City & Guilds Level 3 Diploma in ICT Professional Competence

What you'll be able to do

• Know .NET framework concepts, including the Common Language Runtime (CLR) and the .NET class library.
• Know key components in the .Net framework, such as assemblies, namespaces, and types.
• Know the requirements of .Net code compilation, including the role of the compiler and the intermediate language (IL).
• Know Input/Output (I/O) classes in the .NET framework for reading and writing data to files and streams.
• Secure a .NET application, including authentication, authorisation, and encryption techniques.
• Know key aspect of .NET languages, such as C# and VB.NET, including syntax, data types, and control structures.
• Know what is involved in memory management in .NET, including garbage collection and resource disposal.
• Create .NET applications using appropriate tools and techniques.

What you'll be able to do

• Deploy server images, including selecting appropriate deployment methods and configuring deployment settings
• Manage Domain Name Systems (DNS), including configuring DNS zones, records, and resolvers
• Maintain domain controllers, including performing routine maintenance tasks, troubleshooting issues, and managing replication
• Implement a group policy infrastructure, including creating and configuring Group Policy Objects (GPOs)
• Manage remote access, including configuring VPNs and other remote access technologies
• Manage the network server, including configuring network services and managing network resources
• Optimise file services, including configuring file sharing permissions and optimising file server performance
• Manage group policy, including troubleshooting group policy issues and managing group policy settings

What you'll be able to do

• Install SQL Server, following the correct procedures and configurations.
• Use databases, including creating, modifying, and querying databases.
• Restore SQL Server databases, ensuring data integrity and availability.
• Authorise users, granting appropriate access permissions to different users.
• Audit SQL Server Environments, monitoring and analysing database activity for security and compliance purposes.
• Automate SQL Server Management, using scripting and scheduling tools to streamline administrative tasks.
• Configure security for SQL Server Agent, protecting the agent from unauthorised access and misuse.
• Perform ongoing database maintenance, including tasks such as backups, index maintenance, and performance tuning.
• Use tracing options, capturing and analysing database events to diagnose performance issues and identify potential problems.
• Manage multiple servers, administering and monitoring multiple SQL Server instances from a central location.
• Troubleshoot SQL Server administrative issues, identifying and resolving common problems related to database administration.

What you'll be able to do

• Host a functional e-commerce site, ensuring its availability, security, and performance.
• Support supplier transactions, managing orders, payments, and inventory.
• Understand legal and ethical marketing principles, ensuring compliance with relevant regulations and promoting responsible practices.
• Manage the elements of a web site, including content, design, and functionality.
• Evaluate a web site based on usability, accessibility, and performance metrics.
• Enhance a web site structure to improve navigation, search engine optimisation, and user experience.
• Manage client/server side technologies to ensure seamless interaction and data exchange.

What you'll be able to do

• Host a functional e-commerce site, ensuring its availability, security, and performance.
• Support supplier transactions, managing orders, payments, and inventory.
• Understand legal and ethical marketing principles, ensuring compliance with relevant regulations and promoting responsible practices.

What you'll be able to do

• Understand different IT roles within an organisation and their responsibilities
• Understand web technology requirements, including hardware, software, and network infrastructure
• Manage client-side requirements for web applications
• Manage web-based communication methods, such as email and instant messaging

What you'll be able to do

• Understand JavaScript Principles
• Understand functional programming using JavaScript
• Understand object oriented programming using JavaScript
• Understand how web sites interact with JavaScript

What you'll be able to do

• Implement network communication principles, including understanding network protocols and topologies
• Support networking resources, including configuring and troubleshooting network devices and services

What you'll be able to do

• Understand PERL principles, including syntax, data types, and control structures.
• Manipulate data using Perl, including data extraction, transformation, and loading.
• Manage external data using Perl, including reading from and writing to files and databases.

What you'll be able to do

• Understand the fundamental principles of network security
• Understand the concepts and applications of encryption techniques
• Implement network security measures and protocols
• Protect a networked environment from threats and vulnerabilities
• Understand the different types and functionalities of Firewall Solutions
• Implement a firewall solution to secure a network

What you'll be able to do

• Create a web page using appropriate technologies and coding practices.
• Understand web site enhancements, including the use of multimedia, interactive elements, and accessibility features.
• Manage the e-commerce requirements of a website, including product listings, shopping carts, and payment gateways.

What you'll be able to do

• Manage the elements of a website, including content, design, and functionality
• Evaluate a website, assessing its usability, accessibility, and effectiveness
• Enhance a website structure, improving its organisation and navigation
• Manage client/server side technologies, including scripting languages and database interactions

What you'll be able to do

• Understand the fundamental principles of Internet business
• Understand the core concepts of site development
• Understand the basic principles of network technology

What you'll be able to do

• Understand Relational Database Fundamentals, including key concepts and terminology
• Understand Relational Database Design principles and best practices
• Normalise a database to reduce redundancy and improve data integrity
• Implement the Structured Query Language (SQL) to create, modify, and query data
• Implement Relational Algebra operations to manipulate and retrieve data
• Manage database transactions to ensure data consistency and reliability
• Manage database security to protect sensitive information and prevent unauthorised access

What you'll be able to do

• Manage Convergent Networks, including configuration, maintenance, and troubleshooting.
• Manage Voice Technologies, including VoIP systems and related infrastructure.
• Support Convergence Technologies, ensuring seamless integration and functionality across different platforms.

What you'll be able to do

• Understand the fundamental principles of routing services and protocols
• Understand routing concepts such as distance vector and link-state routing
• Implement an EIGRP-based routing solution in a network environment
• Configure and verify EIGRP routing protocols
• Implement an OSPF-based routing solution in a network environment
• Configure and verify OSPF routing protocols
• Understand the manipulation of routing updates using route maps and filters
• Understand how to control routing updates to optimise network performance
• Understand path control mechanisms such as policy-based routing
• Understand how to influence traffic flow using path control techniques
• Implement a BGP solution for ISP connectivity
• Configure and manage BGP routing protocols for external connectivity
• Implement routing facilities for branch offices and mobile workers using VPNs
• Configure and manage VPN connections for remote access
• Implement IPv6 in an enterprise network
• Configure and manage IPv6 routing protocols

What you'll be able to do

• Understand how to analyse an Enterprise Campus Architecture
• Implement VLANs in Campus Networks
• Implement Spanning Tree protocols
• Implement inter-VLAN Routing techniques
• Understand High Availability and Redundancy mechanisms in a Campus Network
• Understand Campus Infrastructure Security measures
• Understand the preparation of the Campus Infrastructure for Advanced Services

What you'll be able to do

• Plan maintenance for complex networks
• Understand troubleshooting processes for complex enterprise networks
• Implement maintenance and troubleshooting tools and applications
• Maintain and troubleshoot campus switched solutions
• Maintain and troubleshoot routing solutions
• Maintain and troubleshoot addressing services
• Maintain and troubleshoot network performance issues on converged networks
• Maintain and troubleshoot network security implementations
• Maintain and troubleshoot integrated, complex enterprise networks

What you'll be able to do

• Implement a Wide Area Network (WAN) according to specified requirements.
• Test a Wide Area Network (WAN) implementation to ensure functionality.
• Troubleshoot a Wide Area Network (WAN) implementation to identify and resolve issues.
• Plan security measures for a Wide Area Network (WAN) to protect against threats.
• Evaluate the performance and security of a Wide Area Network (WAN).
• Implement security technologies to protect a Wide Area Network (WAN).
• Implement network address management technologies to efficiently manage IP addresses within a Wide Area Network (WAN).

What you'll be able to do

• Configure a switched and trunked VLAN infrastructure according to specified requirements.
• Test and troubleshoot a VLAN infrastructure to identify and resolve any issues.
• Enable a VLAN Trunk Protocol (VTP) client/server structure to operate and effectively manage a LAN environment.
• Understand the operation of wireless systems, including their configuration and security aspects.

What you'll be able to do

• Know the diverse types of network systems and devices in common use, including their functions and characteristics
• Know how different network technologies operate and communicate, including protocols and standards
• Understand the OSI and TCP/IP models and their relationship to the operation of network systems
• Configure a workstation for connection to a network, including setting up IP addresses, DNS servers, and gateway settings
• Design a sub-network scheme, including IP addressing and subnetting
• Recommend improvements to an existing network infrastructure, based on performance, security, and scalability considerations

What you'll be able to do

• Identify and understand different routing protocols, including distance vector, link-state, and path vector protocols
• Configure a router to communicate with a WAN infrastructure, including configuring routing protocols and network interfaces
• Test and troubleshoot a network system to identify faults and quality of communication, including using network diagnostic tools and techniques

What you'll be able to do

• Understand the hardware principles of a computer system
• Safely assemble and maintain a range of computer systems and their components
• Maintain operating system and security components
• Maintain network communication for a computer system

What you'll be able to do

• Understand the principles involved in managing computer systems effectively.
• Manage the support of operating systems, including installation, configuration, and troubleshooting.
• Manage and maintain networked systems, ensuring their stability and security.

