City and Guilds of London Institute · RQF Level 3
City & Guilds Level 3 NVQ Certificate in Management (QCF)
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 3
- Total credits25
- Units in this qualification38
Awarded by City and Guilds of London Institute · on the Ofqual register
Start here
See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
These are the units City and Guilds of London Institute registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Address performance problems affecting team membersReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand legal requirements, industry regulations, organisational policies and professional codes concerning performance.
- Identify performance problems of team members.
- Discuss performance problems with team members.
- Set a course of action to deal with identified problems with team members.
Analyse the market in which your organisation operatesReal unit · City and Guilds of London Institute
What you'll be able to do
- Analyse customers’ needs.
- Analyse the market using research tools and techniques.
- Communicate research findings to inform managerial decisions.
Build, support and manage a teamReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the purpose and required attributes of a team and select those that match the team’s requirements.
- Induct team members and communicate their roles and responsibilities.
- Understand how to support team development.
- Manage team performance and understand how to disband a team.
- Understand how to disband team.
Communicate information and knowledgeReal unit · City and Guilds of London Institute
What you'll be able to do
- Identify the information required, and its reliability, for communication.
- Understand communication techniques and methods.
- Communicate information and knowledge using appropriate techniques and methods.
- Adapt communication techniques and methods according to target audience response.
Develop and implement a risk assessment plan in own area of responsibiltyReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the legal requirements and personal responsibilities for health and safety within an organisation.
- Promote the importance of health and safety practices.
- Ensure that hazards and risks are identified and managed in own area of responsibility.
- Monitor and review health and safety performance and policy in own area of responsibility.
Develop and implement marketing plansReal unit · City and Guilds of London Institute
What you'll be able to do
- Identify and prioritise marketing objectives for own area of responsibility.
- Produce a marketing strategy in own area of responsibility.
- Produce and implement a marketing plan for own area of responsibility.
- Monitor and evaluate the marketing plan in own area of responsibility.
Develop working relationships with colleaguesReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the benefits of working with colleagues.
- Establish working relationships with colleagues.
- Act in a professional and respectful manner when working with colleagues.
- Communicate with colleagues.
- Identify potential work-related difficulties and explore solutions.
Develop, maintain and review personal networksReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the benefits of networking and the need for data privacy.
- Develop a personal network of contacts.
- Review networking relationships.
Ensure compliance with legal, regulatory, ethical and social requirementsReal unit · City and Guilds of London Institute
What you'll be able to do
- Monitor the operational compliance of procedures in meeting legal, regulatory, ethical and social requirements.
- Identify and make recommendations on areas of non-compliance with procedures for legal, regulatory, ethical and social requirements relating to own area of responsibility.
Implement change in own area of responsibilityReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand how to implement change in own area of responsibility.
- Involve and support others through the change process.
- Implement and monitor a plan for change in own area of responsibility.
Know how to follow disciplinary proceduresReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand performance expectations of an organisation.
- Identify and use communication methods to assess potential cases of misconduct or unsatisfactory performance.
- Know how to informally with cases of minor misconduct or unsatisfactory performance.
- Follow an organisation’s formal disciplinary procedure.
Lead and manage meetingsReal unit · City and Guilds of London Institute
What you'll be able to do
- Prepare to lead a meeting.
- Manage meeting procedures.
- Chair a meeting.
- Undertake post-meeting tasks.
Make effective decisionsReal unit · City and Guilds of London Institute
What you'll be able to do
- Identify circumstances that require a decision to be made.
- Collect information to inform decision-making.
- Analyse information to inform decision-making.
- Make a decision.
Manage a tendering processReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand tendering processes
- Draw up a specification for required products or services.
- Write an invitation to tender document and communicate it to prospective suppliers.
- Understand how to respond fairly to pre-tender queries.
- Evaluate received tenders.
- Select a supplier and provide post-tender feedback.
Manage conflict in a teamReal unit · City and Guilds of London Institute
What you'll be able to do
- Support team members’ understanding of their role and position within a team.
- Take measures to minimise conflict within a team.
- Understand how to encourage team members to resolve their own conflicts.
- Understand legal and organisational requirements concerning conflict.
Manage customer service in own area of responsibilityReal unit · City and Guilds of London Institute
What you'll be able to do
- Establish and communicate measurable customer service standards for own area of responsibility.
- Support staff in meeting customer service standards.
- Monitor and evaluate customer service performance, systems and processes.
Manage knowledge in own area of responsibilityReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand existing knowledge management in own area of responsibility.
- Develop knowledge
- Share knowledge.
- Monitor and evaluate knowledge management in own area of responsibility.
Manage or support equality of opportunity, diversity and inclusion in own area of responsibilityReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand own responsibilities under equality legislation, relevant codes of practice and own organisational policies.
- Communicate an organisation’s written equality, diversity and inclusion policy and procedures in own area of responsibility.
- Monitor equality, diversity and inclusion within own area of responsibility.
Manage own professional development within an organisationReal unit · City and Guilds of London Institute
What you'll be able to do
- Assess own career goals and personal development.
- Set personal work objectives.
- Produce a personal development plan.
- Implement and monitor own personal development plan.
Manage personal developmentReal unit · City and Guilds of London Institute
What you'll be able to do
- Identify and agree performance requirements of own work role.
- Measure and progress against objectives.
- Identify gaps in skills and knowledge in own performance.
- Carry out and assess activities within own development plan.
Manage physical resourcesReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the importance of sustainability when using physical resources.
- Identify resource requirements for own area of responsibility.
- Obtain required resources for own area of responsibility.
- Monitor and review the quality and usage of resources in own area of responsibility.
Manage risk in own area of responsibilityReal unit · City and Guilds of London Institute
What you'll be able to do
- Undertake a risk evaluation for current and planned activities within own area of responsibility.
