United Kingdom · Human Resources · Entry Level (0-2 years)

Global HR Project Coordinator

Here is the whole job, in plain words. What it is, a real day, what you decide, how you're judged, how people get here and where they go next. Then the part no course gives you: twelve AI tutors who learn your work.

  • Experience bandEntry Level (0-2 years)
  • Direct reportsNo direct reports
  • Reports toInternational HR Project Specialist
  • UK framework levelUsually someone starting out, or keeping a process running

Also advertised as HR Project Assistant (International) · Junior HR Programme Analyst · International HR Support Specialist

Built on an analysis of 43,079 real UK job descriptions · grounded in qualifications employers recognise

Start with a free Future Fluency check, tuned to Global HR Project Coordinator

Ten quick questions, one per Future Fluency, asked against this role rather than a generic one. About five minutes, and no card.

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1What this role really is

This role is all about providing solid administrative and project support to our International HR Projects team. You'll be the person who keeps everything ticking over, making sure our global HR initiatives have the foundational support they need. Think of it as being the engine room for projects that touch employees all over the world, from London to Singapore. You'll be learning the ropes, getting stuck into the details, and helping us deliver HR programmes smoothly across different countries. Honestly, it's a great spot to kick off a career in global HR.

2What you'd actually use

The tools this job runs on, and how well you'd need to know each one.

Workday HCM / SAP SuccessFactorsBasic

Pulling standard reports, performing routine data entry for project tasks (e.g., updating employee assignment details), and navigating employee profiles to find information with guidance.

Jira / Asana (or similar PM tool)Basic

Updating task statuses, moving tickets across a Kanban board, adding comments to existing project plans, and checking deadlines for your assigned tasks.

Confluence / SharePointBasic

Editing existing pages, uploading documents, ensuring files are correctly tagged and organised, and navigating spaces to find relevant project information.

Microsoft ExcelIntermediate

Using VLOOKUP, PivotTables, and standard formulas to track project budgets, manage employee data lists, and perform basic data cleaning. You'll often be asked to sort and filter data.

Microsoft PowerPoint / Google SlidesBasic

Creating simple presentation slides from templates, formatting existing content, and ensuring consistent branding for project updates.

Deel / Remote.com (or similar EOR platform)Basic

Looking up employee contract details, understanding basic onboarding processes for new countries, and assisting with data verification within the platform.

3What you get to decide, and how that grows

Power in a job isn't your title. It's what you're allowed to decide. Here's how it grows as you move up.

The choiceComing inWhere you are nowThe step above
Project Task PrioritisationEscalate to manager for guidance on conflicting priorities. You'll learn how to suggest a prioritisation, but the final call isn't yours.Prioritise routine tasks independently within established project guidelines; escalate complex conflicts.Make technical prioritisation decisions within your workstream; consult on cross-workstream impacts.
Communication Content & AudienceDraft communications based on templates; manager reviews and approves all external or sensitive internal messages.Draft and send routine internal project updates; manager reviews key stakeholder communications.Design and approve communication plans for your project; review by Director for strategic alignment.
Process Improvement SuggestionsIdentify inefficiencies and suggest minor improvements to your manager for review.Propose and implement minor process improvements for your workstream, with manager approval.Design and implement significant process improvements that impact the entire project or multiple workstreams.

4How you'll be judged

The scoreboard, honestly: the hard targets, how often each one is actually looked at, and the quiet human signals that never make it onto a dashboard.

On-Time Task Completion
The percentage of assigned project tasks (e.g., scheduling, data entry, document updates) that you complete by their agreed-upon deadline.
Target · >95% completion rate

If you're assigned 20 tasks in a month, you should aim to complete at least 19 of them by their due date. Missing a deadline on a key meeting invite or document update can cause project delays, which we want to avoid.

Data Accuracy
The error rate in any data you input, update, or report on within our HR systems or project trackers.
Target · <2% error rate

If you're updating 100 employee records for a global mobility project, you should have no more than 2 errors. Getting this wrong can lead to payroll mistakes or compliance issues, which are a big deal.

