UK

United Kingdom · Learning and Development · Entry Level (0-2 years)

Learning Coordinator

Here is the whole job, in plain words. What it is, a real day, what you decide, how you're judged, how people get here and where they go next. Then the part no course gives you: twelve AI tutors who learn your work.

  • Experience bandEntry Level (0-2 years)
  • Direct reportsNo direct reports
  • Reports toLearning Administrator
  • UK framework levelUsually someone starting out, or keeping a process running

Also advertised as Learning Assistant · Training Administrator · L&D Support Assistant

Built on an analysis of 43,079 real UK job descriptions · grounded in qualifications employers recognise

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1What this role really is

This is an entry-level role where you'll get stuck into the day-to-day running of our learning programmes. You'll be the first point of contact for many learners, making sure everything from course enrolments to meeting links runs smoothly. Think of yourself as the operational backbone, keeping the cogs turning so our colleagues can get the training they need without a hitch. It's a busy role, but you'll learn heaps about how a modern L&D function operates.

2What you'd actually use

The tools this job runs on, and how well you'd need to know each one.

Learning Management System (LMS) - e.g., Cornerstone OnDemand, Workday LearningBasic

Managing user profiles, enrolling learners into courses, pulling standard attendance or completion reports, and troubleshooting basic user access issues.

Microsoft Office Suite (Outlook, Excel, Word, PowerPoint)Intermediate

Scheduling meetings in Outlook, formatting basic reports in Excel using simple formulas, drafting communications in Word, and making minor edits to PowerPoint presentations.

HR Information System (HRIS) - e.g., Workday HCM, SAP SuccessFactorsBasic

Viewing employee data (like department or manager) and running pre-defined reports to create user groups for training assignments.

Collaboration Tools - e.g., MS Teams, SlackIntermediate

Communicating with team members, scheduling Virtual Instructor-Led Training (VILT) sessions, and sharing documents.

Helpdesk/Ticketing System (e.g., Zendesk, ServiceNow)Basic

Logging, tracking, and resolving learner support tickets, ensuring timely responses and clear communication.

3What you get to decide, and how that grows

Power in a job isn't your title. It's what you're allowed to decide. Here's how it grows as you move up.

The choiceComing inWhere you are nowThe step above
Learner Support Issue ResolutionEscalate anything beyond basic 'how-to' questions or simple login resets to your manager or the Learning Administrator.Resolve most Tier 1 and some Tier 2 issues independently, escalating only complex system bugs or policy exceptions.Define and implement solutions for recurring support issues, empowering junior team members to resolve more independently.
Training Session SchedulingExecute scheduling requests following clear instructions; any changes to dates/times must be approved by your manager.Independently schedule and manage a portfolio of recurring sessions, making minor adjustments within approved guidelines.Design and optimise the overall scheduling process for complex programmes, making recommendations on resource allocation.
LMS Content Upload & ConfigurationUpload SCORM packages and configure basic course settings strictly according to detailed checklists and manager review.Configure new learning paths and content types, troubleshooting minor technical issues independently.Lead User Acceptance Testing (UAT) for major LMS updates and new content types, defining configuration standards.

4How you'll be judged

The scoreboard, honestly: the hard targets, how often each one is actually looked at, and the quiet human signals that never make it onto a dashboard.

Learner Support Ticket Resolution Time
How quickly you resolve basic queries from learners about course access, enrolment, or system issues.
Target · Resolve 90% of Tier 1 tickets within 24 hours.

If 20 tickets come in on Monday, you'd aim to close 18 of them by Tuesday afternoon.

Roster Accuracy
The precision of your manual enrolments and updates to training session attendee lists.
Target · Maintain less than a 1% error rate on all manual roster uploads and updates.

For every 100 learners you enrol, no more than one should have an incorrect status or be in the wrong session.

Session Setup Turnaround Time
The speed at which you schedule and confirm new Virtual Instructor-Led Training (VILT) sessions once a request is approved.
Target · Schedule and confirm new VILT sessions within 48 hours of receiving the approved request.

If a request for a new VILT session comes in on Monday morning, it should be fully set up and confirmed by Wednesday morning.

Post-Course Survey Response Rate
The percentage of learners who complete the Level 1 feedback survey after attending a course.
Target · Achieve an 85%+ response rate on all Level 1 feedback surveys.

If 100 people finish a course, we'd expect at least 85 of them to fill out the feedback survey you've sent.

