Open Awards · RQF Level 2

Open Awards Level 2 Extended Diploma in International Supply Chain Logistics (RQF)

You don’t just earn this. You learn to use it, one-to-one, on your own real work.

LevelRQF Level 2
Total credits61
Guided learning460 hours
Units in this qualification23

Awarded by Open Awards · on the Ofqual register

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What you’ll learn

What each unit actually teaches you to do

This Open Awards Level 2 Extended Diploma is a vocationally-related qualification in international supply chain logistics. It develops learners' understanding of business communication, sustainability, and freight forwarding within the warehousing and distribution sector.

These are the units Open Awards registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.

Business CommunicationReal unit · Open Awards

You'll learn to communicate formally in writing, effectively by telephone, and participate constructively in meetings. The unit focuses on appropriate language, structure, and professional communication techniques.

What you'll be able to do

Communicate formally in writing, using appropriate language and structure
Communicate effectively by telephone, using appropriate tone and etiquette
Take part in a meeting, contributing appropriately and respectfully

Communicating and Collaborating OnlineReal unit · Open Awards

This unit equips learners to communicate and collabourate using online technologies in social and professional contexts. You'll develop skills in professional email communication, online meetings, digital networks, and understanding online behaviour and risks.

What you'll be able to do

Communicate socially and professionally using technology, demonstrating appropriate online behaviour
Communicate effectively in a business context using email, adhering to professional standards
Communicate and collaborate using online meeting technology, participating effectively in virtual meetings
Communicate and collaborate using digital networks, sharing information appropriately and securely
Understand the use of blogs as a communication tool, recognising their potential benefits and drawbacks

Develop Effective Working Relationships with Colleagues in Logistics OperationsReal unit · Open Awards

You'll explore the principles of effective communication and respect in the workplace to develop positive working relationships with colleagues in logistics operations. The unit includes practical application of communication skills to contribute to a supportive work environment.

What you'll be able to do

Develop effective working relationships with colleagues in logistics operations
Develop effective working relationships with colleagues in logistics operations

Developing Resilience SkillsReal unit · Open Awards

It teaches you to understand resilience and its impact on individuals and organisations. You'll explore factors influencing resilience in the workplace and develop skills to manage challenges effectively.

What you'll be able to do

Understand the meaning of resilience and its impact on individuals and organisations
Understand the factors that affect an individual's resilience in the workplace
Understand strategies for developing an individual's resilience in the workplace
Develop resilience skills to manage challenges and setbacks effectively

Digital Career DevelopmentReal unit · Open Awards

This unit covers the development and promotion of a positive digital reputation and online identity. You'll gain skills in using social media and the internet to search and prepare applications for voluntary and paid employment, build professional networks, and utilise technology for personal and professional learning.

What you'll be able to do

Promote a digital reputation and online identity
Use social media and the internet to search and prepare applications for voluntary and paid employment
Use social media to build professional networks
Use technology to facilitate personal and professional learning and career progression
Take part in online/phone interviews

Effective Teamwork and Leadership SkillsReal unit · Open Awards

This unit develops learners' understanding of effective teamwork and leadership skills. It covers team characteristics, communication, leadership qualities, motivation, and practical skills for working in and leading teams.

What you'll be able to do

Understand the factors that contribute to effective team working.
Understand the skills and characteristics involved in being an effective leader.
Understand the relationship between a team leader and team member.
Work effectively in a team activity.
Lead a team activity effectively.
Use effective team leader skills.

Introduction to Modes of Transportation in the Logistics OperationsReal unit · Open Awards

This unit provides learners with an understanding of the roles of shipping, air, and road transport in logistics operations. You'll describe different types of transport within each mode and identify their advantages and disadvantages.

What you'll be able to do

Understand the role shipping transport plays in logistics operations.
Understand the role air transport plays in logistics operations.
Understand the role road transport plays in logistics operations.

Introduction to Trade Associations, Organisations and Regulating BodiesReal unit · Open Awards

You'll understand the roles of trade associations, organisations, and regulatory bodies within supply chain logistics. The unit examines how these entities influence standards, best practices, and regulation in the industry.