Document Management Quality
How well project documentation (e.g., meeting notes, process guides, project plans) is organised, updated, and accessible.
Target · 100% of project documents stored in correct locations, >90% updated within 24 hours of relevant changes.

After a project meeting, your notes should be uploaded to Confluence, tagged correctly, and shared with attendees within a few hours. If someone needs to find the latest version of a policy, they should find it easily and know it's current.

Proactive Communication
How effectively you communicate progress, potential issues, or questions to your manager and project team without being prompted.
  • You'll be seen as someone who flags potential delays before they become problems, asks clarifying questions when unsure, and provides regular, concise updates. Your manager won't have to chase you for status reports
  • you'll already be sending them.
Learning & Adaptability
Your willingness and ability to quickly learn new systems, processes, and international HR concepts.
  • You'll ask thoughtful questions, apply new knowledge quickly, and adapt to changing project requirements without getting flustered. We'll see you taking notes, revisiting training materials, and generally showing a keen interest in how things work across different countries.
Team Collaboration & Support
How well you work with other team members, offering support where needed and being a reliable part of the project team.
  • You'll be the person who offers to help with a tricky scheduling task, shares useful information you've found, and generally makes life easier for your colleagues. People will feel comfortable asking you for help, knowing you'll either assist or point them in the right direction.

5Would you like it

The honest version. What people enjoy, and what grinds them down.

What people enjoy
Learning & Development

You'll be constantly exposed to new HR concepts, different country regulations, and various project management methodologies. You'll get to see how a global business operates from the inside, which is a huge learning curve.

You'll attend project meetings where complex topics like 'Works Council Consultation' are discussed, and you'll be encouraged to ask questions and understand why these processes are critical.

Contributing to Global Impact

Even at this level, your work directly contributes to projects that affect thousands of employees across dozens of countries. You'll see the tangible results of your efforts in new policies, improved systems, or better employee experiences worldwide.

When a new global onboarding process goes live, you'll know that your meticulous data entry and document updates helped make that happen for new hires in every region.

Working with Diverse Cultures

You'll interact daily with colleagues from different countries, learning about their perspectives, communication styles, and local challenges. It's a truly international environment.

You might be scheduling a meeting that involves colleagues in London, New York, and Sydney, requiring you to think about time zones and cultural nuances in your communication.

What frustrates people
  • Spending ages trying to find a meeting slot that works for people in three different continents.
  • Dealing with conflicting information from different countries when trying to update a single database.
  • The slow pace of getting legal or compliance sign-off from multiple regions, which can delay your project tasks.
  • Feeling like you're the 'admin person' from HQ, constantly asking local teams for things they might not prioritise.
  • Your perfectly organised project plan getting completely messed up because of an unexpected company re-organisation or a new local regulation you weren't aware of.
What this role does not give you
  • Immediate strategic decision-making authority.
  • A purely creative or unstructured work environment.
  • A role where you'll be leading large teams or managing budgets straight away.
  • A job where you can ignore the small, detailed tasks.

6Who you work with

Your meticulous support ensures that global HR projects, from new policy rollouts to system implementations, stay on track. This directly impacts employee experience, compliance across various regions, and the overall efficiency of our HR function. Getting the details right means less rework for senior colleagues and a smoother experience for our global workforce. Essentially, you're helping us build a consistent, fair, and legally sound HR experience for everyone, everywhere.

Inside the business
  • International HR Project Managers
  • Local HR Business Partners (HRBPs)
  • HR Operations Team
  • Learning & Development Team
  • Compensation & Benefits Team
Outside the business
  • External HR Vendors (e.g., EORs, immigration consultants)
  • Payroll Providers
  • Training Providers

7What you need before you start

Not a wish list. The things you would be expected to already have.

  • A solid grasp of basic office software (Excel, Word, PowerPoint).
  • Experience in an administrative or project support role, even if it wasn't in HR.
  • An understanding of what 'confidentiality' truly means in a professional setting.
  • A genuine interest in working in a global environment and learning about different cultures.
  • The ability to communicate clearly and concisely, both in writing and verbally.