What you'll be able to do

• Manage a virtual business effectively, considering all relevant factors and resources.
• Manage an IP based system for a virtual business, ensuring its functionality and security.

What you'll be able to do

• Support a virtual business by providing appropriate technical solutions
• Support an IP based system for a virtual business, ensuring its reliable operation

What you'll be able to do

• Understand the requirements for providing outsourced services, including legal and contractual obligations.
• Understand the requirements for building a contracting business, including financial and administrative considerations.

What you'll be able to do

• Understand the principles of charging for expertise in a business context.
• Start an Internet Café, including planning and resource allocation.
• Understand the key requirements for making a business successful, including financial management, marketing, and customer service.
• Understand the requirements for providing outsource services, including service level agreements and data protection.
• Understand the requirements for building a contracting business, including legal and financial considerations.

What you'll be able to do

• Understand the principles of network infrastructure security, including common threats and vulnerabilities
• Configure a secure network infrastructure, implementing security measures such as firewalls and intrusion detection systems
• Maintain a secure network infrastructure, monitoring security logs and responding to security incidents

What you'll be able to do

• Understand the fundamental principles of voice systems, including VoIP and traditional telephony
• Manage the implementation of a voice system, including planning, configuration, and deployment
• Maintain a voice solution, including troubleshooting, updates, and security

What you'll be able to do

• Identify and use various Personal Computer Components effectively
• Understand Personal Computer Troubleshooting techniques for diagnosing and resolving issues
• Apply Personal Computer Repair and Maintenance procedures to ensure optimal performance
• Understand the principles and functions of Operating Systems
• Understand Basic Networking Fundamentals, including network topologies and protocols
• Understand Security Concepts and Technology related to personal computers and networks
• Understand Operational Considerations when working with Personal Computers, including safety and best practices

What you'll be able to do

• Understand the fundamental principles of computer hardware components and their functions.
• Understand the configuration and troubleshooting of various computer hardware components.
• Understand the principles of operating systems, including installation, configuration, and maintenance.
• Understand the features and functionalities of Microsoft Windows 2000, Windows XP Professional, XP Home, XP MediaCenter, Windows Vista Home, Home Premium, Business and Ultimate operating systems.
• Understand the principles of computer networking, including network topologies, protocols, and devices.
• Understand network security concepts and best practices to protect computer systems and data.

What you'll be able to do

• Understand fundamental network technologies and concepts
• Understand different types of network media, including wired and wireless options
• Understand various network topologies and their characteristics
• Understand the functions and configurations of different network devices
• Understand the roles of routers, switches, and firewalls in a network
• Understand network management principles and practices
• Understand how to monitor network performance and troubleshoot issues
• Understand the use of network management tools for configuration and monitoring
• Understand the purpose and application of various network tools
• Understand how to use network analysers and diagnostic tools
• Understand network security threats and vulnerabilities
• Understand security measures to protect networks from unauthorised access and attacks

What you'll be able to do

• Understand the principles of Systems Security
• Understand the components of Network Infrastructure
• Understand the methods of Access Control
• Understand the processes of Assessments & Audits
• Understand the principles of Cryptography
• Understand the requirements of organisational Security

What you'll be able to do

• Understand the principles of system hardware components and their functions
• Understand the configuration of system hardware components
• Understand the purpose and function of different types of software
• Understand the installation and configuration of software
• Understand different storage technologies and their applications
• Understand the configuration and management of storage solutions
• Understand the components and characteristics of the IT environment
• Understand environmental factors affecting server performance and stability
• Understand the principles of disaster recovery planning
• Understand disaster recovery procedures and techniques
• Understand troubleshooting methodologies for server-related issues
• Understand the use of diagnostic tools for troubleshooting

What you'll be able to do

• Understand the different components of computer hardware
• Understand the functions of computer hardware components
• Understand compatibility issues between different hardware components
• Understand common errors that can occur with computer hardware
• Understand how to diagnose and resolve common hardware errors
• Understand health and safety procedures related to IT equipment
• Understand preventative maintenance techniques for IT equipment

What you'll be able to do

• Understand fundamental technology concepts related to PC functionality.
• Understand the process of software installation and its various functions within a PC system.
• Understand security principles and practices relevant to PC systems and data protection.

What you'll be able to do

• Understand the systems that support ‘Shells, Scripting and Data management’ within a Linux environment.
• Effectively manage user interfaces and desktops in a Linux operating system.
• Manage Linux-based administrative tasks, including user management and system configuration.
• Manage essential system services within a Linux environment.
• Understand networking fundamentals relevant to Linux server administration.
• Manage Linux-based security measures to protect systems and data.

What you'll be able to do

• Know the components of a computer game.
• Know the structure and operation of the computer games industry.
• Develop a computer game specification.
• Implement a component of a computer game.

What you'll be able to do

• Understand the fundamental architecture and key components of computer games
• Understand the structure and operation of the computer games industry, including roles and responsibilities
• Evaluate existing computer games, analysing their strengths and weaknesses in terms of design, gameplay, and technical implementation
• Develop a comprehensive computer game specification, outlining the game's concept, features, and technical requirements
• Implement specific elements of a computer game, demonstrating practical skills in areas such as programming, art, or sound design

What you'll be able to do

• Use shell scripting to automate tasks and manage system configurations.
• Configure a user interface, including customising the desktop environment and managing user preferences.
• Administer systems, including user account management, file system maintenance, and system monitoring.
• Manage system services, including starting, stopping, and configuring services.
• Configure networks, including setting up network interfaces, configuring routing, and managing network services.
• Secure networks, including implementing firewalls, configuring intrusion detection systems, and managing user access controls.

What you'll be able to do

• Implement advanced network services according to organisational requirements
• Implement advanced file services according to organisational requirements
• Implement Dynamic Access Control according to security policies
• Implement directory services according to organisational procedures
• Implement certificate services according to industry best practices
• Implement Rights Management Services (RMS) according to data protection regulations
• Implement Federation Services (FS) according to interoperability standards
• Implement Network Load Balancing (NLB) to ensure high availability
• Implement failover clustering to minimise downtime
• Implement disaster recovery plans to ensure business continuity

What you'll be able to do

• Install Microsoft Exchange Servers
• Configure Microsoft Exchange Servers
• Configure Recipients within Microsoft Exchange
• Configure Public Folders within Microsoft Exchange
• Configure the Exchange Infrastructure
• Monitor the Exchange Infrastructure
• Report on the Exchange Infrastructure
• Configure Disaster Recovery for Microsoft Exchange

What you'll be able to do

• Install and upgrade the Microsoft Windows Vista operating system effectively
• Configure and troubleshoot post-installation system settings to ensure optimal performance
• Configure Windows security features to protect the system from threats and vulnerabilities
• Configure network connectivity to enable seamless communication and data transfer
• Configure applications included with Windows Vista to meet specific user requirements
• Maintain and optimise systems that run Windows Vista to ensure stability and efficiency
• Configure and troubleshoot mobile computing features for users on the move

What you'll be able to do

• Configure Domain Name System (DNS) for Active Directory to ensure proper name resolution and network functionality.
• Configure the Active Directory infrastructure, including domain controllers, sites, and replication.
• Configure additional Active Directory server roles, such as DHCP, file services, and print services.
• Create and maintain Active Directory objects, including users, groups, and computers, adhering to organisational policies.
• Maintain the Active Directory environment, performing regular backups, monitoring performance, and troubleshooting issues.
• Configure Active Directory Certificate Services to enable secure communication and authentication within the domain.

What you'll be able to do

• Deploy servers within a specified environment.
• Configure terminal services to meet given requirements.
• Configure a web services infrastructure according to best practices.
• Configure network application services to ensure optimal performance.

What you'll be able to do

• Configure IP Addressing and Services within a Windows Server 2008 network infrastructure.
• Configure Name Resolution services to ensure proper network communication.
• Configure Network Access settings to control user access and security.
• Configure File and Print Services to enable resource sharing within the network.
• Monitor and Manage a Network Infrastructure using appropriate tools and techniques.

