UK

United Kingdom · Learning and Development · Entry Level (0-2 years)

Learning Technology Coordinator

Here is the whole job, in plain words. What it is, a real day, what you decide, how you're judged, how people get here and where they go next. Then the part no course gives you: twelve AI tutors who learn your work.

  • Experience bandEntry Level (0-2 years)
  • Direct reportsNo direct reports
  • Reports toLearning Technology Specialist
  • UK framework levelUsually someone starting out, or keeping a process running

Also advertised as Learning Systems Assistant · LMS Administrator (Junior) · Learning Operations Support · Digital Learning Assistant

Built on an analysis of 43,079 real UK job descriptions · grounded in qualifications employers recognise

Start with a free Future Fluency check, tuned to Learning Technology Coordinator

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1What this role really is

This isn't about building fancy new tech from scratch. This role is about keeping the lights on for our learning platforms, making sure everything runs smoothly for our learners. You'll be the person who gets content uploaded, users set up, and helps folks when they can't log in. Think of it as the engine room of our learning ecosystem—not always glamorous, but absolutely essential.

2What you'd actually use

The tools this job runs on, and how well you'd need to know each one.

Cornerstone OnDemand / Docebo (LMS/LXP)Basic

Managing user accounts, uploading SCORM content, running pre-built reports, handling Tier 1 support tickets related to access and course completion.

Articulate 360 (Storyline & Rise)Basic

Publishing courses using pre-made templates, performing basic quality assurance (QA) on SCORM packages to ensure they launch and track correctly.

Microsoft Office Suite (Excel, Word, PowerPoint)Intermediate

Using Excel for basic data filtering and sorting, creating simple documents in Word, and putting together basic presentations in PowerPoint for team updates.

Jira / ConfluenceBasic

Updating support tickets, moving tasks across a Kanban board, contributing to existing Confluence pages for documentation.

3What you get to decide, and how that grows

Power in a job isn't your title. It's what you're allowed to decide. Here's how it grows as you move up.

The choiceComing inWhere you are nowThe step above
User Account Creation/ModificationExecute based on clear instructions; escalate any unusual requests or errors to manager.Independently manage routine user changes; consult manager on complex data synchronisation issues.Define and implement processes for user lifecycle management; approve exceptions to standard procedures.
Content PublishingFollow established checklists for uploading and publishing content; escalate any technical errors or content issues to manager/instructional designer.Independently troubleshoot common SCORM/xAPI issues during publishing; propose improvements to publishing workflow.Design and implement content governance standards; approve new content types or delivery methods.
Learner Support (Tier 1)Resolve common issues (password resets, course access) using documented solutions; escalate anything beyond basic troubleshooting to manager or IT.Independently resolve most technical support issues; identify trends in support requests and propose solutions.Define support processes and escalation paths; mentor junior team members on effective troubleshooting.
System Configuration ChangesNo authority. Any proposed changes must be escalated to manager for review and approval.Implement minor configuration changes (e.g., new user groups, basic report settings) within defined guidelines; consult manager on broader system impacts.Design and implement significant system configurations (e.g., SSO setup, new module activation); approve changes to core system settings.

4How you'll be judged

The scoreboard, honestly: the hard targets, how often each one is actually looked at, and the quiet human signals that never make it onto a dashboard.

Tier 1 Support Ticket Resolution
How quickly you close out the basic user support requests, like password resets or 'where's my course?' questions.
Target · Resolve 90% of tickets within 24 business hours

If 10 support tickets come in on Monday, you'd aim to have 9 of them sorted by Tuesday afternoon. The tricky one might need a bit more time.

Content Publishing SLA Adherence
Making sure new courses and learning resources get uploaded and published on time, following our established process.
Target · 98% of content published within 2 business days of a complete request

An instructional designer sends you a SCORM package on Monday. You'd aim to have it live in the LMS by Wednesday, ready for learners.

User Data Entry Accuracy
The correctness of any manual user account adjustments, group assignments, or transcript updates you make.
Target · <1% error rate on manual user data changes

If you manually add 100 new users to a specific learning group, you'd aim for no more than one mistake in that batch. Getting this wrong can really mess up reporting.

