The pathway
How you actually get there, here
How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.
- 1
Learning Coordinator / L&D Assistant
1-2 yearsSkills to master
- Mastering basic administrative tasks, understanding the learning programme lifecycle, gaining initial exposure to an LMS, and developing strong organisational skills.
You're ready to move on when
- Consistently executes tasks accurately and on time.
- Demonstrates a keen interest in learning systems and technology.
- Proactively identifies opportunities to improve small processes.
- Receives positive feedback for reliability and attention to detail.
- 2
HR Administrator / HR Operations Assistant
2-3 yearsSkills to master
- Strong data entry and data integrity skills, understanding of HR processes (onboarding, offboarding), experience with HRIS systems, and a customer service mindset.
You're ready to move on when
- Excels at managing employee data and ensuring accuracy.
- Has experience troubleshooting basic HR system issues.
- Shows an aptitude for process improvement and system optimisation.
- Expresses a clear desire to specialise in learning technology.
- 3
IT Helpdesk Analyst (Tier 1 Support)
2-4 yearsSkills to master
- Exceptional troubleshooting skills, experience with ticketing systems, understanding of basic network and software issues, and strong communication under pressure.
You're ready to move on when
- Consistently resolves user technical issues efficiently.
- Has experience supporting enterprise software applications.
- Demonstrates patience and clarity when explaining tech to non-tech users.
- Is eager to specialise in a specific application domain like learning systems.