UK

United Kingdom · Knowledge Management · Entry Level (0-2 years)

Junior Regional Knowledge Base Specialist

Here is the whole job, in plain words. What it is, a real day, what you decide, how you're judged, how people get here and where they go next. Then the part no course gives you: twelve AI tutors who learn your work.

  • Experience bandEntry Level (0-2 years)
  • Direct reportsNo direct reports
  • Reports toKnowledge Base Specialist (L2) or Senior Regional Knowledge Base Specialist (L3)
  • UK framework levelUsually someone starting out, or keeping a process running

Also advertised as Knowledge Content Assistant · Knowledge Management Associate · Content Support Specialist · Information Coordinator

Built on an analysis of 43,079 real UK job descriptions · grounded in qualifications employers recognise

Start with a free Future Fluency check, tuned to Junior Regional Knowledge Base Specialist

Ten quick questions, one per Future Fluency, asked against this role rather than a generic one. About five minutes, and no card.

Start the check, free

1What this role really is

This role is all about getting stuck in and helping build a really useful knowledge base. You'll be the person making sure our internal and external articles are clear, accurate, and easy to find. Think of it as being a librarian, but for digital information that helps our customers and colleagues every single day. It's a foundational role where you'll learn the ropes of how great knowledge management actually works, not just in theory.

2What you'd actually use

The tools this job runs on, and how well you'd need to know each one.

Zendesk Guide / ConfluenceIntermediate

Creating, editing, and publishing articles using existing templates, managing labels, and responding to article feedback within the platform. This is your primary workspace.

Google AnalyticsBasic

Reading basic reports on article page views, time spent on pages, and identifying the most popular articles to understand user engagement.

Snagit / LoomIntermediate

Capturing and annotating screenshots or recording short, simple videos to include in procedural articles, making them clearer for users.

Slack / MS TeamsIntermediate

Communicating with team members and Subject Matter Experts (SMEs) to gather information, share article drafts for review, and ask clarifying questions.

Asana / TrelloIntermediate

Managing your personal content queue, tracking the status of articles from 'Draft' to 'Published', and staying on top of your deadlines.

3What you get to decide, and how that grows

Power in a job isn't your title. It's what you're allowed to decide. Here's how it grows as you move up.

The choiceComing inWhere you are nowThe step above
Content Updates (minor text edits, typo fixes)Execute independently, but all changes are peer-reviewed before publishing.Execute independently, self-review, publish.Execute independently, self-review, publish, may delegate to junior team.
New Article Creation (from provided source material)Draft content following templates, require manager/peer review and approval before publishing.Independently draft and manage review cycle, require manager approval.Design and author, manage review, approve own work or delegate.
Metadata & Tagging ApplicationApply tags based on existing guidelines; review by manager/peer.Apply tags and suggest new tags based on analysis; review by manager.Define and refine taxonomy; approve new tags; audit team's tagging.
Process Changes (e.g., content workflow)No authority. Escalate any suggestions or issues to manager.Propose minor improvements to manager for approval.Lead process improvement initiatives within own workstream, consult with relevant teams.
Tool Selection (e.g., new screen capture software)No authority. Suggest ideas to manager.Research and recommend tools for specific tasks to manager.Evaluate and select tools for team, manage vendor relationships up to £5K.

4How you'll be judged

The scoreboard, honestly: the hard targets, how often each one is actually looked at, and the quiet human signals that never make it onto a dashboard.

Article Update & Creation Speed
How quickly you can take a request or raw information and get a draft article or update ready for review.
Target · < 48 hours for standard updates; < 72 hours for new article drafts (once information is provided)

You're assigned to update a pricing article. You get it drafted and sent for SME review within 36 hours. Or, you're asked to draft a new 'How-to' guide, and you have it ready within 60 hours of getting the initial input.

Article Quality Score (Peer Review)
The average score your articles receive from peer reviews, checking for clarity, accuracy, formatting, and adherence to style guides.
Target · > 90% average score

Your last five articles were reviewed by a Senior Specialist, and your average score was 92%, meaning you consistently follow our guidelines and produce clear content.

