The scoreboard, honestly: the hard targets, how often each one is actually looked at,
and the quiet human signals that never make it onto a dashboard.
Logistical Accuracy for Earnings Calls
Ensuring all pre-call setup, dial-in details, and webcast links are correct and tested.
Target · 0 critical errors per earnings callFor the Q1 earnings call, all dial-in numbers worked, the webcast link was live on time, and the presentation was uploaded correctly. No last-minute tech panics.
RSVP & Attendee Tracking Accuracy
Keeping our attendee lists for events like roadshows and investor days perfectly up-to-date.
Target · 99% accuracy in CRM and tracking sheetsFor the London NDR, all 50 confirmed attendees were correctly logged, their dietary requirements noted, and no one was missed from the final guest list.
Travel & Accommodation Booking Efficiency
Booking flights, hotels, and ground transport for executives and IR team members for roadshows.
Target · All bookings completed within 24 hours of request, 0 errorsThe CFO's flights and hotel for the New York roadshow were booked and confirmed within 12 hours of the itinerary being finalised, with all preferences met and no changes needed.
Budget Adherence for Small Purchases
Managing costs for specific event items like catering, printing, or small venue deposits.
Target · Within +/- 5% of allocated budget for assigned tasksThe catering for the Q2 analyst lunch came in at £480 against a £500 budget, saving a bit of cash while still delivering great food.
Proactive Support & Anticipation
Identifying potential logistical issues before they arise and offering solutions, rather than waiting to be told.
- You'll be asking 'What if X happens?' or 'Have we thought about Y?' before anyone else. Your manager will often say, 'Good shout, I hadn't thought of that.' You'll have backup plans ready for common problems, like knowing alternative transport routes or having a spare projector cable.
Team Collaboration & Communication
Working well with the wider IR team and other departments, keeping everyone in the loop on your tasks.
- You'll get positive feedback from executive assistants about how easy you are to work with. Your manager won't have to chase you for updates
- you'll provide them regularly and clearly. You'll be seen as a helpful and approachable member of the team, always willing to lend a hand with an urgent task.
Learning & Development Engagement
Actively seeking to understand the 'why' behind tasks and showing initiative to learn new systems or processes.
- You'll be asking thoughtful questions about IR regulations or why we use a particular event platform. You'll complete any assigned training modules without prompting and actively look for ways to improve your skills. You'll show a genuine interest in the broader IR landscape, not just your immediate tasks.
Attention to Detail & Organisation
Consistently producing work that is accurate, well-organised, and free from errors.
- Your event checklists will be immaculate. Meeting notes you take will be clear and actionable. You'll catch typos in presentation drafts or notice a date inconsistency in a schedule. Colleagues will trust you to handle sensitive information because you're known for being careful.