The pathway
How you actually get there, here
How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.
- 1
Graduate Scheme / Internship Programme
1-2 yearsSkills to master
- Structured thinking, basic data analysis, professional communication, understanding of business processes.
You're ready to move on when
- Consistently delivering high-quality work on assigned tasks.
- Proactively seeking learning opportunities and asking insightful questions.
- Demonstrating a solid grasp of our core change methodologies.
- Building good working relationships with team members and project stakeholders.
- 2
Project Support / Project Coordinator Role
1-3 yearsSkills to master
- Organisational skills, stakeholder communication, meeting facilitation support, documentation management, exposure to project lifecycle.
You're ready to move on when
- Ability to manage multiple small tasks and deadlines effectively.
- Experience in coordinating meetings and workshops, including preparing materials.
- Strong attention to detail in documentation and record-keeping.
- A clear interest in the 'people side' of project delivery.
- 3
Business Administration / Operations Assistant
1-3 yearsSkills to master
- Understanding of day-to-day business operations, problem-solving for operational issues, customer service, process adherence.
You're ready to move on when
- Demonstrated ability to follow and improve operational processes.
- Experience in identifying and resolving minor operational inefficiencies.
- A keen interest in how systems and processes impact frontline staff.
- Strong communication skills from interacting with various internal teams.


