UK

United Kingdom · Learning and Development · Mid-Level (2-5 years)

Performance Support Specialist

Here is the whole job, in plain words. What it is, a real day, what you decide, how you're judged, how people get here and where they go next. Then the part no course gives you: twelve AI tutors who learn your work.

  • Experience bandMid-Level (2-5 years)
  • Direct reportsNo direct reports
  • Reports toLearning Technology Manager
  • UK framework levelUsually a coordinator, or early in a professional job

Also advertised as L&D Operations Assistant · Learning Platform Administrator · Digital Learning Support Analyst

Built on an analysis of 43,079 real UK job descriptions · grounded in qualifications employers recognise

Start with a free Future Fluency check, tuned to Performance Support Specialist

Ten quick questions, one per Future Fluency, asked against this role rather than a generic one. About five minutes, and no card.

Start the check, free

1What this role really is

This role is all about making sure our people can actually learn and do their jobs without hitting frustrating roadblocks. You'll be the person behind the scenes, keeping our learning platforms running smoothly and ensuring everyone has what they need, exactly when they need it. Think of yourself as the quiet hero making sure the lights stay on for our learners.

2What you'd actually use

The tools this job runs on, and how well you'd need to know each one.

Learning Platform (LXP/LMS) - Degreed, Docebo, Cornerstone OnDemandIntermediate

Managing user groups, uploading courses, troubleshooting user access issues, pulling standard reports, and configuring basic learning paths. You'll live in this system.

Content Authoring - Articulate 360 (Rise, Storyline), CamtasiaBasic

Performing minor text or image edits to existing learning modules, publishing SCORM packages, and maybe recording simple screen captures for quick job aids. You won't be building full courses.

Digital Adoption Platform (DAP) - WalkMe, Pendo, WhatfixBasic

Deploying pre-built walkthroughs, updating tooltips, and on-screen guidance. You'll make sure the in-app help is current and relevant.

Knowledge Management - Confluence, Notion, SharePoint OnlineIntermediate

Creating and formatting pages, managing permissions, and ensuring content is tagged correctly according to our internal taxonomy. Keeping our internal wiki tidy.

Data & Analytics - Excel (Power Query, PivotTables, VLOOKUP)Intermediate

Exporting data from systems, cleaning datasets, building pivot tables, and creating basic charts for standard L&D reports. You'll be comfortable with data manipulation.

HRIS - Workday HCM, SAP SuccessFactors, BambooHRIntermediate

Viewing employee data, understanding the data structure for reporting and creating user groups in the LMS. You won't be making changes, but you'll understand how the data flows.

3What you get to decide, and how that grows

Power in a job isn't your title. It's what you're allowed to decide. Here's how it grows as you move up.

The choiceComing inWhere you are nowThe step above
Resolving User Access IssuesEscalate to supervisor for all but the most basic password resets.Independently resolve most Tier 1 & 2 issues (e.g., course assignment, completion updates, basic troubleshooting). Escalate system-level bugs or complex data issues.Resolve all complex user issues, including data discrepancies across systems. Determine when to escalate to IT or vendor support.
Content Upload & PublishingExecute uploads following strict checklists, all reviewed by a senior colleague.Independently upload, configure, and publish standard learning content. Ensure correct tagging and audience assignment. Identify and flag content quality issues to content designers.Lead the publishing process for major initiatives, advise content designers on optimal publishing settings, and troubleshoot complex SCORM/xAPI issues.
Process Improvement SuggestionsIdentify minor inefficiencies and suggest them to supervisor.Propose solutions for recurring operational issues or system improvements, outlining potential benefits and challenges. Consult manager on implementation.Design and lead the implementation of significant process improvements or system enhancements. Present business cases to leadership for approval.
Vendor InteractionNo direct interaction; all communication through supervisor.Communicate with vendors for routine support tickets (e.g., bug reporting, feature requests). Inform manager of critical issues.Lead discussions with vendors on technical issues, product roadmaps, and potential solutions. Evaluate new features and provide recommendations.

4How you'll be judged

The scoreboard, honestly: the hard targets, how often each one is actually looked at, and the quiet human signals that never make it onto a dashboard.

Support Ticket Resolution Time
The average time it takes for you to close a user support ticket related to learning platforms or content access.
Target · Under 8 business hours for Tier 1 & 2 issues

A user can't log into Degreed at 9 AM; you resolve it by 1 PM the same day. That's a 4-hour resolution.

