UK

United Kingdom · Business Transformation Change · Entry Level (0-2 years)

Values & Behaviours Coordinator

Here is the whole job, in plain words. What it is, a real day, what you decide, how you're judged, how people get here and where they go next. Then the part no course gives you: twelve AI tutors who learn your work.

  • Experience bandEntry Level (0-2 years)
  • Direct reportsNo direct reports
  • Reports toValues & Behaviours Specialist
  • UK framework levelUsually someone starting out, or keeping a process running

Also advertised as Culture Assistant · Change Support Analyst · HR Transformation Administrator · People & Culture Project Assistant

Built on an analysis of 43,079 real UK job descriptions · grounded in qualifications employers recognise

Start with a free Future Fluency check, tuned to Values & Behaviours Coordinator

Ten quick questions, one per Future Fluency, asked against this role rather than a generic one. About five minutes, and no card.

Start the check, free

1What this role really is

This isn't a strategy role, let's be clear. You'll be the backbone of our Values & Behaviours team, making sure all the cogs turn smoothly. Think of yourself as the person who keeps the plates spinning for the more senior folk. You'll handle the day-to-day bits, the logistics, and the bits that just need doing to keep our culture and change programmes moving forward. It’s a fantastic spot to learn the ropes, get stuck into how a big organisation actually changes, and see what really makes people tick (or not tick, as the case may be).

2What you'd actually use

The tools this job runs on, and how well you'd need to know each one.

Employee Listening Platform (e.g., Culture Amp, Glint)Intermediate

You'll launch pre-built pulse surveys, pull standard reports, and navigate the dashboard to answer basic queries like 'what's the engagement score for the Marketing team?'

Collaboration & Whiteboarding (e.g., Miro, Mural)Intermediate

You'll participate in virtual brainstorming sessions, add sticky notes, and can set up simple pre-made templates for team discussions.

Project & Work Management (e.g., Asana, Monday.com)Intermediate

You'll update tasks, track your personal progress on project plans, and understand dependencies assigned to you, making sure your work is visible.

Data Visualisation (e.g., Power BI, Tableau)Basic

You'll interpret and filter existing dashboards to find key information, like 'what's the trend in psychological safety scores?' You can export data and visuals for presentations.

HRIS (e.g., Workday HCM, SAP SuccessFactors)Basic

You'll run pre-defined reports to pull employee demographic data (e.g., tenure, department, location) for survey analysis, always with strict adherence to data privacy.

Collaboration Suite (e.g., MS Teams, Slack, Confluence)Intermediate

You'll actively use channels for communication, share files, and can find information in the knowledge base (Confluence) to support your tasks.

3What you get to decide, and how that grows

Power in a job isn't your title. It's what you're allowed to decide. Here's how it grows as you move up.

The choiceComing inWhere you are nowThe step above
Scheduling & LogisticsExecute based on instructions; escalate conflicts or issues to manager.Independently manage schedules for specific projects; resolve minor conflicts.Oversee scheduling strategy for multiple workstreams; make judgment calls on resource allocation.
Data Extraction & ReportingPull pre-defined reports; ensure data accuracy; flag anomalies to manager.Design custom reports; perform initial analysis; propose data cuts.Define key metrics and reporting frameworks; ensure data integrity across platforms.
Communication DraftingDraft initial versions using templates; require full review and approval.Draft and refine communications for specific audiences; seek final sign-off.Develop communication strategies and key messages; approve final drafts for workstreams.
Process ImprovementIdentify minor inefficiencies and suggest simple fixes to manager.Propose and implement improvements for routine processes within own scope.Design and roll out new processes for entire workstreams or small teams.

4How you'll be judged

The scoreboard, honestly: the hard targets, how often each one is actually looked at, and the quiet human signals that never make it onto a dashboard.

Task Completion Rate
How many assigned tasks (e.g., survey setup, report generation, meeting scheduling) you finish on time.
Target · 95% or higher

If you're given 20 tasks in a week, you'll aim to complete 19-20 of them by their deadlines. Missing a workshop setup deadline would be a big deal.

