Cambridge OCR · RQF Level 2
OCR Level 2 Apprenticeship Diploma in Business Administration (QCF) (pilot)
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 2
- Total credits68
- Guided learning79 hours
- Units in this qualification27
Awarded by Cambridge OCR · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
These are the units Cambridge OCR registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Apply Personal skillsReal unit · Cambridge OCR
What you'll be able to do
- Apply health and safety responsibilities and regulations.
- Carry out personal responsibilities
- Work effectively within the business environment
- Work with others
- Demonstrate effective customer relations
Apply work skillsReal unit · Cambridge OCR
What you'll be able to do
- Carry out responsibilities at work
- Work effectively in a business and administration environment
- Undertake common work roles
- Use information technology
- Undertake specialised roles
Carry out your responsibilities at workReal unit · Cambridge OCR
What you'll be able to do
- Communicate spoken and written information
- Plan and be accountable for work
- Improve own performance using feedback
- Improve own performance using a learning plan
- Behave in a way that supports effective working
- Understand the importance of effective communication
- Focus actively on what others are communicating
- Know why it is important to question things that are not clear
- Structure and present information clearly and accurately
- Understand the importance of adapting communication to meet the needs of other peo
Creating and Using a DatabaseReal unit · Cambridge OCR
What you'll be able to do
- Understand how to create a database file, set up fields and enter a range of information
- Understand how to import datafile, update and interrogate database using complex search criteria
- Understand how to plan and produce database reports in a variety of report formats
- Understand how to print database reports
Deal with visitorsReal unit · Cambridge OCR
What you'll be able to do
- Deal with visitors in a reception area
- Understand the importance to organisations of having a friendly and efficient reception service when dealing with visitors
- Know the role of the receptionist when dealing with visitors
- Understand the importance of presenting a positive personal image and a positive image of the organisation
- Know the different types of visitors an organisation may receive
- Understand the different requirements that visitors to an organisation may have and how to meet them
- Understand the importance of security procedures when dealing with visitors, and the re
Design an e-PresentationReal unit · Cambridge OCR
What you'll be able to do
- Understand how to set up and use a master slide and title master
- Understand how to control a presentation
- Understand how to save, print and produce support materials for a presentation
- Understand how to create a presentation – inserting and manipulating data
Electronic CommunicationReal unit · Cambridge OCR
What you'll be able to do
- Understand how to use advanced software facilities to co-ordinate email communications
- Understand how to create and use an e-address book
- Understand how to manage mailbox
Identifying administrative functionsReal unit · Cambridge OCR
What you'll be able to do
- Understand the role of administration within organisations
- Understand the key features of working in a team
- Understand the appropriate forms of communication inside and outside the organisation
- Understand the scope and importance of confidentiality
- Understand the ways in which information is managed and processed in organisations
- Understand key considerations for organisations in ensuring effective health and safety
- Understand the function of relevant employment legislation
Integrated e-Document ProductionReal unit · Cambridge OCR
What you'll be able to do
- Understand how to access, open, save, protect and print files
- Understand how to create and print mail merge documents and use mail merge features
- Understand how to integrate files to create an integrated business document
- Understand how to format tabular data
- Understand how to enter data accurately and amend existing data
- Understand how to format page layout and manipulate text according to a house style
Maintain customer relationsReal unit · Cambridge OCR
What you'll be able to do
- Identify customer needs and expectations
- Deliver services
- Understand what is meant by ‘customer’ and know who customers are likely to be in a business and administration environment
- Understand the importance of effective and efficient customer service in an organisation
- Understand the importance of building positive working relationships with customers, and know how to do so
- Identify and confirm customer needs
- Know and understand the types of quality standards that are appropriate to a business and administration environment
- Agree timescale
Manage diary systemsReal unit · Cambridge OCR
What you'll be able to do
- Use and manage a diary system
- Know why it is important to use diary systems to plan and co-ordinate activities and resources
- Know about the different types of diary systems, their advantages and disadvantages, and the different situations for which they are appropriate
- Understand the principles of how to use different types of diary systems
- Understand the importance of obtaining relevant information about requested diary entries and changes
- Know the types of information needed for diary entries and changes
- Understand the importance of prioritising requests
- Priori
Manipulating Spreadsheets and GraphsReal unit · Cambridge OCR
What you'll be able to do
- Understand how to identify, input and amend data in spreadsheet software accurately
- Understand how to use formulae and functions in spreadsheets
- Understand how to create exploded pie, bar/line graphs, and xy scatter graphs from given data
- Understand how to use formatting and alignment techniques in spreadsheet(s) and graphs/charts
- Understand how to save and print spreadsheet(s) and graphs/charts
Operate office equipmentReal unit · Cambridge OCR
What you'll be able to do
- Operate office equipment
- Deal with equipment and resource problems
- Produce work to the required standard within agreed timescales
- Leave equipment, resources and work area ready for next user.