Content Upload & Update Accuracy
The percentage of learning content uploads, assignments, or updates that are completed without errors (e.g., wrong audience, incorrect version, broken links).
Target · 99.5% accuracy rate

Out of 200 content updates in a month, you only make one minor error that's quickly corrected. That's 99.5% accuracy.

Standard Report Timeliness
The percentage of recurring L&D reports (e.g., completion rates, user activity) that are delivered on or before their scheduled deadline.
Target · 100% on-time delivery

The monthly compliance report is due on the 5th of each month; you consistently deliver it by the 4th.

Knowledge Base Hygiene Score
A score based on the currency, accuracy, and findability of articles within our internal knowledge base, as measured by regular audits.
Target · Maintain a score of 4.0/5.0 or higher

During a Q2 audit, 95% of articles are up-to-date, correctly tagged, and easily found via search, resulting in a 4.2 score.

User Satisfaction with Support
How satisfied colleagues are with your help when they encounter issues with our learning tools or content.
  • Positive feedback in post-support surveys (CSAT scores > 4.5/5.0), direct thank-you emails, and low escalation rates to your manager. People will actually say 'thanks for sorting that out so quickly' in Slack.
Proactive Problem Identification
Your ability to spot potential issues or inefficiencies in our learning platforms and processes before they become major problems.
  • You'll bring ideas to team meetings like 'I noticed X is causing Y, maybe we could try Z to fix it.' You might also share insights from user data that suggest a common point of confusion, rather than just waiting for tickets to roll in.
Documentation Quality
The clarity, completeness, and accuracy of the internal documentation you create for processes, troubleshooting, and system configurations.
  • Other team members can easily follow your guides to resolve issues or perform tasks without needing to ask you for clarification. New starters can get up to speed faster because your notes are actually useful.
Collaboration with Content Team
How well you work with the L&D content designers to ensure new learning materials are technically sound and ready for deployment.
  • You'll be part of early discussions, offering practical advice on how to publish content effectively. Content designers will actively seek your input before finalising a course, trusting your technical eye.

5Would you like it

The honest version. What people enjoy, and what grinds them down.

What people enjoy
Solving Puzzles & Fixing Things

You get a real kick out of figuring out why something isn't working and then making it right. That 'aha!' moment when a tricky user issue finally clicks into place is what keeps you going. You'll enjoy the detective work involved in troubleshooting.

Spending an hour digging into an LMS log to find the exact error code that explains why a course isn't marking complete, then implementing the fix and seeing it work.

Making Things Easier for Others

You genuinely like helping people. The idea that your work makes someone else's day a bit smoother, or helps them learn something important, is a big driver for you. You'll feel good knowing you've removed a roadblock for a colleague.

Receiving a 'thank you' email from a colleague who was stuck and is now able to access their mandatory training because of your quick support.

Order & Organisation

You appreciate systems that are well-organised and processes that are clearly defined. You'll enjoy the tasks of tidying up the knowledge base, ensuring content is correctly tagged, and keeping user data clean. Messy systems actually bother you.

Successfully completing a content audit and seeing all 'orphaned' content either updated, re-assigned, or archived, leaving a clean, searchable knowledge base.

What frustrates people
  • Dealing with 'garbage in, garbage out' – getting messy, incomplete data from other teams that you then have to clean up.
  • The 'magic wand' requests – being asked to turn a huge, dense document into an 'engaging microlearning' by tomorrow morning.
  • Chasing stakeholders for months to update critical, but now outdated, content.
  • The constant battle to figure out if a user's problem is their computer, the system, or just them not reading the instructions.
  • Being seen as 'just the LMS admin' rather than a key enabler of performance.
What this role does not give you
  • Lots of creative content development (that's for other roles in L&D).
  • A quiet, uninterrupted work environment (you're often responding to urgent requests).
  • Strategic leadership over the entire L&D function (that comes later).
  • A role where you rarely interact with frustrated people.

6Who you work with

This role directly impacts employee productivity and compliance by ensuring seamless access to essential learning and performance support tools. Your work means fewer helpdesk tickets, quicker problem-solving for employees, and a more efficient L&D function overall. Honestly, you're preventing a lot of headaches across the business.

Inside the business
  • L&D Content Designers
  • HR Business Partners
  • IT Service Desk
  • Departmental Managers (Sales, Operations, Product)
Outside the business
  • Learning Platform Vendors (e.g., Degreed, Articulate)

7What you need before you start

Not a wish list. The things you would be expected to already have.

