Defence Awarding Organisation · RQF Level 3

DAO Level 3 Certificate in Knowledge Information and Management

You don’t just earn this. You learn to use it, one-to-one, on your own real work.

LevelRQF Level 3
Total credits14
Guided learning18 hours
Units in this qualification8

Awarded by Defence Awarding Organisation · on the Ofqual register

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Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.

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What you’ll learn

What each unit actually teaches you to do

This qualification focuses on the principles of knowledge, information, and records management. Learners will develop an understanding of the information lifecycle, metadata, and knowledge capture techniques. It is suitable for individuals seeking to enhance their skills in managing information within an organisation.

These are the units Defence Awarding Organisation registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.

Customer ServiceReal unit · Defence Awarding Organisation

It teaches you to understand customer service principles and varying customer expectations. You'll develop skills in using feedback methods and SWOT analysis to improve service quality and appreciate the role of communication in customer service.

What you'll be able to do

Understand the principles of customer service.
Understand customer expectations in a service environment.
Demonstrate the ability to use methods of feedback to improve customer service.
Demonstrate the ability to use SWOT analysis to improve customer service.
Understand the importance of effective communication in customer service.

Information Governance and AssuranceReal unit · Defence Awarding Organisation

You'll gain knowledge of Information Governance principles, cyber security threats, and the importance of securing information assets. The unit also covers Risk Management and the identification of Information Assets to support effective information protection.

What you'll be able to do

Understand the principles of Information Governance.
Describe the key aspects of cyber security.
Understand the importance of securing information assets.
Explain the principles of Risk Management.
Explain what constitutes an Information Asset.

Knowledge ManagementReal unit · Defence Awarding Organisation

You'll explore knowledge management concepts, including capturing tacit knowledge, the role of networks in knowledge sharing, and Learning from Experience initiatives. The unit addresses challenges in knowledge capture and dissemination.

What you'll be able to do

Understand how to capture tacit knowledge from individuals and make it accessible to others within an organisation
Understand how networks facilitate knowledge sharing and collaboration
Understand the principles and benefits of Learning from Experience (LFE) initiatives
Explain what knowledge management is and its role in organisational success

Managing and Organising InformationReal unit · Defence Awarding Organisation

You'll understand information management principles, including the information lifecycle, metadata, and Boolean search techniques. The unit covers managing and retrieving information effectively using appropriate methods.

What you'll be able to do

Understand how a document progresses through the various stages of an information life cycle, from creation to disposal
Understand what metadata is and its importance in managing and retrieving information effectively
Understand the principles and application of Boolean search techniques for information retrieval

Overview of the Knowledge and Information Management (KIM) professionReal unit · Defence Awarding Organisation

You'll define data, information, and knowledge and understand their interrelationships. The unit covers key Knowledge and Information Management roles, their responsibilities, and the structure of KIM within a business unit.

What you'll be able to do

Explain the meaning of the terms data, information and knowledge.
Describe the main responsibilities associated with a key Knowledge and Information Management (KIM) role.
Explain the structure of Knowledge and Information Management (KIM) within your business unit.

Records ManagementReal unit · Defence Awarding Organisation

This unit provides learners with knowledge of effective records management principles and the record lifecycle. It covers legal and regulatory requirements and the benefits of good records management within organisations.

What you'll be able to do

Understand the principles and importance of effective records management within an organisation
Understand the different stages of the record lifecycle, from creation and storage to retrieval and disposal

Using and Exploiting InformationReal unit · Defence Awarding Organisation

This unit covers the importance of information within the Defence sector and the need to exploit it effectively. You'll understand the impact of information management on decision-making and operational efficiency, including communication aspects.

What you'll be able to do

Explain why information is important within the Defence sector.
Explain the reasons for exploiting information effectively.
Explain the characteristics of effective communication.

Working collaboratively and using toolsReal unit · Defence Awarding Organisation

This unit covers the principles of collabourative working, effective teamwork, and communication skills. You'll understand the benefits of collabouration in achieving organisational goals and the appropriate use of social media within the Defence sector, including associated risks and policies.

What you'll be able to do

Understand the principles of collaborative working.
Demonstrate the ability to work collaboratively with others.
Understand the appropriate use of social media within the Defence sector.

The honest bit

You’ve started things before

Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.

There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.

And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.

Your passport

Every credit is a stamp you keep

Level 3 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.