8What to practise next

Where the job is going, and what to do about it starting this week.

Advanced HRIS Reporting (Workday/SAP SuccessFactors)

As projects become more complex, you'll need to pull more specific and nuanced data from our HR systems. Being able to build custom reports will be crucial for tracking project KPIs and providing insights.

Custom Report Building · Data Joins & Filters · Calculated Fields

  • This week: Ask your manager to show you how to build a simple custom report in Workday/SuccessFactors.
  • This month: Practice building a report that combines data from two different areas (e.g., employee demographics and training completion).
  • Month 2: Explore the 'calculated fields' functionality to add more depth to your reports.
  • Month 3: Present a custom report you've built to your team, explaining its purpose and insights.

Quick win: Find a report you use regularly and try to replicate it from scratch, understanding each step of its construction.

Data Visualisation (Tableau/Power BI - Basic Dashboard Creation)

Simply having data isn't enough; you need to present it in a way that's easy to understand and tells a story. Building basic dashboards will help you communicate project progress and insights much more effectively.

Connecting Data Sources · Chart Types & Best Practices · Dashboard Layout & Interactivity

  • This week: Watch a beginner tutorial on Tableau or Power BI (there are loads on YouTube).
  • This month: Try to connect a simple Excel spreadsheet to Tableau/Power BI and create one basic chart.
  • Month 2: Build a simple dashboard with 2-3 charts tracking a project metric (e.g., task completion rate).
  • Month 3: Get feedback from a colleague on the clarity and usefulness of your dashboard.

Quick win: Recreate a simple chart from a project report in Tableau/Power BI just to get a feel for the tool.

9Staying current once you are in

What people here do to keep up
  • Join relevant professional groups on LinkedIn or local HR networks to stay up-to-date on industry trends.
  • Read HR blogs or publications that focus on international HR or global mobility topics.
  • Seek out opportunities to shadow senior HR professionals or project managers to see how they tackle complex challenges.
  • Attend internal company webinars or training sessions on our HR systems (Workday, SAP SuccessFactors) to deepen your technical knowledge.
  • Take online courses (e.g., on Coursera, Udemy) in basic project management, data analysis, or cross-cultural communication.

10How the AI economy is changing work like this

Before we ask anything of you, here's what we can already say about AI and work of this kind:

The new skill this role is being asked for: Prompt Engineering (Basic)

AI tools are becoming commonplace for drafting emails, summarising documents, and even helping with research. Knowing how to ask these tools the right questions (prompt engineering) will make you incredibly efficient.

We'll only ever tell you what we can actually back up. No hype, no scare tactics.

Your PlanIllustration

Built for Global HR Project Coordinator

2 units that map to this job, from the qualifications that cover it.

  1. Administer human resource recordsHighfield Qualifications · covers 2 of 2 standardsLevel 3
  2. Administer the recruitment and selection processiCan Qualifications Limited · covers 1 of 2 standardsLevel 3
These are the real units behind this job, in the order they rank for it. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

The rising capability

Zavmo analysis

What's rising in its place

This is where the work is heading, and the higher pay with it. Get fluent here and the shift stops being a threat and starts being your edge.

Prompt Engineering (Basic)

AI tools are becoming commonplace for drafting emails, summarising documents, and even helping with research. Knowing how to ask these tools the right questions (prompt engineering) will make you incredibly efficient.

  • Clear Instructions
  • Context Provision
  • Output Formatting

Digital Collaboration Optimisation

With global teams, getting the most out of tools like Confluence, Miro, and Teams isn't just nice-to-have, it's essential. Knowing how to set up effective virtual workshops or knowledge bases will make you a go-to person.

  • Virtual Whiteboarding
  • Asynchronous Communication
  • Knowledge Management Best Practices

What you’ll use

Skills this role draws on

Technical

  • Global Mobility & Expatriate Management (Basic Awareness)
  • Cross-Border M&A Integration (Conceptual Understanding)
  • Change Management Frameworks (Following Steps)
  • Total Rewards Harmonisation (Data Entry & Support)
  • Agile for HR (Participatory)

The pathway

How you actually get there, here

How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.

