The pathway
How you actually get there, here
How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.
- 1
Graduate Scheme / Internship Programme
1-2 yearsSkills to master
- Core organisational skills, active listening, basic project support, understanding of business processes.
You're ready to move on when
- Consistently delivers accurate and timely support on all assigned tasks.
- Proactively seeks out learning opportunities and asks insightful questions.
- Demonstrates a clear understanding of our internal consulting methodologies.
- Receives positive feedback from senior colleagues on collaboration and initiative.
- 2
Project Coordinator / Administrator (within any department)
1-3 yearsSkills to master
- Project planning basics, stakeholder communication (internal), documentation management, problem-solving in a corporate context.
You're ready to move on when
- Successfully managed multiple small projects or complex administrative tasks.
- Proven ability to organise information and coordinate activities across teams.
- Shows initiative in identifying and solving logistical challenges.
- Expresses a strong desire to move into a more creative, problem-solving role.
- 3
Customer Service / Client Support Role
1-3 yearsSkills to master
- Deep empathy for user needs, active listening, problem diagnosis, clear communication under pressure, handling difficult conversations.
You're ready to move on when
- Consistently high customer satisfaction scores or positive client feedback.
- Demonstrates exceptional ability to understand and articulate customer pain points.
- Proven track record of de-escalating issues and finding creative solutions.
- Actively seeks to understand the 'why' behind customer problems, not just solve the immediate issue.