Metadata & Tagging Accuracy
How accurately you apply relevant tags, categories, and other metadata to articles, making them discoverable through search and navigation.
Target · < 5% error rate on assigned tags

In a quarterly audit of 12 articles, only one had a missing or incorrect tag, showing a high level of attention to detail for discoverability.

Content Backlog Adherence
The percentage of assigned content tasks (updates, new articles, minor fixes) that you complete within their agreed-upon deadlines.
Target · 95% of tasks completed on time

Out of 20 tasks assigned in a two-week sprint, you completed 19 on time, with the one delay due to an external SME bottleneck, not your own work.

Proactive Learning & Asking Questions
How well you show initiative in learning new processes, tools, and asking clarifying questions rather than making assumptions.
  • You'll ask thoughtful questions in our 1-to-1s, bring up new ideas you've seen, or suggest improvements to existing processes. You're not afraid to say 'I don't know, how should I approach this?' when faced with something new, rather than just guessing. You'll also show you've tried to find the answer yourself first.
Collaboration with SMEs
Your ability to work respectfully and effectively with Subject Matter Experts to gather information, even when they're busy.
  • SMEs will give positive feedback to your manager about your polite follow-ups and clear requests. You'll be able to rephrase technical jargon into understandable questions. You'll also show you can take feedback on board without getting defensive.
Adherence to Style & Process
How consistently you follow our established content style guide, formatting rules, and content lifecycle processes.
  • Your articles will consistently use the correct headings, tone of voice, and image standards. You'll always follow the review and publishing workflow, not skipping steps. Your manager won't need to remind you about basic formatting rules or where to save files.
Feedback Incorporation
Your willingness and ability to take on board feedback from your manager and peers, and apply it to future work.
  • When given feedback on an article, you'll make the suggested changes and then demonstrate in subsequent work that you've learned from it. You won't make the same 'mistake' twice on basic things. You'll also ask for clarification if you don't understand the feedback.

5Would you like it

The honest version. What people enjoy, and what grinds them down.

What people enjoy
Helping Others Directly

You'll get a kick out of seeing your articles reduce support tickets or help a colleague quickly find an answer. You like being the person who makes things clearer for everyone.

Someone in the support team thanks you because an article you wrote saved them 20 minutes on a complex customer query.

Building Organised Systems

You enjoy the process of taking messy information and turning it into a clean, structured, and easily searchable resource. You like creating order out of chaos.

You spend an afternoon standardising the tags on 50 articles and feel a sense of satisfaction from the improved consistency.

Continuous Learning & Improvement

You're keen to learn about new products, processes, and how to write more effectively. You see every piece of feedback as a chance to get better.

You proactively read up on a new product feature before it launches so you're ready to document it, or you ask your manager for tips on clearer writing.

What frustrates people
  • The 'SME Chase': Spending a good chunk of your week politely nagging busy Subject Matter Experts for information or approvals, often feeling like you're at the bottom of their priority list.
  • The 'It's in the KB!' moment: When a colleague asks a question in a public channel that you know, deep down, is covered by an article you spent hours perfecting.
  • Instant Obsolescence: You'll publish a detailed guide on Monday, only for the software interface to completely change on Tuesday, making your hard work irrelevant almost immediately.
  • The 'Documentation Clerk' Perception: Sometimes, you'll feel like you're fighting to prove the strategic value of knowledge management when some people just see you as 'the person who tidies up documents'.
  • Approval by Committee: Trying to get a single article approved by multiple departments (e.g., Legal, Product, Support), each with slightly different feedback and priorities, can be a slow, painful process.
What this role does not give you
  • High-level strategic decision-making: You'll be executing, not setting the overall knowledge strategy.
  • Constant novelty: There's a fair bit of routine work involved in maintaining a knowledge base.
  • Direct people management: This isn't a team lead role; your focus is on content.
  • Being the 'expert' on everything: You'll be documenting other people's expertise, not necessarily developing your own deep technical knowledge of every product.