Learner Feedback on Support
How satisfied learners are with the help you provide, focusing on clarity, helpfulness, and your overall approach.
  • Positive comments in support ticket surveys
  • direct feedback to your manager
  • learners feeling heard and understood even if the issue takes time to resolve.
Documentation Contribution Quality
How well you update and maintain our internal guides and knowledge base articles for common issues.
  • Your manager can point to specific, clear updates you've made
  • fewer follow-up questions from colleagues using your documentation
  • new articles created for recurring problems.
Team Collaboration & Learning
Your willingness to ask questions, learn from colleagues, and contribute positively to the team's overall vibe.
  • Proactively asking for help when stuck (before it becomes a bigger problem)
  • taking notes during training
  • offering to help colleagues with tasks you've mastered
  • positive feedback from peers.

5Would you like it

The honest version. What people enjoy, and what grinds them down.

What people enjoy
Learning New Technology

You'll be constantly learning how our LMS, authoring tools, and other platforms work. Every day brings a new scenario or a new feature to understand. If you love getting under the bonnet of software, you'll be in your element.

Figuring out a new way to bulk-upload users or discovering a hidden setting in the LMS that solves a recurring problem.

Helping People Directly

A big part of your day will involve helping colleagues get unstuck with their learning. You'll get direct feedback (often positive!) on how your support has made a difference. If you enjoy being the person who solves someone's immediate problem, this is a great fit.

A learner emails you in a panic about a deadline, and you quickly fix their access issue, getting a grateful 'thank you!' in return.

Structured & Organised Work

This role involves a lot of following established procedures, checklists, and maintaining order within our systems. If you thrive in an environment where things are clearly defined and you can bring order to digital chaos, you'll enjoy the day-to-day tasks.

Successfully completing a batch of user account updates, knowing every detail is correct and accounted for.

What frustrates people
  • Dealing with users who haven't read the instructions, even when they're really clear.
  • Having to clean up messy data that's come from another system (garbage in, garbage out is a real thing here).
  • Being asked to do something that's technically impossible with our current systems, then having to explain why.
  • The 'Netflix of Learning' mandate – being asked to make our old LMS feel like a slick consumer app.
What this role does not give you
  • Lots of strategic decision-making or budget control.
  • A huge amount of creative freedom in designing new solutions.
  • A quiet, uninterrupted work environment (you'll get lots of incoming requests).

6Who you work with

Your work directly impacts how smoothly our learning programmes run. If you're on top of things, our colleagues can access their training without a fuss, which means they're developing faster and staying compliant. If the systems aren't working, it causes frustration, delays, and can even put the organisation at risk if mandatory training isn't completed on time. You're the gatekeeper for a lot of that initial access and support.

Inside the business
  • Instructional Designers (they'll need your help getting courses published)
  • Learning & Development Team (for general support and reporting requests)
  • Internal Learners (you'll be helping them directly with tech issues)
  • IT Helpdesk (you'll work with them on bigger tech problems)
Outside the business
  • LMS/LXP Vendor Support (when we need help with the system itself)

7What you need before you start

Not a wish list. The things you would be expected to already have.

  • Strong general IT literacy (you're comfortable with computers, web browsers, and basic software).
  • Excellent written and verbal communication skills in English.
  • A genuine interest in technology and how it can help people learn.
  • The ability to follow instructions accurately and consistently.
  • A methodical approach to problem-solving, even for simple issues.

8What to practise next

Where the job is going, and what to do about it starting this week.

Deeper LMS/LXP Configuration

As you gain experience, you'll start to understand not just *how* to upload content, but *why* certain settings exist and how they impact the learner journey. This will allow you to make more informed decisions about basic system setup.

User Group Management · Learning Path Design (Basic) · Troubleshooting SCORM/xAPI

  • This week: Ask your manager to walk you through the 'admin' side of a course you've published, explaining each setting.
  • This month: Take an online course on LMS administration (many vendors offer free ones).
  • Month 2: Shadow the Learning Technology Specialist during a complex content upload or troubleshooting session.
  • Month 3: Propose a small improvement to a user group setup or a learning path.

Quick win: Spend 30 minutes each week exploring a different admin menu in the LMS, just to see what's there. You'll be surprised what you find.

9Staying current once you are in

What people here do to keep up
  • Completing internal training on our specific LMS and authoring tools.
  • Attending webinars or online courses on learning technology trends and best practices.
  • Reading industry blogs and articles to stay up-to-date on new tools and techniques.
  • Participating in internal L&D team knowledge-sharing sessions.