Learner Satisfaction with Support
How happy learners are with the help and information you provide.
  • Positive feedback in informal comments or direct emails from learners. You'll know you're doing well if people thank you for being clear and helpful, or if they come to you directly with questions because they trust your assistance.
Team Collaboration & Support
How effectively you work with the rest of the L&D team, especially your manager.
  • Smooth handovers of tasks, proactive offers of help when others are busy, and clear communication about your workload or any issues you're facing. Your manager should feel confident that you'll flag problems early.
Adherence to L&D Processes
How consistently you follow our established procedures for tasks like course setup, roster management, and data entry.
  • Minimal errors found during routine checks of your work. You'll be seen as someone who 'gets it right the first time' by sticking to the guidelines, which saves everyone time and prevents rework.
Proactive Communication
Your ability to anticipate needs and communicate important information before being asked.
  • Sending out reminder emails for upcoming sessions without prompting, flagging potential issues with course enrolments to your manager early, or sharing updates on a task's progress before a deadline. It's about staying ahead of the curve.

5Would you like it

The honest version. What people enjoy, and what grinds them down.

What people enjoy
Making Things Run Smoothly

You'll feel a sense of accomplishment when a complex training schedule comes together perfectly, or when you've streamlined a fiddly enrolment process. It's about bringing order to potential chaos.

Successfully managing the enrolment for a large onboarding cohort, ensuring every new starter has access to their required training on day one.

Helping People Learn and Grow

You'll be directly supporting colleagues as they develop new skills. Solving a learner's access issue means they can continue their development, and that's a tangible, positive impact you'll see every day.

Receiving a thank you email from a learner after you've quickly resolved their LMS login problem, allowing them to complete an important course.

Learning New Systems and Processes

This role is a fantastic entry point into L&D. You'll be exposed to various learning technologies and operational processes, giving you a solid foundation to build on. If you enjoy figuring out how systems work, you'll like it here.

Mastering the ins and outs of our Learning Management System (LMS) and becoming the go-to person for basic user queries.

What frustrates people
  • Chasing employees and their managers for overdue mandatory training.
  • Dealing with messy, inconsistent employee data from the HRIS that breaks automated assignments.
  • Constantly handling 'urgent' requests to change rosters or pull 'quick reports' that derail your planned work.
  • Being viewed as purely administrative, rather than someone who ensures the entire learning ecosystem functions.
  • Working with a clunky, outdated LMS that everyone finds a bit frustrating.
What this role does not give you
  • High-level strategic decision-making or budget ownership.
  • Extensive creative content development or instructional design.
  • A quiet, predictable routine with no interruptions or urgent requests.
  • Direct management of a team (at this level).

6Who you work with

Your work ensures that our learning programmes are accessible and well-organised for all employees. You're essentially the first line of defence against logistical headaches, helping our colleagues get the training they need to grow and contribute effectively. A smooth learning experience means happier, more skilled employees, which, frankly, is good for everyone.

Inside the business
  • Learning Administrators and Specialists
  • Instructional Designers
  • Internal Facilitators and Subject Matter Experts (SMEs)
  • Employees (our learners)
  • HR Business Partners
Outside the business
  • Learning Management System (LMS) support (for basic queries)
  • External content providers (for basic access issues)

7What you need before you start

Not a wish list. The things you would be expected to already have.

  • A solid grasp of basic computer skills, including using email, navigating file systems, and basic word processing.
  • Previous experience in an administrative support role, customer service, or a similar position where organisation and attention to detail were key.
  • The ability to follow instructions accurately and meticulously, understanding that precision is crucial in administrative tasks.
  • A genuine willingness to learn new systems and processes, and to ask questions when you're unsure.
  • Good written and verbal communication skills in English.

8What to practise next

Where the job is going, and what to do about it starting this week.

Advanced LMS Configuration

As you gain experience, you'll move from simply enrolling users to understanding how to configure different learning objects, set up complex learning paths, and manage system permissions. This will allow you to support more intricate programme designs.

Learning Object Types · Learning Paths/Curricula · User Group Management · Reporting Customisation

  • This week: Ask your manager to shadow a Learning Administrator during an LMS configuration task.
  • This month: Complete any internal LMS admin training modules available.
  • Month 2: Take ownership of configuring a simple new course from start to finish (with supervision).
  • Month 3: Start exploring the custom report builder in the LMS, even if just for practice.

Quick win: Offer to help a more senior colleague with a configuration task, even if it's just observing and asking questions. Show you're keen to learn the more complex stuff.

