The scoreboard, honestly: the hard targets, how often each one is actually looked at,
and the quiet human signals that never make it onto a dashboard.
Project Delivery Rate
Percentage of assigned complex digital learning projects delivered on time and within the agreed scope.
Target · 90%+Delivered 9 out of 10 major Storyline simulation projects by their deadlines in Q1, with the 10th only slightly delayed due to an unforeseen SME change.
Knowledge Application (Kirkpatrick Level 2)
Average score on post-course knowledge checks, assessments, or scenario-based quizzes, showing learners actually 'got' the content.
Target · Average >85%The new product training module you developed saw an average assessment score of 88%, a 10% improvement over the previous year's version.
Accessibility Compliance Score
Percentage of new or updated digital learning modules that meet WCAG 2.1 AA standards as verified by internal audits or automated tools.
Target · 100%All 5 new compliance modules launched this quarter passed the internal WCAG 2.1 AA audit with zero critical findings, ensuring everyone can access them.
Learner Engagement Rate
Average completion rate for voluntary digital learning modules you've designed, or average time spent on interactive elements.
Target · 70%+ for voluntary courses; 95%+ for mandatoryThe optional 'Advanced Excel Tips' microlearning series you created achieved an 82% completion rate, significantly higher than our typical 60% for similar content.
Mentorship & Peer Support
How effectively you guide and upskill junior members of the team, sharing your expertise and helping them grow.
- Junior colleagues proactively seek your advice on complex technical challenges. You regularly provide constructive feedback during code reviews or design sessions. Your manager notes specific instances where your guidance led to a junior's improved performance or successful project delivery.
Strategic Problem Solving
Your ability to look beyond a direct request and propose innovative, effective learning solutions that address the root cause of a business problem.
- You're regularly invited to initial stakeholder meetings to help define the problem, not just build the solution. You've successfully steered a stakeholder away from a 'course' to a more appropriate solution like a job aid or a process change. Your proposals are often adopted by the team or wider L&D function.
Design Quality & User Experience
The overall quality, intuitiveness, and engagement level of the learning experiences you create, from the learner's perspective.
- Learner feedback (beyond 'happy sheets') consistently highlights the clarity, interactivity, and ease of use of your modules. Stakeholders praise the professional look and feel of your designs. You're seen as the 'go-to' person for advice on making content more engaging.
SME Collaboration Effectiveness
How well you manage and extract necessary information from Subject Matter Experts, even when they're busy or challenging.
- SMEs consistently provide content on time and in the right format for your projects. You're able to gently push back or reframe requests when SME input is misaligned with learning objectives. Your manager receives positive feedback from SMEs about your collaborative approach.