  • At least 2 years of experience in an L&D support, operations, or administrative role, or an IT helpdesk role with a strong learning component.
  • Proven experience with at least one major Learning Management System (LMS) or Learning Experience Platform (LXP) like Degreed, Cornerstone, or Docebo.
  • Demonstrable experience in troubleshooting technical issues for non-technical users, patiently guiding them to solutions.
  • Strong organisational skills, with a track record of managing multiple tasks and deadlines effectively.
  • A solid understanding of data handling in Excel, including VLOOKUPs and PivotTables, for basic reporting.
  • Experience in creating or maintaining documentation in a knowledge base (e.g., Confluence, SharePoint).

8What to practise next

Where the job is going, and what to do about it starting this week.

Advanced Digital Adoption Platform (DAP) Configuration

As our internal systems become more complex, DAPs like WalkMe or Whatfix are becoming critical for guiding users through new processes and software. Moving beyond basic updates to designing sophisticated user journeys will be a huge value-add.

Designing multi-step user walkthroughs and guides. · Using advanced segmentation to target specific use · Integrating DAP analytics with learning data for d · Understanding how DAPs can reduce support tickets · Best practices for in-app guidance design.

  • This month: Get familiar with the advanced features of our current DAP (if we have one), explore its capabilities.
  • Next quarter: Volunteer to lead the design and implementation of a new, more complex DAP walkthrough for a specific business process.
  • Month 4-6: Analyse the impact of your DAP initiatives on user behaviour and support ticket volume.
  • Ongoing: Participate in vendor webinars and online communities for DAP best practices.

Quick win: Take ownership of auditing our existing DAP content. Identify one area where a more sophisticated walkthrough could significantly improve user experience and draft a proposal for it.

Basic Prompt Engineering for L&D

Generative AI is here to stay. Learning how to 'talk' to these tools effectively will massively boost your productivity, especially for drafting content, summarising documents, and even generating basic troubleshooting steps. It's about working smarter, not harder.

Understanding how to write clear, specific prompts · Using 'roles' and 'personas' in prompts (e.g., 'Ac · Iterative prompting: refining your requests to get · Summarisation and rephrasing techniques for long d · Ethical considerations and biases in AI-generated

  • This week: Start experimenting with ChatGPT or Claude for drafting emails, summarising internal documents, or brainstorming ideas.
  • This month: Try to use an LLM to draft a first version of a job aid or FAQ for a simple topic.
  • Next quarter: Share your prompt engineering 'wins' and challenges with the team, teaching others what you've learned.
  • Ongoing: Read articles and watch tutorials on effective prompt engineering techniques.

Quick win: Use AI to draft your weekly team update or summarise a long meeting transcript. It's a low-risk way to start experimenting and see immediate time savings.

9Staying current once you are in

What people here do to keep up
  • Joining L&D professional networks or online communities (e.g., Learning Technologies Group on LinkedIn) to stay updated on industry trends.
  • Attending webinars or virtual conferences on learning technology and performance support.
  • Taking online courses on advanced Excel, Power BI, or specific learning platforms.
  • Actively seeking feedback from colleagues and managers to identify areas for personal growth.

10How the AI economy is changing work like this

Before we ask anything of you, here's what we can already say about AI and work of this kind:

The new skill this role is being asked for: Data Storytelling & Visualisation (Beyond Basic Charts)

We're moving beyond just reporting numbers to telling a compelling story with our learning data. Stakeholders want to understand the 'so what?' behind the figures, not just the figures themselves. This will help us prove the value of L&D.

We'll only ever tell you what we can actually back up. No hype, no scare tactics.

The rising capability

Zavmo analysis

What's rising in its place

This is where the work is heading, and the higher pay with it. Get fluent here and the shift stops being a threat and starts being your edge.

Data Storytelling & Visualisation (Beyond Basic Charts)

We're moving beyond just reporting numbers to telling a compelling story with our learning data. Stakeholders want to understand the 'so what?' behind the figures, not just the figures themselves. This will help us prove the value of L&D.