9Staying current once you are in

What people here do to keep up
  • Completing online courses on effective business communication or time management.
  • Seeking out opportunities to learn more about our specific LMS and HRIS systems.
  • Attending internal L&D team meetings to understand broader programme goals.
  • Shadowing more experienced Learning Administrators to see how they handle complex tasks.

10How the AI economy is changing work like this

Before we ask anything of you, here's what we can already say about AI and work of this kind:

The new skill this role is being asked for: Prompt Engineering (Basic)

AI tools like ChatGPT or similar are becoming commonplace for drafting communications and generating ideas. Learning how to ask them the right questions (prompt engineering) will make you incredibly efficient at drafting emails, summaries, or even basic instructions.

We'll only ever tell you what we can actually back up. No hype, no scare tactics.

Your PlanIllustration

Built for Learning Coordinator

3 units that map to this job, from the qualifications that cover it.

  1. Provide learning opportunities for colleaguesPearson EDI · covers 5 of 10 standardsLevel 3
  2. The Learning Support Role: Learning and AssessmentAIM Qualifications · covers 1 of 10 standardsLevel 2
  3. Support learning and development within own area of responsibilityTraining Qualifications UK Ltd · covers 1 of 10 standardsLevel 3
These are the real units behind this job, in the order they rank for it. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

The rising capability

Zavmo analysis

What's rising in its place

This is where the work is heading, and the higher pay with it. Get fluent here and the shift stops being a threat and starts being your edge.

Prompt Engineering (Basic)

AI tools like ChatGPT or similar are becoming commonplace for drafting communications and generating ideas. Learning how to ask them the right questions (prompt engineering) will make you incredibly efficient at drafting emails, summaries, or even basic instructions.

  • Clear Instructions
  • Context Provision
  • Iterative Prompting
  • Tone and Style Adjustment

Basic Data Visualisation

While you'll start with standard reports, being able to turn raw data into simple, understandable charts and graphs will make your reports much more impactful. It helps people 'see' the story in the numbers, rather than just reading them.

  • Chart Types
  • Data Storytelling
  • Clarity and Simplicity

What you’ll use

Skills this role draws on

Technical

  • Basic Learning Operations
  • Data Governance for Learning Systems (Awareness)
  • Compliance Training Management (Support)
  • SCORM/xAPI/cmi5 Standards (Conceptual)

The pathway

How you actually get there, here

How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.

  1. 1

    Administrative Assistant / Office Administrator

    1-2 years

    Skills to master

    • Organisation, scheduling, basic IT troubleshooting, professional communication, managing multiple tasks.

    You're ready to move on when

    • Consistently managed complex calendars or event logistics.
    • Successfully handled a high volume of administrative tasks with minimal errors.
    • Received positive feedback for being proactive and helpful in a support capacity.
    • Demonstrated a keen interest in learning new software and processes.
  2. 2

    Customer Service Representative

    1-2 years

    Skills to master

    • Problem-solving, empathetic communication, managing customer expectations, using ticketing systems, data entry accuracy.

    You're ready to move on when

    • Consistently met or exceeded customer satisfaction targets.
    • Effectively resolved complex customer queries independently.
    • Maintained accurate customer records and followed defined processes.
    • Showed patience and resilience when dealing with frustrated customers.
  3. 3

    Recent Graduate / Apprentice

    0-1 year

    Skills to master

    • Workplace professionalism, learning quickly, task execution, teamwork, attention to detail.

    You're ready to move on when

    • Strong academic record demonstrating organisational skills and attention to detail.
    • Completed relevant projects or internships with positive feedback.
    • Proactively sought out learning opportunities and demonstrated a 'can-do' attitude.
    • Clear interest in the HR or Learning & Development field.

11Where this role leads

The long view:Your journey starts here as a Learning Coordinator, but where you go is really up to you. We'll provide the opportunities and support, but your curiosity and drive will be your biggest assets in shaping your long-term career. We're excited to see where you take it!

Pay & demand

Pay and demand for this role will appear here, each figure traced to a named authoritative source (e.g. the ONS Annual Survey of Hours and Earnings, under the Open Government Licence). We don’t show numbers we can’t attribute.

The ten Future Fluencies

Zavmo analysis

The credential is what you can do today. These are what keep you valuable.

A qualification proves you can do the job as it's defined today. These ten are what decide whether you're still the obvious person for it in five years. They're the capabilities employers are now writing into senior roles faster than people are learning them. Zavmo weaves them through whatever you study, so you come out with both: the credential and the fluency.

The highlighted ones are the Fluencies your role leans on hardest, from how Learning Coordinator is actually changing. In about two minutes, the free confidence check asks where you stand on each of the ten. That's the whole check, and it's what makes the plan yours rather than generic.