What you'll be able to do

• Install Windows operating systems on a computer
• Manage user state, including profiles and data migration
• Use Windows tools for system administration and troubleshooting
• Configure network connections, including wired and wireless connections
• Configure resource access, including file sharing and printer sharing
• Secure networks, including firewalls and intrusion detection systems
• Manage file access, including permissions and encryption
• Secure Windows devices, including passwords and biometrics
• Maintain Windows client computers, including updates and backups
• Configure applications for Windows, including installation and settings
• Configure remote access, including VPNs and remote desktop
• Configure desktop virtualisation, including virtual machines and thin clients
• Recover a Windows based operating system from a failure

What you'll be able to do

• Understand the principles of hierarchical network design and its benefits for scalability and manageability.
• Understand the different Wide Area Network (WAN) access technologies available for small to medium-sized networks.
• Configure a serial interface to enable WAN communication between network devices.
• Configure an Ethernet interface to enable broadband communication for network access.
• Implement network address translation (NAT) for IP address conservation and security.
• Configure a tunnelling protocol to enable secure site-to-site communication over a public network.
• Configure network monitoring tools and techniques to track network performance and identify issues.
• Troubleshoot data networks using appropriate diagnostic tools and methodologies.

What you'll be able to do

• Track and locate underground services using a cable locator
• Safely assemble portable propane equipment
• Safely dismantle portable propane equipment
• Construct joint closures
• Maintain joint closures
• Construct a temporary joint closure
• Prepare underground copper cables
• Joint underground copper cables
• Prepare copper cables for termination
• Terminate copper cables

What you'll be able to do

• Implement software solutions using procedural programming techniques
• Refine a procedural programme to improve its quality, efficiency, and maintainability
• Test the operation of a procedural programme to ensure it meets specified requirements

What you'll be able to do

• Implement a software design using procedural programming techniques, adhering to coding standards
• Refine a procedural program to improve quality, considering factors such as efficiency and maintainability
• Test the operation of a procedural program thoroughly to ensure it meets requirements
• Document a computer program clearly and comprehensively, including comments and user guides

What you'll be able to do

• Implement a software design by writing code using event driven programming principles and techniques
• Refine an event driven program to improve its quality, considering factors such as efficiency, maintainability, and user experience
• Test the operation of an event driven program to ensure it functions correctly and meets the specified requirements
• Document an event driven program, including its design, functionality, and usage instructions

What you'll be able to do

• Implement software using event driven programming techniques.
• Refine an event driven program to improve its overall quality and performance.
• Test the operation of an event driven program to ensure it functions correctly and meets specified requirements.

What you'll be able to do

• Implement software solutions using object-oriented programming principles
• Refine an object-oriented program to improve its overall quality and efficiency
• Test the operation of an object-oriented program to ensure it functions as intended
• Analyse test results and implement necessary modifications to the program

What you'll be able to do

• Implement a software design using object oriented programming techniques
• Refine an object oriented program to improve its quality and performance
• Test the operation of an object oriented driven program to ensure it functions correctly
• Document an object oriented driven program, including its design and functionality

What you'll be able to do

• Run cables into the 'End User' premises.
• Fit main and extension telephone sockets within the 'End User' premises.
• Run dropwires in the BT overhead network.
• Cross connect circuits in primary and secondary cross connection points.
• Work safely on wooden poles, steps and ladders.
• Carry out manual handling using the kinetic method.

What you'll be able to do

• Provide customer care by establishing customer relationships, including identifying customer needs and expectations.
• Provide customer care by establishing customer relationships, demonstrating effective communication and interpersonal skills.

What you'll be able to do

• Understand how to provide ICT customer care by developing positive customer relationships and demonstrating effective communication skills
• Provide ICT customer care by developing customer relationships, addressing their needs, and resolving their issues in a professional manner
• Contribute to improving the delivery of service by identifying areas for improvement and suggesting solutions to enhance customer satisfaction

What you'll be able to do

• Understand the concepts of logical data modelling, including entities, attributes, and relationships
• Use data modelling techniques to create logical data models that represent business requirements
• Use data modelling techniques to refine logical data models for accuracy and efficiency

What you'll be able to do

• Know the basic concepts of logical data modelling, including entities, attributes, and relationships.
• Use simple data modelling techniques to create logical data models that accurately represent data requirements.

What you'll be able to do

• Understand the structure and uses of various data structures, such as arrays, linked lists, trees, and graphs, and their associated algorithms
• Understand the operation of established algorithms for searching, sorting, and other common tasks
• Select appropriate data structures and associated algorithms for specified problems, justifying the choice based on efficiency and suitability
• Describe the data structures and associated algorithms in a non-executable program specification language, using clear and concise notation
• Implement data structures and algorithms in an executable programming language, demonstrating practical coding skills
• Understand how strings are structured and processed, including common string manipulation techniques

What you'll be able to do

• Enter structured information into a database
• Edit structured information within a database
• Organise structured information within a database
• Use database software tools to extract information
• Use database software tools to produce reports

What you'll be able to do

• Create non-relational database tables according to requirements
• Modify non-relational database tables to meet changing needs
• Enter structured information accurately into a database
• Edit structured information within a database effectively
• Organise structured information within a database logically
• Use database software tools to run queries effectively
• Use database software tools to produce reports that meet specified requirements

What you'll be able to do

• Plan the structure of relational database tables to meet specific requirements.
• Create and modify relational database tables using appropriate database management system tools.
• Enter, edit, and organise structured information within a database, ensuring data integrity.
• Use database software tools to create, edit, and run data queries to retrieve specific information.
• Produce reports from the database, presenting data in a clear and organised manner.

What you'll be able to do

• Deploy the 2007 Microsoft Office System to client desktops.
• Configure Windows Vista Automated Installation Settings for efficient deployment.
• Deploy Windows Vista operating system to client desktops.
• Use Business Desktop Deployment (BDD) Workbench to streamline the deployment process.
• Use the Application Compatibility Toolkit to address application compatibility issues.
• Manage User State Migration during operating system deployment.

What you'll be able to do

• Obtain, insert and combine information from various sources for designs, ensuring accuracy and relevance
• Use design software tools to create, manipulate and edit designs, applying appropriate techniques and features

What you'll be able to do

• Obtain, insert, and combine information from various sources to inform software designs.
• Use design software tools to create, manipulate, and edit designs according to specifications.

What you'll be able to do

• Obtain, insert and combine relevant information effectively for software designs
• Use design software tools proficiently to create, manipulate and edit software designs

What you'll be able to do

• Understand different desktop deployment options available for a Windows desktop infrastructure
• Understand how to plan an image management strategy for a Windows desktop infrastructure
• Implement security measures for a desktop operating system
• Manage a desktop operating system image within a Windows desktop infrastructure
• Implement user state migration techniques within a Windows desktop infrastructure
• Design an Active Directory Domain Services physical infrastructure to support a Windows desktop environment
• Implement a remote desktop services infrastructure within a Windows desktop environment
• Manage user state virtualisation for an enterprise desktop environment
• Design network access services for a Windows desktop infrastructure
• Protect an enterprise desktop environment from security threats
• Monitor the performance of a Windows desktop infrastructure

What you'll be able to do

• Understand how to plan a server upgrade or migration, taking into account existing infrastructure and business requirements.
• Implement a server deployment strategy, including planning for installation, configuration, and testing.
• Implement an address management solution, such as DHCP or static addressing, ensuring network connectivity and avoiding conflicts.
• Implement a name resolution strategy, such as DNS, to allow users and applications to easily locate network resources.
• Implement Active Directory Domain Services logical infrastructures, including domains, organisational units, and group policies.
• Design an Active Directory Domain Services physical infrastructure, including domain controllers, sites, and replication topology.
• Implement storage solutions, including configuring disks, volumes, and file systems.
• Implement file services, including sharing files and folders, setting permissions, and managing quotas.
• Design network access services, including VPNs, remote access, and network policies.
• Design network protection measures, including firewalls, intrusion detection systems, and anti-malware software.

What you'll be able to do

• Design a website to address loosely-defined requirements, considering user needs and accessibility.
• Use web development tools to build (X)HTML- and CSS-based websites to address well-defined specifications.
• Understand the technology and tools needed to use multimedia effectively in the context of a website.
• Develop test strategies for a website, covering functionality, usability, and performance.
• Apply test strategies to a website to identify and resolve issues.
• Understand the need for web standards and their impact on website development and accessibility.
• Understand the concepts associated with using the Internet and the World Wide Web for business purposes, including e-commerce and marketing.