What you'll be able to do

Understand the role of trade associations within supply chain logistics.
Understand the role of organisations within supply chain logistics.
Understand the role of regulatory bodies within supply chain logistics.

Manage own Performance in a Logistics EnvironmentReal unit · Open Awards

You'll understand how to plan and prioritise work activities, behave in ways that support effective working, and be accountable within a logistics environment. The unit emphasises personal responsibility and contributing to effective working relationships.

What you'll be able to do

Understand how to plan work and be accountable to others
Understand how to behave in a way that supports effective working
Plan and be responsible for own work, supported by others
Support effective working

Safety and Wellbeing in a Digital EnvironmentReal unit · Open Awards

This unit covers protecting devices and data in digital environments, focusing on personal and organisational security. You'll understand malware protection, data encryption, password management, and safe use of visual display screen equipment.

What you'll be able to do

Understand how to protect a range of devices and data in a digital environment.
Understand how to protect own devices and personal data in a digital environment.
Protect own devices and personal data in a digital environment.
Protect organisational data and transactions in a digital environment.
Use visual display screen equipment in line with health and safety legislation and procedures.
Understand how to manage own digital wellbeing.

Sustainability in Logistics and Supply Chain OperationsReal unit · Open Awards

You'll explore the environmental impact of logistics operations, including transport, warehousing, and packaging. The unit covers sustainable transport methods and effective route planning to reduce environmental effects.

What you'll be able to do

Understand the environmental impact of logistics operations, identifying key areas of concern
Understand forms of environmentally friendly and sustainable types of transport used in logistics and transport operations, evaluating their advantages and disadvantages
Understand how effective route planning can reduce the environmental impact of logistics operations, considering factors such as fuel consumption and emissions

Technology and Automation in Supply Chain LogisticsReal unit · Open Awards

This unit covers the use of robotics, automation, and emerging technologies in supply chain logistics operations. You'll understand the benefits and limitations of these technologies and the role of e-fulfilment within logistics.

What you'll be able to do

Understand the role of robotics and automation in supply chain logistics operations.
Understand the new generation of technologies that could feature in supply chain logistic operations in the future.
Understand the role of e-fulfilment in supply chain logistic operations.

Understand Freight Forwarding in Conjunction with International Supply Chain LogisticsReal unit · Open Awards

This unit provides learners with knowledge of freight forwarding within international supply chain logistics. It covers the role, services, transport modes, documentation, insurance aspects, and freight rates related to freight forwarding.

What you'll be able to do

Understand the role of freight forwarding within international supply chain logistics.
Understand the aspects of freight forwarding within international supply chain logistics.
Understand the characteristics of related transport modes in freight forwarding.
Understand the roles involved in freight forwarding.
Understand freight rates within international supply chain logistics.

Understand How to Obtain Relevant Information on Collection of CargoReal unit · Open Awards

You'll develop an understanding of how to obtain relevant information for cargo collection. The unit covers sources, procedures, verifying information, and managing problems to ensure accurate cargo handling.

What you'll be able to do

Understand how to obtain relevant information on the collection of cargo, including documentation and procedures
Understand the importance of accurate and timely information when collecting cargo
Identify potential problems that may arise when obtaining information on the collection of cargo
Understand how to deal with problems effectively when obtaining information on the collection of cargo

Understand How to Obtain Relevant Information on the Delivery of CargoReal unit · Open Awards

This unit equips learners to obtain relevant information on cargo delivery, identify potential problems, and apply solutions. You'll understand the importance of accurate information for timely and effective delivery.

What you'll be able to do

Understand how to obtain information on the delivery of cargo.
Understand how to identify problems when obtaining information on the delivery of cargo.
Understand how to deal with problems when obtaining information on the delivery of cargo.

Understand How to Organise and Prepare Documentation for a Supply Chain Logistics CustomerReal unit · Open Awards

You'll gain knowledge of organising and preparing documentation for supply chain logistics customers. The unit covers the importance of accurate documentation, types of documents, and methods for effective organisation.