Where it leads

Roles this leads to

12The team that's yours

No two people are taught the same way. This is one-to-one, not one-to-many.

Zavmo is a hyper-personalised AI learning platform. Twelve virtual tutors, each with a different way of teaching, and one orchestration agent that picks the right one for the moment. So every single lesson is shaped around you, your role, and the way you learn. Not a course everyone sits through. A conversation built for you, and no one else.

…and nine more, matched to you after your first chat. Meet all twelve

Start free and meet yours

13What it feels like

A conversation, not a course

Because your tutor knows your role, your projects and your last session, learning sounds like this. And it's different for every single person:

Provide learning opportunities for colleaguesLevel 3

Applied to your work in Learning Coordinator

By completing this unit, learners will be able to encourage learning and development in colleagues, help them identify learning needs and styles, and assist in planning, implementing, and reviewing learning opportunities.

How the thinking builds
  1. Remember
  2. Understand
  3. Apply
  4. Analyse
  5. Evaluate
  6. Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

One to one, not one to many

No two people run this the same way

A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.

  1. Your actual work Every lesson is taught against a live piece of your own work, not a worked example from a textbook.
  2. What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
  3. The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
  4. How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
  5. Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.

See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.

DemonstrateIllustration

Evidenced on your work in Learning Coordinator

You do not finish by watching something. You finish by showing it on the work you already do, against the measures this job is judged on.

  • Learner Support Ticket Resolution TimeHow quickly you resolve basic queries from learners about course access, enrolment, or system issues.If 20 tickets come in on Monday, you'd aim to close 18 of them by Tuesday afternoon.Resolve 90% of Tier 1 tickets within 24 hours.
  • Roster AccuracyThe precision of your manual enrolments and updates to training session attendee lists.For every 100 learners you enrol, no more than one should have an incorrect status or be in the wrong session.Maintain less than a 1% error rate on all manual roster uploads and updates.
  • Session Setup Turnaround TimeThe speed at which you schedule and confirm new Virtual Instructor-Led Training (VILT) sessions once a request is approved.If a request for a new VILT session comes in on Monday morning, it should be fully set up and confirmed by Wednesday morning.Schedule and confirm new VILT sessions within 48 hours of receiving the approved request.
  • Post-Course Survey Response RateThe percentage of learners who complete the Level 1 feedback survey after attending a course.If 100 people finish a course, we'd expect at least 85 of them to fill out the feedback survey you've sent.Achieve an 85%+ response rate on all Level 1 feedback surveys.
These are this job's own measures, with its own targets. Nothing is marked evidenced, because nobody has started this yet. Yours would fill in from the work you bring.

Your passport

This isn't a certificate you file away. It's a passport to the life you're designing.

Every credit you earn and every fluency you build adds up: evidence where it counts, carried with you. Zavmo keeps the map: where you are, where you're heading, and the next step, at your pace, around your life. From Learning Coordinator to Learning Administrator (L2), and whatever you decide comes after.

Level 2 · in progressAI Fluency→ Learning Administrator (L2)→ your design
Where this takes you

Your journey starts here as a Learning Coordinator, but where you go is really up to you. We'll provide the opportunities and support, but your curiosity and drive will be your biggest assets in shaping your long-term career. We're excited to see where you take it!

See Your Progress GrowIllustration
Learning Coordinator
  • Basic Learning Operations
  • Data Governance for Learning Systems (Awareness)
  • Compliance Training Management (Support)
  • SCORM/xAPI/cmi5 Standards (Conceptual)
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

14The detail, folded away

Everything else the record holds

The career branches in full, how AI is already showing up in the day-to-day, and the questions people ask about this job. Here when you want them, out of the way while you decide.

Where it leads next, rung by rung

Where it leads

The career path, and where it branches

Learning Coordinator is a start, not a ceiling. Each step below asks for new skills and hands back more autonomy.

  1. Learning Administrator (L2)

    2-3 years in the Learning Coordinator role

    You'll move from executing tasks under guidance to independently owning the end-to-end administration of specific learning programmes or workstreams.

    • Advanced LMS Operations: Configuring complex learning paths, managing system permissions, and performing basic User Acceptance Testing (UAT).
    • Custom Reporting & Analytics: Building more complex reports using multiple data sources and creating simple dashboards.
    • Vendor Interaction: Handling routine communications with external content providers or system support.
Working with AI on the job

Working with AI

Where AI is starting to help

Let's be real, L&D admin can be time-consuming. Imagine if you could cut down on the repetitive stuff, leaving you more time to help learners and learn new skills. Well, with AI, you can. We're embracing smart tools to make your day-to-day work smoother and more efficient.