What you'll be able to do

• Design event-driven programs to address loosely-defined problems, considering user needs and system requirements
• Produce a working event-driven program that accurately meets the design specification
• Develop event-driven programs that adhere to established programming and software engineering best practices
• Develop comprehensive test strategies for event-driven programs
• Apply test strategies to event-driven programs to identify and resolve defects
• Develop clear and concise design documentation for use in program maintenance and end-user support

What you'll be able to do

• Design object-oriented programs to address loosely-defined problems, considering user needs and system requirements
• Produce a working object-oriented program which meets the design specification, demonstrating functionality and usability
• Develop object-oriented programs that reflect established programming and software engineering practice, including coding standards and design patterns
• Develop test strategies and apply these to object-oriented programs, ensuring quality and reliability
• Develop design documentation for use in program maintenance and end-user documentation, facilitating understanding and future development

What you'll be able to do

• Design procedural programs to address loosely-defined problems, considering user needs and system requirements
• Produce a working procedural program which meets the design specification, demonstrating functionality and efficiency
• Develop procedural programs that reflect established programming practice, adhering to coding standards and conventions
• Develop procedural programs that reflect established software engineering practice, ensuring maintainability and scalability
• Develop test strategies for procedural programs, covering various scenarios and edge cases
• Apply test strategies to procedural programs to identify and resolve defects
• Develop design documentation for use in program maintenance, providing clear and concise information about the program's structure and functionality
• Develop end-user documentation for procedural programs, providing instructions and guidance for users

What you'll be able to do

• Select and use appropriate designs and page layouts for publications, considering the target audience and purpose
• Input and combine text and other information within publications, including images, graphics, and tables
• Use desktop publishing software techniques to edit and format publications, including typography, colour management, and page layout

What you'll be able to do

• Select and use appropriate designs and page layouts for publications, considering the target audience and purpose of the publication.
• Input and combine text and other information within publications, ensuring accuracy and consistency.
• Use desktop publishing software techniques to edit and format publications, including text formatting, image manipulation, and page layout adjustments.

What you'll be able to do

• Select and use appropriate designs and page layouts for publications to meet specific communication objectives.
• Input and combine text and other information within publications, ensuring accuracy and consistency.
• Use desktop publishing software techniques to edit and format publications, enhancing their visual appeal and readability.

What you'll be able to do

• Develop own personal skills to enhance performance in a professional environment
• Develop own professional skills to enhance performance in a professional environment
• Work effectively as a member of a team to achieve defined goals
• Implement agreed plans effectively as a member of a team
• Understand the meaning of professional practice in the context of IT
• Understand the ethical environment relating to IT activities
• Understand the legislative environment relating to IT activities
• Improve organisational effectiveness through the application of personal and professional skills

What you'll be able to do

• Understand the principles of application security and its importance
• Understand application security features and how they protect against threats
• Understand network security considerations for mobile applications
• Understand data security measures for protecting sensitive information in mobile apps
• Understand secure Java coding practices for developing secure Android applications

What you'll be able to do

• Understand the fundamental principles of application security in the context of mobile applications.
• Understand the core concepts of Objective-C coding relevant to iOS application development.
• Understand the various application security features available within the iOS operating system.
• Understand the principles of network security as they apply to mobile applications and data transmission.
• Understand the methods and techniques for ensuring data security within mobile applications, including storage and access control.
• Understand the techniques involved in application hardening to protect against common vulnerabilities and attacks.

What you'll be able to do

• Understand the properties, structures and components included in typical fibre telecommunications networks
• Understand safe working practices when working with optical fibre networks
• Know the quality standards and documentation requirements when working on the optical fibre network
• Prepare and install optical fibre components in exchanges and customer premises according to specifications
• Build an external fibre network according to industry standards
• Construct and re-enter a fibre closure using appropriate techniques

What you'll be able to do

• Know core database concepts, including data types, tables, relationships, and indexes.
• Create database objects, such as tables, views, and stored procedures.
• Manipulate data using SQL commands, such as SELECT, INSERT, UPDATE, and DELETE.
• Know how data is stored in a database, including file structures and storage engines.
• Know database administration tasks, such as backup and recovery, security management, and performance tuning.
• Create and configure a database, including setting up users, permissions, and storage parameters.

What you'll be able to do

• Operate Linux based operating systems effectively.
• Use package management tools to install and update software.
• Use Linux based operating system commands to perform common tasks.
• Manage files and directories within a Linux based operating system.

What you'll be able to do

• Know different operating system configurations and their purposes
• Know the hardware and software requirements for installing client systems
• Manage applications, including installation, configuration, and removal
• Manage file systems, including creating, formatting, and maintaining file systems
• Manage devices, including installing, configuring, and troubleshooting devices
• Know operating system maintenance procedures, including updates, backups, and security measures
• Configure Windows based operating systems, including setting up user accounts, network connections, and security settings

What you'll be able to do

• Know the fundamental hardware and software components of a server.
• Know the different roles a server can perform within a network environment.
• Know the various types of server storage solutions, including RAID configurations and network attached storage (NAS).
• Know the purpose and functionality of Active Directory in managing users, computers, and resources within a domain.
• Know the key performance indicators (KPIs) involved in server performance management and monitoring.
• Know the essential tasks involved in server maintenance, including patching, backups, and security updates.
• Administer Windows-based servers, including user management, resource allocation, and troubleshooting.

What you'll be able to do

• Know the key aspects of game design, including game genres, target audiences, and design principles.
• Know the different types of gaming hardware, including consoles, PCs, and mobile devices, and their management requirements.
• Create gaming graphics, including 2D and 3D assets, textures, and special effects.
• Implement gaming animation, including character animation, environmental animation, and special effects animation.
• Create games using appropriate software and tools, incorporating design principles, graphics, and animation.

What you'll be able to do

• Manage the application life cycle, including planning, development, testing, and deployment
• Build the user interface using HTML5, incorporating semantic elements and accessibility features
• Format the user interface using CSS, applying styles and layouts for different devices and screen sizes
• Code using JavaScript to add interactivity and dynamic behaviour to web applications
• Create HTML5 based web applications that meet specified requirements and user needs

What you'll be able to do

• Carry out formal Health & Safety risk assessments in an ICT workplace, identifying potential hazards and implementing control measures.
• Monitor compliance with relevant parts of Health & Safety procedures in an ICT workplace, ensuring adherence to established protocols and regulations.

What you'll be able to do

• Comply with relevant Health & Safety procedures in an ICT environment, adhering to legal requirements and organisational policies

What you'll be able to do

• Know the relevant parts of the operating system and their functions
• Operate specified parts of the system according to given instructions

What you'll be able to do

• Understand application security principles and best practices.
• Assemble a desktop computer to meet specified requirements, including component selection and installation.
• Use preventative maintenance techniques to ensure the reliable operation of ICT equipment.
• Install operating systems on desktop computers and other devices.
• Know different types of networks and networking technologies, including LANs, WANs, and wireless networks.
• Understand the components of a basic laptop computer and their functions.
• Understand the capabilities of mobile devices, including smartphones and tablets.
• Network computers and mobile devices, configuring network settings and sharing resources.
• Configure printers, including network printers and local printers.
• Know security requirements for ICT systems and data, including access control and data protection.
• Understand the roles and responsibilities of the IT professional, including technical support and system administration.
• Troubleshoot problems with ICT systems, using diagnostic tools and techniques.

What you'll be able to do

• Describe projects and project management methodologies, including their purpose and benefits.
• Demonstrate an understanding of the principles of project management, including planning, execution, monitoring, and control.
• Describe the typical activities within system and project life-cycles, from initiation to closure.
• Apply the principles of project planning and control to manage IT projects effectively.

What you'll be able to do

• Describe programmes, projects and project management, highlighting the key differences when compared to Business As Usual (BAU)
• Apply the principles of project risk management in a practical context
• Apply the principles of project quality management, change control and configuration management to ensure project success
• Use different styles of management and types of communication effectively within a project environment
• Understand team building and team dynamics, utilising standard models to improve team performance
• Describe typical activities and the practical problems of estimating throughout a project / system development lifecycle
• Apply project planning, monitoring, and control techniques to manage project progress effectively

What you'll be able to do

• Know the key aspects of security layers within IT systems.
• Know the requirements and issues related to operating systems security.
• Know the requirements to establish network security within an organisation.
• Know the protection options available for system security.
• Configure security settings for IT systems.

What you'll be able to do

• Obtain, insert, and combine information from various sources to create composite images
• Use imaging software tools to create original images from scratch
• Use imaging software tools to manipulate existing images to achieve desired effects
• Use imaging software tools to edit images, including adjusting colour, brightness, and contrast

What you'll be able to do

• Obtain, insert and combine information from various sources for use in images
• Use imaging software tools to create new images
• Use imaging software tools to manipulate existing images
• Use imaging software tools to edit images

What you'll be able to do

• Obtain information for images from various sources
• Insert information into images
• Combine different types of information within images
• Use imaging software tools to create images
• Use imaging software tools to manipulate images
• Use imaging software tools to edit images

What you'll be able to do

• Implement over-the-air (OTA) technologies for mobile device management.
• Understand the network infrastructure required to support a mobile computing environment.
• Manage mobile devices effectively, including configuration and monitoring.
• Understand mobile security issues and implement appropriate security measures.
• Troubleshoot mobile problems and provide effective solutions.

