The pathway
How you actually get there, here
How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.
- 1
IT Support Technician / Helpdesk Analyst
1-3 yearsSkills to master
- Customer service, incident management, basic troubleshooting (hardware/software), operating system fundamentals, network basics. You'll have learned how to diagnose problems and talk to users.
You're ready to move on when
- You're the 'go-to' person for tricky IT issues on the helpdesk.
- You've started automating some of your own repetitive tasks with scripts.
- You're constantly curious about the 'backend' systems and how they work.
- You've already dabbled in cloud platforms in your spare time.
- 2
Junior System Administrator
1-2 yearsSkills to master
- Server management (Linux/Windows), scripting (Bash/PowerShell), network configuration, backup and recovery, basic security practices. You'll have a good handle on managing actual infrastructure.
You're ready to move on when
- You're comfortable with command-line interfaces and basic scripting.
- You've managed virtual machines or physical servers.
- You understand concepts like DNS, DHCP, and firewalls.
- You're looking for more exposure to scalable, distributed systems.
- 3
Apprenticeship in IT Infrastructure / DevOps
2-4 yearsSkills to master
- On-the-job training in various IT domains, exposure to real-world projects, structured learning, and mentorship. You'll have a broad, practical foundation.
You're ready to move on when
- You've successfully completed a relevant apprenticeship programme.
- You've gained hands-on experience with cloud or virtualisation technologies.
- You have a portfolio of projects or contributions from your apprenticeship.
- You're eager to specialise in cloud operations.