- Know about the different types of office equipment, their features and what they can be used for
- Choose equipment and resources that are appropriate for a range of administrative tasks
- Understand the importance of following manufacturers’ instructions when operating equipment
- Understand the importance of keeping waste to a minimum, and know ho
Organise and support meetingsReal unit · Cambridge OCR
What you'll be able to do
- Prepare for a meeting
- Support a meeting
- Complete actions required after a meeting
- Understand the role of the person organising and supporting the meeting
- Know the requirements for planning and supporting meetings effectively and efficiently
- Understand that there are different types of meetings and know their main features
- Understand why it is important to confirm the meeting brief
- Know the types of information that attendees will need
- Know the types and purposes of resources that will be needed for different types of meetings
- Know and understand the ty
Organise business travel and accommodationReal unit · Cambridge OCR
What you'll be able to do
- Organise business travel and accommodation
- Understand the importance of, and know how to organise business travel and accommodation effectively and efficiently
- Know the main types of business travel and accommodation arrangements used in a business and administration environment and the procedures to follow for making them
- Understand the importance of confirming a brief and budget for travel and accommodation
- Know the common sources of information, and facilities that are available to make business travel and accommodation arrangements
- Keep records of business trave
Performing the role of AdministratorReal unit · Cambridge OCR
What you'll be able to do
- Understand the underlying principles of effective working practice
- Understand effective time management techniques
- Understand how individuals identify and participate in self-development
Prepare text from notesReal unit · Cambridge OCR
What you'll be able to do
- Prepare text from notes
- Understand the importance of meeting quality standards and deadlines
- Know the different types of technology available for inputting, formatting and editing text and their main features
- Know the different types of documents that may be need to be produced from notes and the formats to follow
- Understand the difference between producing text from own notes and producing text from the notes of others
- Understand the importance of agreeing the purpose, format and deadline for the text
- Understand the importance of accuracy when preparing text
- Ch
Prepare text from recorded audio instructionsReal unit · Cambridge OCR
What you'll be able to do
- Prepare text from recorded audio instructions
- Know the different types of technology available for playing back recordings, inputting, formatting and editing text and their main features
- Know the different types of documents that may need to be produced from audio recordings, and the formats to follow
- Understand the importance of agreeing the purpose, format and deadline for the text
- Understand the importance of accuracy when preparing text
- Check text for accuracy and correctness, including spelling and grammar, and understand the importance of checking text, Unders
Prepare text from shorthandReal unit · Cambridge OCR
What you'll be able to do
- Prepare text from shorthand
- Understand the importance of meeting quality standards and deadlines
- Know the different types of technology available for inputting, formatting and editing text and their main features
- Know the different types of documents that may need to be produced from shorthand, and the formats to follow
- Understand the importance of having an effective working relationship with the person giving the dictation
- Understand the importance of agreeing the purpose, format and deadline for the text
- Understand the importance of accuracy when preparing text
- Know how to
Produce documentsReal unit · Cambridge OCR
What you'll be able to do
- Produce documents
- Understand the importance of producing high quality and attractive documents
- Know different types of documents may need to be produced in a business and administration environment, and the different types of document style
- Know different formats in which the text may be presented, and understand the purpose of each
- Understand the importance of agreeing the purpose, content, style, quality standards and deadlines for documents
- Know the different types of technology available for inputting, formatting and editing text and their main features
- Know the types of r
Research and report informationReal unit · Cambridge OCR
What you'll be able to do
- Research information
- Report information
