organisational information systems and their purpose.
- Know how organisational information systems are used to support business processes.
- Input data accurately into the organisation's information systems, following established procedures.
- Verify the accuracy of data entered into the system.
- Access data securely within the organisation's information systems, adhering to access rights and security protocols.
- Understand the importance of data security and confidentiality.
- Understand data protection principles and legislation, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
- Understand the organisation's policies and procedures relating to data protection.
Manage and prioritise time for sales activitiesReal unit · Skillsfirst Awards Ltd
What you'll be able to do
- Understand time management principles and techniques for improving productivity
- Prioritise sales activities based on their potential impact and urgency
- Manage time effectively by planning schedules, setting deadlines, and avoiding distractions
- Understand the impact of effective time management on sales performance, customer satisfaction, and overall business success
Manage your own personal and professional development in salesReal unit · Skillsfirst Awards Ltd
What you'll be able to do
- Understand the importance of personal development for career progression and improved performance
- Identify personal development needs based on self-assessment and feedback
- Create a personal development plan with specific, measurable, achievable, relevant, and time-bound (SMART) goals
- Implement a personal development plan by undertaking planned activities and seeking support
- Understand how to evaluate the effectiveness of personal development activities and their impact on performance
Monitor the delivery of productsReal unit · Skillsfirst Awards Ltd
What you'll be able to do
- Monitor product delivery processes to ensure timely and accurate fulfilment.
- Identify delivery problems and potential disruptions to customer orders.
- Report delivery issues to relevant stakeholders for prompt resolution.
- Understand the importance of maintaining accurate delivery records for tracking and accountability.
Obtain and analyse sales related informationReal unit · Skillsfirst Awards Ltd
What you'll be able to do
- Understand various sources of sales information, including market research, customer data, and competitor analysis.
- Obtain sales information from relevant sources, using appropriate methods and techniques.
- Analyse sales information to identify trends, patterns, and insights that can inform sales strategies.
- Present sales information in a clear, concise, and visually appealing manner to stakeholders.
Process customer orders and paymentsReal unit · Skillsfirst Awards Ltd
What you'll be able to do
- Process customer orders accurately and efficiently, following organisational procedures
- Verify order details to ensure accuracy and completeness before processing
- Process customer payments using various methods and systems
- Handle different payment methods, including cash, card, and electronic transfers, in accordance with security protocols
- Understand data protection requirements related to customer order and payment information, adhering to relevant legislation and organisational policies
Sell products and services at trade fairs, exhibitions or conferencesReal unit · Skillsfirst Awards Ltd
What you'll be able to do
- Understand the features and benefits of participating in trade fairs, exhibitions, and conferences for sales purposes
- Prepare for selling products and services at events, including setting up displays and gathering marketing materials
- Sell products and services effectively at events, using appropriate sales techniques and product knowledge
- Handle customer enquiries professionally and provide accurate information about products and services
- Understand how to follow up with potential customers after events to nurture leads and close sales
Sell products and services face to faceReal unit · Skillsfirst Awards Ltd
What you'll be able to do
- Understand the fundamental principles underpinning effective face-to-face sales techniques.
- Prepare effectively for face-to-face sales interactions, including researching the customer and the product.
- Sell products and services effectively in a face-to-face environment, adapting your approach to individual customer needs.
- Build rapport with customers to establish trust and create positive relationships.
Sell products and services over the telephoneReal unit · Skillsfirst Awards Ltd
What you'll be able to do
- Understand telephone sales techniques, including building rapport, identifying customer needs, and presenting solutions.
- Prepare for telephone sales calls, including researching prospects and developing a sales script.
- Sell products and services over the telephone, effectively communicating value and addressing customer concerns.
- Handle customer enquiries received via telephone, providing accurate information and resolving issues promptly.
Undertake sales demonstrationsReal unit · Skillsfirst Awards Ltd
What you'll be able to do
- Understand the purpose of sales demonstrations in showcasing product features and benefits to potential customers.
- Prepare for sales demonstrations by gathering necessary materials and rehearsing presentation skills.
- Deliver effective sales demonstrations that engage customers and highlight key selling points.
- Handle customer questions during demonstrations in a professional and informative manner.
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 2 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Monitor & Progress the Delivery of Orders
- Monitor and progress the delivery of orders
- Obtain and analyse sales
- Sell products or services over the telephone in Road Passenger Transport Operations
- Undertake Sales Demonstrations
Where this can lead
Lead Generation Associate
This Lead Generation Associate role is a fantastic launchpad for a career in marketing or sales. You'll learn the fundamentals of how businesses grow, get hands-on with critical tools, and develop skills that are always in demand. We're excited to see where you take it!
See the whole journey →Showing 6 roles, drawn from 11 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
This unit enables learners to assist customers in obtaining finance for purchases while adhering to legal and responsible lending requirements. Learners will understand finance options, assess eligibility, support application processes, and recognise associated risks.
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for Skillsfirst Level 2 NVQ in Sales
16 units in this credential, in the order it lists them, awarded by Skillsfirst Awards Ltd.
- Assist customers to obtain finance for purchases
- Demonstrate compliance with legal, regulatory and ethical requirements for sales activities
- Develop, implement and monitor call plans
- Ensure health and safety requirements are met in your area of responsibility
- Generate and follow up sales leads
- Handle objections and close sales
and 10 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.