The Chartered Institute of Logistics and Transport in the UK · RQF Level 2
CILT(UK) Level 2 Certificate in Logistics and Transport (VRQ)
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 2
- Guided learning60 hours
- Units in this qualification8
Awarded by The Chartered Institute of Logistics and Transport in the UK · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
These are the units The Chartered Institute of Logistics and Transport in the UK registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Introduction to Customer Services and MarketingReal unit · The Chartered Institute of Logistics and Transport in the UK
What you'll be able to do
- Understand the characteristics of different types of customers and their requirements
- Know the features of different types of demand
- Understand the different expectations of customers and their stakeholders
- Understand the relationship between organisations and their stakeholders
- Understand the need for organisations to build and maintain relationships with customers
- Understand the need for responsible trading practices
- Know the elements to be included in a typical service level agreement
- Understand the need to give effective customer service
- Know the components of an effective customer service process
- Understand how organisational structures influence individual roles and responsibilities for customer service
- Understand the importance of effective internal and external communications
- Know the advantages and disadvantages of different methods of internal and external communications
- Understand the importance of improving customer service
- Know how the market boundaries are defined
- Understand the process of market segmentation
- Understand the responses to change in service from different customer groups
- Know the main categories of information for assessing customer service expectations
- Understand the purpose of marketing activities
- Know how target markets are defined
- Know the basic activities required to address the expectations of target markets
- Know the types of data used in marketing
- Know how marketing data is researched
- Understand the main external influences on markets
- Produce a simple marketing plan
- Use the ‘SWOT’ analysis
Introduction to Freight Transport ServicesReal unit · The Chartered Institute of Logistics and Transport in the UK
What you'll be able to do
- Appreciate the role of freight transport in society
- Understand the supply and demand features relating to freight transport
- Identify the principle control and monitoring mechanisms operating within the freight transport industry
- Describe how planning enables effective movements of freight transport
- Understand some of the key considerations when moving freight internationally
- Describe the characteristics of the different modes of transport
- Know the principle components of freight transport systems
- Ex
Introduction to LogisticsReal unit · The Chartered Institute of Logistics and Transport in the UK
What you'll be able to do
- Understand the purpose and scope of logistics.
- Know the features of a supply chain
- Know the features of different types of supply chain
- Know what logistics activities are used by organisations
- Understand the contribution of logistics to organisational objectives
- Identify the logistical decision factors
- Understand the principle of the total cost approach
- Know the elements of a total cost model
- Understand how trade-offs are used to produce optimal logistics solutions
- Know the operational characteristics of organisations in the
Introduction to Passenger Transport ServicesReal unit · The Chartered Institute of Logistics and Transport in the UK
What you'll be able to do
- 1.1. Know the principles of passenger movement
- Understand how the principles apply to different types of service
- Understand the role of passenger transport in society
- Know the components of a passenger transport system
- Know the different passenger market segments
- Understand the characteristics of the different types of passenger transport
- Know the causes for the demand for international passenger movement
- Understand the supply and demand of passenger transport
- Understand the characteristics of different modes of passenger transport
- Kno
Introduction to Planning and Operating Passenger TransportReal unit · The Chartered Institute of Logistics and Transport in the UK
What you'll be able to do
- Understand how the demand for passenger transport arises
- Understand the main types and sources of demand for passenger transport
- Know the main service solutions for meeting demand
- Know the information requirements for identifying solutions
- Understand how opportunities and threats generate service changes
- Know the characteristics of scheduled and non-scheduled services
- Understand the requirements of regular and occasional services
- Know the distribution routes and requirements for different types of loads
- Know the main constraints on route pla
Introduction to Planning and Operation of Freight TransportReal unit · The Chartered Institute of Logistics and Transport in the UK
What you'll be able to do
- Understand why the demand for freight transport occurs
- Understand types and sources of demand for freight transport
- Know the main service solution for meeting demand
- Know the information requirements for identifying solutions
- Understand how opportunities and threats generate service changes
- Know the characteristics of regular and occasional services
- Understand the requirements of regular and occasional services
- Know the distribution routes and requirements for different types of loads
- Know the main constraints on route planning
- Know the
Introduction to PurchasingReal unit · The Chartered Institute of Logistics and Transport in the UK
What you'll be able to do
- Understand the features of the procurement and purchasing functions
- Know the stages of the purchasing process
- Understand the requirements for effective internal relationships
- Understand the requirements for effective external relationships
- Know the features of the lifecycle/total acquisition cost model
- Know the main types of information on market trends and conditions
- Analyse supply market information
- Know the advantages and disadvantages of alternative sourcing strategies
- Know the legislation which applies to supply contracts 10.
Introduction to Warehousing and InventoryReal unit · The Chartered Institute of Logistics and Transport in the UK
What you'll be able to do
- Know the purpose and characteristics of inventory
- Know the elements of an inventory process
- Know the costs associated with inventory
- Know the purpose and methods of stock identification
- Know the main categories of stock
- Understand the role and functions of stock control
- Know the factors which determine stockholding
- Understand the purpose and functions of reverse logistics
- Understand the role and function of inventory measurement
- Understand methods used to assess and satisfy demand and service levels
- Understand the role and functi
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 2 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
Where this can lead
Purchasing Coordinator
This role is a fantastic starting point for a rewarding career in global operations. We're looking for someone keen to learn, meticulous, and ready to contribute to a vital part of our business. If that sounds like you, we'd love to hear from you.
See the whole journey →Showing 6 roles, drawn from 11 job records mapped to this qualification.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
Learners will gain foundational knowledge of customer service and marketing, including customer types and requirements, demand features, stakeholder expectations, and the relationship between organisations and their stakeholders.
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for CILT(UK) Level 2 Certificate in Logistics and Transport (VRQ)
8 units in this credential, in the order it lists them, awarded by The Chartered Institute of Logistics and Transport in the UK.
- Introduction to Customer Services and Marketing
- Introduction to Freight Transport Services
- Introduction to Logistics
- Introduction to Passenger Transport Services
- Introduction to Planning and Operating Passenger Transport
- Introduction to Planning and Operation of Freight Transport
and 2 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.