What you'll be able to do

• Understand fundamental networking concepts, including network topologies, protocols, and addressing schemes.
• Implement networks according to given specifications, configuring network devices and services.
• Understand the components of network infrastructure, including hardware, software, and cabling.
• Manage networks effectively, monitoring performance, troubleshooting issues, and maintaining network security.
• Secure networks against unauthorised access and cyber threats, implementing security measures and protocols.

What you'll be able to do

• Design an application distribution strategy that considers factors such as user needs, network bandwidth, and security requirements.
• Resolve application compatibility issues to ensure that applications function correctly in the target environment.
• Deploy software using appropriate methods, such as manual installation, group policy, or software distribution tools.
• Configure self-service applications to allow users to install and manage their own software.
• Implement presentation virtualization infrastructure to centralise application management and improve security.
• Deploy presentation virtualization applications to users, ensuring a seamless user experience.
• Deploy an application virtualisation environment to isolate applications from the underlying operating system.
• Deploy virtual applications to users, providing access to applications without installing them locally.
• Implement application updates to ensure that applications are up-to-date with the latest security patches and features.
• Implement application upgrades to provide users with new versions of applications.
• Monitor application deployment to track progress, identify issues, and ensure successful deployment.

What you'll be able to do

• Understand the hardware requirements for a data warehouse, including server specifications and storage capacity.
• Implement a data warehouse solution, including database design and configuration.
• Create an Extract, Transform and Load (ETL) solution for populating the data warehouse.
• Implement an incremental ETL process to update the data warehouse with new data.
• Use a cloud data warehousing solution, understanding its benefits and limitations.
• Use Data Quality Services (DQS) to ensure data accuracy and consistency.
• Use Master Data Services to manage and maintain master data entities.
• Use SSIS packages to automate data integration and transformation tasks.
• Understand the principles and applications of Business Intelligence (BI) in data warehousing.

What you'll be able to do

• Implement security policies within a Microsoft Windows Server 2003 network
• Manage security policies within a Microsoft Windows Server 2003 network
• Troubleshoot security policies within a Microsoft Windows Server 2003 network
• Implement a patch management infrastructure within a Microsoft Windows Server 2003 network
• Manage a patch management infrastructure within a Microsoft Windows Server 2003 network
• Troubleshoot a patch management infrastructure within a Microsoft Windows Server 2003 network
• Implement security for network communications within a Microsoft Windows Server 2003 network
• Manage security for network communications within a Microsoft Windows Server 2003 network
• Troubleshoot security for network communications within a Microsoft Windows Server 2003 network
• Plan authentication strategies within a Microsoft Windows Server 2003 network
• Configure authentication settings within a Microsoft Windows Server 2003 network
• Troubleshoot authentication issues within a Microsoft Windows Server 2003 network
• Plan authorisation strategies within a Microsoft Windows Server 2003 network
• Configure authorisation settings within a Microsoft Windows Server 2003 network
• Troubleshoot authorisation issues within a Microsoft Windows Server 2003 network
• Plan Public Key Infrastructure (PKI) implementation within a Microsoft Windows Server 2003 network
• Configure Public Key Infrastructure (PKI) settings within a Microsoft Windows Server 2003 network
• Troubleshoot Public Key Infrastructure (PKI) issues within a Microsoft Windows Server 2003 network

What you'll be able to do

• Install and configure Microsoft SQL Server 2008 according to best practices
• Maintain SQL Server instances to ensure their ongoing stability and performance
• Manage SQL Server security effectively to protect sensitive data
• Maintain a SQL Server database to ensure data integrity and availability
• Perform data management tasks, including backup, recovery, and migration
• Monitor and troubleshoot SQL Server to identify and resolve performance issues
• Optimise SQL Server performance to improve query execution and overall system responsiveness
• Implement high availability solutions to minimise downtime and ensure business continuity

What you'll be able to do

• Install Microsoft Exchange Server 2003 according to best practices
• Configure Microsoft Exchange Server 2003 to meet organisational requirements
• Troubleshoot issues related to the installation and configuration of Exchange Server 2003
• Manage Exchange Server computers effectively
• Monitor the performance and health of Exchange Server computers
• Troubleshoot problems affecting Exchange Server computers
• Manage the overall Exchange organisation, including users, groups, and resources
• Monitor the Exchange organisation for potential issues and performance bottlenecks
• Troubleshoot problems within the Exchange organisation
• Manage security settings and permissions within the Exchange environment
• Monitor the Exchange environment for security threats and vulnerabilities
• Manage and monitor technologies that support Exchange Server 2003, such as Active Directory and DNS

What you'll be able to do

• Understand fundamental cloud computing concepts and terminology
• Understand different cloud service models (IaaS, PaaS, SaaS)
• Understand cloud deployment models (Public, Private, Hybrid, Community)
• Create a cloud infrastructure based on specified requirements
• Configure virtual machines and storage within a cloud environment
• Deploy applications and services to a cloud platform
• Manage networks associated with cloud computing, including virtual networks and subnets
• Configure network security groups and firewalls in a cloud environment
• Implement network connectivity between on-premises and cloud environments
• Undertake systems management tasks in a cloud environment, including monitoring and maintenance
• Implement backup and disaster recovery procedures for cloud-based systems
• Troubleshoot common issues related to cloud infrastructure and services

What you'll be able to do

• Implement, manage and maintain IP addressing within a Windows Server 2003 network infrastructure
• Implement, manage, and maintain name resolution services within a Windows Server 2003 network infrastructure
• Implement, manage, and maintain network security measures within a Windows Server 2003 network infrastructure
• Implement, manage, and maintain routing and remote access services within a Windows Server 2003 network infrastructure
• Maintain a network infrastructure, including troubleshooting and resolving issues

What you'll be able to do

• Install system hardware
• Implement Network Operating System (NOS) software
• Configure storage
• Implement server access
• Implement disaster recovery
• Troubleshoot server problems

What you'll be able to do

• Deploy Windows based servers according to organisational requirements and best practices.
• Understand the role and function of domain controllers in a Windows Server environment.
• Manage user accounts, including creation, modification, and deletion, in accordance with security policies.
• Implement Internet Protocol (IP) addressing and subnetting for network communication.
• Implement dynamic host configuration protocols (DHCP) to automatically assign IP addresses to network devices.
• Implement domain name systems (DNS) to resolve domain names to IP addresses.
• Configure server storage, including RAID configurations and disk management.
• Manage group policy to enforce security settings and configurations across the domain.
• Implement server virtualization using appropriate technologies and best practices.

What you'll be able to do

• Install the Windows XP Professional operating system on a computer
• Implement and conduct administration of resources within a Windows XP Professional environment
• Implement, manage, monitor, and troubleshoot hardware devices and drivers in Windows XP Professional
• Monitor and optimise system performance and reliability in Windows XP Professional
• Configure and troubleshoot the desktop environment in Windows XP Professional
• Implement, manage, and troubleshoot network protocols and services in Windows XP Professional
• Configure, manage, and troubleshoot security settings in Windows XP Professional

What you'll be able to do

• Send and receive complex information by communicating interpersonally
• Understand and use written communication techniques effectively
• Provide guidance to immediate colleagues on how to communicate information effectively

What you'll be able to do

• Communicate interpersonally on a familiar subject in a familiar work situation, demonstrating effective communication skills
• Communicate in writing on familiar subjects using specified formats, ensuring clarity and accuracy

What you'll be able to do

• Send and receive familiar information by communicating interpersonally in familiar situations
• Communicate in writing in familiar situations

What you'll be able to do

• Understand the fundamental components of IT systems and their interrelationships
• Understand the diverse roles and responsibilities of IT personnel within an organisation
• Understand different IT Systems Development Life Cycle (SDLC) models and their applications
• Understand key IT Systems Development Life Cycle (SDLC) concepts, such as requirements gathering and testing
• Understand the processes involved in each stage of the IT Systems Development Life Cycle (SDLC)

What you'll be able to do

• Understand the role of networking within a business context and its impact on communication and collaboration.
• Understand how standardisation supports interoperable end-to-end communications across different network devices and systems.
• Understand the process by which devices access network resources using the TCP/IP suite of protocols.
• Design an IP addressing scheme to provide network connectivity for a given network infrastructure.
• Implement network connectivity between devices using appropriate cabling, hardware, and protocols.
• Configure network access controls and security measures to protect network resources.
• Configure initial Inter Network Operating System (IOS) device settings for routers and switches.

What you'll be able to do

• Control the investigation of existing and proposed systems and processes to determine their effectiveness.
• Analyse information to identify needs and constraints related to ICT systems and customer requirements.