Data Accuracy & Formatting
The error rate in any data you pull, enter, or format for reports and presentations.
Target · Less than 5% error rate

If you're compiling survey results, we'd expect fewer than 5 mistakes per 100 data points. A misplaced decimal in a 'heat map' could cause real confusion.

Workshop & Event Logistics
The smooth execution of all logistical elements for workshops, focus groups, or other team events.
Target · 100% on-time and complete setup

All materials (flipcharts, pens, sticky notes) are ready, the room is booked, invites are sent, and tech is tested before the session starts. No last-minute scrambles.

Proactive Learning & Initiative
Your willingness to ask questions, seek out information, and suggest improvements for routine tasks.
  • You're not just waiting to be told what to do
  • you're asking 'how does this fit in?' or 'is there a better way to do X?'. You'll show you're trying to understand the 'why' behind the 'what'. This means coming to your manager with a problem and a potential solution, even if it's a simple one.
Team Collaboration & Communication
How effectively you work with your immediate team, keep them informed, and respond to requests.
  • You'll respond to emails and messages promptly, keep your manager updated on task progress (especially if there's a delay), and offer to help others when your own plate isn't full. People will say you're easy to work with and reliable.
Adherence to Process & Guidelines
How well you follow established procedures for data handling, document creation, and project management.
  • You'll use the right templates, store files in the correct places, and follow our data privacy rules (GDPR). This shows you respect the structure and understand the importance of consistency, even in the small details. Your work won't need constant correction on basic process points.

5Would you like it

The honest version. What people enjoy, and what grinds them down.

What people enjoy
Learning & Development

You'll be keen to understand why we do things, not just how. You'll ask questions about the bigger picture, read up on change management, and actively seek feedback to improve your skills. You'll see every task as a chance to learn something new about organisational behaviour.

After helping set up a workshop on psychological safety, you'll ask your manager for some reading on the topic, or how that workshop fits into the wider culture programme.

Making a Tangible Contribution

Even though your tasks are supportive, you'll get a kick out of knowing that your accurate data entry or perfectly organised workshop directly enables the team's success. You'll enjoy seeing the immediate, practical impact of your work.

You'll feel satisfied when a survey you helped launch gets a great response rate, knowing your efforts made it easy for people to share their views.

Working in a Supportive Team

You'll thrive in an environment where you can ask for help, get clear guidance, and feel like part of a collective effort. You'll enjoy collaborating with colleagues and contributing to a shared goal, rather than working in isolation.

You'll actively participate in team meetings, offer to assist colleagues, and appreciate the regular check-ins and feedback from your manager.

What frustrates people
  • Dealing with fiddly administrative tasks that feel repetitive.
  • Having to chase people for information or approvals, especially when they're busy.
  • Seeing plans change last minute, meaning you have to re-do work you've already finished.
  • Feeling like your direct impact is on the 'how' rather than the 'what' or 'why' of a project.
  • The slow pace of change in a large organisation—things don't happen overnight.
What this role does not give you
  • Strategic decision-making authority on major transformation initiatives.
  • Direct management of a team or significant budget.
  • High-level external client interaction or direct board exposure.
  • A role where every single piece of your work leads to a visible, implemented outcome (some projects shift or get deprioritised).

6Who you work with

This role is crucial for keeping the gears turning within the Values & Behaviours team. Your accurate and timely support means our specialists and senior managers can focus on strategic initiatives, knowing the foundational work is solid. You're directly enabling the execution of cultural programmes and change initiatives, making sure our efforts to improve employee experience and organisational effectiveness actually get off the ground. Frankly, without you, things would grind to a halt pretty quickly.

Inside the business
  • Values & Behaviours Team (Specialists, Senior Specialists)
  • HR Operations Team
  • Internal Communications Team
  • Employees participating in surveys or workshops
Outside the business
  • Workshop venues or external suppliers (for logistics support)

7What you need before you start

Not a wish list. The things you would be expected to already have.

