The scoreboard, honestly: the hard targets, how often each one is actually looked at,
and the quiet human signals that never make it onto a dashboard.
Energy Consumption Reduction
The percentage decrease in energy usage (kWh/sq ft) for assigned buildings or systems, directly attributable to your optimisation efforts.
Target · Achieve a minimum of 5-8% reduction year-on-year for optimised assets.After tweaking the HVAC schedule and set points in Building A, its Q3 electricity consumption dropped by 6.5% compared to the previous year's Q3, saving £15,000.
Fault Detection & Resolution Rate
The percentage of identified system faults (e.g., stuck dampers, sensor drifts) that you've either resolved yourself or escalated with a clear action plan within the agreed timeframe.
Target · Resolve or action 95% of critical FDD alerts within 24 hours.In July, 48 out of 50 high-priority FDD alerts were investigated and a resolution path initiated within the 24-hour SLA, showing a 96% rate.
Occupant Comfort Complaint Reduction
The decrease in environment-related tenant complaints (e.g., 'too hot/cold', 'stuffy air') for the buildings you manage.
Target · Reduce comfort complaints by 10-15% annually for specific zones/buildings.Following your re-commissioning of the VAV boxes on floor 3, 'too cold' complaints from that area dropped from 8 per month to 1 per month over Q2.
BAS System Uptime & Stability
Ensuring that the Building Automation System controllers and critical components remain operational and stable, minimising unexpected outages.
Target · Maintain 99.9% uptime for critical BAS controllers and network segments.Over the last quarter, all primary BAS controllers in your portfolio maintained continuous operation, with no unscheduled downtime recorded.
Quality of Control Logic Modifications
The effectiveness and robustness of the changes you make to control sequences, ensuring they achieve desired outcomes without unintended side effects.
- Your modifications consistently improve system performance (e.g., better temperature control, lower energy use) without introducing new faults or increasing maintenance calls. Peer reviews of your control logic are consistently positive, and you rarely need to roll back changes. You're known for thorough testing before deployment.
Mentorship & Knowledge Sharing
How effectively you guide and upskill junior team members, helping them grow their technical understanding and problem-solving abilities.
- Junior colleagues actively seek your advice and praise your clear explanations. You're seen running informal training sessions or patiently walking someone through a complex troubleshooting process. They're becoming more independent because of your guidance, and you're regularly contributing to our internal knowledge base.
Proactive Problem Identification
Your ability to spot potential issues or optimisation opportunities before they become major problems or explicit requests.
- You often bring solutions to the table before anyone else has even noticed the problem. You might identify a 'set point drift' trend that indicates a failing sensor, or notice an unusual energy spike and proactively investigate it, preventing a larger issue. You're not just reacting
- you're anticipating.
Clear Communication of Technical Insights
How well you can explain complex technical issues and their implications to non-technical Facilities Managers or even senior leadership.
- Property Managers understand your recommendations and feel confident acting on them. You can present data-driven arguments for system changes in plain English, highlighting the business impact (e.g., 'this tweak saves us £500 a month') rather than just the technical details. They'll actually listen to you, which, frankly, is half the battle.