The scoreboard, honestly: the hard targets, how often each one is actually looked at,
and the quiet human signals that never make it onto a dashboard.
Classification Accuracy (HTS/ECCN)
The percentage of product classifications you assist with that are correct according to official tariff schedules and export control lists.
Target · ≥98% accuracy for known products, increasing to 95% for new products within 6 monthsIf you classify 50 products in a month, and 49 are spot on, that's 98%. We'll look at how quickly you learn to get new product classifications right too.
Denied Party Screening (DPS) Completion Rate
Ensuring all required customers, suppliers, and transactions are screened against relevant denied party lists before any action is taken.
Target · 100% of required screenings completed prior to shipment/engagementEvery single new customer or supplier needs a screen. If you miss one, that's a serious risk, so we expect you to hit 100% here.
Documentation Request Turnaround Time
How quickly you provide accurate and complete documentation (e.g., commercial invoices, packing lists, certificates of origin) when requested by internal teams or customs brokers.
Target · <24-hour turnaround for standard requests; <4 hours for urgent requests (with supervisor approval)A broker asks for a revised commercial invoice at 10 AM. Getting it back to them by 2 PM the same day for an urgent shipment shows you're on it.
Data Entry Accuracy in GTM System
The correctness of data you input into our Global Trade Management (GTM) system, such as shipment details, licence numbers, or customs values.
Target · ≤2 errors per 100 entriesIf you process 200 shipment records, we'd expect no more than 4 minor errors. A misplaced digit in a customs value, for instance, counts as an error.
Adherence to Standard Operating Procedures (SOPs)
Following our established processes and guidelines for every task, especially when it comes to documentation, screening, and record-keeping.
- You consistently follow the step-by-step guides for tasks like filing documents or running screens. Your supervisor rarely needs to remind you about a process step. You can explain *why* certain steps are important, not just *what* to do.
Proactive Learning and Questioning
Your willingness to ask thoughtful questions, seek out information, and actively learn about trade compliance regulations and our internal processes.
- You ask clarifying questions rather than making assumptions. You'll bring up a new regulation you read about and ask how it impacts us. You actively participate in team training sessions and seek feedback on your work.
Clear Communication of Issues
How effectively you report potential compliance issues, delays, or discrepancies to your supervisor and relevant internal teams.
- When you spot something odd on a customs document or a potential screening hit, you immediately flag it to your supervisor with clear details. You don't try to 'fix it' yourself without guidance. You can clearly articulate the problem, even if you don't have the solution.
Record-Keeping Quality
Maintaining organised, complete, and easily retrievable records for all your compliance activities and shipments.
- When an auditor or your supervisor asks for documentation for a specific shipment from six months ago, you can find it quickly and all the necessary paperwork is there. Your digital and physical files are tidy and follow our naming conventions.