The scoreboard, honestly: the hard targets, how often each one is actually looked at,
and the quiet human signals that never make it onto a dashboard.
Registrant-to-Attendee Conversion Rate
This measures how many people who sign up for an event actually show up on the day.
Target · >40% for webinars, >50% for smaller, targeted events.If 500 people registered for your latest webinar and 220 attended, that's a 44% conversion rate. You'd be hitting the mark.
Average Session Dwell Time
How long, on average, attendees stick around in your sessions. It tells us if the content is actually engaging.
Target · >75% of total session length.For a 30-minute session, we'd want attendees to stay for at least 22-23 minutes. If it's dropping off at 10 minutes, we know there's an issue with content or delivery.
Event-Influenced Marketing Qualified Leads (MQLs)
The number of new leads generated or existing leads nurtured who show significant engagement with your event, making them ready for sales.
Target · >50 MQLs per medium-sized event, >150 per larger programme.Your recent product launch webinar brought in 180 new sign-ups, and 60 of those hit our MQL criteria based on their engagement. That's a good result.
Speaker Readiness Score
A measure of how well prepared and technically sound our speakers are before they go live, based on pre-event tech checks and rehearsals.
Target · 95% of speakers 'green-lighted' 48 hours before go-live.For an event with 10 speakers, 9 of them were fully ready and confident 48 hours out. The 10th needed a bit more hand-holding, which is fine, but we're aiming for near-perfect.
Audience Feedback & Sentiment
What attendees say about the event experience in surveys, chat, and social media. It's about how they felt, not just what they did.
- High ratings in post-event surveys (e.g., average 4/5 stars for 'overall experience'). Positive comments in chat and social media. Low number of technical support requests during the event. Attendees actively participating in Q&A and polls.
Cross-Functional Collaboration
How well you work with other teams like Marketing, Sales, and Product to make your events a success. Are you a good partner?
- Marketing campaign managers say you're easy to work with and responsive. Sales reps feel well-informed about event follow-up plans. You proactively share event updates and insights with relevant teams without being prompted. You're seen as someone who helps other teams hit their goals, not just your own.
Problem-Solving & Adaptability
Your ability to calmly handle unexpected issues during planning or live events and adjust plans on the fly.
- Successfully navigates a speaker dropping out last minute by finding a suitable replacement or adjusting the agenda smoothly. Quickly troubleshoots a platform glitch during a live session without panicking. Proposes sensible solutions when faced with budget or timeline constraints. You don't just flag problems
- you come with ideas.
Post-Event Data Quality & Reporting
How accurately and thoroughly you collect, clean, and report on event data, making it useful for other teams.
- Event data is consistently uploaded to CRM/Marketing Automation platforms on time and with minimal errors. Your post-event reports are clear, concise, and highlight key takeaways for Marketing and Sales. You can confidently explain the numbers behind your events and what they mean for the business.