6Who you work with

Your work, even at this junior level, directly affects our customer satisfaction and operational efficiency. A well-maintained knowledge base means fewer support tickets, quicker resolutions, and happier customers. You're essentially helping to scale our expertise, making sure everyone has access to the right information at the right time. Get it wrong, and you'll create confusion and increase workloads for others. Get it right, and you're a quiet hero.

Inside the business
  • Support Team (they use the KB every day)
  • Product Team (they build what needs documenting)
  • Subject Matter Experts (SMEs) (they hold the knowledge)
  • Regional Sales Teams (they need accurate product info)
  • Marketing Team (for consistent messaging)
Outside the business
  • Our Customers (they're the main users of the public KB)
  • Partners (who might need access to specific knowledge)

7What you need before you start

Not a wish list. The things you would be expected to already have.

  • A proven ability to write clearly and concisely, perhaps from a previous role, academic work, or personal projects.
  • Experience using a content management system or knowledge base platform (even if it's just a blog platform) is a plus, but not strictly required if you're a fast learner.
  • A genuine interest in how information is organised and how it can help people.
  • Basic computer literacy, including using common office software (e.g., Google Docs, Microsoft Word) and web browsers.
  • A positive attitude and a willingness to learn and ask questions.

8What to practise next

Where the job is going, and what to do about it starting this week.

Advanced Knowledge Base Platform Features

You'll eventually need to go beyond basic article creation. Understanding more complex features like custom templates, user permissions, and content blocks will allow you to contribute to a more sophisticated and efficient knowledge base structure.

Custom Template Design · User Group Permissions · Content Blocks/Snippets · Platform Integrations (Basic)

  • This week: Explore the settings and admin areas of Zendesk Guide/Confluence (if you have access) to see what's there.
  • This month: Ask your manager to walk you through how a custom template was built or how user permissions are set up.
  • Month 2: Propose a new content block or snippet that could be reused across multiple articles.
  • Month 3: Take an online tutorial or course on advanced features of our specific knowledge base platform.

Quick win: Identify a repetitive piece of text in multiple articles and suggest it for a reusable content block. It's a small change with a big impact on efficiency.

9Staying current once you are in

What people here do to keep up
  • Read articles and blogs on knowledge management best practices (e.g., from the KCS Academy, industry thought leaders).
  • Take online courses on clear writing, technical communication, or specific knowledge base platforms.
  • Attend webinars or virtual conferences related to knowledge management or customer support.
  • Actively participate in internal knowledge-sharing sessions and ask questions about how different teams document their processes.

10How the AI economy is changing work like this

Before we ask anything of you, here's what we can already say about AI and work of this kind:

The new skill this role is being asked for: Basic Prompt Engineering for Content

AI tools are getting really good at drafting content. Knowing how to 'talk' to them effectively will be a huge time-saver and make your work more efficient, not just for you, but for the whole team. It's already happening, so it's critical to start learning now.

We'll only ever tell you what we can actually back up. No hype, no scare tactics.

Your PlanIllustration

Built for Junior Regional Knowledge Base Specialist

2 units that map to this job, from the qualifications that cover it.

  1. Manage knowledge in own area of responsibilityNOCN · covers 2 of 3 standardsLevel 2
  2. Build a customer service knowledge setActive IQ · covers 1 of 3 standardsLevel 3
These are the real units behind this job, in the order they rank for it. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

The rising capability

Zavmo analysis

What's rising in its place

This is where the work is heading, and the higher pay with it. Get fluent here and the shift stops being a threat and starts being your edge.

Basic Prompt Engineering for Content

AI tools are getting really good at drafting content. Knowing how to 'talk' to them effectively will be a huge time-saver and make your work more efficient, not just for you, but for the whole team. It's already happening, so it's critical to start learning now.

  • Clear Instruction Giving
  • Context Provision
  • Iterative Prompting
  • Output Validation

What you’ll use

Skills this role draws on

Technical

  • KCS (Knowledge-Centered Service) Principles
  • Information Architecture Basics
  • Taxonomy & Metadata Fundamentals
  • Content Lifecycle Awareness
  • Instructional Design Basics

The pathway

How you actually get there, here

How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.

