NCFE · RQF Level 2
NCFE Level 2 NVQ Diploma in Business and Administration (QCF)
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 2
- Total credits37
- Units in this qualification52
Awarded by NCFE · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
These are the units NCFE registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Administer human resource recordsReal unit · NCFE
What you'll be able to do
- Understand how to create personnel files for new starters, ensuring compliance with data protection regulations
- Understand how to maintain Human Resource information accurately and securely, updating records as required
- Understand how to report Human Resource information to relevant stakeholders, providing timely and accurate data
- Understand the organisational and legal requirements for administering Human Resource records, including data protection, employment law and confidentiality
- Create personnel files for new starters, following organisational procedures and legal requirements
- Maintain Human Resource information accurately and securely, updating records as required
- Report Human Resource information to relevant stakeholders, providing timely and accurate data
- Comply with organisational and legal requirements when administering Human Resource records
Administer parking dispensationsReal unit · NCFE
What you'll be able to do
- Understand the organisational and legal context for administering parking dispensations
- Understand the processes involved in administering parking dispensations
- Receive and process applications for parking dispensations
- Issue documentation for parking dispensations
Administer the recruitment and selection processReal unit · NCFE
What you'll be able to do
- Understand how to advertise job vacancies
- Understand how to respond to potential applicants
- Understand how to administer the selection process
- Understand how to administer the appointment process
- Advertise job vacancies
- Respond to potential applicants
- Administer the selection process
- Administer the appointment process
Agree a budgetReal unit · NCFE
What you'll be able to do
- Understand how to develop budgets
- Agree a budget
Analyse and report dataReal unit · NCFE
What you'll be able to do
- Understand how to organise and evaluate data that has been researched
- Understand how to report data that has been researched
- Analyse and evaluate data
- Report data
Archive informationReal unit · NCFE
What you'll be able to do
- Understand procedures for archiving information
- Archive information
Co-ordinate an eventReal unit · NCFE
What you'll be able to do
- Understand the role of an event co-ordinator in managing an event to meet the objectives of the brief
- Understand the activities required when co-ordinating an event
- Co-ordinate an event
Communicate in a business environmentReal unit · NCFE
What you'll be able to do
- Understand the purpose of planning communication
- Understand how to communicate in writing
- Understand how to communicate verbally
- Understand the purpose of feedback in developing communication skills
- Plan communication
- Communicate in writing
- Communicate verbally
- Identify and agree ways of developing communication skills
Contribute to innovation in a business environmentReal unit · NCFE
What you'll be able to do
- Understand the purpose and benefits of innovation in a business environment
- Understand how to contribute to research, develop and review ideas for new approaches and solutions
- Understand how to present suggestions for new approaches and solutions
- Contribute to research and develop ideas
- Present suggestion for new approaches and solutions
- Evaluate, review and make suggestions for new approaches and solutions
Contribute to running a projectReal unit · NCFE
What you'll be able to do
- Understand how to contribute to agree to a project brief
- Understand how to contribute to a project
- Understand the purpose of contributing to the evaluation of a project
- Contribute to preparing and planning a project
- Contribute to running a project
- Contribute to evaluating the outcomes of a project
Deliver a presentationReal unit · NCFE
What you'll be able to do
- Understand the purpose of preparing for and evaluating a presentation
- Understand the techniques used in enhancing a presentation
- Prepare for delivery of a presentation
- Deliver a presentation
- Evaluate a presentation
Deliver, monitor and evaluate customer service to external customersReal unit · NCFE
What you'll be able to do
- Understand the meaning of external customers
- Know the types of products and services relevant to external customers
- Understand how to deliver customer service that meets or exceeds external customer expectations
- Understand the purpose of quality standards and timescales for customer service to external customers
- Understand how to deal with customer service problems for external customers
- Understand how to monitor and evaluate external customer service and the benefits of this
- Build positive working relationships with external customers
- Deliver external customer se
Deliver, monitor and evaluate customer service to internal customersReal unit · NCFE
What you'll be able to do
- Understand the meaning of internal customer
- Know the types of products and services relevant to internal customers
- Understand how to deliver customer service that meets or exceeds internal customer expectations
- Understand the purpose of quality standards and timescales for delivering customer service
- Understand how to deal with internal customer service problems
- Understand how to monitor and evaluate internal customer service and the benefits of this
- Build positive working relationships with internal customers
- Deliver customer services to agreed quality standards a
Design and produce documents in a business environmentReal unit · NCFE
What you'll be able to do
- Understand the purpose and value of designing and producing high quality and attractive documents
- Know the resources available to design and produce documents and how to use them
- Understand the purpose and value of following procedures when designing and producing documents
- Design and produce documents to agreed specifications
Develop a presentationReal unit · NCFE
What you'll be able to do
- Understand the purpose of preparing for and evaluating a presentation
- Develop a presentation
Handle mailReal unit · NCFE
What you'll be able to do
- Understand security procedures when handling mail or packages
- Understand the range of available internal and external mail services
