City and Guilds of London Institute · RQF Level 4
Training and Development (Human Resource Development)
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 4
- Total credits15
- Guided learning98 hours
- Units in this qualification26
Awarded by City and Guilds of London Institute · on the Ofqual register
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What you’ll learn
What each unit actually teaches you to do
Aimed at individuals in training and development roles, this Level 4 NVQ covers maintaining service standards and designing training materials. Learners will develop skills in supporting individual learners and assessing them for non-competence based assessments. It is relevant to the human resource development sector.
These are the units City and Guilds of London Institute registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Advise and Support Candidates to Identify Prior AchievementReal unit · City and Guilds of London Institute
This unit covers the principles of recognising prior achievement (RPA) and equips learners to advise and support candidates in identifying and documenting prior learning and achievement fairly and reliably.
What you'll be able to do
- Understand the principles and practices of recognising prior achievement (RPA) and its benefits
- Advise candidates on the RPA process, including eligibility and evidence requirements
- Support candidates in identifying and gathering evidence of their prior achievement
- Accurately and comprehensively document prior achievement, following organisational procedures
Agree Learning Programmes with LearnersReal unit · City and Guilds of London Institute
You'll develop the ability to agree learning programmes with learners by communicating programme details, considering individual needs, agreeing learning goals, and recording agreed plans accurately.
What you'll be able to do
- Understand the processes and considerations involved in agreeing learning programmes with learners
- Communicate programme details clearly and effectively to learners, ensuring understanding
- Agree specific and measurable learning goals with learners, aligned with their needs and the programme requirements
- Accurately and comprehensively record agreed learning programmes, including goals and progress
Assess Candidate Performance _no certification after 28/02/2005 is available for this unit_Real unit · City and Guilds of London Institute
You'll understand various assessment methods, plan assessments appropriately, assess candidate performance, and provide constructive feedback to support learning and achievement.
What you'll be able to do
- Understand a range of assessment methods and their suitability for different learning outcomes and contexts
- Plan assessments effectively, considering learning outcomes, assessment criteria, and candidate needs
- Assess candidate performance accurately and consistently, using appropriate assessment methods
- Provide constructive and timely feedback to candidates on their performance, supporting their learning and development
Assess Candidate Using Differing Sources of Evidence _no certification after 28/02/2005 is available for this unit_Real unit · City and Guilds of London Institute
You'll explore different sources of evidence for assessment, learn methods to gather and assess evidence, and document assessment decisions to ensure validity and reliability.
What you'll be able to do
- Understand the different sources of evidence that can be used in assessment.
- Gather evidence from a range of sources to support assessment decisions.
- Assess candidates using various sources of evidence, applying appropriate assessment methods.
- Document assessment decisions clearly and accurately, providing justification for the outcomes.
Assess Individuals for Non-Competence Based Assessment SystemsReal unit · City and Guilds of London Institute
This unit covers principles and methods of non-competence based assessment. You'll plan, conduct, and record assessments ensuring fairness, validity, and reliability in different contexts.
What you'll be able to do
- Understand the principles of non-competence based assessment and their application.
- Know different methods for assessing individuals in non-competence based assessment systems.
- Plan assessments that are appropriate for the individual and the assessment purpose.
- Conduct assessments in a fair, valid and reliable manner.
- Record assessment outcomes accurately and in accordance with organisational requirements.
Co-ordinate the Provision of Learning Opportunities with Other Contributors to the Learning ProgrammeReal unit · City and Guilds of London Institute
You'll explore how to co-ordinate learning opportunities within a programme, ensuring alignment with its aims and objectives. The unit includes communication and information sharing with contributors and monitoring the programme's progress.
What you'll be able to do
- Understand the overall aims and objectives of the learning programme within its wider context.
- Effectively co-ordinate learning opportunities for learners, ensuring alignment with the programme's aims.
- Communicate clearly and effectively with other contributors to the learning programme, such as tutors, assessors, and support staff.
- Share relevant information effectively with all stakeholders involved in the learning programme.