  • A genuine interest in people, culture, and how organisations work.
  • Proven ability to manage multiple tasks and deadlines, perhaps from an administrative, project support, or customer service role.
  • Strong written and verbal communication skills; you can get your point across clearly and politely.
  • Proficiency with standard office software (Microsoft Office or Google Workspace) – you can use Word/Docs, Excel/Sheets, and PowerPoint/Slides without hand-holding.
  • A proactive attitude – you're not afraid to ask questions and learn new things.

8What to practise next

Where the job is going, and what to do about it starting this week.

Advanced Employee Listening Platform Administration

As we run more complex surveys and need deeper insights, you'll need to move beyond basic report pulling. This means understanding survey design, data segmentation, and how to troubleshoot common platform issues.

Survey Logic & Branching · Data Segmentation & Filtering · Basic API Integration Concepts

  • This month: Ask your manager to walk you through the backend of our listening platform, beyond just the reporting dashboard.
  • Month 2: Take any free online courses offered by the platform vendor on advanced features or administration.
  • Month 3: Shadow a more senior team member when they're designing a new survey or troubleshooting a data issue.

Quick win: Familiarise yourself with all the settings and options in our employee listening platform. Just knowing what's possible is a great start.

9Staying current once you are in

What people here do to keep up
  • Attending internal company webinars or workshops on leadership, communication, or change management.
  • Reading books or articles on organisational culture, behavioural science, or HR trends.
  • Joining relevant professional networks or online communities (e.g., on LinkedIn) to learn from others in the field.
  • Seeking out opportunities to shadow more senior team members in meetings or workshops.

10How the AI economy is changing work like this

Before we ask anything of you, here's what we can already say about AI and work of this kind:

The new skill this role is being asked for: Basic Prompt Engineering for Admin Tasks

AI tools are getting better at drafting text, summarising information, and even helping with basic data queries. Learning how to 'talk' to these tools effectively will make your administrative tasks much faster and more accurate.

We'll only ever tell you what we can actually back up. No hype, no scare tactics.

Your PlanIllustration

Built for Values & Behaviours Coordinator

5 units that map to this job, from the qualifications that cover it.

  1. Contribute to the development of an organisational culture in a food businessFDQ Limited · covers 2 of 10 standardsLevel 3
  2. Contribute to the development of an achieving excellence culture in food operationsExcellence, Achievement & Learning Limited · covers 2 of 10 standardsLevel 3
  3. Introducing organisational culture, values and behaviourChartered Management Institute · covers 2 of 10 standardsLevel 3
  4. Understand how to contribute to the development of an improvement culture in food operationsOccupational Awards Limited · covers 1 of 10 standardsLevel 3
  5. Support the work of a team and develop yourselfCIWM · covers 1 of 10 standardsLevel 2
These are the real units behind this job, in the order they rank for it. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

The rising capability

Zavmo analysis

What's rising in its place

This is where the work is heading, and the higher pay with it. Get fluent here and the shift stops being a threat and starts being your edge.

Basic Prompt Engineering for Admin Tasks

AI tools are getting better at drafting text, summarising information, and even helping with basic data queries. Learning how to 'talk' to these tools effectively will make your administrative tasks much faster and more accurate.

  • Clear Instruction Giving
  • Context Provision
  • Output Validation

Basic Data Storytelling (with AI assistance)

We're collecting more data than ever, and simply presenting numbers isn't enough. Learning to tell a simple story with data, even if it's just a few key points, will help your reports resonate more with people. AI can help you find those initial patterns.

  • Identifying Key Trends
  • Contextualising Data
  • Visual Communication

What you’ll use

Skills this role draws on

Technical

  • Change Management Models (Basic Awareness)
  • Organisational Culture Analysis (Conceptual Understanding)
  • Workshop Support & Logistics
  • Qualitative Data Handling (Basic)

The pathway

How you actually get there, here

How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.

