The pathway
How you actually get there, here
How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.
- 1
Customer Support / Service Desk Analyst
1-2 yearsSkills to master
- Troubleshooting, user communication, ticket management, understanding user frustration.
You're ready to move on when
- Consistently high user satisfaction scores in your previous role.
- Demonstrated ability to resolve complex technical issues for users.
- Experience with a ticketing system and managing a queue of requests.
- 2
Procurement Administrator / Assistant
1-2 yearsSkills to master
- Basic procurement processes (PO creation, invoice processing), supplier management, data entry accuracy.
You're ready to move on when
- Strong understanding of the purchase-to-pay cycle.
- Experience with a procurement system (even if just as a user).
- Proven ability to manage and maintain accurate data.
- 3
Recent Graduate (IT, Business, or related)
0-1 year (post-graduation)Skills to master
- Applying academic knowledge to real-world business problems, rapid learning of new systems, professional communication.
You're ready to move on when
- Strong academic performance in relevant subjects.
- Participation in relevant internships or projects.
- Demonstrated passion for technology and process improvement.