  1. 1

    HR Administrator / HR Assistant

    1-2 years

    Skills to master

    • Data accuracy, HR system navigation, basic employee query handling, understanding HR policies.

    You're ready to move on when

    • Consistently accurate data entry and record keeping.
    • Can confidently answer basic HR policy questions.
    • Proactively identifies and flags potential issues to HR Business Partners.
  2. 2

    Project Assistant / Office Coordinator

    1-2 years

    Skills to master

    • Meeting coordination, document management, task tracking, stakeholder communication, administrative support.

    You're ready to move on when

    • Manages complex calendars and meeting logistics efficiently.
    • Maintains highly organised project files and documentation.
    • Can follow up with multiple stakeholders to gather information for a project.
  3. 3

    Graduate Programme (HR or Business Focus)

    1-2 years

    Skills to master

    • Exposure to different HR functions, foundational business understanding, presentation skills, cross-functional project work.

    You're ready to move on when

    • Successfully completed rotations in various HR or business departments.
    • Demonstrated ability to learn quickly and adapt to new challenges.
    • Received positive feedback on project contributions and teamwork.

11Where this role leads

The long view:This role is a fantastic launchpad for a career in global HR. We're looking for someone eager to learn, who thrives on organisation, and who genuinely wants to make an impact on our international workforce. The opportunities for growth are huge, and we're excited to help you build a rewarding career here.

Pay & demand

Pay and demand for this role will appear here, each figure traced to a named authoritative source (e.g. the ONS Annual Survey of Hours and Earnings, under the Open Government Licence). We don’t show numbers we can’t attribute.

The ten Future Fluencies

Zavmo analysis

The credential is what you can do today. These are what keep you valuable.

A qualification proves you can do the job as it's defined today. These ten are what decide whether you're still the obvious person for it in five years. They're the capabilities employers are now writing into senior roles faster than people are learning them. Zavmo weaves them through whatever you study, so you come out with both: the credential and the fluency.

The highlighted ones are the Fluencies your role leans on hardest, from how Global HR Project Coordinator is actually changing. In about two minutes, the free confidence check asks where you stand on each of the ten. That's the whole check, and it's what makes the plan yours rather than generic.

12The team that's yours

No two people are taught the same way. This is one-to-one, not one-to-many.

Zavmo is a hyper-personalised AI learning platform. Twelve virtual tutors, each with a different way of teaching, and one orchestration agent that picks the right one for the moment. So every single lesson is shaped around you, your role, and the way you learn. Not a course everyone sits through. A conversation built for you, and no one else.

…and nine more, matched to you after your first chat. Meet all twelve

13What it feels like

A conversation, not a course

Because your tutor knows your role, your projects and your last session, learning sounds like this. And it's different for every single person:

Administer human resource recordsLevel 3

Applied to your work in Global HR Project Coordinator

This unit aims to provide learners with the knowledge and skills to administer human resource records effectively. Learners will understand organisational and legal requirements, create and maintain personnel files, and report Human Resource information accurately and confidentially. Upon completion, learners will be able to apply these skills in a practical setting.

How the thinking builds
  1. Remember
  2. Understand
  3. Apply
  4. Analyse
  5. Evaluate
  6. Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

One to one, not one to many

No two people run this the same way

A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.

  1. Your actual work Every lesson is taught against a live piece of your own work, not a worked example from a textbook.
  2. What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
  3. The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
  4. How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
  5. Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.

See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.

DemonstrateIllustration

Evidenced on your work in Global HR Project Coordinator

You do not finish by watching something. You finish by showing it on the work you already do, against the measures this job is judged on.