  1. 1

    Customer Support Representative

    1-2 years in support

    Skills to master

    • Deep product knowledge, understanding common customer pain points, clear communication under pressure, familiarity with existing knowledge base content.

    You're ready to move on when

    • You're constantly pointing customers to KB articles or suggesting improvements to existing ones.
    • You've shown initiative in documenting solutions for your team, even informally.
    • You have a knack for explaining complex issues simply to customers.
  2. 2

    Administrative Assistant / Coordinator

    1-2 years in an admin role

    Skills to master

    • Exceptional organisational skills, attention to detail, experience with document management, ability to follow and create processes.

    You're ready to move on when

    • You're the go-to person for finding information or understanding internal processes.
    • You've taken the initiative to organise shared drives or create internal guides.
    • You consistently produce error-free documents and communications.
  3. 3

    Recent Graduate (English, Communications, Library Science)

    0-1 year post-graduation

    Skills to master

    • Strong academic writing and research skills, theoretical understanding of information organisation, eagerness to apply academic knowledge in a practical setting.

    You're ready to move on when

    • You have a portfolio of well-written academic papers or projects.
    • You're genuinely excited about the practical application of information management principles.
    • You can demonstrate a structured approach to problem-solving and communication.

11Where this role leads

The long view:This Junior Knowledge Base Specialist role is a fantastic starting point for a career in knowledge management. We're invested in your growth and will provide the opportunities and support for you to develop. Where you go from here is really up to you and your ambitions, but the foundations you'll build here will serve you well, whatever path you choose.

Pay & demand

Pay and demand for this role will appear here, each figure traced to a named authoritative source (e.g. the ONS Annual Survey of Hours and Earnings, under the Open Government Licence). We don’t show numbers we can’t attribute.

The ten Future Fluencies

Zavmo analysis

The credential is what you can do today. These are what keep you valuable.

A qualification proves you can do the job as it's defined today. These ten are what decide whether you're still the obvious person for it in five years. They're the capabilities employers are now writing into senior roles faster than people are learning them. Zavmo weaves them through whatever you study, so you come out with both: the credential and the fluency.

The highlighted ones are the Fluencies your role leans on hardest, from how Junior Regional Knowledge Base Specialist is actually changing. In about two minutes, the free confidence check asks where you stand on each of the ten. That's the whole check, and it's what makes the plan yours rather than generic.

Where it leads

Roles this leads to

12The team that's yours

No two people are taught the same way. This is one-to-one, not one-to-many.

Zavmo is a hyper-personalised AI learning platform. Twelve virtual tutors, each with a different way of teaching, and one orchestration agent that picks the right one for the moment. So every single lesson is shaped around you, your role, and the way you learn. Not a course everyone sits through. A conversation built for you, and no one else.

…and nine more, matched to you after your first chat. Meet all twelve

Start free and meet yours

13What it feels like

A conversation, not a course

Because your tutor knows your role, your projects and your last session, learning sounds like this. And it's different for every single person:

Manage knowledge in own area of responsibilityLevel 2

Applied to your work in Junior Regional Knowledge Base Specialist

By completing this unit, learners will be able to understand, develop, and share knowledge within their area of responsibility, and monitor and evaluate the effectiveness of knowledge management practices.

How the thinking builds
  1. Remember
  2. Understand
  3. Apply
  4. Analyse
  5. Evaluate
  6. Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

One to one, not one to many

No two people run this the same way

A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.

  1. Your actual work Every lesson is taught against a live piece of your own work, not a worked example from a textbook.
  2. What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
  3. The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
  4. How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
  5. Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.

See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.

DemonstrateIllustration

Evidenced on your work in Junior Regional Knowledge Base Specialist

You do not finish by watching something. You finish by showing it on the work you already do, against the measures this job is judged on.