  • Identifying key insights from raw data, not just p
  • Choosing the right chart type to convey a message
  • Designing dashboards that are easy for non-analyst
  • Using narrative to connect data points to business
  • Understanding common pitfalls in data visualisatio

What you’ll use

Skills this role draws on

Technical

  • The 5 Moments of Need Framework
  • Knowledge Management (KM) Principles
  • Microlearning Design Concepts
  • SCORM & xAPI Standards (Basic)
  • Learning Analytics & Kirkpatrick's Model (Levels 1 & 2)
  • User Acceptance Testing (UAT)

The pathway

How you actually get there, here

How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.

  1. 1

    L&D Coordinator / Administrator

    1-2 years

    Skills to master

    • Basic LMS administration, content uploading, user data management, responding to simple user queries, following established L&D processes.

    You're ready to move on when

    • Consistently accurate content uploads and user data management.
    • Proactive in identifying and resolving basic L&D system issues.
    • Demonstrates a clear understanding of L&D operational workflows.
    • Can independently handle routine administrative tasks without constant supervision.
  2. 2

    IT Service Desk Analyst (with L&D exposure)

    2-3 years

    Skills to master

    • Troubleshooting technical issues for non-technical users, ticket management systems, understanding basic network/software dependencies, clear communication of technical solutions.

    You're ready to move on when

    • Proven ability to diagnose and resolve a wide range of technical problems.
    • Excellent customer service skills when dealing with frustrated users.
    • Familiarity with ticketing systems and service level agreements (SLAs).
    • Has actively supported or shown interest in learning-related IT issues.
  3. 3

    HR Administrator (with Learning Focus)

    2-3 years

    Skills to master

    • Employee data management, HRIS reporting, understanding of internal HR policies, basic L&D programme coordination, communication with employees on HR/L&D matters.

    You're ready to move on when

    • Strong grasp of employee data privacy and management.
    • Experience with HRIS systems and data extraction for reporting.
    • Has actively supported or managed aspects of employee training programmes.
    • Demonstrates a keen interest in the operational side of learning and development.

11Where this role leads

The long view:Your journey here starts with making sure our learning systems run like clockwork, but where you go from there is really up to you. We're committed to giving you the tools and opportunities to build a truly impactful career in learning and technology.

Pay & demand

Pay and demand for this role will appear here, each figure traced to a named authoritative source (e.g. the ONS Annual Survey of Hours and Earnings, under the Open Government Licence). We don’t show numbers we can’t attribute.

The ten Future Fluencies

Zavmo analysis

The credential is what you can do today. These are what keep you valuable.

A qualification proves you can do the job as it's defined today. These ten are what decide whether you're still the obvious person for it in five years. They're the capabilities employers are now writing into senior roles faster than people are learning them. Zavmo weaves them through whatever you study, so you come out with both: the credential and the fluency.

The highlighted ones are the Fluencies your role leans on hardest, from how Performance Support Specialist is actually changing. In about two minutes, the free confidence check asks where you stand on each of the ten. That's the whole check, and it's what makes the plan yours rather than generic.

Where it leads

Roles this leads to

Also named as a next step, with no page in the catalogue yet:

  • Learning Technology Analyst

12The team that's yours

No two people are taught the same way. This is one-to-one, not one-to-many.

Zavmo is a hyper-personalised AI learning platform. Twelve virtual tutors, each with a different way of teaching, and one orchestration agent that picks the right one for the moment. So every single lesson is shaped around you, your role, and the way you learn. Not a course everyone sits through. A conversation built for you, and no one else.

…and nine more, matched to you after your first chat. Meet all twelve

Start free and meet yours

13What it feels like

A conversation, not a course

Because your tutor knows your role, your projects and your last session, learning sounds like this. And it's different for every single person:

Provide learning opportunities for colleaguesLevel 3

Applied to your work in Performance Support Specialist

By completing this unit, learners will be able to encourage learning and development in colleagues, help them identify learning needs and styles, and assist in planning, implementing, and reviewing learning opportunities.

How the thinking builds
  1. Remember
  2. Understand
  3. Apply
  4. Analyse
  5. Evaluate
  6. Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

One to one, not one to many

No two people run this the same way

A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.

  1. Your actual work Every lesson is taught against a live piece of your own work, not a worked example from a textbook.
  2. What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
  3. The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
  4. How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
  5. Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.

See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.

DemonstrateIllustration

Evidenced on your work in Performance Support Specialist

You do not finish by watching something. You finish by showing it on the work you already do, against the measures this job is judged on.