10How the AI economy is changing work like this

Before we ask anything of you, here's what we can already say about AI and work of this kind:

The new skill this role is being asked for: Basic Prompt Engineering for Admin Tasks

AI tools like ChatGPT or similar internal systems are getting really good at drafting emails, summarising reports, or even helping you write basic troubleshooting steps. Learning to 'talk' to these AIs effectively will save you loads of time on routine admin.

We'll only ever tell you what we can actually back up. No hype, no scare tactics.

Your PlanIllustration

Built for Learning Technology Coordinator

3 units that map to this job, from the qualifications that cover it.

  1. Provide learning opportunities for colleaguesPearson EDI · covers 5 of 10 standardsLevel 3
  2. Engage learners in the learning and development processGQA Qualifications Limited · covers 2 of 10 standardsLevel 3
  3. Support individuals to access education, training or employmentGateway Qualifications Limited · covers 1 of 10 standardsLevel 3
These are the real units behind this job, in the order they rank for it. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

The rising capability

Zavmo analysis

What's rising in its place

This is where the work is heading, and the higher pay with it. Get fluent here and the shift stops being a threat and starts being your edge.

Basic Prompt Engineering for Admin Tasks

AI tools like ChatGPT or similar internal systems are getting really good at drafting emails, summarising reports, or even helping you write basic troubleshooting steps. Learning to 'talk' to these AIs effectively will save you loads of time on routine admin.

  • Clear Instruction Giving
  • Context Provision
  • Iterative Prompting
  • Output Validation

What you’ll use

Skills this role draws on

Technical

  • Learning Data Standards (SCORM/xAPI) - Basic
  • Learning Analytics & Data Reporting - Basic
  • Learner Experience (LX) Principles - Basic

The pathway

How you actually get there, here

How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.

  1. 1

    Administrative Assistant / Office Manager

    1-3 years

    Skills to master

    • Organisation, scheduling, basic IT support, managing multiple tasks, communication with diverse stakeholders.

    You're ready to move on when

    • You're the person everyone asks for help with software issues.
    • You've successfully managed complex schedules or events.
    • You're known for your attention to detail and ability to keep things running smoothly.
  2. 2

    Customer Service / Helpdesk Support

    1-2 years

    Skills to master

    • Problem diagnosis, patient communication, managing frustrated customers, using ticketing systems, escalating issues appropriately.

    You're ready to move on when

    • You consistently get positive feedback for your problem-solving and communication.
    • You're good at explaining technical steps to non-technical people.
    • You can stay calm and helpful even when dealing with difficult situations.
  3. 3

    Junior IT Support Technician

    0-1 year

    Skills to master

    • Basic network troubleshooting, hardware/software installation, user account management, understanding IT infrastructure.

    You're ready to move on when

    • You're comfortable with a wide range of software and hardware issues.
    • You enjoy figuring out how systems work and fixing them.
    • You have a foundational understanding of IT principles.

11Where this role leads

The long view:Your journey starts here, learning the fundamentals. We're committed to helping you grow, whether that's becoming a deep technical expert, moving into leadership, or even exploring different areas of L&D. Show us your dedication, your curiosity, and your knack for making technology work for people, and the opportunities will follow.

Pay & demand

Pay and demand for this role will appear here, each figure traced to a named authoritative source (e.g. the ONS Annual Survey of Hours and Earnings, under the Open Government Licence). We don’t show numbers we can’t attribute.

The ten Future Fluencies

Zavmo analysis

The credential is what you can do today. These are what keep you valuable.

A qualification proves you can do the job as it's defined today. These ten are what decide whether you're still the obvious person for it in five years. They're the capabilities employers are now writing into senior roles faster than people are learning them. Zavmo weaves them through whatever you study, so you come out with both: the credential and the fluency.

The highlighted ones are the Fluencies your role leans on hardest, from how Learning Technology Coordinator is actually changing. In about two minutes, the free confidence check asks where you stand on each of the ten. That's the whole check, and it's what makes the plan yours rather than generic.

Where it leads

Roles this leads to

12The team that's yours

No two people are taught the same way. This is one-to-one, not one-to-many.

Zavmo is a hyper-personalised AI learning platform. Twelve virtual tutors, each with a different way of teaching, and one orchestration agent that picks the right one for the moment. So every single lesson is shaped around you, your role, and the way you learn. Not a course everyone sits through. A conversation built for you, and no one else.