  • Article Update & Creation SpeedHow quickly you can take a request or raw information and get a draft article or update ready for review.You're assigned to update a pricing article. You get it drafted and sent for SME review within 36 hours. Or, you're asked to draft a new 'How-to' guide, and you have it ready within 60 hours of getting the initial input.< 48 hours for standard updates; < 72 hours for new article drafts (once information is provided)
  • Article Quality Score (Peer Review)The average score your articles receive from peer reviews, checking for clarity, accuracy, formatting, and adherence to style guides.Your last five articles were reviewed by a Senior Specialist, and your average score was 92%, meaning you consistently follow our guidelines and produce clear content.> 90% average score
  • Metadata & Tagging AccuracyHow accurately you apply relevant tags, categories, and other metadata to articles, making them discoverable through search and navigation.In a quarterly audit of 12 articles, only one had a missing or incorrect tag, showing a high level of attention to detail for discoverability.< 5% error rate on assigned tags
  • Content Backlog AdherenceThe percentage of assigned content tasks (updates, new articles, minor fixes) that you complete within their agreed-upon deadlines.Out of 20 tasks assigned in a two-week sprint, you completed 19 on time, with the one delay due to an external SME bottleneck, not your own work.95% of tasks completed on time
These are this job's own measures, with its own targets. Nothing is marked evidenced, because nobody has started this yet. Yours would fill in from the work you bring.

Your passport

This isn't a certificate you file away. It's a passport to the life you're designing.

Every credit you earn and every fluency you build adds up: evidence where it counts, carried with you. Zavmo keeps the map: where you are, where you're heading, and the next step, at your pace, around your life. From Junior Regional Knowledge Base Specialist to Knowledge Base Specialist (L2), and whatever you decide comes after.

Level 2 · in progressAI Fluency→ Knowledge Base Specialist (L2)→ your design
Where this takes you

This Junior Knowledge Base Specialist role is a fantastic starting point for a career in knowledge management. We're invested in your growth and will provide the opportunities and support for you to develop. Where you go from here is really up to you and your ambitions, but the foundations you'll build here will serve you well, whatever path you choose.

See Your Progress GrowIllustration
Junior Regional Knowledge Base Specialist
  • KCS (Knowledge-Centered Service) Principles
  • Information Architecture Basics
  • Taxonomy & Metadata Fundamentals
  • Content Lifecycle Awareness
  • Instructional Design Basics
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

14The detail, folded away

Everything else the record holds

The career branches in full, how AI is already showing up in the day-to-day, and the questions people ask about this job. Here when you want them, out of the way while you decide.

Where it leads next, rung by rung

Where it leads

The career path, and where it branches

Junior Regional Knowledge Base Specialist is a start, not a ceiling. Each step below asks for new skills and hands back more autonomy.

  1. Knowledge Base Specialist (L2)

    2-3 years in the Junior role

    You'll move from executing tasks under guidance to independently owning content creation and managing review cycles for a specific product or region.

    • Independent Article Authoring: Writing new articles from scratch with minimal oversight.
    • SME Interviewing: Conducting effective interviews to extract knowledge from experts.
    • Content Audit Execution: Running small-scale content audits to identify stale or missing content.
    • Basic Search Query Analysis: Looking at what users are searching for to spot content gaps.
Working with AI on the job

Working with AI

Where AI is starting to help

Let's be real, a lot of the day-to-day work in knowledge management can be repetitive. But what if you could cut down on the grunt work and focus on the really interesting stuff? We're all about using smart tools to make your life easier, and AI is a big part of that. Imagine getting a head start on your article drafts or quickly spotting content gaps without hours of manual digging.

In this role, AI isn't here to replace you; it's here to give you superpowers. You'll learn how to use AI assistants to speed up your content creation, make sure your articles are perfectly tagged, and even help you figure out what content our users are really looking for. It's about working smarter, not just harder.

Content Creation & Optimisation

Use generative AI to get a first draft of an article from your raw notes or a transcript of an SME interview. You can also ask it to rephrase jargon-heavy sections into plain English for different audiences, saving you a good chunk of writing time. Think of it as a super-fast writing assistant.