- Receive, distribute and collect internal mail or packages
- Follow procedures for despatching mail or packages
- Resolve, report or refer problems that may occur in handling mail or packages
Improve own performance in a business environmentReal unit · NCFE
What you'll be able to do
- Understand how to improve own performance
- Improve own performance using feedback
- Agree own development needs using a learning plan
Maintain and issue stationery stock itemsReal unit · NCFE
What you'll be able to do
- Understand procedures for maintaining and issuing stationery stock items
- Handle, store and dispose of stationery stock items
- Understand problems that may occur with maintaining and issuing stationery stock items and how to deal with them
- Understand how to make recommendations for improving stationery stock handling
- Maintain stationery stock levels
- Issue items from stationery stock
- Deal with unwanted or damaged items of stationery stock
- Make recommendations to improve stationery stock handling
Make and receive telephone callsReal unit · NCFE
What you'll be able to do
- Understand how to make telephone calls
- Understand how to receive and transfer telephone calls
- Make telephone calls
- Receive telephone calls
Manage own performance in a business environmentReal unit · NCFE
What you'll be able to do
- Understand how to plan work and be accountable to others
- Understand how to behave in a way that supports effective working
- Plan and be responsible for own work, supported by others
- Behave in a way that supports effective working
Meet and welcome visitorsReal unit · NCFE
What you'll be able to do
- Understand procedures for meeting and welcoming visitors
- Meet and welcome visitors
Monitor information systemsReal unit · NCFE
What you'll be able to do
- Understand how to monitor an information system
- Understand how to review and further develop an information system
- Monitor an information system
Order products and servicesReal unit · NCFE
What you'll be able to do
- Understand how to identify, select and negotiate the supply of products and services
- Understand organisational requirements and policies for the ordering and supply of products and services
- Understand how to monitor, evaluate and improve procedures for the ordering and supply of products and services
- Follow organisational procedures for the ordering and supply of products and services
- Maintain relationships with suppliers of products and services and deal with problems
- Monitor, evaluate and make recommendations to improve the ordering and supply of produc
Organise and report dataReal unit · NCFE
What you'll be able to do
- Understand how to organise and report data that has been researched
- Organise data
- Report data
Plan and organise an eventReal unit · NCFE
What you'll be able to do
- Understand the role of an event organiser in planning an event
- Understand the arrangements to be made when planning and organising an event
- Understand the different types of venues and resources needed for different types of events
- Plan and organise an event
Plan and organise meetingsReal unit · NCFE
What you'll be able to do
- Understand the arrangements and actions required for planning and organising meetings
- Prepare for a meeting
- Support running a meeting
- How to follow up a meeting
Prepare text from notesReal unit · NCFE
What you'll be able to do
- Understand preparing text from notes
- Understand the purpose and benefits of following procedures when preparing text from notes
- Prepare for text from notes
- Prepare text from notes
Prepare text from notes using touch typing _40 wpm_Real unit · NCFE
What you'll be able to do
- Understand the task of preparing text from notes using touch typing
- Understand the purpose and benefits of following procedures when preparing text using touch typing
- Prepare for tasks
- Produce texts using touch typing
Prepare text from notes using touch typing _60 wpm_Real unit · NCFE
What you'll be able to do
- Understand the task of preparing text from notes using touch typing
- Understand the purpose and benefits of following procedures when preparing text using touch typing
- Prepare for tasks
- Produce texts using touch typing at a minimum speed of 60 wpm
Prepare text from recorded audio instruction _40 wpm_Real unit · NCFE
What you'll be able to do
- Understand the task of preparing text from recorded audio instruction
- Understand the purpose and value of following procedures when preparing text from recorded audio instruction
- Produce texts from audio recordings
Prepare text from recorded audio instruction _60 wpm_Real unit · NCFE
What you'll be able to do
- Understand the task of preparing text from recorded audio instruction
- Understand the purpose and value of following procedures when preparing text from recorded audio instruction
- Produce texts from audio recordings
Prepare text from shorthand _60 wpm_Real unit · NCFE
What you'll be able to do
- Understand the task of preparing text from shorthand
- Understand the purpose and value of following procedures when preparing text from shorthand
- Prepare for tasks, and use shorthand to take dictation
- Produce texts from shorthand
Prepare text from shorthand _80 wpm_Real unit · NCFE
What you'll be able to do
- Understand the task of preparing text from shorthand
- Understand the purpose and value of following procedures when preparing text from shorthand
- Prepare for tasks, and use shorthand to take dictation
- Produce texts from shorthand
Produce documents in a business environmentReal unit · NCFE
What you'll be able to do
- Understand the purpose of producing high quality and attractive documents in a business environment
- Know the resources and technology available and how to use them when producing documents in a business environment
- Understand the purpose of following procedures when producing documents in a business environment
- Prepare for tasks
- Produce documents to agreed specifications
Provide reception servicesReal unit · NCFE
What you'll be able to do
- Understand the purpose of reception services in a business environment
- Understand the procedures to be followed when providing reception services
- Understand ways of improving reception services and developing own role
- Provide a reception service
Research informationReal unit · NCFE
What you'll be able to do
- Understand procedures for researching information
- Research information for others
Respond to change in a business environmentReal unit · NCFE
What you'll be able to do
- Understand the causes and effects of change in a business environment
