The scoreboard, honestly: the hard targets, how often each one is actually looked at,
and the quiet human signals that never make it onto a dashboard.
Programme Completion & Engagement
The percentage of targeted employees who complete key strategic learning programmes and actively engage with the content.
Target · >85% completion rate for mandatory/critical programmes; >70% engagement for optional programmes.Our Q2 'Leadership Essentials' programme saw 88% of targeted managers complete all modules, and 75% participated in optional peer coaching sessions.
Behavioural Change (Kirkpatrick Level 3)
Measured improvement in specific on-the-job behaviours that the learning programme aimed to influence.
Target · >20% measured improvement in key behaviours 3-6 months post-programme.After the 'Effective Coaching Conversations' programme, 360-degree feedback showed a 25% increase in managers demonstrating active listening and constructive feedback skills.
Business Impact (Kirkpatrick Level 4)
Directly linking a strategic learning programme to a measurable improvement in a core business KPI.
Target · Directly link a strategic programme to a >5% improvement in a relevant business KPI (e.g., sales quota attainment, new hire time-to-productivity, customer satisfaction).The 'Advanced Sales Techniques' programme contributed to a 7% uplift in average deal size for participating sales reps in the following quarter, compared to a control group.
Budget Adherence
Delivering strategic learning programmes within the allocated budget.
Target · Within 5% of the approved programme budget (typically £50K-£500K).The 'Digital Transformation Upskilling' programme, with a £250K budget, was delivered at £245K, coming in 2% under budget.
Team Development & Retention
The growth and stability of your direct reports, ensuring they're developing their skills and staying with us.
Target · At least one direct report promoted or takes on a lead project role within 18 months; voluntary turnover for your team <10%.One of your LBPs was promoted to Senior LBP after leading a successful product launch training, and your team's retention rate for the year was 92%.
Strategic Influence & Partnership
How effectively you influence senior leaders and become a trusted partner in strategic business discussions, not just an 'order taker'.
- You're proactively invited to VP-level planning meetings
- your advice is sought on talent challenges
- you're seen as a credible voice when challenging assumptions about learning needs
- senior leaders champion your programmes.
Programme Quality & Innovation
The overall quality, relevance, and innovative approach of the learning programmes you design and oversee.
- Programmes receive consistent positive feedback (beyond 'happy sheets') on content, delivery, and applicability
- external benchmarks recognise our programmes as strong
- you're introducing new, effective learning modalities or technologies.
Problem Diagnosis Acumen
Your ability to dig beyond surface-level requests to identify the true root causes of performance gaps and propose appropriate (which might not always be learning) solutions.
- You consistently reframe stakeholder requests into deeper performance problems
- your needs analyses uncover issues previously missed
- your proposed solutions are adopted because they address the core issue, not just the symptom.
Team Leadership & Mentorship
How well you lead, develop, and support your direct reports, fostering a high-performing and engaged team.
- Your team members feel supported and challenged
- they consistently hit their targets
- they express clear career development plans
- you're seen as a fair and effective manager in internal surveys.