Customer ServiceInformation Governance and AssuranceKnowledge ManagementManaging and Organising InformationOverview of the Knowledge and Information Management (KIM) professionRecords ManagementUsing and Exploiting InformationWorking collaboratively and using tools

Each stamp is a real unit registered against this qualification.

Who’d teach you this

The Evidence Evaluator

Assessor

Helps you show what you can actually do, gathering the evidence that proves it as you learn.

Meet all twelve tutors

Where this connects

Where these credits take you

A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.

See Your Progress GrowIllustration

DAO Level 3 Certificate in Knowledge Information and Management

Carry out information security governance activities
Contribute to information security identity and access management activities
Direct information security governance activities
Directing Information Assurance: Strategy, Policy, Governance
Establish and Maintain Information Systems Security Governance
Implement Information Security Governance and Standards
Manage Information Assurance Methodologies
Manage information governance in a health context

This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

Where this can lead

Knowledge Management Associate

Your journey in Knowledge Management starts here, but where it goes is really up to you. We'll give you the tools, the support, and the opportunities to build a truly rewarding career, whether you want to be a deep technical specialist or eventually lead a whole team.

See the whole journey →

Opens the roleKnowledge Management AssociateOne of the jobs this qualification is a route into · 10 near-identical records folded inSee the role →Opens the roleAssociate Information Governance AnalystOne of the jobs this qualification is a route intoSee the role →Opens the roleDirector, Knowledge & Information ManagementOne of the jobs this qualification is a route intoSee the role →Opens the roleKnowledge Management SpecialistOne of the jobs this qualification is a route into · 2 near-identical records folded inSee the role →Opens the roleInformation Management AssociateOne of the jobs this qualification is a route intoSee the role →Opens the roleDocument Control CoordinatorOne of the jobs this qualification is a route into · 1 near-identical record folded inSee the role →Future FluencyAll ten future skillsSee how every unit is contextualised by the tenExplore →

Showing 6 roles, drawn from 100 job records mapped to this qualification.

Skills it covers

What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.

Carry out information security governance activitiesContribute to information security identity and access management activitiesDirect information security governance activitiesDirecting Information Assurance: Strategy, Policy, GovernanceEstablish and Maintain Information Systems Security GovernanceImplement Information Security Governance and StandardsManage Information Assurance MethodologiesManage information governance in a health contextManage information security governance activitiesManage information security identity and access management activitiesManage risks relating to data and information in a health contextNot Specified (Governance of Information Security)Organise digital information

How you’ll actually learn this

One-to-one, on your own real work

A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.

One-to-one, on your real workNo lectures, no past-papers. Every unit is practised on the actual tasks your job throws at you, a tutor beside you, not a video in front of you.

Taught to the top, not the testMost courses stop at remembering. Your companion keeps climbing: analysing, judging, creating. That’s the part a machine can’t do for you.

Credits you keep, a map that continuesEvery unit is regulated and yours for good. The day you finish, Zavmo already knows the next role your new credits open.

Customer ServiceLevel 3

Applied to your work in any of these jobs

Which job do you mean?

Knowledge Management Associate Associate Information Governance Analyst Director, Knowledge & Information Management Knowledge Management Specialist Information Management Associate Document Control Coordinator

This unit enables learners to understand customer service principles and varying customer expectations. Learners will develop skills in using feedback methods and SWOT analysis to improve service quality and appreciate the role of communication in customer service.

How the thinking builds

Remember
Understand
Apply
Analyse
Evaluate
Create

An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

Your PlanIllustration

Built for DAO Level 3 Certificate in Knowledge Information and Management

8 units in this credential, in the order it lists them, awarded by Defence Awarding Organisation.

Customer Service
Information Governance and Assurance
Knowledge Management
Managing and Organising Information
Overview of the Knowledge and Information Management (KIM) profession
Records Management

and 2 more in the full unit list below.

These are the real units of this credential, in its own order. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

One to one, not one to many

No two people run this the same way

A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.

Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.

See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.

Why it sticks

Most courses stop at remembering

There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.

6CreateThe Creative Catalyst
5EvaluateThe Evidence Evaluator
4AnalyseThe Analyst
3ApplyThe Coach
2UnderstandThe Connector
1RememberThe Builder

Where most courses leave you Where Zavmo takes you

Why this matters: AI can already remember and understand for you. What it can’t do is take your real problem and judge the right call. So the only learning worth paying for is the learning that takes you to the top. That’s exactly what a tutor doing it with you, on your real work, is for.

The value

Why the companion is worth £70 a month

You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.

That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.

Earned on your own work, taught to the top.

Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.

Build my plan, free

No card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.