The scoreboard, honestly: the hard targets, how often each one is actually looked at,
and the quiet human signals that never make it onto a dashboard.
Programme Portfolio SROI Ratio
The Social Return on Investment (SROI) for your managed portfolio of community programmes.
Target · Achieve an SROI of at least 4:1 across your portfolio.Your education programmes in Southeast Asia demonstrate that for every £1 invested, £4.50 in social value (e.g., increased school attendance, improved literacy rates) is generated.
Strategic Partner Satisfaction (NPS)
Net Promoter Score (NPS) from your key strategic nonprofit and community partners.
Target · Maintain an NPS score of +50 or higher from partners.Partners consistently rate their experience working with your team as 'excellent', indicating strong relationships and effective collaboration, leading to an NPS of +55.
Budget Adherence & Efficiency
Managing your regional or thematic budget within allocated parameters and demonstrating efficient use of funds.
Target · Operate within +/- 5% of the approved annual budget, with at least 10% of total spend allocated to impact measurement and evaluation.You manage a £1.5M regional budget, ensuring all programmes are funded appropriately, whilst also investing £150K into robust impact measurement tools and external evaluations, all within a 2% variance.
Employee Engagement in Community Programmes
The level of employee participation and satisfaction with community affairs initiatives within your remit.
Target · Increase employee participation in volunteer programmes by 15% year-on-year, and achieve an average satisfaction score of 4.0/5.0 for organised activities.Your team organises a global volunteering week that sees 2,000 employees participate (a 17% increase), with 90% rating the experience as 'very positive' or 'excellent'.
Strategic Alignment & Materiality
How well your programmes align with the company's overall sustainability strategy and identified material ESG issues.
- Your annual plan clearly links each programme to specific material topics (e.g., climate resilience, equitable education). You're regularly invited to strategic planning meetings outside your immediate department, showing others recognise the connection between your work and wider business goals. Programme proposals consistently demonstrate a 'theory of change' that directly addresses identified community needs and company priorities.
Team Leadership & Development
Your ability to lead, mentor, and develop your direct reports, fostering a high-performing and engaged team.
- Your team members consistently meet or exceed their performance goals. You conduct regular 1:1s, provide constructive feedback, and identify clear development pathways for your team. You'll see a low regrettable attrition rate within your team, and feedback from skip-level managers confirms your team feels supported and challenged. You're also actively coaching your team on navigating complex stakeholder situations.
Reputational Risk Mitigation
Your proactive identification and mitigation of community-related risks that could impact the company's reputation or operations.
- You present regular updates to senior leadership on emerging community issues in key regions, often before they hit the news. You've established strong relationships with local community leaders, allowing for early warning and resolution of potential conflicts. You're seen as the 'go-to' person when a regional business unit needs advice on a sensitive community matter, preventing issues from escalating.
Influencing & Collaboration
Your effectiveness in influencing internal stakeholders and collaborating across different departments to achieve community affairs objectives.
- You're able to secure resources (e.g., marketing support, legal advice, employee volunteers) from other departments without needing your Director to intervene. Key internal partners (e.g., Regional MDs, Comms Leads) proactively seek your input on initiatives that have a community dimension. You've successfully built consensus for complex, multi-departmental community programmes, even when initial resistance was high.