The scoreboard, honestly: the hard targets, how often each one is actually looked at,
and the quiet human signals that never make it onto a dashboard.
Data Accuracy in HRIS
The percentage of talent profiles and programme data that is correct and up-to-date within our HR systems (like Workday).
Target · 99% accuracy across all assigned data entry tasks.If you're updating 100 employee records for a new learning programme, we expect no more than one error in those updates. A typo in a job title or a wrong start date can cause real headaches down the line, believe me.
On-Time Programme Logistics Delivery
The percentage of programme-related tasks (e.g., scheduling, material distribution, system set-up) completed by their deadlines.
Target · 100% on-time delivery for all scheduled tasks.If a leadership workshop needs materials printed and rooms booked by Tuesday, and you get it done by Tuesday, that's a win. If the system for performance reviews needs to open on 1st March, and you've configured it correctly by then, brilliant.
Support Ticket Resolution Time
The average time it takes to respond to and resolve routine employee or manager queries related to talent systems or programmes.
Target · Respond to 90% of tickets within 24 hours; resolve 80% within 48 hours.An employee asks why they can't see their goals in Workday. You respond within a day, troubleshoot, and either fix it or escalate it correctly within two days. That's the kind of responsiveness we're looking for.
Programme Feedback Collection Rate
The percentage of participants who complete feedback surveys after talent programmes or workshops.
Target · Achieve a minimum 75% completion rate for all assigned surveys.You send out a survey for a recent coaching programme. If 75 out of 100 participants fill it out, you've hit the target. It means you've made it easy for them and sent the right reminders.
Proactive Problem Spotting
You're not just doing tasks; you're looking for potential issues before they blow up. This means flagging inconsistencies or potential roadblocks early.
- You'll bring up a potential scheduling conflict for a training session before it becomes a real problem, or you'll notice a data field that seems off and ask about it rather than just processing it. Your manager will say things like, 'Glad you caught that!' or 'Good shout, I hadn't thought of that.'
Learning Agility & Curiosity
You're keen to learn how things work, why we do them, and how you can get better. You ask good questions and pick things up quickly.
- You'll ask 'Why' we use a particular report format, not just 'How' to run it. You'll take notes, remember instructions, and apply new learnings without needing to be told twice. Your manager will notice you're quickly becoming self-sufficient on routine tasks.
Team Collaboration & Support
You're a helpful and reliable member of the team, always willing to lend a hand when things get busy and communicating clearly.
- Other team members will mention how helpful you've been with a tricky spreadsheet, or how you stepped in to cover something when they were swamped. You'll keep your manager updated on your progress without them having to chase you.
Attention to Detail (The 'No Silly Mistakes' Metric)
You consistently produce work that is free from basic errors, like typos, incorrect dates, or misfiled documents. It's about getting the small things right.
- Your reports won't have formatting issues. You won't send emails with embarrassing autocorrect fails. Basically, we won't have to spend time correcting your basic admin work, which frees us up for bigger things. You'll catch the little things that, honestly, can make a big difference.