- Minimise the impact and likelihood of potential risks occurring in own area of responsibility.
- Communicate identified risks.
Manage the achievement of customer satisfactionReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand customer service standards required in own organisation.
- Implement sustainable processes for customer satisfaction.
- Manage and support colleagues in delivering customer service standards.
- Manage and develop culture in own organisation to support customer service standards.
- Monitor customer service levels for continuous improvement.
Manage the environmental impact of work activitiesReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the legal requirements and environmental policies that impact on own area of responsibility.
- Understand how to assess the impact of work activities on the environment and how this can be minimised.
- Assess and report on the environmental impact of work activities in own area of responsibility.
- Organise work activities and resource use to minimise environmental impact.
- Promote ongoing improvement in environmental performance.
Managing grievance proceduresReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand how to prevent potential grievances.
- Understand an organisation’s grievance policy and procedure and deal with concerns raised by individuals informally.
- Understand how to follow grievance procedures.
Participate in meetingsReal unit · City and Guilds of London Institute
What you'll be able to do
- Prepare for a meeting.
- Participate in a meeting.
- Communicate information to relevant stakeholders.
Plan and manage a projectReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the principles, processes, tools and techniques of project management.
- Agree the scope and objectives of a project.
- Identify the budget in order to develop a project plan.
- Implement a project plan.
- Manage a project to its conclusion.
Plan, allocate and monitor work in own area of responsibilityReal unit · City and Guilds of London Institute
What you'll be able to do
- Produce a work plan for own area of responsibility.
- Allocate and agree responsibilities with team members.
- Monitor the progress and quality of work in own area of responsibility and provide feedback.
- Review and amend plans of work for own area of responsibility and communicate changes.
Prepare for and support quality auditsReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the quality standards and procedures that apply to own area of responsibility.
- Monitor work in own area of responsibility against quality standards and procedures.
- Prepare for a quality audit in own area of responsibility.
- Discuss quality audit findings with the auditor.
- Complete agreed actions following a quality audit.
Procure suppliesReal unit · City and Guilds of London Institute
What you'll be able to do
- Identify requirements for supplies.
- Evaluate suppliers that meet identified requirements.
- Select suppliers and obtain supplies.
- Monitor supplier performance.
Provide leadership and direction for own area of responsibilityReal unit · City and Guilds of London Institute
What you'll be able to do
- Lead in own area of responsibility.
- Provide direction and set objectives in own area of responsibility.
- Communicate the direction for own area of responsibility and collect feedback to inform improvement.
- Assess own leadership performance.
Recruit staff in own area of responsibilityReal unit · City and Guilds of London Institute
What you'll be able to do
- Review human resource requirements to meet business objectives in own area of responsibility.
- Understand the importance of ensuring that recruitment and selection processes meet legal, regulatory, ethical and social requirements.
- Participate in the recruitment and selection process.
- Evaluate the recruitment and selection process and identify improvements for the future.
Review risk management processes in own area of responsibilityReal unit · City and Guilds of London Institute
What you'll be able to do
- Monitor and evaluate risk management processes within own area of responsibility.
- Improve the risk management process.
Set objectives and provide support for team membersReal unit · City and Guilds of London Institute
What you'll be able to do
- Communicate a team’s purpose and objectives to the team members.
- Develop a plan with team members showing how team objectives will be met.
- Support team members identifying opportunities and providing support.
- Monitor and evaluate progress and recognise individual and team achievement.
Support individuals to develop and take responsibility for their performanceReal unit · City and Guilds of London Institute
What you'll be able to do
- Agree their performance development needs with an individual.
- Understand how to help an individual create a development plan.
- Support an individual in implementing their development plan.
- Evaluate an individual’s progress against a development plan and provide feedback for continual performance improvement.
Support learning and development within own area of responsibilityReal unit · City and Guilds of London Institute
What you'll be able to do
- Identify the learning needs of colleagues in own area of responsibility.
- Understand how to develop a learning environment in own area of responsibility.
- Support colleagues in learning and its application.
- Evaluate learning outcomes and future learning and development of colleagues.
Support team members in identifying, developing and implementing new ideasReal unit · City and Guilds of London Institute
What you'll be able to do
- Develop team ideas and develop the creativity of team members
- Assess the viability of team members’ ideas.
- Support team members to implement ideas.
- Implement team ideas.
Support the management of redundancies in own area of responsibilityReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand how to follow redundancy policy within own area of responsibility.
- Communicate information on redundancies to those affected.
- Understand how to support those affected by redundancies.
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 3 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Assess and Review the Compliance Risks Relevant to Your Organisation
- Contribute to the improvement of departmental or project environmental performance
- Ensure compliance with legal, regulatory, ethical and social requirements
- Follow your organisation’s disciplinary and grievance procedures
- Manage conflicts in work environment
- Manage the environmental and social impacts of your work
- Manage the environmental impact of your work
- Monitor and review risk management strategies, policies and processes
Where this can lead
Environmental Management Manager
Your journey here is about continuous growth and impact. Whether you climb the management ladder, deepen your technical specialism, or explore new sectors, the skills and experience you gain as an Environmental Management Manager will set you up for a truly impactful and rewarding career. We're here to help you get there.
See the whole journey →Showing 6 roles, drawn from 54 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for City & Guilds Level 3 NVQ Certificate in Management (QCF)
38 units in this credential, in the order it lists them, awarded by City and Guilds of London Institute.
- Address performance problems affecting team members
- Analyse the market in which your organisation operates
- Build, support and manage a team
- Communicate information and knowledge
- Develop and implement a risk assessment plan in own area of responsibilty
- Develop and implement marketing plans
and 32 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.