The pathway
How you actually get there, here
How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.
- 1
Administrative Assistant / Office Support
1-2 yearsSkills to master
- Organisation, scheduling, basic communication drafting, attention to detail, stakeholder coordination.
You're ready to move on when
- You've successfully managed multiple calendars and organised events.
- You're known for your ability to keep things running smoothly and anticipate needs.
- You've drafted internal communications or managed basic project documentation.
- 2
Customer Service Representative
1-2 yearsSkills to master
- Empathy, clear communication (written and verbal), problem-solving, managing expectations, adapting to customer needs.
You're ready to move on when
- You've successfully helped customers navigate new products or processes.
- You're excellent at explaining complex information simply.
- You can handle difficult conversations and de-escalate frustration.
- 3
Junior Project Coordinator
1-2 yearsSkills to master
- Task tracking, basic project reporting, stakeholder communication, understanding project lifecycles, risk identification.
You're ready to move on when
- You've supported a project manager in keeping a project on track.
- You're comfortable with project management software and reporting.
- You understand the importance of clear communication within a project team.