Content Gap & Health Analysis

AI tools can sift through loads of search queries and support tickets to automatically spot themes for missing content. It can also help flag articles that might be out of date based on product updates or if nobody's looked at them in ages. No more manual spreadsheet analysis for hours!

Automated Tagging & Structuring

Imagine an AI assistant reading your new article and suggesting the perfect tags and categories, making sure everything is consistent with our existing taxonomy. It can even help you spot if you've accidentally written something similar to an article that already exists, keeping our knowledge base clean.

Conversational Search & Summarisation

You'll get to see how AI-powered chatbots can go beyond just linking to articles. They can pull direct, summarised answers from the knowledge base, giving users immediate help. This means fewer simple questions coming to the support team, and more time for you to work on important content.

Common questions

Common questions

How do you become a Junior Regional Knowledge Base Specialist?

Common routes in include Customer Support Representative (1-2 years in support), Administrative Assistant / Coordinator (1-2 years in an admin role) and Recent Graduate (English, Communications, Library Science) (0-1 year post-graduation). Times vary with prior experience.

Where can a Junior Regional Knowledge Base Specialist progress to?

This role can lead on to Knowledge Base Specialist (L2) (2-3 years in the Junior role), depending on the skills you build.

What level is a Junior Regional Knowledge Base Specialist in the UK?

This role aligns to RQF Level 2 on the UK framework, a guide to the depth of qualification it maps to, not a hard entry bar.

What new skills matter most for a Junior Regional Knowledge Base Specialist?

Increasingly, Basic Prompt Engineering for Content. These are the areas where the higher-paid, future-proof work is heading.

The honest bit

You’ve started things before

Most of them were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.

There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.

And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.

What it costs

Less than one coaching session. Every month.

A single career-coaching hour costs more than a month of this, and it ends when the hour does. Zavmo doesn't. It's £70 a month, about £2.30 a day, for a companion that knows a Junior Regional Knowledge Base Specialist, works on the job you actually do, and keeps going at your pace rather than a timetable's.

  • Searching and planning stay free. You only pay when you start learning.
  • Your credits are yours. Regulated, and they don't vanish when a subscription ends.
  • Cancel any time and billing stops. No notice period, no minimum term.

Your path, personalised

You have the map. Walking it is the part we do together.

This route runs to 3 national skill standards. That is a real journey.

Zavmo shapes a learning experience as unique as you are. It fits how you learn, your pace and the work you already do. Every step stays benchmarked to recognised national standards. That’s the plan for becoming a Junior Regional Knowledge Base Specialist: personal to you, and it still counts. The first steps are free.

Independent research finds well-designed intelligent tutoring performs nearly as well as one-to-one human tutoring: VanLehn (2011), Educational Psychologist.

A private tutor in the UK averages £35–40 an hour . Zavmo is £70/month.

A real plan on learn.zavmo.ai: Ofqual-regulated units, credits, and a three-month run at your own pace.
Start free No commitment. See your first steps free.

15Where to go from here

Other roles at Level 2

Same depth of qualification, different job. Useful if the work appeals but this particular role does not.

Other roles in Knowledge Management

Stay in the field you know and move sideways rather than up.

If you leave this industry

The skills you'll gain here in content creation, information architecture, and stakeholder management are highly transferable. You could move into technical writing, content strategy, instructional design, or even product management roles in various industries. Knowledge management is a growing field, so your expertise will be in demand.

Not sure this is the right direction?

Work out what you actually want from work first, then come back and see which roles fit it. Takes about ten minutes.

This role profile is © 2026Growth Engineering Technologies Ltd. Built from UK occupational standards and regulated qualification data, and written for Zavmo.

You're not behind. You're right on time. The shift is only just beginning. Your role won't look the same in two years. Be the one who leads the change, not the one it happens to. Build my plan, free Here's the first ten minutes: a 2-minute confidence check → your personalised roadmap → meet the tutors matched to you. No card, cancel any time. No card. Build your plan, see your roadmap and meet the twelve tutors matched to you. All free. When you're ready to start learning, it's £70 a month, billed monthly. Cancel any time and billing stops.