  • On-Time Task CompletionThe percentage of assigned project tasks (e.g., scheduling, data entry, document updates) that you complete by their agreed-upon deadline.If you're assigned 20 tasks in a month, you should aim to complete at least 19 of them by their due date. Missing a deadline on a key meeting invite or document update can cause project delays, which we want to avoid.>95% completion rate
  • Data AccuracyThe error rate in any data you input, update, or report on within our HR systems or project trackers.If you're updating 100 employee records for a global mobility project, you should have no more than 2 errors. Getting this wrong can lead to payroll mistakes or compliance issues, which are a big deal.<2% error rate
  • Document Management QualityHow well project documentation (e.g., meeting notes, process guides, project plans) is organised, updated, and accessible.After a project meeting, your notes should be uploaded to Confluence, tagged correctly, and shared with attendees within a few hours. If someone needs to find the latest version of a policy, they should find it easily and know it's current.100% of project documents stored in correct locations, >90% updated within 24 hours of relevant changes.
These are this job's own measures, with its own targets. Nothing is marked evidenced, because nobody has started this yet. Yours would fill in from the work you bring.

Your passport

This isn't a certificate you file away. It's a passport to the life you're designing.

Every credit you earn and every fluency you build adds up: evidence where it counts, carried with you. Zavmo keeps the map: where you are, where you're heading, and the next step, at your pace, around your life. From Global HR Project Coordinator to International HR Project Specialist (Level 002), and whatever you decide comes after.

Level 2 · in progressAI Fluency→ International HR Project Specialist (Level 002)→ your design
Where this takes you

This role is a fantastic launchpad for a career in global HR. We're looking for someone eager to learn, who thrives on organisation, and who genuinely wants to make an impact on our international workforce. The opportunities for growth are huge, and we're excited to help you build a rewarding career here.

See Your Progress GrowIllustration
Global HR Project Coordinator
  • Global Mobility & Expatriate Management (Basic Awareness)
  • Cross-Border M&A Integration (Conceptual Understanding)
  • Change Management Frameworks (Following Steps)
  • Total Rewards Harmonisation (Data Entry & Support)
  • Agile for HR (Participatory)
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

14The detail, folded away

Everything else the record holds

The career branches in full, how AI is already showing up in the day-to-day, and the questions people ask about this job. Here when you want them, out of the way while you decide.

Where it leads next, rung by rung

Where it leads

The career path, and where it branches

Global HR Project Coordinator is a start, not a ceiling. Each step below asks for new skills and hands back more autonomy.

  1. International HR Project Specialist (Level 002)

    2-3 years

    You'll move from supporting tasks to owning distinct workstreams within larger global projects. This means more autonomy and responsibility for specific deliverables.

    • Designing basic project plans for a specific workstream.
    • Configuring simple business process workflows in HRIS.
    • Building interactive dashboards for project KPIs (e.g., in Tableau/Power BI).
  2. HR Generalist (Global Focus)

    2-4 years

    You'll shift from project-specific tasks to managing the full HR lifecycle for a specific business unit or smaller country, often with an international flavour.

    • Advising managers on HR policies and procedures.
    • Conducting basic HR investigations.
    • Supporting local recruitment and onboarding processes.
Working with AI on the job

Working with AI

Where AI is starting to help

We're not just talking about the future here; AI is already changing how we work in HR, especially on global projects. Imagine having a smart assistant that handles the tedious bits, leaving you more time for the interesting stuff.

For a Global HR Project Coordinator, AI isn't about replacing you – it's about making you incredibly efficient. It'll help you cut down on the repetitive tasks, speed up your research, and even make sure your communications land perfectly, no matter who you're talking to or where they are in the world. This means you can focus on learning the bigger picture, building relationships, and truly understanding the nuances of international HR.

Automated Compliance Flags

Imagine an AI tool scanning your project plans or policy drafts against a database of international labour laws. It'll instantly flag potential conflicts, like a proposed policy violating French work-hour laws, saving you hours of manual cross-referencing and preventing costly mistakes. For you, this means getting a heads-up on potential issues before your manager even sees them.

Culturally-Aware Communication Drafting

Use generative AI to draft a project update or an email to a global team. Then, you can prompt it: 'Now, rewrite this for a German audience, focusing on data and process, and a separate version for an Italian audience, focusing on vision and team impact.' It helps you get your message right, every time, without you needing to be a cultural expert in every country.