What you'll be able to do

Understand how to organise documentation for a supply chain logistics customer.
Understand how to prepare documentation for a supply chain logistics customer.

Understand Importing within Supply Chain LogisticsReal unit · Open Awards

This unit provides learners with an understanding of importing within supply chain logistics. It covers key terms, roles of involved parties, processes, benefits, and challenges associated with importing goods.

What you'll be able to do

Understand the principles of importing within supply chain logistics
Understand the requirements for importing within supply chain logistics
Understand the processes involved in importing within supply chain logistics

Understand Key Terms for Supply Chain LogisticsReal unit · Open Awards

This unit provides learners with knowledge of key supply chain logistics terminology. You'll define terms, explain their application, and understand their importance in effective supply chain communication.

What you'll be able to do

Understand key terminology used in supply chain logistics, including definitions and applications
Understand the importance of using correct terminology in supply chain logistics communications
Understand how different key terms relate to each other within the supply chain logistics context

Understand how to Obtain Information Required for the Movement of GoodsReal unit · Open Awards

You'll understand the types and sources of information required for the movement of goods. The unit highlights the importance of accurate and timely information to support efficient logistics operations.

What you'll be able to do

Understand how to obtain information required in the movement of goods

Understand the Provision of Customer Service Within a Logistics EnvironmentReal unit · Open Awards

You'll explore the provision of customer service within a logistics environment. The unit covers customer satisfaction, types of customers, and procedures for delivering effective service and handling complaints.

What you'll be able to do

Understand the principles of providing customer service within a logistics environment.
Understand the requirements for providing customer service within a logistics environment.

Understanding how to Process Supply Chain Logistics Documentation on behalf of Customs and Excise AuthoritiesReal unit · Open Awards

You'll understand how to process supply chain logistics documentation for Customs and Excise authorities. The unit covers identifying required documents, completing procedures, and resolving problems in import and export documentation.

What you'll be able to do

Understand how to identify the supply chain logistics documents required for Customs and Excise import and export activity
Understand how to process supply chain logistics documentation on behalf of Customs and Excise authorities
Understand how to identify problems when processing supply chain logistics, Customs and Excise documentation for imports and exports
Understand procedures for resolving problems when processing supply chain logistics, Customs and Excise documentation for imports and exports

Using and Managing Online InformationReal unit · Open Awards

You'll learn to select, gather, review, and critically evaluate online information and resources. The unit emphasises making informed decisions, problem-solving, and safe, secure information storage and retrieval.

What you'll be able to do

Understand how to select information and resources to meet personal needs.
Understand how to select information and resources to meet organisational needs.
Understand how to gather search results to make an informed decision.
Understand how to review search results to make an informed decision.
Understand how to critically evaluate search results to make an informed decision.
Understand how to gather search results to solve problems.
Understand how to review search results to solve problems.
Understand how to critically evaluate search results to solve problems.
Understand how to store information safely and securely.
Understand how to retrieve information safely and securely.

Warehouse Operations within Supply Chain LogisticsReal unit · Open Awards

This unit introduces learners to the role of warehousing within supply chain logistics, including the types of equipment used and the importance of health and safety processes. You'll be able to explain warehouse functions, identify equipment, and understand safety requirements.

What you'll be able to do

Understand the role of warehousing within supply chain logistics operations
Understand the types of equipment used in warehouse operations
Understand the importance of health and safety processes in warehouse operations

The honest bit

You’ve started things before

Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.

There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.

And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.

Your passport

Every credit is a stamp you keep

Level 2 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.

Business CommunicationCommunicating and Collaborating OnlineDevelop Effective Working Relationships with Colleagues in Logistics OperationsDeveloping Resilience SkillsDigital Career DevelopmentEffective Teamwork and Leadership SkillsIntroduction to Modes of Transportation in the Logistics OperationsIntroduction to Trade Associations, Organisations and Regulating Bodies

Each stamp is a real unit registered against this qualification.

