The scoreboard, honestly: the hard targets, how often each one is actually looked at,
and the quiet human signals that never make it onto a dashboard.
Docketing Accuracy Rate
The percentage of docket entries (deadlines, actions, official correspondence) that are correctly recorded in our IP management system.
Target · Above 99.8%Out of 500 docket entries reviewed in a month, you'd ideally have no more than one error. Missing a deadline or mis-entering a date is a big deal, so this needs to be almost perfect.
Correspondence Processing Time
How quickly you process incoming official mail (e.g., Office Actions, filing receipts) and outgoing correspondence (e.g., client reporting letters).
Target · 95% processed within 24 hours of receipt/draftingIf the UKIPO sends us an Office Action on Monday, it should be docketed and reported to the attorney by Tuesday afternoon at the latest. Delays here can eat into attorney response time.
Deadline Management (Zero Missed Deadlines)
The ultimate metric: ensuring no client or official deadline is missed due to an administrative oversight.
Target · 0 missed deadlinesThis is non-negotiable. Missing a statutory deadline means the client loses their rights, full stop. We track this with extreme prejudice; one miss is a critical failure.
Billing & Time Entry Accuracy
The precision of your personal time entries and your review of pre-bills for the matters you manage.
Target · Less than 2% error rate on pre-bill edits; 100% of time entered dailyYou'll be checking client invoices for typos or incorrect matter codes. Catching a £50 error on a pre-bill before it goes to the client saves everyone a headache and protects our reputation.
Reliability & Proactiveness
Your ability to consistently deliver on tasks without constant prompting, anticipating next steps, and flagging potential issues before they become urgent problems.
- Attorneys regularly comment on your foresight (e.g., 'Thanks for reminding me about that deadline next week!'). You're often a step ahead, preparing documents for upcoming actions before being asked. You'll spot a potential issue with a foreign filing and raise it before it causes a delay.
Communication Clarity
How clearly and concisely you communicate, both in writing (emails, internal notes) and verbally (with attorneys, foreign associates).
- Your emails to foreign associates are clear enough that they rarely need follow-up questions. Attorneys understand your status updates immediately. You can explain a complex procedural issue simply without getting bogged down in jargon. You'll get feedback like, 'Always easy to understand what's going on with your matters.'
Problem-Solving & Initiative (Routine Issues)
Your capacity to identify and resolve routine procedural issues independently, knowing when to escalate more complex or novel problems.
- You'll spot a minor discrepancy in a filing instruction and fix it without needing to ask. You might troubleshoot a basic e-filing portal error yourself. You'll come to your supervisor with a problem, but also with a proposed solution for routine matters, showing you've thought it through.
Adherence to Firm Procedures
Your consistent application of our established IP prosecution and administrative guidelines.
- You consistently use the correct document naming conventions in the DMS. Your docket entries always follow our internal rules. Audits show you're following the process for managing foreign associate invoices. You're seen as someone who 'plays by the rules' to ensure consistency and minimise risk.