What you'll be able to do

• Investigate existing ICT systems and processes to understand their current functionality and limitations.
• Analyse gathered information to identify customer needs, requirements, and constraints for new or improved ICT systems.

What you'll be able to do

• Understand the core elements of the Linux Kernel, including its structure and functionality.
• Manage system start-up processes in Linux environments.
• Manage the Linux file system and devices, including partitioning and mounting.
• Manage advanced storage device administration tasks in Linux.
• Manage Linux networking configuration, including IP addressing and routing.
• Support system maintenance activities in Linux environments.
• Implement a Linux domain name server (DNS).

What you'll be able to do

• Manage web services on a Linux system, including configuration and troubleshooting.
• Manage file sharing services on a Linux system, including NFS and Samba.
• Manage network clients on a Linux system, including DHCP and DNS.
• Manage e-mail services on a Linux system, including sendmail and postfix.
• Manage system security on a Linux system, including firewalls and intrusion detection.
• Understand Linux troubleshooting technologies, including system logs and debugging tools.

What you'll be able to do

• Understand core database concepts such as relational databases and data modelling
• Understand the principles of database design
• Create database objects such as tables, views and indexes
• Define data types and constraints
• Manipulate data using SQL commands
• Insert, update and delete data in a database
• Understand data storage concepts such as filegroups and partitioning
• Understand how data is physically stored in a database
• Administer a database, including backup and recovery
• Manage user access and permissions

What you'll be able to do

• Understand Network Infrastructures
• Understand Network Hardware
• Understand Protocols and Services

What you'll be able to do

• Understand security layers
• Understand operating system security
• Understand network security
• Understand security software

What you'll be able to do

• Understand the core principles of programming and their application in software development.
• Understand the fundamental concepts of object-oriented programming, including classes, objects, inheritance, and polymorphism.
• Understand the general software development lifecycle, methodologies, and best practices.
• Understand the architecture, technologies, and development processes involved in creating web applications.
• Understand the architecture, technologies, and development processes involved in creating desktop applications.
• Understand the fundamental concepts of databases, including data models, database management systems, and SQL.

What you'll be able to do

• Understand how to program web applications
• Understand how to work with data and services in web applications
• Understand how to troubleshoot and debug web applications
• Understand how to work with client-side scripting
• Understand how to configure and deploy web applications

What you'll be able to do

• Understand Windows programming basics
• Understand how to create Windows Forms applications
• Understand how to create Windows Services applications
• Understand how to access data in a Windows Forms application
• Understand how to deploy a Windows application

What you'll be able to do

• Understand the technical aspects of the software development work of others, including coding standards and development methodologies
• Supervise the technical aspects of the software development work of others, providing guidance and support to ensure quality and efficiency

What you'll be able to do

• Implement management procedures for a Windows based operating system
• Implement an installation strategy for a Windows based system
• Implement Windows authentication methods to secure a system
• Implement intranet connectivity for a Windows based system
• Implement an application strategy for Windows based systems
• Implement a solution for managing user settings within Windows
• Configure access to cloud services from a Windows based system
• Implement access to file and print services within a Windows environment
• Implement encryption techniques for Windows based systems
• Implement endpoint security measures for Windows based systems
• Implement extranet connectivity for a Windows based system
• Implement recovery solutions for Windows based systems

What you'll be able to do

• Manage and maintain physical and logical devices within a Windows Server 2003 environment.
• Manage users, computers, and groups within a Windows Server 2003 environment.
• Manage and maintain access to resources within a Windows Server 2003 environment.
• Manage and maintain a server environment to ensure optimal performance and security.
• Manage and implement disaster recovery plans to minimise downtime and data loss.

What you'll be able to do

• Install and Configure SQL Server 2005 according to best practices and security standards
• Implement High Availability and Disaster Recovery solutions to minimise downtime and data loss
• Support Data Consumers by providing access to data and ensuring data integrity
• Maintain Databases by performing backups, optimising performance, and managing storage
• Monitor and Troubleshoot SQL Server Performance to identify and resolve issues
• Creating and Implementing Database Objects such as tables, views, and stored procedures

What you'll be able to do

• Understand mobile phone capabilities, including hardware and software features
• Understand the use of data with mobile devices, including data storage, transfer, and security considerations
• Understand the mobile application development environment, including platforms, tools, and frameworks
• Understand how to develop mobile applications, including design principles, coding practices, and testing procedures
• Create mobile applications that meet specified requirements and function effectively on target devices

What you'll be able to do

• Know the key aspects of network infrastructures, including their components and functions.
• Know the different types of network hardware and their specific uses.
• Know the various networking protocols and their roles in data transmission.
• Know the different networking services and their applications.
• Set up networks according to specified requirements.

What you'll be able to do

• Plan and implement server roles and server security measures within a Microsoft Windows Server 2003 environment
• Plan, implement, and maintain a network infrastructure based on Microsoft Windows Server 2003
• Plan, implement, and maintain routing and remote access services using Microsoft Windows Server 2003
• Plan, implement, and maintain server availability solutions to ensure business continuity
• Plan and maintain network security measures to protect against threats and vulnerabilities
• Plan, implement, and maintain a security infrastructure, including authentication and authorisation mechanisms

What you'll be able to do

• Input and combine text and other information within presentation slides.
• Use presentation software tools to structure, edit and format slides effectively.
• Prepare slides for presentation to meet specific needs and objectives.

What you'll be able to do

• Input text and other information within presentation slides
• Combine text and other information within presentation slides
• Use presentation software tools to structure slide sequences
• Use presentation software tools to edit slide sequences
• Use presentation software tools to format slide sequences
• Prepare a slideshow for presentation

What you'll be able to do

• Input and combine text and other information within presentation slides
• Use presentation software tools to structure, edit and format presentations
• Prepare interactive slideshow for presentation

What you'll be able to do

• Understand the characteristics of cloud services, including scalability, elasticity, and pay-per-use pricing.
• Create a cloud infrastructure, including virtual machines, storage, and networking.
• Understand the technical perspectives of cloud computing, including virtualisation, containerisation, and software-defined networking.
• Understand how cloud services are adopted, including migration strategies, security considerations, and compliance requirements.
• Understand the impact of cloud computing on organisations, including cost savings, increased agility, and improved collaboration.

What you'll be able to do

• Create HTML5 pages using appropriate elements and structure
• Code using JavaScript to add functionality to web pages
• Create forms using HTML5 elements for data input
• Communicate with a remote data source using appropriate techniques
• Style HTML5 elements by using CSS3 to control appearance
• Create interactive pages using HTML5 Application Programming Interfaces (APIs) to enhance user experience
• Add offline support to web applications using appropriate technologies
• Implement an adaptive User Interface (UI) that responds to different screen sizes and devices
• Create graphics using HTML5 canvas or other relevant technologies
• Animate the User Interface (UI) to provide visual feedback and enhance engagement
• Implement Real Time communications by using Web sockets for interactive applications
• Create a Web Worker Process to perform tasks in the background without blocking the main thread

What you'll be able to do

• Understand specified organisational quality management procedures and their application within an ICT environment.
• Monitor quality management procedures to ensure adherence to organisational standards and identify areas for improvement.

What you'll be able to do

• Understand the role of remote support in the organisation
• Maintain customer support requirements
• Implement customer support requirements

What you'll be able to do

• Understand the organisational requirements for customer care, including policies and procedures
• Understand the supported products and services, including their features and functionalities
• Support products or services, addressing customer queries and resolving issues effectively

What you'll be able to do

• Know the relevant parts of customer care requirements within the organisation
• Know the details of the supported products and services
• Provide support on specified products or services to meet customer needs

What you'll be able to do

• Know the specified parts of customer care requirements that apply to remote support.
• Know the details of the supported products and services that apply to remote support.
• Provide routine support on specified products or services, following established procedures and guidelines.

What you'll be able to do

• Configure switch ports to effectively manage network access and security.
• Implement Virtual Local Area Networks (VLANs) to logically segment networks and improve performance.
• Configure routing technologies to facilitate seamless internetwork communications.
• Implement static routing to enable reliable end-to-end connectivity between network devices.
• Implement Open Shortest Path First (OSPF) to enable efficient end-to-end connectivity.
• Automate IP addressing configuration for end devices using appropriate protocols.
• Implement Access Control Lists (ACL) to filter network traffic and enhance security.
• Implement network address translation (NAT) for efficient IP address conservation.

