Highfield Qualifications · RQF Level 2
Highfield Level 2 Certificate in Supply Chain Operations (RQF)
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 2
- Total credits16
- Guided learning103 hours
- Units in this qualification12
Awarded by Highfield Qualifications · on the Ofqual register
Start here
See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
These are the units Highfield Qualifications registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Communication and customer service in the supply chain industryReal unit · Highfield Qualifications
What you'll be able to do
- CK1: Understand how to communicate effectively with colleagues
- CS1: Be able to deliver excellent customer service
- CS2: Be able to communicate effectively with customers and colleagues in line with organisational standards
Health and safety in a supply chain environmentReal unit · Highfield Qualifications
What you'll be able to do
- CK7: Understand how their role can affect their health
- CS3: Be able to demonstrate safe moving and handling of different objects
Removals Operative – HandlingReal unit · Highfield Qualifications
What you'll be able to do
- RK4: Understand moving, handling and packing processes
- RK7: Understand processes for loading and unloading
- RK8: Understand how to dismantle and /or reassemble furniture
- RK9: Understand relevant and current regulation and legislation relating to the moving and handling of items
- RS3: Be able to move and handle items safely
- RS6: Be able to load and unload items safely and efficiently
- RS7: Be able to dismantle and/ or reassemble furniture safely and efficiently
Removals Operative – IT SystemsReal unit · Highfield Qualifications
What you'll be able to do
- RK10: Understand the changing consumer landscape
- RK11: Understand basic IT applications and relevant technology and systems
- RS8: Be able to use basic IT systems
Removals Operative – PlanningReal unit · Highfield Qualifications
What you'll be able to do
- RK1: Understand how to plan jobs
- RK2: Understand what to consider when selecting and using packing materials
- RK3: Understand how to prepare and use packing materials efficiently
- RK6: Understand how to prepare documentation for removals jobs
- RS1: Be able to plan and re-plan for a commercial removal job
- RS2: Be able to select, prepare and use materials efficiently
- RS5: Be able to prepare documentation for removals jobs
Removals Operative – Safe use of equipment and machineryReal unit · Highfield Qualifications
What you'll be able to do
- RK5: Understand how to use equipment and machinery safely
- RS4: Be able to use machinery and equipment safely
Supply Chain Industry AwarenessReal unit · Highfield Qualifications
What you'll be able to do
- CK2: Understand the structure of the supply chain industry
- CK4: Understand their own organisation
Traffic Officer – MaintenanceReal unit · Highfield Qualifications
What you'll be able to do
- Understand the process for arranging vehicle maintenance
Traffic Officer – PlanningReal unit · Highfield Qualifications
What you'll be able to do
- TK1: Understand relevant and current regulation and legislation
- TK2: Understand how to plan routes and jobs
- TK4: Understand how to use the Transport Management System (TMS) and other relevant IT systems
- TS1: Be able to demonstrate compliance with current appropriate rules and regulation
- TS2: Be able to prepare the delivery of products safely and efficiently
- TS3: Be able to use Transport Management Systems (TMS)
Traffic Officer – Returned GoodsReal unit · Highfield Qualifications
What you'll be able to do
- Understand how to process goods when returned to base
Traffic Officer – Safe use of equipment and machineryReal unit · Highfield Qualifications
What you'll be able to do
- TK3: Understand appropriate equipment/vehicle types
- TS6: Be able to debrief drivers on their return to base
- TK5: Understand safe use of equipment and machinery in order to provide briefs to colleagues
- TS4: Be able to plan and provide briefs to other operators on safe use of equipment and machinery
Work effectively as an individual and with othersReal unit · Highfield Qualifications
What you'll be able to do
- CK3: Understand opportunities in relation to their own career aspirations
- CK5: Understand the impact of individual performance
- CK6: Understand proposed and actual changes to systems, processes and technology
- CB1: Be able to demonstrate integrity, credibility and honesty
- CB2: Be able to strive for the best results in all they do and maintain a positive attitude
- CB3: Be able to show a commitment to achieving all personal and organisational objectives
- CB4: Be able to show a genuine interest in meeting the needs of others
- CS4: Be able to work effectively in a team
- CS5: Be able to adapt to new technology
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 2 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Carry out the removal of full casks in the spirits industry
- Communicate with clients and colleagues regarding logistics services
- Develop and implement a management system to ensure compliance with the requirements of the operator’s licence for freight transport operations
- Develop and implement an internal audit system to confirm compliance with operator’s licence requirements
- Develop, communicate and implement a compliance policy for your freight transport operation to safeguard the operator’s licence
- Manage data for transport planning
- Monitor and evaluate the effectiveness of audits
- Monitor, review and evaluate the implementation of the compliance systems in your organisation
Where this can lead
Transport Planner
Your journey here starts with mastering the daily plan, but the road ahead is long and full of opportunities. We're keen to help you navigate it.
See the whole journey →Showing 6 roles, drawn from 41 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for Highfield Level 2 Certificate in Supply Chain Operations (RQF)
12 units in this credential, in the order it lists them, awarded by Highfield Qualifications.
- Communication and customer service in the supply chain industry
- Health and safety in a supply chain environment
- Removals Operative – Handling
- Removals Operative – IT Systems
- Removals Operative – Planning
- Removals Operative – Safe use of equipment and machinery
and 6 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.