'While You Were Sleeping' Meeting Summariser

An AI meeting assistant records, transcribes, and summarises the APAC stakeholder call that happened at 3 AM your time. You start your day with a 5-bullet summary and clear action items, meaning you're always in the loop without losing sleep. It's like having a personal assistant who never sleeps.

Intelligent Documentation Assistant

Use AI to help you draft meeting minutes, summarise research findings, or even create initial versions of process guides. It can pull out key information from raw notes and structure it into a coherent document, freeing you from the most tedious parts of documentation. This means your project documents are always up-to-date and clear.

Common questions

Common questions

How do you become a Global HR Project Coordinator?

Common routes in include HR Administrator / HR Assistant (1-2 years), Project Assistant / Office Coordinator (1-2 years) and Graduate Programme (HR or Business Focus) (1-2 years). Times vary with prior experience.

Where can a Global HR Project Coordinator progress to?

This role can lead on to International HR Project Specialist (Level 002) (2-3 years) and HR Generalist (Global Focus) (2-4 years), depending on the skills you build.

What level is a Global HR Project Coordinator in the UK?

This role aligns to RQF Level 2 on the UK framework, a guide to the depth of qualification it maps to, not a hard entry bar.

What new skills matter most for a Global HR Project Coordinator?

Increasingly, Prompt Engineering (Basic) and Digital Collaboration Optimisation. These are the areas where the higher-paid, future-proof work is heading.

The honest bit

You’ve started things before

Most of them were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.

There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.

And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.

What it costs

Less than one coaching session. Every month.

A single career-coaching hour costs more than a month of this, and it ends when the hour does. Zavmo doesn't. It's £70 a month, about £2.30 a day, for a companion that knows a Global HR Project Coordinator, works on the job you actually do, and keeps going at your pace rather than a timetable's.

  • Searching and planning stay free. You only pay when you start learning.
  • Your credits are yours. Regulated, and they don't vanish when a subscription ends.
  • Cancel any time and billing stops. No notice period, no minimum term.

Your path, personalised

You have the map. Walking it is the part we do together.

This route runs to 2 national skill standards. That is a real journey.

Zavmo shapes a learning experience as unique as you are. It fits how you learn, your pace and the work you already do. Every step stays benchmarked to recognised national standards. That’s the plan for becoming a Global HR Project Coordinator: personal to you, and it still counts. The first steps are free.

Independent research finds well-designed intelligent tutoring performs nearly as well as one-to-one human tutoring: VanLehn (2011), Educational Psychologist.

A private tutor in the UK averages £35–40 an hour . Zavmo is £70/month.

A real plan on learn.zavmo.ai: Ofqual-regulated units, credits, and a three-month run at your own pace.
Start free No commitment. See your first steps free.

15Where to go from here

Other roles at Level 2

Same depth of qualification, different job. Useful if the work appeals but this particular role does not.

Other roles in Human Resources

Stay in the field you know and move sideways rather than up.

If you leave this industry

The skills you'll gain in this role – global project management, cross-cultural communication, HRIS knowledge, and an understanding of international compliance – are highly transferable. You could move into project management roles in other corporate functions (e.g., Finance, IT), or specialise further in global mobility, total rewards, or HR operations within other multinational companies.

Not sure this is the right direction?

Work out what you actually want from work first, then come back and see which roles fit it. Takes about ten minutes.

This role profile is © 2026Growth Engineering Technologies Ltd. Built from UK occupational standards and regulated qualification data, and written for Zavmo.

You're not behind. You're right on time. The shift is only just beginning. Your role won't look the same in two years. Be the one who leads the change, not the one it happens to. Build my plan, free Here's the first ten minutes: a 2-minute confidence check → your personalised roadmap → meet the tutors matched to you. No card, cancel any time. No card. Build your plan, see your roadmap and meet the twelve tutors matched to you. All free. When you're ready to start learning, it's £70 a month, billed monthly. Cancel any time and billing stops.