  1. 1

    Administrative Assistant / Office Support

    1-2 years

    Skills to master

    • Organisation, scheduling, basic communication, attention to detail, managing multiple priorities, supporting senior staff.

    You're ready to move on when

    • You're the go-to person for keeping things organised and running smoothly.
    • You can manage complex calendars and logistics without a hitch.
    • You're known for your reliability and proactive approach to administrative tasks.
  2. 2

    HR Assistant / HR Administrator

    1-2 years

    Skills to master

    • Understanding of HR processes, data handling (especially sensitive information), employee communication, basic HRIS use, supporting HR programmes.

    You're ready to move on when

    • You understand the basics of employee data and privacy (GDPR).
    • You've helped support employee programmes or communications.
    • You're comfortable interacting with employees on basic HR queries.
  3. 3

    Project Coordinator / Project Assistant (Non-Tech)

    1-2 years

    Skills to master

    • Project planning basics, task tracking, stakeholder communication (at a junior level), documentation, managing project logistics.

    You're ready to move on when

    • You've helped keep a project plan updated and tracked tasks.
    • You understand the importance of project documentation and timelines.
    • You're good at coordinating between different people to get things done.
  4. 4

    Recent Graduate (Relevant Degree)

    0 years (direct entry)

    Skills to master

    • Applying academic knowledge to practical situations, structured thinking, research skills, eagerness to learn and adapt to a corporate environment.

    You're ready to move on when

    • You've completed a degree in HR, Psychology, Business, or a related field.
    • You've undertaken relevant internships or volunteer work.
    • You can demonstrate strong academic performance and a clear interest in the field.

11Where this role leads

The long view:This Coordinator role is your first step on a really interesting career journey. We're looking for someone who's eager to learn, happy to roll up their sleeves, and genuinely wants to make a difference to how people experience work. If that sounds like you, we'd love to chat.

Pay & demand

Pay and demand for this role will appear here, each figure traced to a named authoritative source (e.g. the ONS Annual Survey of Hours and Earnings, under the Open Government Licence). We don’t show numbers we can’t attribute.

The ten Future Fluencies

Zavmo analysis

The credential is what you can do today. These are what keep you valuable.

A qualification proves you can do the job as it's defined today. These ten are what decide whether you're still the obvious person for it in five years. They're the capabilities employers are now writing into senior roles faster than people are learning them. Zavmo weaves them through whatever you study, so you come out with both: the credential and the fluency.

The highlighted ones are the Fluencies your role leans on hardest, from how Values & Behaviours Coordinator is actually changing. In about two minutes, the free confidence check asks where you stand on each of the ten. That's the whole check, and it's what makes the plan yours rather than generic.

Where it leads

Roles this leads to

12The team that's yours

No two people are taught the same way. This is one-to-one, not one-to-many.

Zavmo is a hyper-personalised AI learning platform. Twelve virtual tutors, each with a different way of teaching, and one orchestration agent that picks the right one for the moment. So every single lesson is shaped around you, your role, and the way you learn. Not a course everyone sits through. A conversation built for you, and no one else.

…and nine more, matched to you after your first chat. Meet all twelve

Start free and meet yours

13What it feels like

A conversation, not a course

Because your tutor knows your role, your projects and your last session, learning sounds like this. And it's different for every single person:

Contribute to the development of an organisational culture in a food businessLevel 3

Applied to your work in Values & Behaviours Coordinator

The objective of this unit is to enable learners to contribute to the development of an organisational culture within a food business. Learners will be able to identify areas for cultural improvement, implement agreed changes, and evaluate the progress and effectiveness of these improvements.

How the thinking builds
  1. Remember
  2. Understand
  3. Apply
  4. Analyse
  5. Evaluate
  6. Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

One to one, not one to many

No two people run this the same way

A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.

  1. Your actual work Every lesson is taught against a live piece of your own work, not a worked example from a textbook.
  2. What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
  3. The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
  4. How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
  5. Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.

See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.