- Monitor the progress of the learning programme against agreed targets and milestones.
Contribute to Recruitment and Selection of PersonnelReal unit · City and Guilds of London Institute
This unit provides knowledge of recruitment and selection processes, enabling learners to contribute to job descriptions, shortlisting, interviewing, and candidate selection while considering legal requirements and diversity.
What you'll be able to do
- Understand the key stages and processes involved in recruitment and selection within an organisation
- Contribute effectively to the development of accurate and comprehensive job descriptions
- Participate effectively in the shortlisting of candidates based on pre-defined criteria
- Participate effectively in the interviewing process, adhering to organisational procedures
- Understand the legal requirements and considerations relevant to recruitment and selection activities
- Contribute to the decision-making process for candidate selection, based on gathered evidence and organisational needs
Create a Climate Conducive to LearningReal unit · City and Guilds of London Institute
This unit covers the factors influencing a positive learning climate, including physical environment and instructor behaviour. You'll learn to create supportive learning environments, promote engagement, and manage disruptive behaviour effectively.
What you'll be able to do
- Understand the various factors that influence a positive and effective learning climate, including physical environment, learner motivation, and instructor behaviour.
- Create a positive learning environment that is inclusive, supportive, and conducive to learning.
- Promote learner engagement through the use of appropriate teaching strategies and activities.
- Manage disruptive behaviour effectively to maintain a productive learning environment.
Design Assessment Methods to Collect Evidence of Competent PerformanceReal unit · City and Guilds of London Institute
You'll design assessment methods to collect evidence of competent performance, ensuring validity, reliability, fairness, and practicality. The unit includes developing assessment materials and selecting suitable methods.
What you'll be able to do
- Understand assessment design principles, including validity, reliability, fairness and practicality.
- Know different assessment methods and their suitability for assessing competent performance.
- Design assessment methods that effectively collect evidence of competent performance.
- Develop assessment materials that are clear, concise and fit for purpose.
- Ensure the validity and reliability of assessment methods and materials.
Design Learning Programmes to Meet Learners' RequirementsReal unit · City and Guilds of London Institute
This unit focuses on designing learning programmes that meet learners' requirements by applying learning theories, identifying needs, developing materials, and planning effective delivery.
What you'll be able to do
- Understand relevant learning theories and principles that underpin effective learning programme design.
- Accurately identify the specific learning requirements of individual learners or groups of learners.
- Design comprehensive learning programmes that effectively meet the identified needs of learners.
- Develop appropriate and engaging learning materials to support the delivery of the learning programme.
- Plan the delivery of learning programmes, considering factors such as timing, location, and resources.
Design, Test and Modify Information Technology _IT_ Based MaterialsReal unit · City and Guilds of London Institute
You'll learn to design, test, and modify IT-based learning materials. The unit emphasises instructional design principles, accessibility, usability, and quality assurance methods.
What you'll be able to do
- Understand the fundamental design principles for effective Information Technology (IT) based learning materials.
- Test IT materials to ensure functionality, accessibility, and user-friendliness.
- Modify IT materials based on testing results and feedback to improve their effectiveness.
- Know the quality assurance methods and processes for ensuring the quality and accuracy of IT-based learning materials.
Design, Test and Modify Training and Development MaterialsReal unit · City and Guilds of London Institute
You'll understand learning theories and apply them to design, test, and modify engaging training materials. The unit includes selecting appropriate training methods to meet specific learning objectives.
What you'll be able to do
- Understand relevant learning theories and their application to the design of training and development materials.
- Design engaging and effective training materials that meet the specific learning objectives.
- Test training materials to ensure their suitability, accuracy, and effectiveness.
- Modify training materials based on feedback and testing results to improve their overall quality and impact.
- Know different training methods and techniques and their suitability for various learning styles and objectives.
Devise a Plan for Implementing an Organisation's Training and Development ObjectivesReal unit · City and Guilds of London Institute
It teaches you to devise plans for implementing organisational training and development objectives. You'll align training with strategic goals, identify resources, involve stakeholders, and evaluate plan effectiveness.