Who’d teach you this

The Evidence Evaluator

Assessor

Helps you show what you can actually do, gathering the evidence that proves it as you learn.

Meet all twelve tutors

Where this connects

Where these credits take you

A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.

See Your Progress GrowIllustration

Open Awards Level 2 Extended Diploma in International Supply Chain Logistics (RQF)

Communicate with clients and colleagues regarding logistics services
Complete Import Procedures and Requirements
Manage costs and resources in logistics operations to meet customer requirements
Select methods of importing supplies

This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

Where this can lead

Associate Warehouse Coordinator

This Associate Warehouse Coordinator role is your first step into a fascinating and critical part of global business. We're looking for someone who is eager to learn, committed to accuracy, and ready to build a solid career in Operations. If that sounds like you, we'd love to hear from you.

See the whole journey →

Opens the roleAssociate Warehouse CoordinatorOne of the jobs this qualification is a route intoSee the role →Opens the roleInternational Warehouse Operations ManagerOne of the jobs this qualification is a route into · 1 near-identical record folded inSee the role →Opens the roleInternational Warehousing CoordinatorOne of the jobs this qualification is a route intoSee the role →Opens the roleInternational Logistics CoordinatorOne of the jobs this qualification is a route intoSee the role →Opens the roleGlobal Supply Chain AssistantOne of the jobs this qualification is a route intoSee the role →Opens the roleAssociate International Shipping and Receiving CoordinatorOne of the jobs this qualification is a route intoSee the role →Future FluencyAll ten future skillsSee how every unit is contextualised by the tenExplore →

Showing 6 roles, drawn from 15 job records mapped to this qualification.

Skills it covers

What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.

Communicate with clients and colleagues regarding logistics servicesComplete Import Procedures and RequirementsManage costs and resources in logistics operations to meet customer requirementsSelect methods of importing supplies

How you’ll actually learn this

One-to-one, on your own real work

A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.

One-to-one, on your real workNo lectures, no past-papers. Every unit is practised on the actual tasks your job throws at you, a tutor beside you, not a video in front of you.

Taught to the top, not the testMost courses stop at remembering. Your companion keeps climbing: analysing, judging, creating. That’s the part a machine can’t do for you.

Credits you keep, a map that continuesEvery unit is regulated and yours for good. The day you finish, Zavmo already knows the next role your new credits open.

Business CommunicationLevel 2

Applied to your work in any of these jobs

Which job do you mean?

Associate Warehouse Coordinator International Warehouse Operations Manager International Warehousing Coordinator International Logistics Coordinator Global Supply Chain Assistant Associate International Shipping and Receiving Coordinator

Learners will develop skills to communicate formally in writing, effectively by telephone, and participate constructively in meetings. The unit focuses on appropriate language, structure, and professional communication techniques.

How the thinking builds

Remember
Understand
Apply
Analyse
Evaluate
Create

An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

Your PlanIllustration

Built for Open Awards Level 2 Extended Diploma in International Supply Chain Logistics (RQF)

23 units in this credential, in the order it lists them, awarded by Open Awards.

Business Communication
Communicating and Collaborating Online
Develop Effective Working Relationships with Colleagues in Logistics Operations
Developing Resilience Skills
Digital Career Development
Effective Teamwork and Leadership Skills

and 17 more in the full unit list below.

These are the real units of this credential, in its own order. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

One to one, not one to many

No two people run this the same way

A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.

Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.

See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.

Why it sticks

Most courses stop at remembering

There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.

6CreateThe Creative Catalyst
5EvaluateThe Evidence Evaluator
4AnalyseThe Analyst
3ApplyThe Coach
2UnderstandThe Connector
1RememberThe Builder

Where most courses leave you Where Zavmo takes you

Why this matters: AI can already remember and understand for you. What it can’t do is take your real problem and judge the right call. So the only learning worth paying for is the learning that takes you to the top. That’s exactly what a tutor doing it with you, on your real work, is for.

The value

Why the companion is worth £70 a month

You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.

That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.

Earned on your own work, taught to the top.

Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.

Build my plan, free

No card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.