DemonstrateIllustration

Evidenced on your work in Values & Behaviours Coordinator

You do not finish by watching something. You finish by showing it on the work you already do, against the measures this job is judged on.

  • Task Completion RateHow many assigned tasks (e.g., survey setup, report generation, meeting scheduling) you finish on time.If you're given 20 tasks in a week, you'll aim to complete 19-20 of them by their deadlines. Missing a workshop setup deadline would be a big deal.95% or higher
  • Data Accuracy & FormattingThe error rate in any data you pull, enter, or format for reports and presentations.If you're compiling survey results, we'd expect fewer than 5 mistakes per 100 data points. A misplaced decimal in a 'heat map' could cause real confusion.Less than 5% error rate
  • Workshop & Event LogisticsThe smooth execution of all logistical elements for workshops, focus groups, or other team events.All materials (flipcharts, pens, sticky notes) are ready, the room is booked, invites are sent, and tech is tested before the session starts. No last-minute scrambles.100% on-time and complete setup
These are this job's own measures, with its own targets. Nothing is marked evidenced, because nobody has started this yet. Yours would fill in from the work you bring.

Your passport

This isn't a certificate you file away. It's a passport to the life you're designing.

Every credit you earn and every fluency you build adds up: evidence where it counts, carried with you. Zavmo keeps the map: where you are, where you're heading, and the next step, at your pace, around your life. From Values & Behaviours Coordinator to Values & Behaviours Specialist (Level 2), and whatever you decide comes after.

Level 2 · in progressAI Fluency→ Values & Behaviours Specialist (Level 2)→ your design
Where this takes you

This Coordinator role is your first step on a really interesting career journey. We're looking for someone who's eager to learn, happy to roll up their sleeves, and genuinely wants to make a difference to how people experience work. If that sounds like you, we'd love to chat.

See Your Progress GrowIllustration
Values & Behaviours Coordinator
  • Change Management Models (Basic Awareness)
  • Organisational Culture Analysis (Conceptual Understanding)
  • Workshop Support & Logistics
  • Qualitative Data Handling (Basic)
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

14The detail, folded away

Everything else the record holds

The career branches in full, how AI is already showing up in the day-to-day, and the questions people ask about this job. Here when you want them, out of the way while you decide.

Where it leads next, rung by rung

Where it leads

The career path, and where it branches

Values & Behaviours Coordinator is a start, not a ceiling. Each step below asks for new skills and hands back more autonomy.

  1. Values & Behaviours Specialist (Level 2)

    2-3 years in the Coordinator role

    This is your natural next step, moving from supporting tasks to owning specific deliverables and even running smaller projects independently.

    • Designing simple surveys and feedback mechanisms.
    • Drafting more complex internal communications with less supervision.
    • Connecting different data sources to build a more complete picture.
    • Beginning to understand and apply behavioural science principles in practical ways.
Working with AI on the job

Working with AI

Where AI is starting to help

Let's be real, even at this level, there are repetitive tasks that eat into your day. Imagine if you could get a head start on those, freeing you up to learn more, ask better questions, and actually get involved in the more interesting bits of our work. That's where AI comes in. We're not talking about robots taking over, but smart tools that act like a super-efficient assistant, helping you get through the routine stuff faster and more accurately.

In our Values & Behaviours team, AI isn't just a buzzword; it's a practical tool that helps us understand our people better and communicate more effectively. For a Coordinator, this means less time wrestling with data or drafting basic emails, and more time actually contributing to meaningful change. We're building an 'AI Hub' to help everyone get comfortable with these tools, and you'll be right there learning how to use them.

Draft First Pass Comms

Need to draft a quick email about an upcoming workshop or a summary of a meeting? Use AI to generate a solid first draft in minutes. Just give it the key points, and it'll handle the tone and structure, saving you heaps of time on those initial versions.

Summarise Feedback Notes

After a focus group, you'll have pages of notes. AI can quickly scan these, pull out the main themes, and even highlight key quotes. This turns hours of manual review into a quick summary, helping the team get to insights faster.

