The scoreboard, honestly: the hard targets, how often each one is actually looked at,
and the quiet human signals that never make it onto a dashboard.
Programme Completion Rate
Percentage of enrolled learners who finish a specific learning pathway or programme you've designed or managed.
Target · Achieve 80% completion rate for assigned learning pathways.If 100 people started the 'New Manager Essentials' pathway you designed, we'd expect 80 or more to complete all modules and activities.
Learner Skill Application (Kirkpatrick Level 3)
Measured improvement in a key skill for participants of a flagship programme, often via pre/post assessments or 360-degree feedback.
Target · Demonstrate a 30% measured improvement in a key skill (e.g., 'Coaching Skills') for a flagship programme.Participants in the 'Coaching for Performance' programme show, on average, a 30% increase in their 'Coaching Effectiveness' scores in their 360-degree feedback after completing the training.
Project Delivery: On Time & On Budget
How often new learning programmes or significant workstreams are launched according to agreed timelines and within allocated budget.
Target · 90% of new learning programmes launched on time and within budget.You're leading the 'Sales Enablement' programme launch. If it was due on 1st March with a £10K budget, hitting those marks means you've delivered successfully.
LMS/LXP Data Accuracy & Reporting
The reliability and completeness of learning data in our systems, and your ability to pull accurate, insightful reports.
Target · Maintain >98% data accuracy for assigned programmes; deliver 95% of requested reports on time and error-free.When the Head of Sales asks for a report on 'Advanced Negotiation Skills' completion for their team, you can pull it accurately and quickly, showing no discrepancies in learner status.
Programme Design Quality
How well your designed programmes meet stated learning objectives and resonate with the target audience, going beyond just 'smile sheets'.
- Positive feedback from SMEs and learners on content relevance and structure (not just delivery). Programmes are clearly aligned to identified skill gaps. You're able to articulate the 'why' behind design choices. We see evidence of creativity in how you approach learning solutions, not just standard slides.
Stakeholder Trust & Collaboration
Your ability to build strong working relationships, manage expectations, and effectively collaborate with internal and external partners.
- SMEs proactively seek your input on learning needs. You're seen as a reliable partner, not just a task-doer. Feedback from HRBPs mentions your responsiveness and problem-solving. You can navigate tricky conversations with facilitators or vendors smoothly. People actually *want* to work with you.
Mentorship & Team Contribution
Your willingness and ability to support and guide junior team members, sharing your knowledge and helping them grow.
- Junior team members come to you for advice. You regularly offer to review their work or help them unstick a problem. You actively contribute to team meetings, sharing best practices or lessons learned. You're seen as a helpful, experienced voice in the team, not just focused on your own tasks.
Problem-Solving & Adaptability
How effectively you identify issues, propose solutions, and adapt when things inevitably go off-script in programme delivery.
- You flag potential problems early, often with a proposed solution. When a programme element fails, you calmly find a workaround without needing constant direction. You can pivot quickly when business priorities shift, adjusting programme plans without major drama. You learn from mistakes and apply those lessons to future projects.