- Understand own role in supporting change
- Understand own role in responding to change
- Respond to change
- Support the evaluation of change
Solve business problemsReal unit · NCFE
What you'll be able to do
- Recognise business problems and their causes
- Understand techniques for solving business problems
- Review approaches and solutions to business problems
- Recognise business problems
- Plan and carry out a solution to a business problem
- Review a solution to the business problem
Store and retrieve informationReal unit · NCFE
What you'll be able to do
- Understand processes and procedures for storing and retrieving information
- Store information
- Retrieve information
Support the co-ordination of an eventReal unit · NCFE
What you'll be able to do
- Understand the role and purpose of supporting the co-ordination of an event
- Support the co-ordination of an event
Support the design and development of an information systemReal unit · NCFE
What you'll be able to do
- Understand the purpose of supporting the design and development of an information system
- Understand how to contribute to the design and development of an information system
- Contribute to the design and development of an information system
Support the management and development of an information systemReal unit · NCFE
What you'll be able to do
- Understand how to contribute to the management of an information system
- Understand how to contribute to the review and further development of an information system
- Contribute to the management of an information system
- Contribute to the evaluation of an information system
Support the organisation of an eventReal unit · NCFE
What you'll be able to do
- Understand the role and purpose of providing support with the organisation of an event
- Support the organisation of an event
Support the organisation of business travel or accommodationReal unit · NCFE
What you'll be able to do
- Understand the purpose of confirming a brief and budget for business travel or accommodation
- Know the sources of information and facilities available to make business travel or accommodation arrangements
- Support the organisation with business travel or accommodation arrangements
Support the organisation of meetingsReal unit · NCFE
What you'll be able to do
- Understand the arrangements to be made to support the planning and organising of meetings
- Prepare for a meeting
- Follow up a meeting
Take minutesReal unit · NCFE
What you'll be able to do
- Understand the task of taking minutes at meetings
- Understand the role of the chair and other formal responsibilities in meetings
- Take minutes at meetings
- Prepare for taking minutes
- Minute meetings
Use a diary systemReal unit · NCFE
What you'll be able to do
- Understand a diary system
- Understand how to use a diary system
- Use a diary system
Use electronic message systemsReal unit · NCFE
What you'll be able to do
- Understand the use of electronic message systems
- Use electronic message systems
Use occupational health and safety guidelines when using keyboardsReal unit · NCFE
What you'll be able to do
- Understand the purpose of occupational health and safety procedures when using keyboards and workstation care and maintenance
- Use occupational health and safety guidelines
Use office equipmentReal unit · NCFE
What you'll be able to do
- Know about different types of office equipment and its uses
- Understand the purpose of following instructions and health and safety procedures
- Understand how to use equipment in a way that minimises waste
- Know about the different types of problems that may occur when using equipment and how to deal with them
- Understand the purpose of meeting work standards and deadlines
- Understand the purpose of leaving equipment and the work area ready for the next user
- Use office equipment
Work in a business environmentReal unit · NCFE
What you'll be able to do
- Understand how to respect other people at work
- Understand how to maintain security and confidentiality at work and deal with concerns
- Understand the purpose and procedures for keeping waste to a minimum in a business environment
- Understand procedures for disposal of hazardous materials
- Support sustainability in an organisation
- Respect and support other people at work in an organisation
- Maintain security and confidentiality
- Support sustainability and minimise waste in an organisation
Work with other people in a business environmentReal unit · NCFE
What you'll be able to do
- Understand how your role fits with organisational values and practices
- Understand how to work as part of a team to achieve goals and objectives
- Understand how to communicate as part of a team
- Understand the contribution of individuals within a team
- Understand how to deal with problems and disagreements
- Understand the purpose of feedback when working as a team
- Work in a way that fits with organisational values and practices
- Work in a team to achieve goals and objectives
- Deal with or refer problems in a team
- Use feedback on o
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 2 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Administer parking permits, suspensions and dispensations
- Administer the electoral nominations process
- Agree a Budget
- Produce Documents in a Business Environment
Where this can lead
Recruitment Administrator
Your journey starts here, but where it goes is really up to you. We're committed to giving you the tools, training, and opportunities to build a fantastic career. We'll support you, challenge you, and celebrate your successes. If you're ready to roll up your sleeves and make a real impact, even at an entry level, then we'd love to hear from you.
See the whole journey →Showing 6 roles, drawn from 8 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
This unit provides learners with knowledge and skills to administer human resource records, focusing on creating and maintaining personnel files. Learners will understand organisational and legal requirements, including data protection, and develop accurate record-keeping and reporting practices.
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for NCFE Level 2 NVQ Diploma in Business and Administration (QCF)
52 units in this credential, in the order it lists them, awarded by NCFE.
- Administer human resource records
- Administer parking dispensations
- Administer the recruitment and selection process
- Agree a budget
- Analyse and report data
- Archive information
and 46 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.