Smart Scheduling Assistant

Juggling multiple calendars for a meeting can be a nightmare. AI-powered scheduling tools can find the best time for everyone, send invites, and even follow up, taking a huge administrative burden off your plate so you can focus on other tasks.

Quick Research & Information Retrieval

Need to quickly find a company policy, an old project document, or some background info on a change management concept? AI can sift through our internal knowledge bases and external sources much faster than you can, giving you the answers you need in seconds.

Common questions

Common questions

How do you become a Values & Behaviours Coordinator?

Common routes in include Administrative Assistant / Office Support (1-2 years), HR Assistant / HR Administrator (1-2 years), Project Coordinator / Project Assistant (Non-Tech) (1-2 years) and Recent Graduate (Relevant Degree) (0 years (direct entry)). Times vary with prior experience.

Where can a Values & Behaviours Coordinator progress to?

This role can lead on to Values & Behaviours Specialist (Level 2) (2-3 years in the Coordinator role), depending on the skills you build.

What level is a Values & Behaviours Coordinator in the UK?

This role aligns to RQF Level 2 on the UK framework, a guide to the depth of qualification it maps to, not a hard entry bar.

What new skills matter most for a Values & Behaviours Coordinator?

Increasingly, Basic Prompt Engineering for Admin Tasks and Basic Data Storytelling (with AI assistance). These are the areas where the higher-paid, future-proof work is heading.

The honest bit

You’ve started things before

Most of them were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.

There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.

And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.

What it costs

Less than one coaching session. Every month.

A single career-coaching hour costs more than a month of this, and it ends when the hour does. Zavmo doesn't. It's £70 a month, about £2.30 a day, for a companion that knows a Values & Behaviours Coordinator, works on the job you actually do, and keeps going at your pace rather than a timetable's.

  • Searching and planning stay free. You only pay when you start learning.
  • Your credits are yours. Regulated, and they don't vanish when a subscription ends.
  • Cancel any time and billing stops. No notice period, no minimum term.

Your path, personalised

You have the map. Walking it is the part we do together.

This route runs to 10 national skill standards. That is a real journey.

Zavmo shapes a learning experience as unique as you are. It fits how you learn, your pace and the work you already do. Every step stays benchmarked to recognised national standards. That’s the plan for becoming a Values & Behaviours Coordinator: personal to you, and it still counts. The first steps are free.

Independent research finds well-designed intelligent tutoring performs nearly as well as one-to-one human tutoring: VanLehn (2011), Educational Psychologist.

A private tutor in the UK averages £35–40 an hour . Zavmo is £70/month.

A real plan on learn.zavmo.ai: Ofqual-regulated units, credits, and a three-month run at your own pace.
Start free No commitment. See your first steps free.

15Where to go from here

Other roles at Level 2

Same depth of qualification, different job. Useful if the work appeals but this particular role does not.

Other roles in Business Transformation Change

Stay in the field you know and move sideways rather than up.

If you leave this industry

The skills you'll gain here—understanding human behaviour, managing change, effective communication, and data interpretation—are highly transferable. You could move into broader HR roles, internal communications, project management, or even organisational development roles in other sectors. The principles of culture and change are universal.

Not sure this is the right direction?

Work out what you actually want from work first, then come back and see which roles fit it. Takes about ten minutes.

This role profile is © 2026Growth Engineering Technologies Ltd. Built from UK occupational standards and regulated qualification data, and written for Zavmo.

You're not behind. You're right on time. The shift is only just beginning. Your role won't look the same in two years. Be the one who leads the change, not the one it happens to. Build my plan, free Here's the first ten minutes: a 2-minute confidence check → your personalised roadmap → meet the tutors matched to you. No card, cancel any time. No card. Build your plan, see your roadmap and meet the twelve tutors matched to you. All free. When you're ready to start learning, it's £70 a month, billed monthly. Cancel any time and billing stops.