…and nine more, matched to you after your first chat. Meet all twelve

Start free and meet yours

13What it feels like

A conversation, not a course

Because your tutor knows your role, your projects and your last session, learning sounds like this. And it's different for every single person:

Provide learning opportunities for colleaguesLevel 3

Applied to your work in Learning Technology Coordinator

By completing this unit, learners will be able to encourage learning and development in colleagues, help them identify learning needs and styles, and assist in planning, implementing, and reviewing learning opportunities.

How the thinking builds
  1. Remember
  2. Understand
  3. Apply
  4. Analyse
  5. Evaluate
  6. Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

One to one, not one to many

No two people run this the same way

A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.

  1. Your actual work Every lesson is taught against a live piece of your own work, not a worked example from a textbook.
  2. What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
  3. The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
  4. How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
  5. Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.

See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.

DemonstrateIllustration

Evidenced on your work in Learning Technology Coordinator

You do not finish by watching something. You finish by showing it on the work you already do, against the measures this job is judged on.

  • Tier 1 Support Ticket ResolutionHow quickly you close out the basic user support requests, like password resets or 'where's my course?' questions.If 10 support tickets come in on Monday, you'd aim to have 9 of them sorted by Tuesday afternoon. The tricky one might need a bit more time.Resolve 90% of tickets within 24 business hours
  • Content Publishing SLA AdherenceMaking sure new courses and learning resources get uploaded and published on time, following our established process.An instructional designer sends you a SCORM package on Monday. You'd aim to have it live in the LMS by Wednesday, ready for learners.98% of content published within 2 business days of a complete request
  • User Data Entry AccuracyThe correctness of any manual user account adjustments, group assignments, or transcript updates you make.If you manually add 100 new users to a specific learning group, you'd aim for no more than one mistake in that batch. Getting this wrong can really mess up reporting.<1% error rate on manual user data changes
These are this job's own measures, with its own targets. Nothing is marked evidenced, because nobody has started this yet. Yours would fill in from the work you bring.

Your passport

This isn't a certificate you file away. It's a passport to the life you're designing.

Every credit you earn and every fluency you build adds up: evidence where it counts, carried with you. Zavmo keeps the map: where you are, where you're heading, and the next step, at your pace, around your life. From Learning Technology Coordinator to Learning Technology Specialist (L2), and whatever you decide comes after.

Level 2 · in progressAI Fluency→ Learning Technology Specialist (L2)→ your design
Where this takes you

Your journey starts here, learning the fundamentals. We're committed to helping you grow, whether that's becoming a deep technical expert, moving into leadership, or even exploring different areas of L&D. Show us your dedication, your curiosity, and your knack for making technology work for people, and the opportunities will follow.

See Your Progress GrowIllustration
Learning Technology Coordinator
  • Learning Data Standards (SCORM/xAPI) - Basic
  • Learning Analytics & Data Reporting - Basic
  • Learner Experience (LX) Principles - Basic
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

14The detail, folded away

Everything else the record holds

The career branches in full, how AI is already showing up in the day-to-day, and the questions people ask about this job. Here when you want them, out of the way while you decide.

Where it leads next, rung by rung

Where it leads

The career path, and where it branches

Learning Technology Coordinator is a start, not a ceiling. Each step below asks for new skills and hands back more autonomy.

  1. Learning Technology Specialist (L2)

    2-3 years in current role

    You'll move from executing tasks to owning specific systems and troubleshooting more complex issues independently. You'll also start to propose solutions, not just follow instructions.

    • Advanced LMS Configuration: You'll be able to configure custom user roles, build dynamic learning paths, and design custom report dashboards.
    • Basic Systems Integration: You'll use tools like Zapier to connect systems and understand basic API concepts.
    • Authoring Tool Expertise: You'll deploy complex courses with variables and branching logic, and troubleshoot SCORM/xAPI communication issues.
Working with AI on the job

Working with AI

Where AI is starting to help

Let's be real, a lot of the day-to-day work in learning technology can be a bit repetitive. Imagine if you could automate some of those fiddly tasks, freeing you up to learn more, solve trickier problems, and generally make your life a bit easier. Well, you can, and we're here to help you do it.

We're not talking about robots taking over your job. We're talking about smart tools that can help you with the mundane stuff, like sorting through user queries or tagging content. As a Learning Technology Coordinator, you'll have the chance to use and even help train some of these AI tools to make your work more efficient and impactful, right from the start. It's about working smarter, not harder.