What you'll be able to do
- Understand organisational training and development objectives and their alignment with strategic goals.
- Devise a comprehensive training implementation plan that addresses identified needs and objectives.
- Identify the resource requirements, including personnel, budget, and equipment, necessary for successful training implementation.
- Evaluate the effectiveness of a training plan through appropriate methods and metrics, and make recommendations for improvement.
Evaluate Training and Development ProgrammesReal unit · City and Guilds of London Institute
You'll study methods for evaluating training and development programmes, collect and analyse data on training effectiveness, and make informed recommendations for future training provision.
What you'll be able to do
- Understand various methods for evaluating the effectiveness of training and development programmes.
- Collect relevant data on training effectiveness using appropriate evaluation tools and techniques.
- Analyse the results of training evaluations to identify areas of success and areas requiring further improvement.
- Make clear and actionable recommendations for future training and development programmes based on the evaluation findings.
Evaluate and Develop Own PracticeReal unit · City and Guilds of London Institute
This unit develops learners' reflective practice skills to evaluate and improve their professional performance. You'll identify development areas, create plans, and implement improvements based on self-evaluation and feedback.
What you'll be able to do
- Understand the principles of reflective practice and its importance in professional development.
- Evaluate own performance against relevant standards and benchmarks.
- Identify areas for development based on self-evaluation and feedback from others.
- Create a development plan with clear goals, actions and timescales.
- Implement improvements to own practice based on the development plan.
Exchange Information to Solve Problems and Make DecisionsReal unit · City and Guilds of London Institute
You'll learn to gather, analyse, and communicate information effectively to solve problems and make decisions, contributing constructively within teams.
What you'll be able to do
- Gather relevant information from various sources to support problem solving activities.
- Analyse gathered information to inform effective decision making processes.
- Communicate information clearly and effectively to relevant stakeholders.
- Contribute constructively to problem solving and decision making within a team or group setting.
Externally Verify the Assessment Process _no certifcation after 28/02/2005 is available for this unit_Real unit · City and Guilds of London Institute
This unit provides knowledge of the external verification process within assessment. You'll plan and conduct verification activities ensuring compliance with regulatory and organisational requirements and provide feedback on assessment quality.
What you'll be able to do
- Understand the key stages and principles of the assessment process.
- Know the external verification requirements, including regulatory and organisational guidelines.
- Plan external verification activities, including scheduling and resource allocation.
- Conduct external verification activities in line with agreed plans and procedures.
- Provide constructive and developmental feedback on assessment quality to assessors and relevant stakeholders.
Identify Organisational Training and Development NeedsReal unit · City and Guilds of London Institute
You'll gain skills to identify organisational training and development needs through data gathering and analysis, understanding the importance of training needs analysis and prioritising development requirements.
What you'll be able to do
- Understand the importance of conducting thorough training needs analysis within an organisation.
- Identify organisational training and development needs through various methods.
- Use appropriate methods, such as surveys, interviews, and performance data analysis, to gather relevant data on training needs.
- Analyse collected training needs data to identify key skills gaps and development priorities.
- Prioritise identified training and development needs based on their impact on organisational goals and objectives.
Improve Training and Development ProgrammesReal unit · City and Guilds of London Institute
It teaches you to analyse existing training and development programmes, identify areas for improvement, implement changes, and evaluate the impact of those improvements to enhance training effectiveness.
What you'll be able to do
- Analyse existing training and development programmes to identify strengths and weaknesses.
- Identify specific areas for improvement in training and development programmes, based on analysis and feedback.
- Implement practical and effective improvements to training programmes, taking into account resource constraints and organisational priorities.
- Evaluate the impact of implemented improvements on training effectiveness and learner outcomes.
Internally Verify the Assessment Process _no certifcation after 28/02/2005 is available for this unit_Real unit · City and Guilds of London Institute
This unit covers the principles and processes of internal verification in assessment, enabling learners to contribute effectively to verification activities and support quality assurance.