  • Support Ticket Resolution TimeThe average time it takes for you to close a user support ticket related to learning platforms or content access.A user can't log into Degreed at 9 AM; you resolve it by 1 PM the same day. That's a 4-hour resolution.Under 8 business hours for Tier 1 & 2 issues
  • Content Upload & Update AccuracyThe percentage of learning content uploads, assignments, or updates that are completed without errors (e.g., wrong audience, incorrect version, broken links).Out of 200 content updates in a month, you only make one minor error that's quickly corrected. That's 99.5% accuracy.99.5% accuracy rate
  • Standard Report TimelinessThe percentage of recurring L&D reports (e.g., completion rates, user activity) that are delivered on or before their scheduled deadline.The monthly compliance report is due on the 5th of each month; you consistently deliver it by the 4th.100% on-time delivery
  • Knowledge Base Hygiene ScoreA score based on the currency, accuracy, and findability of articles within our internal knowledge base, as measured by regular audits.During a Q2 audit, 95% of articles are up-to-date, correctly tagged, and easily found via search, resulting in a 4.2 score.Maintain a score of 4.0/5.0 or higher
These are this job's own measures, with its own targets. Nothing is marked evidenced, because nobody has started this yet. Yours would fill in from the work you bring.

Your passport

This isn't a certificate you file away. It's a passport to the life you're designing.

Every credit you earn and every fluency you build adds up: evidence where it counts, carried with you. Zavmo keeps the map: where you are, where you're heading, and the next step, at your pace, around your life. From Performance Support Specialist to Senior Performance Support Specialist, and whatever you decide comes after.

Level 3 · in progressAI Fluency→ Senior Performance Support Specialist→ your design
Where this takes you

Your journey here starts with making sure our learning systems run like clockwork, but where you go from there is really up to you. We're committed to giving you the tools and opportunities to build a truly impactful career in learning and technology.

See Your Progress GrowIllustration
Performance Support Specialist
  • The 5 Moments of Need Framework
  • Knowledge Management (KM) Principles
  • Microlearning Design Concepts
  • SCORM & xAPI Standards (Basic)
  • Learning Analytics & Kirkpatrick's Model (Levels 1 & 2)
  • User Acceptance Testing (UAT)
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

14The detail, folded away

Everything else the record holds

The career branches in full, how AI is already showing up in the day-to-day, and the questions people ask about this job. Here when you want them, out of the way while you decide.

Where it leads next, rung by rung

Where it leads

The career path, and where it branches

Performance Support Specialist is a start, not a ceiling. Each step below asks for new skills and hands back more autonomy.

  1. Senior Performance Support Specialist

    3-5 years in current role

    Level 3 (Senior)

    • Learning Analytics (Advanced): Building custom dashboards, interpreting data to identify trends and make recommendations.
    • LMS/LXP Configuration (Advanced): Leading new feature implementations, optimising system settings for performance.
    • Digital Adoption Platform (DAP) Design: Creating and managing complex in-app guidance journeys.
    • Project Management (Small Scale): Leading small L&D tech projects from conception to completion.

  2. Learning Technology Analyst

    4-6 years in current role

    Level 3 (Senior) or Level 4 (Lead)

    • Integration Management: Working with IT to integrate learning platforms with other business systems (HRIS, CRM).
    • Data Governance: Defining and implementing standards for learning data quality and privacy.
    • Advanced Reporting & BI Tools: Building complex data models and interactive dashboards in tools like Power BI or Tableau.
    • Emerging Tech Evaluation: Researching and piloting new learning technologies (e.g., VR/AR, adaptive learning platforms).
Working with AI on the job

Working with AI

Where AI is starting to help

Let's be honest, parts of this job can be a bit repetitive. But what if you could offload some of those tasks to a smart assistant? We're not talking about replacing you; we're talking about giving you superpowers. Imagine spending less time on the mundane and more time on the interesting stuff – like solving trickier problems or actually improving processes.

AI isn't just for data scientists anymore. For a Performance Support Specialist, it's about automating the fiddly bits, getting insights faster, and drafting communications in a fraction of the time. We're actively exploring and investing in AI tools to make your job less about button-pushing and more about strategic impact. Here’s a sneak peek at how AI can transform your daily grind:

Automated Content Tagging & Curation

Ever get a new document or video and have to manually add all the right tags so people can find it? AI tools can now scan that content and suggest relevant metadata tags based on its topic. This means less time spent on tedious tagging and more time making sure the content is actually good. You'll upload content, and the AI will give you a head start on making it searchable in our LXP or knowledge base.