AI-Powered Knowledge Base & Chatbot

Imagine a chatbot that knows all our system documentation inside out. You'll help train it with common questions and answers, and it'll handle a huge chunk of those 'how do I reset my password?' queries, freeing you up for more interesting tasks. It's like having an extra pair of hands for Tier 1 support.

Automated Content Tagging & Curation

Instead of manually tagging every piece of learning content, you'll use AI tools that can automatically read a course description or video transcript and suggest relevant skill tags. This makes content easier for learners to find and saves you loads of time. You'll be checking the AI's work, not doing it all from scratch.

Smart Reporting & Data Summaries

Pulling basic reports can be a bit of a grind. You'll get to use AI tools that can take raw completion data and summarise it into clear, concise bullet points, or even flag unusual trends. This means less time wrestling with spreadsheets and more time understanding what the numbers actually mean.

AI-Assisted Documentation Drafts

When you need to write a new 'how-to' guide for a common issue, you can use AI to draft the initial structure or even full paragraphs. You'll then review, edit, and add the specific details, cutting down your writing time significantly. It's a great way to get started when you're staring at a blank page.

Common questions

Common questions

How do you become a Learning Technology Coordinator?

Common routes in include Administrative Assistant / Office Manager (1-3 years), Customer Service / Helpdesk Support (1-2 years) and Junior IT Support Technician (0-1 year). Times vary with prior experience.

Where can a Learning Technology Coordinator progress to?

This role can lead on to Learning Technology Specialist (L2) (2-3 years in current role), depending on the skills you build.

What level is a Learning Technology Coordinator in the UK?

This role aligns to RQF Level 2 on the UK framework, a guide to the depth of qualification it maps to, not a hard entry bar.

What new skills matter most for a Learning Technology Coordinator?

Increasingly, Basic Prompt Engineering for Admin Tasks. These are the areas where the higher-paid, future-proof work is heading.

The honest bit

You’ve started things before

Most of them were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.

There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.

And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.

What it costs

Less than one coaching session. Every month.

A single career-coaching hour costs more than a month of this, and it ends when the hour does. Zavmo doesn't. It's £70 a month, about £2.30 a day, for a companion that knows a Learning Technology Coordinator, works on the job you actually do, and keeps going at your pace rather than a timetable's.

  • Searching and planning stay free. You only pay when you start learning.
  • Your credits are yours. Regulated, and they don't vanish when a subscription ends.
  • Cancel any time and billing stops. No notice period, no minimum term.

Your path, personalised

You have the map. Walking it is the part we do together.

This route runs to 10 national skill standards. That is a real journey.

Zavmo shapes a learning experience as unique as you are. It fits how you learn, your pace and the work you already do. Every step stays benchmarked to recognised national standards. That’s the plan for becoming a Learning Technology Coordinator: personal to you, and it still counts. The first steps are free.

Independent research finds well-designed intelligent tutoring performs nearly as well as one-to-one human tutoring: VanLehn (2011), Educational Psychologist.

A private tutor in the UK averages £35–40 an hour . Zavmo is £70/month.

A real plan on learn.zavmo.ai: Ofqual-regulated units, credits, and a three-month run at your own pace.
Start free No commitment. See your first steps free.

15Where to go from here

Other roles at Level 2

Same depth of qualification, different job. Useful if the work appeals but this particular role does not.

Other roles in Learning and Development

Stay in the field you know and move sideways rather than up.

If you leave this industry

The skills you'll gain in this role—understanding learning platforms, data, and user support—are highly transferable. You could move into similar roles in other industries (e.g., healthcare, finance, government) or even into broader IT support or business systems administration roles. Learning technology is a growing field, so your expertise will be in demand.

Not sure this is the right direction?

Work out what you actually want from work first, then come back and see which roles fit it. Takes about ten minutes.

This role profile is © 2026Growth Engineering Technologies Ltd. Built from UK occupational standards and regulated qualification data, and written for Zavmo.

You're not behind. You're right on time. The shift is only just beginning. Your role won't look the same in two years. Be the one who leads the change, not the one it happens to. Build my plan, free Here's the first ten minutes: a 2-minute confidence check → your personalised roadmap → meet the tutors matched to you. No card, cancel any time. No card. Build your plan, see your roadmap and meet the twelve tutors matched to you. All free. When you're ready to start learning, it's £70 a month, billed monthly. Cancel any time and billing stops.