The pathway
How you actually get there, here
How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.
- 1
Graduate Scheme / Internship
0-1 yearSkills to master
- Structured problem-solving, basic data analysis, professional communication, understanding of business functions.
You're ready to move on when
- Consistently delivering accurate work on time.
- Asking insightful questions that show a deeper understanding.
- Proactively seeking out learning opportunities.
- Positive feedback from mentors and project leads.
- 2
Junior Analyst / Operations Support
1-2 yearsSkills to master
- Process documentation, basic requirements gathering, stakeholder interaction, using business systems.
You're ready to move on when
- Demonstrated ability to identify and solve minor operational issues.
- Experience in documenting workflows or procedures.
- Comfortable interacting with colleagues across different departments.
- Showing initiative in improving existing processes.
- 3
Customer Service / Client Support
1-3 yearsSkills to master
- Understanding customer pain points, problem de-escalation, clear communication, identifying recurring issues.
You're ready to move on when
- Excellent track record in resolving complex customer issues.
- Proposing solutions to systemic customer problems.
- Strong ability to empathise with users and understand their needs.
- Experience documenting common customer queries or processes.


