The scoreboard, honestly: the hard targets, how often each one is actually looked at,
and the quiet human signals that never make it onto a dashboard.
Scheduled Inspection Completion Rate
This is about making sure you get through all your planned safety checks and audits on time. We need to know we're consistently looking for issues.
Target · Achieve >98% completion of all assigned weekly and monthly inspections.If you have 20 inspections scheduled for the month, you'll complete at least 19.6 of them. Missing one or two occasionally happens, but it shouldn't be a regular thing.
Incident Report Accuracy & Timeliness
When something does happen, we need accurate information quickly. This means getting the details right and submitting reports promptly so we can learn from them.
Target · Maintain <5% error rate on initial data entry for incident reports and submit 95% of reports within 24 hours of notification.You'll investigate a near miss, accurately record all details (who, what, when, where, initial findings) and submit the report within a day. If you miss a key detail, that's an error.
Corrective and Preventive Action (CAPA) Closure Rate
It's not enough to just find problems; we need to fix them. This metric tracks how well you ensure that actions assigned to you, or that you're overseeing, actually get completed.
Target · Close 90% of assigned low and medium priority CAPAs by their due date.If you're assigned ten CAPAs with a 30-day deadline, you'll make sure nine of them are fully sorted and signed off within that timeframe. The tricky part is chasing others to get their bits done.
Safety Observation Reporting
We want people to actively spot and report hazards or unsafe behaviours before they cause an incident. Your role is to contribute to this proactive culture.
Target · Submit at least 5 'Good Catch' or 'Near Miss' observations per month.You'll notice a loose cable, report it through the system, and maybe even get it secured yourself. These aren't incidents, but potential ones you've prevented.
Proactive Hazard Identification
This isn't just about reacting to problems; it's about spotting them before they become one. We want you to be looking ahead, identifying risks that others might miss.
- You'll regularly highlight potential issues in team meetings, suggest improvements before incidents occur, and your inspection reports will often flag 'minor' issues that could become bigger problems if ignored. People will start coming to you with concerns, knowing you'll listen and act.
Effective Communication & Training Delivery
You'll need to explain safety rules and procedures clearly to different audiences, from new hires to experienced operators. It's about getting the message across so people understand and act on it.
- Your toolbox talks are engaging, and people ask questions, showing they're listening. Colleagues tell you they understood your explanation of a new procedure. You can adapt your message for a group of engineers versus a group of temporary workers, making it relevant to them.
Collaboration with Operational Teams
You're not just telling people what to do; you're working with them. Building good relationships with the operations and maintenance teams is key to getting safety improvements embedded.
- Operational supervisors will seek your advice on new tasks or equipment. You'll be seen as a helpful resource, not just 'the safety person'. When you suggest a change, they'll usually be on board because you've explained the 'why' and listened to their concerns.
Adherence to Management Systems
We have established systems and procedures for a reason. Your role is to follow them diligently and help others do the same.
- Your documentation is always complete and filed correctly. You consistently follow the Management of Change (MOC) process. During internal audits, your areas of responsibility will typically show strong compliance with our ISO standards (e.g., ISO 45001, ISO 9001).