What you'll be able to do
- Understand the fundamental principles of internal verification in assessment.
- Know the steps and procedures involved in the internal verification process.
- Contribute effectively to the internal verification process, providing constructive feedback and support.
- Understand the importance of quality assurance in assessment and the role of internal verification in maintaining standards.
Maintain and Improve Service and Product OperationsReal unit · City and Guilds of London Institute
This unit covers maintaining and improving service and product operations by understanding key operational elements. You'll maintain service standards, identify improvement areas, implement changes, and monitor performance.
What you'll be able to do
- Understand the key elements of service and product operations within a specific context.
- Maintain consistent service standards to meet customer expectations and organisational requirements.
- Identify areas for improvement in service and product operations through analysis and feedback.
- Implement improvements to service and product operations, ensuring minimal disruption and maximum effectiveness.
- Monitor operational performance using relevant metrics and indicators to track progress and identify further opportunities for enhancement.
Manage Relationships with Colleagues and CustomersReal unit · City and Guilds of London Institute
You'll manage relationships with colleagues and customers using effective communication principles. The unit covers building rapport, collabourative working, meeting customer needs, and resolving conflicts constructively.
What you'll be able to do
- Understand the principles of effective communication, including verbal, non-verbal and written communication.
- Build rapport with colleagues and customers to establish positive working relationships.
- Manage relationships with colleagues in a professional and collaborative manner.
- Manage relationships with customers to meet their needs and expectations.
- Resolve conflicts with colleagues and customers in a constructive and respectful way.
Monitor and Review Progress with LearnersReal unit · City and Guilds of London Institute
You'll learn to monitor and review learner progress using various methods. The unit includes providing constructive feedback, adapting approaches to individual needs, and maintaining accurate records.
What you'll be able to do
- Understand different methods for monitoring learner progress effectively.
- Monitor learner progress against agreed targets and timescales.
- Review learner progress and identify areas of strength and areas needing improvement.
- Provide constructive and timely feedback to learners on their progress.
- Know the record-keeping requirements for documenting learner progress and outcomes.
Recommend, Monitor and Control the Use of ResourcesReal unit · City and Guilds of London Institute
You'll understand resource management principles and develop skills to recommend allocation, monitor usage, control expenditure, and report on resource utilisation within an organisation.
What you'll be able to do
- Understand the principles of effective resource management, including allocation, monitoring, and control.
- Recommend resource allocation strategies based on organisational needs and priorities.
- Monitor resource usage to ensure efficiency and compliance with approved budgets.
- Control resource expenditure to prevent overspending and ensure value for money.
- Report on resource utilisation, including variances and recommendations for improvement.
Specify the Contribution of Training and Development to Organisational DevelopmentReal unit · City and Guilds of London Institute
It teaches you to specify how training and development contribute to organisational development by analysing principles, aligning training with strategic goals, and evaluating training impact.
What you'll be able to do
- Understand the fundamental principles of organisational development and its key components
- Analyse the contribution of training and development activities to the achievement of organisational goals and objectives
- Specify training needs effectively, based on organisational analysis and performance gaps
- Evaluate the impact of training and development initiatives on organisational performance and employee development
Support and Advise Individual LearnersReal unit · City and Guilds of London Institute
This unit focuses on supporting and advising individual learners by recognising diverse needs and learning styles. You'll provide tailored support and advice, understand referral procedures, and maintain confidentiality.
What you'll be able to do
- Understand the diverse individual learning needs that learners may present with.
- Provide appropriate and tailored support to learners based on their individual needs.
- Offer clear and helpful advice to learners on a range of topics related to their learning journey.
- Know the correct referral procedures for directing learners to appropriate support services.
- Understand the importance of maintaining confidentiality when working with learners and handling sensitive information.