What you'll be able to do

• Configure switching hardware to facilitate network access
• Implement wireless Local Area Networks (LANs) to provide network access
• Implement Open Shortest Path First (OSPF) to enable end-to-end connectivity
• Implement Enhanced Interior Gateway Routing Protocol (EIGRP)
• Manage Inter Network Operating System (IOS) system image files

What you'll be able to do

• Implement network security measures to protect against unauthorised access and cyber threats
• Implement operational security procedures in an ICT environment to ensure data integrity and system availability
• Discover potential threats and vulnerabilities in ICT systems and networks through risk assessments and security audits
• Implement data host security measures to protect sensitive information stored on servers and workstations
• Configure access control mechanisms to restrict user privileges and prevent unauthorised actions
• Implement cryptography techniques to encrypt data and secure communications

What you'll be able to do

• Know the common types of security threat to an organisation
• Know the common types of security threat to its IT system
• Know the common types of security threat to its data
• Know relevant methods for protecting an organisation, its IT system and its data
• Know relevant procedures for protecting an organisation, its IT system and its data
• Apply security measures to protect ICT systems
• Monitor security procedures to ensure effectiveness

What you'll be able to do

• Understand the various security threats that can affect an IT system
• Understand the operational impact of security threats on an IT system
• Understand the methods available to combat security threats to an IT system
• Maintain existing ICT security procedures to protect IT systems
• Improve ICT security procedures to enhance the protection of IT systems
• Implement security procedures to safeguard IT systems from threats

What you'll be able to do

• Know the particular threats to an IT system and its data
• Know specified methods and procedures for protecting an IT system and its data
• Comply with relevant security requirements to protect an IT system and its data

What you'll be able to do

• Understand specified parts of the software installation process.
• Understand specified parts of the software upgrade process.
• Install software according to given instructions and specifications.
• Upgrade software according to given instructions and specifications.

What you'll be able to do

• Demonstrate knowledge of the fundamentals of core programming concepts
• Explain the key principles involved in object-oriented programming
• Identify and describe the requirements for software development projects
• Identify and describe the requirements for web application development
• Identify and describe the requirements for creating desktop applications
• Explain database concepts and how to store and use data effectively
• Apply knowledge of programming and databases to create functional applications
• Apply knowledge of programming and databases to store and retrieve data

What you'll be able to do

• Understand the relevant parts of the software installation process
• Understand the relevant parts of the software upgrade process
• Install software according to instructions and best practices
• Upgrade software according to instructions and best practices

What you'll be able to do

• Understand the software installation and upgrade process, including planning and preparation
• Carry out or control a wide range of software installations or upgrades, adhering to best practices and procedures

What you'll be able to do

• Know the fundamental concepts of software testing, including its purpose and importance.
• Know different software testing methodologies, such as Agile, Waterfall, and V-model.
• Create effective software tests, including test cases and test data.
• Manage software testing projects, including planning, scheduling, and resource allocation.
• Manage bugs effectively, including identification, reporting, and tracking.
• Automate software testing using appropriate tools and techniques.
• Test software applications to identify defects and ensure quality.

What you'll be able to do

• Use a spreadsheet to enter, edit, and organise numerical and other data effectively
• Use appropriate formulas and tools to summarise and display spreadsheet information, including calculations, charts, and graphs
• Select and use appropriate tools and techniques to present spreadsheet information effectively, considering the target audience and purpose

What you'll be able to do

• Use a spreadsheet to accurately enter, edit and organise numerical and other data, ensuring data integrity.
• Select and use appropriate formulas and data analysis tools within a spreadsheet to meet specified requirements, demonstrating an understanding of their application.
• Select and use appropriate tools and techniques to effectively present and format spreadsheet information, ensuring clarity and accessibility for the intended audience.

What you'll be able to do

• Use a spreadsheet to enter, edit, and organise numerical and other data efficiently.
• Select and use appropriate formulas and data analysis tools and techniques to meet specified requirements.
• Use tools and techniques to present, format, and publish spreadsheet information in a clear and professional manner.

What you'll be able to do

• Manage a Microsoft Exchange Server environment effectively
• Configure Mailbox Servers to meet organisational requirements
• Manage recipient objects within the Exchange Server environment
• Configure self-service applications for end-users
• Configure messaging client connectivity to the Exchange Server
• Configure high availability options to ensure continuous service
• Implement disaster recovery procedures for the Exchange Server environment
• Deploy virtual applications related to the Exchange Server
• Implement message security measures to protect sensitive information
• Configure administrative security roles and permissions within the Exchange Server

What you'll be able to do

• Configure and troubleshoot applications on a Microsoft Windows XP Operating System
• Resolve issues related to application usability
• Resolve issues related to application customisation
• Configure and troubleshoot connectivity for applications
• Configure application security settings

What you'll be able to do

• Install a Windows Desktop Operating System, following best practices and ensuring compatibility.
• Manage and troubleshoot access to resources within a Windows XP environment, resolving user issues effectively.
• Configure and troubleshoot hardware devices and drivers, ensuring proper functionality and compatibility.
• Configure and troubleshoot the desktop and user environments within Windows XP, customising settings and resolving user-related problems.

What you'll be able to do

• Install and upgrade Windows Vista according to best practice guidelines
• Customise and configure settings post-installation to meet user requirements
• Configure Windows Vista security features to protect against threats
• Configure, troubleshoot and repair networking issues on Windows Vista clients
• Install, configure and troubleshoot devices connected to Windows Vista clients
• Troubleshoot and repair Windows Vista operating system problems effectively

What you'll be able to do

• Deploy Windows Vista operating systems effectively
• Manage Windows Vista security features to protect systems from threats
• Manage and maintain systems that run Windows Vista, ensuring optimal performance and stability
• Configure and troubleshoot networking issues within a Windows Vista environment
• Support and maintain desktop applications running on Windows Vista, resolving user issues efficiently

What you'll be able to do

• Understand how to administer a system, including user management, security settings, and resource allocation
• Administer a system and change system configurations to meet specific requirements and maintain optimal performance

What you'll be able to do

• Assist in administering a system under supervision
• Change system configurations according to documented procedures

What you'll be able to do

• Operate the system in accordance with established procedures.
• Operate systems effectively and efficiently.
• Maintain and implement system operating procedures to ensure system integrity and security.

What you'll be able to do

• Know the functionality of specified parts of a system, including their purpose and operation
• Operate specified parts of the system according to established procedures and guidelines

What you'll be able to do

• Control the provision of technical advice and guidance within defined parameters.
• Provide reactive technical advice and guidance to customers on a range of topics, addressing their immediate needs.
• Provide proactive technical advice and guidance to customers, anticipating their future needs and offering relevant solutions.

What you'll be able to do

• Provide technical advice and guidance to customers
• Provide reactive technical advice and guidance to customers on a range of topics

What you'll be able to do

• Understand the context for providing technical advice and guidance, including relevant industry standards and legal requirements.
• Provide reactive technical advice and guidance to customers on a range of topics, addressing their specific queries and issues effectively.
• Provide proactive technical advice and guidance to customers, anticipating their needs and offering relevant solutions and information.

What you'll be able to do

• Understand the processes used in technical fault diagnosis
• Understand the methods used in technical fault diagnosis
• Understand the information that is used in the diagnostic process
• Diagnose faults with a wide range of causes in technical systems
• Select appropriate remedies for non-routine faults in technical systems
• Maintain accurate and comprehensive diagnosis records
• Maintain accurate and comprehensive remedy records

What you'll be able to do

• Know the relevant procedures within the diagnostic process
• Know the information sources relevant to the diagnostic process
• Assist in the diagnosis of faults by following detailed instructions
• Apply diagnostic techniques under supervision

What you'll be able to do

• Understand the organisation’s maintenance philosophy and its importance.
• Understand the methods and information required to support the organisation's maintenance philosophy.
• Maintain the diagnostic process in line with organisational procedures.
• Provide specialist support to others in the technical fault diagnosis process.
• Select appropriate approaches to remedy non-routine faults.
• Improve approaches to remedy non-routine faults based on experience and analysis.
• Implement processes for accurately recording diagnosis and remedy activities.

What you'll be able to do

• Know the processes used in technical fault diagnosis
• Know the methods used in technical fault diagnosis
• Know the information that is used in the diagnostic process
• Apply processes to diagnose faults with a known range of causes
• Assist in the diagnosis of other faults
• Select fault remedies from given alternatives
• Maintain diagnosis records
• Maintain remedy records

What you'll be able to do

• Know technical information about a range of ICT products, testing procedures and associated activities.
• Know the equipment to be used for testing and the reasons for each test.
• Carry out routine testing of ICT systems.
• Assist in other testing activities related to ICT systems.

What you'll be able to do

• Know technical information about a wide range of ICT products, testing procedures and associated activities.
• Know the equipment to be used for testing and the reasons for each test.
• Carry out testing of ICT systems.
• Support others in the testing process.

