The scoreboard, honestly: the hard targets, how often each one is actually looked at,
and the quiet human signals that never make it onto a dashboard.
Data Entry Accuracy
The percentage of incident reports, inspection findings, and training records entered into our EHS/QMS platforms without errors.
Target · 98% accuracy or higherIf you've entered 100 incident reports in a month, we'd expect no more than two minor data entry mistakes, like a wrong date or a misspelled name.
Document Control Compliance
The percentage of controlled documents (SOPs, forms) filed correctly in SharePoint and made accessible to the right people, following our internal naming and storage conventions.
Target · 100% adherence to filing protocolsEvery new inspection form or revised SOP needs to be in the correct folder, with the right version number, and accessible to the relevant teams within 24 hours of approval.
Training Record Completion
The percentage of assigned training records (e.g., new hire inductions, refresher courses) accurately logged in the LMS within 24 hours of completion notification.
Target · 99% on-time record updatesIf HR tells us 50 people completed their manual handling training, you need to make sure all 50 records are updated in TalentLMS by the next day.
Inspection Schedule Adherence Support
The percentage of routine inspection schedules (e.g., fire extinguisher checks, eyewash station tests) that you've helped to track and remind relevant personnel about, ensuring they're completed on time.
Target · 95% of reminders sent, 90% completion rate for tracked itemsYou've sent out reminders for 20 weekly safety checks, and 18 of those checks were completed as a direct result of your follow-up.
Organisational Support & Proactiveness
How well you anticipate basic needs of the CQHS team and offer support before being asked, especially regarding documentation and data.
- You'll be seen offering to help organise a new set of forms, or you'll have already pulled the weekly incident report data before your manager asks for it. Feedback from your manager will highlight your helpfulness and initiative.
Adherence to Procedures
Your consistent application of established CQHS procedures and guidelines in your daily tasks, without cutting corners.
- During internal reviews, there will be no instances of you deviating from the defined process for document control or data entry. Your work will consistently reflect a 'by the book' approach, which is exactly what we need here.
Learning & Development Engagement
Your active participation in learning new CQHS concepts, systems, and processes, asking clarifying questions, and applying new knowledge.
- You'll be asking thoughtful questions during training sessions, seeking feedback on your work, and showing a clear understanding of why certain procedures exist. Your manager will note your eagerness to learn and grow.
Team Collaboration & Communication
How effectively you communicate with your immediate team and other departments when gathering or sharing information.
- You'll respond promptly to requests, clarify instructions when unsure, and keep your manager updated on your progress. Colleagues will find you easy to work with and appreciate your clear, concise messages.