The scoreboard, honestly: the hard targets, how often each one is actually looked at,
and the quiet human signals that never make it onto a dashboard.
Process Mapping Accuracy
How accurately you document our existing 'as-is' and new 'to-be' procurement processes.
Target · 98%+ accuracy in documenting process steps and decision points.If you're mapping the P2P process, we'd expect nearly every step, system interaction, and approval gate to be correctly identified and documented, with very few omissions or errors found during review.
Data Cleansing & Classification Rate
The volume and quality of supplier or spend data you cleanse and classify, ensuring it's accurate and usable for analysis.
Target · Successfully cleanse and classify >1,000 supplier records or £5M of spend data per week, with <2% error rate.You've taken a raw list of 1,500 suppliers with inconsistent names and addresses, and transformed it into 1,400 unique, validated records, correctly assigning them to the right categories, all within a week.
UAT Defect Resolution Rate
How many defects (bugs or issues) you identify and help resolve during User Acceptance Testing (UAT) for new system configurations or features.
Target · >95% of identified defects logged, tracked, and confirmed as resolved before go-live.During UAT for a new contract approval workflow, you found 20 issues. You clearly documented 19 of them, worked with IT to get them fixed, and verified the fixes, meaning only one minor issue slipped through.
P2P Cycle Time Reduction (Contribution)
Your contribution to making the 'Procure-to-Pay' process (from requisition to payment) faster and smoother.
Target · Contribute to a 10% reduction in average requisition-to-order time for your assigned process area over 6 months.By optimising a specific workflow and providing better user training, the average time for a certain type of requisition to become a purchase order dropped from 5 days to 4.5 days in your area.
Process Documentation Clarity & Completeness
How easy it is for others (new hires, auditors, users) to understand the processes you've documented.
- Positive feedback from new starters saying your guides made their onboarding easier. Auditors can easily follow process flows. Colleagues rarely ask for clarification on documented steps. You've used clear language, diagrams, and examples.
Stakeholder Feedback (Process Owners)
How satisfied the business users and process owners are with your support, problem-solving, and system configurations.
- Business users proactively come to you for advice on process issues. Your manager receives positive comments about your responsiveness and ability to fix problems. You're seen as a reliable expert for your assigned process area.
Proactive Problem Identification
Your ability to spot potential process issues or system glitches before they become major problems.
- You flag an upcoming contract renewal issue before the Category Manager notices. You identify a potential data integrity problem in the spend cube before Finance raises it. You suggest a small process tweak that prevents future user errors.
Informal Mentorship & Knowledge Sharing
How effectively you share your knowledge and help less experienced team members develop their skills.
- Junior analysts come to you for advice. You're happy to do a quick walk-through of a system configuration. You contribute to team knowledge bases or training sessions without being asked.