The scoreboard, honestly: the hard targets, how often each one is actually looked at,
and the quiet human signals that never make it onto a dashboard.
On-time Customs Documentation Submission
Making sure all the necessary paperwork for international shipments is ready and submitted before deadlines.
Target · 99% on-time submission rateIf we have 50 international shipments in a month, you'd be expected to have 49 or 50 sets of customs documents completed and submitted correctly and on time.
Market Research Data Entry Accuracy
How precise your data entry is when you're populating our systems with market research or regulatory information.
Target · < 1% error rate on data inputsIf you're inputting 1,000 data points from a market report, we'd expect fewer than 10 errors. Mistakes here can lead to bad decisions, so accuracy is key.
Tier 1 International Query Resolution Time
How quickly you respond to and resolve basic questions from internal teams or external partners about international operations (e.g., 'Where's this shipment?').
Target · Resolve 90% of queries within 24 hoursIf the Logistics team asks for a tracking number for a German shipment, you'd find it and get back to them within a day, most of the time.
Report Generation & Distribution Accuracy
The correctness and consistency of the routine reports you're asked to pull and send out.
Target · Zero critical errors in weekly/monthly reportsYour weekly 'International Sales by Region' report needs to match the numbers in our BI system exactly, every single time.
Adherence to Established Processes
Following the defined steps and procedures for tasks like customs documentation, data entry, and report generation.
- Your manager won't need to correct your process steps often. You'll use the templates, checklists, and guidelines we have in place without being reminded. When something isn't clear, you'll ask, rather than guess.
Proactive Learning & Asking Questions
Showing initiative to understand the 'why' behind tasks and asking thoughtful questions to deepen your knowledge, rather than just doing what you're told.
- You'll come to your manager with questions like, 'Why do we use this specific HS code for this product in the EU, but a different one for the US?' or 'I noticed this data point looks off
- should I flag it?' You're not afraid to admit you don't know something and seek clarity.
Clear & Concise Communication on Issues
When something goes wrong or you spot a problem, you can explain it clearly, briefly, and with the relevant details to your manager.
- Instead of saying, 'There's a problem with the shipment,' you'll say, 'The shipment to France is delayed because the customs broker needs an updated Certificate of Origin. I've drafted an email to Legal for review.' You're giving solutions, not just problems.
Team Collaboration & Support
Being a helpful and reliable member of the team, supporting colleagues when needed and being easy to work with.
- Team members will say you're responsive and helpful when they ask for assistance. You're happy to pitch in on shared tasks, and you communicate your availability clearly. You're generally a good egg to have around.