The pathway
How you actually get there, here
How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.
- 1
HR Administrator / HR Assistant
1-2 yearsSkills to master
- Data entry accuracy, understanding of core HR processes, basic employee query resolution, experience with HR systems (even if basic).
You're ready to move on when
- Consistently accurate data processing in previous roles.
- Demonstrated ability to follow procedures and attention to detail.
- Proactive in identifying and escalating issues.
- Positive feedback from colleagues on helpfulness and reliability.
- 2
IT Helpdesk / Junior IT Support
1-2 yearsSkills to master
- Technical troubleshooting, ticket management, user support, understanding of system integrations (even if basic), patience with non-technical users.
You're ready to move on when
- Strong logical problem-solving skills for technical issues.
- Excellent communication when explaining technical concepts to non-technical users.
- Experience managing a queue of support requests.
- A genuine interest in applying IT skills to business processes.
- 3
Recent Graduate / Apprentice (relevant degree/field)
0-1 year (direct entry)Skills to master
- Foundational knowledge in HR, IT, or Business Administration. Strong academic record, proven ability to learn quickly, and a keen interest in HR technology.
You're ready to move on when
- Relevant degree or apprenticeship completion.
- Demonstrated analytical and problem-solving skills (e.g., through projects or coursework).
- Enthusiasm for HR technology and a willingness to learn on the job.
- Strong references from academic or apprenticeship mentors.