What you'll be able to do

• Know basic technical information about the system to be tested, including its components and functionality
• Know testing procedures and associated activities, including preparation, execution, and documentation
• Know the equipment to be used for testing and the reasons for selecting specific equipment
• Assist in testing activities under direction, following established procedures and guidelines
• Record test results accurately and completely, using appropriate documentation methods

What you'll be able to do

• Prepare to act as top person for high risk teams working in confined spaces
• Oversee safe entry and exit to high risk confined spaces, ensuring adherence to safety protocols
• Monitor the work of teams to ensure procedures are followed correctly
• Prepare for and deal with emergencies that may arise in high risk confined spaces
• Use appropriate behaviour when carrying out top person work in high risk confined spaces
• Use appropriate knowledge when carrying out top person work in high risk confined spaces
• Apply relevant industry standards for top person work in high risk confined spaces

What you'll be able to do

• Understand the fundamental principles of work at height, including relevant legislation and guidance.
• Understand the requirements of a workplace health and safety risk assessment specifically related to work at height activities.
• Understand the various factors that influence the appropriate selection of work at height equipment, considering safety and suitability.
• Know the key factors that influence the selection of competent staff and contractors for undertaking work at height tasks.
• Understand the planning considerations necessary for work at height activities, including emergency procedures.
• Understand the effective supervision and management of work at height activities to ensure safety and compliance.

What you'll be able to do

• Assist in the administration of user profiles
• Assist in the administration of user profiles under supervision

What you'll be able to do

• Administer user profiles, including creating, modifying, and deleting profiles.
• Administer user profiles to ensure users have appropriate access to resources and a consistent working environment.

What you'll be able to do

• Use e-mail software tools to compose clear and concise messages.
• Use e-mail software techniques to format and structure messages effectively.
• Use e-mail software tools to send messages to individuals and groups.
• Manage incoming email effectively by using folders, filters, and other organisational tools.
• Apply appropriate email etiquette and security practices.

What you'll be able to do

• Use e-mail software tools to compose clear and concise messages
• Use e-mail software tools to send messages to intended recipients
• Manage incoming e-mail effectively by using appropriate organisational techniques
• Manage incoming e-mail effectively by prioritising and responding to messages in a timely manner

What you'll be able to do

• Use e-mail software tools and techniques to compose and send messages effectively
• Manage the use of e-mail software effectively to ensure efficient communication and organisation

What you'll be able to do

• Connect to the Internet using appropriate hardware and software
• Use browser software to navigate webpages effectively, utilising features such as bookmarks and history
• Use browser tools to search for information from the Internet, employing effective search strategies
• Use browser software to communicate information online, utilising email, instant messaging, and social media
• Understand the need for safety and security practices when working online, including password management and virus protection

What you'll be able to do

• Select and set up an appropriate connection to access the Internet
• Set up and use browser software to navigate webpages
• Use browser tools to search effectively and efficiently for information from the Internet
• Use browser software to communicate information online
• Develop and apply appropriate safety and security practices and procedures when working online

What you'll be able to do

• Connect to the internet using appropriate hardware and software.
• Use browser software to navigate web pages effectively.
• Use browser tools to search for information from the internet, evaluating the reliability of sources.
• Use browser software to communicate information online through various methods.
• Follow and understand the need for safety and security practices when working online, including data protection and online behaviour.

What you'll be able to do

• Understand how to plan the installation and upgrade of VMware ESX/ESXi, considering prerequisites and dependencies
• Configure ESX/ESXi networking, including virtual switches and port groups
• Configure ESX/ESXi storage, including datastores and storage protocols
• Install and configure vCenter Server, including its components and services
• Deploy and manage virtual machines and vApps, including resource allocation and virtual machine settings
• Manage vCenter compliance, ensuring adherence to security policies and standards
• Establish vCenter service levels, defining performance targets and monitoring metrics
• Perform troubleshooting and alarm management, identifying and resolving issues within the vCenter environment

What you'll be able to do

• Programme web applications using appropriate languages and technologies
• Use data effectively for webpages, including data storage and retrieval methods
• Troubleshoot web applications to identify and resolve common issues
• Know client-side scripting code, such as JavaScript, and its purpose in enhancing web page functionality
• Configure web applications, including server settings and security measures
• Create a web-based application that meets specified requirements

What you'll be able to do

• Plan web pages
• Create web pages
• Use website software tools to structure web pages
• Use website software tools to format web pages
• Publish web pages to the Internet
• Publish web pages to an intranet

What you'll be able to do

• Create appropriate structures for websites, considering usability and accessibility
• Create styles for websites using appropriate technologies to ensure a consistent visual appearance
• Use website software tools to prepare content for websites, ensuring it is optimised for online viewing
• Publish websites to a web server, ensuring they are accessible to intended users

What you'll be able to do

• Create website structures using appropriate markup languages (e.g., HTML)
• Create website styles using appropriate styling languages (e.g., CSS)
• Use structures and styles effectively to produce well-organised and visually appealing websites
• Select appropriate website software tools for developing websites
• Use website software features to create multiple page websites
• Develop websites with multimedia elements, such as images, audio, and video
• Incorporate interactive features into websites, such as forms and animations
• Publish websites to a web server or hosting platform
• Test websites thoroughly to ensure functionality and compatibility
• Test websites across different browsers and devices
• Test websites for accessibility and usability

What you'll be able to do

• Install Windows 7 operating systems
• Upgrade existing operating systems to Windows 7
• Migrate user data and settings to Windows 7
• Deploy Windows 7 using appropriate methods
• Configure hardware devices within a Windows 7 environment
• Configure applications for optimal performance in Windows 7
• Configure network connectivity in Windows 7
• Configure access to network resources within Windows 7
• Configure mobile computing settings in Windows 7
• Monitor systems running Windows 7 to ensure optimal performance
• Maintain systems running Windows 7 through troubleshooting and updates

What you'll be able to do

• Understand how to plan and manage a client life cycle strategy
• Understand how to design a standard image
• Understand how to design client configurations
• Understand how to design a Windows 7 client deployment
• Understand how to design application packages for deployment

What you'll be able to do

• Identify the cause of and resolve desktop application issues
• Identify the cause of and resolve networking issues
• Manage and maintain systems that run Windows 7 Client
• Support mobile users accessing Windows 7 Enterprise systems

What you'll be able to do

• Plan network and application services within a Windows Server 2008 Enterprise environment.
• Design core identity and access management components to control user authentication and authorisation.
• Design supporting identity and access management components to enhance security and manage user roles.
• Design solutions for business continuity and data availability to ensure minimal downtime and data loss.

What you'll be able to do

• Plan for Server Deployment, considering factors such as hardware requirements, network infrastructure, and security considerations.
• Plan for Server Management, including defining roles and responsibilities, establishing monitoring procedures, and implementing security policies.
• Monitor Servers to track performance metrics, identify potential issues, and ensure optimal operation.
• Maintain Servers by applying updates, patching vulnerabilities, and performing routine maintenance tasks.
• Plan Application Provisioning, including selecting appropriate deployment methods, configuring application settings, and managing user access.
• Plan Data Provisioning, including designing storage solutions, implementing backup and recovery procedures, and ensuring data security.
• Plan for Business Continuity, including developing disaster recovery plans, implementing redundancy measures, and testing failover procedures.
• Plan for High Availability, including implementing clustering solutions, configuring load balancing, and ensuring minimal downtime.

What you'll be able to do

• Understand the process of installing and configuring Windows Server operating systems.
• Understand the different server roles available in Windows Server and their respective functions.
• Understand the concepts and implementation of Active Directory for user and resource management.
• Understand different storage technologies and their management within a Windows Server environment.
• Understand how to monitor and manage server performance to ensure optimal operation.
• Understand the procedures for performing server maintenance tasks, including updates, backups, and troubleshooting.

What you'll be able to do

• Create Windows applications using appropriate development tools
• Create Windows Form applications with graphical user interfaces
• Create Windows Services applications that run in the background
• Access data in Windows form applications using appropriate data access methods
• Deploy Windows applications to different environments
• Create Windows applications using appropriate development tools and techniques

What you'll be able to do

• Enter, edit and combine text and other information accurately within word processing documents, ensuring clarity and consistency
• Structure information effectively within word processing documents using appropriate formatting and layout techniques
• Use word processing software tools to format and present documents to a professional standard, meeting specific requirements

What you'll be able to do

• Enter and combine text and other information accurately within word processing documents, ensuring consistency and clarity.
• Create and modify layout and structures for word processing documents, including headings, tables, and lists.
• Use word processing software tools to format and present documents effectively to meet requirements, considering audience and purpose.

What you'll be able to do

• Enter and combine text and other information accurately within word processing documents
• Create and modify appropriate layouts, structures and styles for word processing documents
• Use word processing software tools and techniques to format and present documents effectively to meet requirements