The scoreboard, honestly: the hard targets, how often each one is actually looked at,
and the quiet human signals that never make it onto a dashboard.
Daily Cash Position Accuracy
How accurately you report the company's overall cash balance across all accounts at the start of each day.
Target · >99.9% accuracyIf our system shows £10M, your report should show £10M. A £100 discrepancy on a £10M balance would be 99.999% accurate, which is what we're aiming for. Anything less than that and we're asking questions.
Payment Processing Error Rate
The percentage of payments you process (wires, ACH, internal transfers) that have an error, like a wrong amount, incorrect beneficiary details, or missed cut-off time.
Target · <0.01% error rateIf you process 1,000 payments in a month, we'd expect no more than one error. Even one error can be a huge headache, so this needs to be incredibly low. We're talking about real money here.
Timeliness of Daily Cash Report
How consistently you get the daily cash position report out to the relevant stakeholders by the agreed deadline.
Target · 98% of reports delivered by 10:00 AM dailyIf the report is due by 10 AM, we expect it to be in everyone's inbox by then, almost every single day. Missing it means leadership can't make timely decisions, which is a big problem.
Bank Reconciliation Discrepancy Resolution Time
The average time it takes you to investigate and resolve any discrepancies that pop up during bank reconciliations.
Target · Average 2 business days for resolutionIf you spot a £5K difference between the bank statement and our internal records, we expect you to figure out why and fix it (or escalate it properly) within two working days. These things can't just linger.
Proactive Issue Identification
How often you spot potential problems (like an unusual cash outflow or a pending payment that looks off) and raise them before they become urgent issues.
- You'll be the one flagging a strange transaction to your manager, not waiting for them to find it. This means bringing up concerns in daily stand-ups, sending a quick email about a potential delay, or highlighting a pattern that just 'doesn't feel right' in the data. It's about having that gut feeling and acting on it.
Process Adherence & Improvement Suggestions
How well you stick to established cash management processes and, importantly, how often you suggest sensible ways to make those processes better or more efficient.
- You'll consistently follow our payment approval workflows, for instance, without taking shortcuts. But you'll also say, 'Hey, I noticed if we did X instead of Y, we could save 15 minutes on this daily task.' We'd see your ideas popping up in team meetings or in our process documentation.
Clear & Concise Communication
Your ability to explain complex cash movements or banking issues in a way that non-finance people can easily understand, both verbally and in writing.
- When you send an email explaining a cash variance, it's clear, to the point, and doesn't use jargon. When you talk to someone from Accounts Payable about a payment issue, they walk away understanding what needs to happen next. No one's left scratching their head after talking to you.
Reliability & Dependability
Your colleagues and manager know they can count on you to get your daily tasks done accurately and on time, especially when deadlines are tight.
- You're the person who consistently delivers on their commitments. If you say you'll get the report out by 10 AM, it's there. If you're given a task, it's completed thoroughly. People don't have to chase you for updates
- you provide them proactively. It's about being a solid, trustworthy member of the team.