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 4 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Advise and Support Candidates to Identify Prior AchievementAgree Learning Programmes with LearnersAssess Candidate Performance _no certification after 28/02/2005 is available for this unit_Assess Candidate Using Differing Sources of Evidence _no certification after 28/02/2005 is available for this unit_Assess Individuals for Non-Competence Based Assessment SystemsCo-ordinate the Provision of Learning Opportunities with Other Contributors to the Learning ProgrammeContribute to Recruitment and Selection of PersonnelCreate a Climate Conducive to Learning
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
Training and Development (Human Resource Development)
- Advise on learning and progression
- Agree Driver Training Programmes with Learners
- Agree learning programmes with learners
- Analyse Customer and Business Needs and the Business
- Analyse information from the audit of the Training and Competence Scheme
- Assess an individual’s health status
- Assess candidates through direct observation in the workplace
- Assess candidates using a range of methods
Where this can lead
Senior Learning and Development Manager
Your career path here isn't a rigid ladder; it's more like a climbing wall with many different routes to the top. We're here to help you find the path that best suits your strengths and ambitions, whether that's leading people or becoming an unparalleled expert in your craft.
See the whole journey →Opens the roleSenior Learning and Development ManagerOne of the jobs this qualification is a route intoSee the role →Opens the roleLearning CoordinatorOne of the jobs this qualification is a route into · 3 near-identical records folded inSee the role →Opens the roleLearning Centre ManagerOne of the jobs this qualification is a route into · 1 near-identical record folded inSee the role →Opens the roleEmployee Development SpecialistOne of the jobs this qualification is a route intoSee the role →Opens the roleSenior Learning Centre ManagerOne of the jobs this qualification is a route intoSee the role →Opens the roleSenior Global Capability Development SpecialistOne of the jobs this qualification is a route intoSee the role →Future FluencyAll ten future skillsSee how every unit is contextualised by the tenExplore →
Showing 6 roles, drawn from 42 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
Advise on learning and progressionAgree Driver Training Programmes with LearnersAgree learning programmes with learnersAnalyse Customer and Business Needs and the BusinessAnalyse information from the audit of the Training and Competence SchemeAssess an individual’s health statusAssess candidates through direct observation in the workplaceAssess candidates using a range of methodsAssess individuals’ psychological, social and emotional needs for rehabilitationAssist learners to review their own progress and implement their development objectivesBuild and maintain relationships with learners to ensure a learner-centred approachCreate a climate that promotes learningDesign and implement provisionDesign training sessions for learner driversDevelop Own Skills and PracticeDevelop and adapt ILT materials to support learningDevelop and agree a Training and Competence policyDevelop as a reflective supported employment practitioner+26 more
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
One-to-one, on your real workNo lectures, no past-papers. Every unit is practised on the actual tasks your job throws at you, a tutor beside you, not a video in front of you.
Taught to the top, not the testMost courses stop at remembering. Your companion keeps climbing: analysing, judging, creating. That’s the part a machine can’t do for you.
Credits you keep, a map that continuesEvery unit is regulated and yours for good. The day you finish, Zavmo already knows the next role your new credits open.
Applied to your work in any of these jobs
Which job do you mean?
This unit covers the principles of recognising prior achievement (RPA) and equips learners to advise and support candidates in identifying and documenting prior learning and achievement fairly and reliably.
How the thinking builds
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for Training and Development (Human Resource Development)
26 units in this credential, in the order it lists them, awarded by City and Guilds of London Institute.
- Advise and Support Candidates to Identify Prior Achievement
- Agree Learning Programmes with Learners
- Assess Candidate Performance _no certification after 28/02/2005 is available for this unit_
- Assess Candidate Using Differing Sources of Evidence _no certification after 28/02/2005 is available for this unit_
- Assess Individuals for Non-Competence Based Assessment Systems
- Co-ordinate the Provision of Learning Opportunities with Other Contributors to the Learning Programme
and 20 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
Why this matters: AI can already remember and understand for you. What it can’t do is
take your real problem and judge the right call. So the only learning worth paying
for is the learning that takes you to the top. That’s exactly what a tutor doing it with
you, on your real work, is for.
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.