Smart Content Gap Analysis

Imagine an AI that quietly watches what people are searching for in our knowledge base or learning platforms. If lots of people search for 'new expense policy' and get no results, the AI flags it. It'll cluster these failed searches into themes, giving you a data-driven report on the most urgent content gaps we need to fill. No more guessing what people need; the AI tells you, saving you hours of manual digging.

Job Aid & Microlearning Draft Generation

Got a dense, 50-page policy document from a Subject Matter Expert? Instead of starting from scratch, feed it into a generative AI. Ask it to produce a first draft of a checklist, a FAQ, or even a script for a 2-minute explainer video. You'll still need to review, refine, and add your human touch, but it'll give you a massive head start, cutting down content creation time significantly.

Intelligent Support Ticket Triage

Think of an AI-powered chatbot as your first line of defence for user queries. It can handle common questions, point users to relevant knowledge base articles, and even collect initial diagnostic information for more complex issues. When a ticket does land in your inbox, it'll come with all the basic info already gathered, letting you jump straight to solving the actual problem. This means fewer repetitive questions for you.

Common questions

Common questions

How do you become a Performance Support Specialist?

Common routes in include L&D Coordinator / Administrator (1-2 years), IT Service Desk Analyst (with L&D exposure) (2-3 years) and HR Administrator (with Learning Focus) (2-3 years). Times vary with prior experience.

Where can a Performance Support Specialist progress to?

This role can lead on to Senior Performance Support Specialist (3-5 years in current role) and Learning Technology Analyst (4-6 years in current role), depending on the skills you build.

What level is a Performance Support Specialist in the UK?

This role aligns to RQF Level 3 on the UK framework, a guide to the depth of qualification it maps to, not a hard entry bar.

What new skills matter most for a Performance Support Specialist?

Increasingly, Data Storytelling & Visualisation (Beyond Basic Charts). These are the areas where the higher-paid, future-proof work is heading.

The honest bit

You’ve started things before

Most of them were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.

There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.

And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.

What it costs

Less than one coaching session. Every month.

A single career-coaching hour costs more than a month of this, and it ends when the hour does. Zavmo doesn't. It's £70 a month, about £2.30 a day, for a companion that knows a Performance Support Specialist, works on the job you actually do, and keeps going at your pace rather than a timetable's.

  • Searching and planning stay free. You only pay when you start learning.
  • Your credits are yours. Regulated, and they don't vanish when a subscription ends.
  • Cancel any time and billing stops. No notice period, no minimum term.

Your path, personalised

You have the map. Walking it is the part we do together.

This route runs to 10 national skill standards. That is a real journey.

Zavmo shapes a learning experience as unique as you are. It fits how you learn, your pace and the work you already do. Every step stays benchmarked to recognised national standards. That’s the plan for becoming a Performance Support Specialist: personal to you, and it still counts. The first steps are free.

Independent research finds well-designed intelligent tutoring performs nearly as well as one-to-one human tutoring: VanLehn (2011), Educational Psychologist.

A private tutor in the UK averages £35–40 an hour . Zavmo is £70/month.

A real plan on learn.zavmo.ai: Ofqual-regulated units, credits, and a three-month run at your own pace.
Start free No commitment. See your first steps free.

15Where to go from here

Other roles at Level 3

Same depth of qualification, different job. Useful if the work appeals but this particular role does not.

Other roles in Learning and Development

Stay in the field you know and move sideways rather than up.

If you leave this industry

The skills you'll gain here – platform administration, troubleshooting, data analysis, and knowledge management – are highly transferable. You could move into IT support, general business operations, product support, or even specialised roles within EdTech companies. Good operational skills are always in demand.

Not sure this is the right direction?

Work out what you actually want from work first, then come back and see which roles fit it. Takes about ten minutes.

This role profile is © 2026Growth Engineering Technologies Ltd. Built from UK occupational standards and regulated qualification data, and written for Zavmo.

You're not behind. You're right on time. The shift is only just beginning. Your role won't look the same in two years. Be the one who leads the change, not the one it happens to. Build my plan, free Here's the first ten minutes: a 2-minute confidence check → your personalised roadmap → meet the tutors matched to you. No card, cancel any time. No card. Build your plan, see your roadmap and meet the twelve tutors matched to you. All free. When you're ready to start learning, it's £70 a month, billed monthly. Cancel any time and billing stops.