We're not talking about robots taking over your job. We're talking about smart assistants that handle the tedious bits. As a Learning Coordinator, you'll be at the forefront of using these tools to streamline communications, analyse feedback, and even draft documents. It's about working smarter, not harder, and getting a head start on the future of L&D.

Automated Learner Communications

Use AI to draft and schedule personalised course announcements, reminders for overdue training, and post-session follow-up emails. The AI can adjust the tone and content based on the audience, saving you loads of time on drafting.

Thematic Feedback Analysis

Imagine feeding hundreds of open-ended comments from course evaluation surveys into an AI tool. It can instantly identify key themes, sentiment (positive/negative), and actionable suggestions, saving you hours of manual reading and categorisation.

Smart Content Curation

Use AI-powered features within our Learning Experience Platform (LXP) or external tools to automatically scan, tag, and recommend relevant articles, videos, and podcasts for specific learning paths. This keeps content fresh and reduces your manual curation effort.

First-Draft Process Documentation

Describe a manual process to an AI assistant – like setting up a new course in the LMS – and have it generate a clear, step-by-step Standard Operating Procedure (SOP). This speeds up documentation and helps new team members get up to speed faster.

Common questions

Common questions

How do you become a Learning Coordinator?

Common routes in include Administrative Assistant / Office Administrator (1-2 years), Customer Service Representative (1-2 years) and Recent Graduate / Apprentice (0-1 year). Times vary with prior experience.

Where can a Learning Coordinator progress to?

This role can lead on to Learning Administrator (L2) (2-3 years in the Learning Coordinator role), depending on the skills you build.

What level is a Learning Coordinator in the UK?

This role aligns to RQF Level 2 on the UK framework, a guide to the depth of qualification it maps to, not a hard entry bar.

What new skills matter most for a Learning Coordinator?

Increasingly, Prompt Engineering (Basic) and Basic Data Visualisation. These are the areas where the higher-paid, future-proof work is heading.

The honest bit

You’ve started things before

Most of them were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.

There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.

And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.

What it costs

Less than one coaching session. Every month.

A single career-coaching hour costs more than a month of this, and it ends when the hour does. Zavmo doesn't. It's £70 a month, about £2.30 a day, for a companion that knows a Learning Coordinator, works on the job you actually do, and keeps going at your pace rather than a timetable's.

  • Searching and planning stay free. You only pay when you start learning.
  • Your credits are yours. Regulated, and they don't vanish when a subscription ends.
  • Cancel any time and billing stops. No notice period, no minimum term.

Your path, personalised

You have the map. Walking it is the part we do together.

This route runs to 10 national skill standards. That is a real journey.

Zavmo shapes a learning experience as unique as you are. It fits how you learn, your pace and the work you already do. Every step stays benchmarked to recognised national standards. That’s the plan for becoming a Learning Coordinator: personal to you, and it still counts. The first steps are free.

Independent research finds well-designed intelligent tutoring performs nearly as well as one-to-one human tutoring: VanLehn (2011), Educational Psychologist.

A private tutor in the UK averages £35–40 an hour . Zavmo is £70/month.

A real plan on learn.zavmo.ai: Ofqual-regulated units, credits, and a three-month run at your own pace.
Start free No commitment. See your first steps free.

15Where to go from here

Other roles at Level 2

Same depth of qualification, different job. Useful if the work appeals but this particular role does not.

Other roles in Learning and Development

Stay in the field you know and move sideways rather than up.

If you leave this industry

The skills you'll gain in learning operations are highly transferable. You could move into broader HR Operations, Project Management, or even specialise in HR Information Systems (HRIS) in other organisations or industries. The demand for people who can make complex systems run smoothly is always high.

Not sure this is the right direction?

Work out what you actually want from work first, then come back and see which roles fit it. Takes about ten minutes.

This role profile is © 2026Growth Engineering Technologies Ltd. Built from UK occupational standards and regulated qualification data, and written for Zavmo.

You're not behind. You're right on time. The shift is only just beginning. Your role won't look the same in two years. Be the one who leads the change, not the one it happens to. Build my plan, free Here's the first ten minutes: a 2-minute confidence check → your personalised roadmap → meet the tutors matched to you. No card, cancel any time. No card. Build your plan, see your roadmap and meet the twelve tutors matched to you. All free. When you're ready to start learning, it's £70 a month, billed monthly. Cancel any time and billing stops.