- Research information efficiently and accurately
- Know the types of information they are likely to be required to obtain
- Understand the importance of agreeing aims, objectives and deadlines for researching and reporting information
- Know relevant information sources and search methods
- Understand the importance of maintaining a record of sources used and methods for doing so
- Organise researched information and understand how different ways of presentation will help analysis
- Know and understand the different formats that may be
Store, retrieve and archive informationReal unit · Cambridge OCR
What you'll be able to do
- Process information
- Retrieve information
- Archive information
- Understand the importance of storing, retrieving and archiving information effectively and efficiently
- Know about, and understand the main features of different information systems used in a business and administration environment
- Know and understand the legal and organisational requirements covering the security and confidentiality of information
- Understand the importance of confirming information to be collected, stored, retrieved and archived
- Know the methods that can be used to collect req
Supporting the business environmentReal unit · Cambridge OCR
What you'll be able to do
- Describe the organisation
- Describe legislation within the business environment
- Meet organisational requirements
- Plan and prioritise own work
- Continuously improve self and the organisation
- Communicate information
Use a telephone systemReal unit · Cambridge OCR
What you'll be able to do
- Make telephone calls
- Follow organisational procedures when making and receiving calls
- Identify callers and their needs
- Understand the importance of giving accurate and up-to-date information to callers
- Understand the importance of confidentiality and security when making and receiving telephone calls
- Know and understand the types of information that could affect confidentiality and security and know how to handle these
- Know and understand how to identify the appropriate person to whom call should be transferred
- Know and understand the information to b
Work effectively with other peopleReal unit · Cambridge OCR
What you'll be able to do
- Work effectively with other people
- Understand the importance of agreeing quality measures with work colleagues
- Recognise the types of problems and disagreements that occur when working with others and know how to resolve them
- Understand the importance of giving and receiving constructive feedback
- Make use of feedback to improve own work, the work of others and the team as a whole
- Understand the importance of working effectively with other people
- Recognise, and understand the benefits of, situations in which working with others can achieve positive outcomes
- Know a
Work within your business environmentReal unit · Cambridge OCR
What you'll be able to do
- Complete own work in a way that is consistent with an organisation’s purpose and values
- Access information about, and understand, own employment responsibilities and rights
- Carry out own responsibilities to the employer in a way that is consistent with own contract of employment
- Use sustainable work practices in a business and administration work environment
- Support diversity in a business and administration work environment
- Maintain security and confidentiality
- Know and understand the sector in which own organisation oper
Working effectively within the working environmentReal unit · Cambridge OCR
What you'll be able to do
- Describe the organisation
- Describe legislation within the business environment
- Meet organisational requirements
- Plan and prioritise own work
- Continuously improve self and the organisation
- Communicate information
- Identify basic information technology applications and equipment
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 2 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
Where this can lead
Apprenticeship Administrator
This role is a fantastic launchpad. We're not just offering a job; we're offering a pathway to a rewarding career where you can genuinely make a difference to people's lives and contribute to building the future workforce. Your journey starts here, and we're excited to see where you take it.
See the whole journey →Showing 6 roles, drawn from 13 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for OCR Level 2 Apprenticeship Diploma in Business Administration (QCF) (pilot)
27 units in this credential, in the order it lists them, awarded by Cambridge OCR.
- Apply Personal skills
- Apply work skills
- Carry out your responsibilities at work
- Creating and Using a Database
- Deal with visitors
- Design an e-Presentation
and 21 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.