NCFE Level 4 Diploma in Professional Competence for IT and Telecoms Professionals

What you'll be able to do

• Host a functional e-commerce site.
• Support supplier transactions.
• Understand legal and ethical marketing principles.
• Manage the elements of a web site effectively.
• Evaluate a web site against specified criteria.
• Enhance a web site structure to improve usability and performance.
• Manage client-side and server-side technologies within a web environment.

What you'll be able to do

• Host a functional e-commerce site, including setting up a web server, configuring a database, and implementing security measures
• Support supplier transactions on an e-commerce site, including managing product catalogues, processing orders, and handling payments
• Understand legal considerations related to e-commerce, including consumer protection laws, data privacy regulations, and intellectual property rights
• Understand ethical marketing practices in e-commerce, including avoiding deceptive advertising, respecting customer privacy, and ensuring fair competition

What you'll be able to do

• Understand IT roles
• Understand web technology requirements
• Manage Client side requirements
• Manage web based communication

What you'll be able to do

• Understand JavaScript principles, including syntax, data types, and operators
• Understand functional programming using JavaScript, including closures, higher-order functions, and immutability
• Understand object-oriented programming using JavaScript, including prototypes, inheritance, and encapsulation
• Understand how websites interact with JavaScript, including the Document Object Model (DOM) and event handling

What you'll be able to do

• Implement network communication principles in a practical context.
• Support networking resources, ensuring their availability and functionality.

What you'll be able to do

• Understand fundamental PERL principles, including syntax, data types, and control structures
• Manipulate data effectively using Perl, including string manipulation, array processing, and file handling
• Manage external data sources using Perl, including reading from and writing to files and databases

What you'll be able to do

• Understand the core principles of network security.
• Understand common network security threats and vulnerabilities.
• Understand the purpose and application of encryption techniques.
• Understand different encryption algorithms and their strengths.
• Implement network security measures to protect data and systems.
• Configure security settings on network devices.
• Protect a networked environment from unauthorised access.
• Implement security policies and procedures.
• Understand the purpose and function of firewall solutions.
• Understand different types of firewalls and their features.
• Implement a firewall solution to protect a network.
• Configure firewall rules and settings.

What you'll be able to do

• Create a web page using appropriate markup languages and styling techniques.
• Understand web site enhancements, including multimedia integration, interactive elements, and accessibility considerations.
• Manage the e-commerce requirements of a website, including product catalogues, shopping carts, and payment gateways.

What you'll be able to do

• Manage the various elements of a website, including content, navigation, and visual design
• Evaluate a website's effectiveness based on factors such as usability, accessibility, and performance
• Enhance a website's structure to improve its organisation, navigation, and search engine optimisation
• Manage client-side and server-side technologies to create dynamic and interactive web experiences

What you'll be able to do

• Understand Internet Business Foundations, including e-commerce models and online marketing strategies
• Understand Site Development Foundations, including web design principles and content management systems
• Understand Network Technology Foundations, including network protocols and security measures

What you'll be able to do

• Understand the fundamental principles of relational databases, including their structure and purpose.
• Understand the principles of relational database design, including entity-relationship modelling.
• Normalise a database to reduce data redundancy and improve data integrity.
• Implement Structured Query Language (SQL) to create, manipulate, and query data within a relational database.
• Implement Relational Algebra operations to manipulate and retrieve data from relational databases.
• Manage database transactions to ensure data consistency and integrity, and implement security measures to protect data from unauthorised access.

What you'll be able to do

• Manage Convergent Networks, ensuring efficient and reliable operation.
• Manage Voice Technologies, maintaining quality and performance.
• Support Convergence Technologies, troubleshooting and resolving issues effectively.

What you'll be able to do

• Understand the principles of Routing Services, including routing protocols and network topologies
• Implement an EIGRP-Based Solution, including configuration and troubleshooting
• Implement an OSPF-based Solution, including configuration and troubleshooting
• Understand the manipulation of Routing Updates, including route filtering and redistribution
• Understand path control mechanisms, including policy-based routing and traffic shaping
• Implement a BGP solution for ISP connectivity, including configuration and troubleshooting
• Implement Routing Facilities for Branch Offices and Mobile Workers, including VPNs and remote access
• Implement IPv6 in an Enterprise Network, including addressing and routing

What you'll be able to do

• Understand the analysis process for an Enterprise Campus Architecture
• Implement VLANs in Campus Networks according to best practises
• Implement Spanning Tree Protocol (STP) to prevent network loops
• Implement inter-VLAN Routing to enable communication between VLANs
• Understand High Availability and Redundancy mechanisms in a Campus Network
• Understand Campus Infrastructure Security measures to protect the network
• Understand the preparation steps required for a Campus Infrastructure to support Advanced Services

What you'll be able to do

• Plan maintenance schedules for complex enterprise networks.
• Understand troubleshooting processes for complex enterprise networks, including systematic approaches and methodologies.
• Implement maintenance and troubleshooting tools and applications effectively.
• Maintain and troubleshoot campus switched solutions, identifying and resolving issues related to network switches.
• Maintain and troubleshoot routing solutions, ensuring proper network routing and connectivity.
• Maintain and troubleshoot addressing services, such as DHCP and DNS, to ensure proper IP address allocation and name resolution.
• Maintain and troubleshoot network performance issues on converged networks, addressing problems related to bandwidth, latency, and packet loss.
• Maintain and troubleshoot network security implementations, including firewalls, intrusion detection systems, and VPNs.
• Maintain and troubleshoot integrated, complex enterprise networks, addressing issues that span multiple network domains and technologies.

What you'll be able to do

• Design a network infrastructure that meets specified requirements, considering factors such as scalability, security, and performance.
• Implement a prototype network based on the designed infrastructure, configuring network devices and services.
• Maintain a prototype network, performing tasks such as troubleshooting, monitoring, and applying updates.

What you'll be able to do

• Configure a switched infrastructure, including VLANs, spanning tree protocol, and other relevant technologies.
• Test and troubleshoot a routed and switched infrastructure, identifying and resolving network connectivity issues.
• Understand traffic filtering and implement a solution to manage network traffic based on defined criteria.

What you'll be able to do

• Understand the diverse types of network systems and devices in common use within home and small business environments.
• Understand how different network technologies operate and communicate with each other.
• Understand basic network security principles and their impact on the user experience.
• Configure cross-network communication between different devices and systems.
• Troubleshoot issues related to cross-network communication.

What you'll be able to do

• Identify and understand the purpose and operation of different routing protocols
• Configure a router to communicate effectively with a Wide Area Network (WAN) infrastructure
• Test and troubleshoot a network system to identify and resolve connectivity issues
• Implement address management strategies to ensure efficient network operation

What you'll be able to do

• Implement a Wide Area Network (WAN) according to given specifications.
• Test a WAN implementation to ensure it meets performance requirements.
• Troubleshoot a WAN implementation to identify and resolve issues.
• Plan security measures for a WAN to protect against unauthorised access and data breaches.
• Evaluate the performance and security of a WAN.
• Implement security technologies to protect a WAN.
• Implement network address management technologies within a WAN environment.

What you'll be able to do

• Configure a switched and trunked VLAN infrastructure to segment network traffic.
• Test and troubleshoot a VLAN infrastructure to ensure proper network functionality.
• Enable a VLAN Trunk Protocol (VTP) client/server structure to operate and manage a Local Area Network (LAN) efficiently.
• Understand the operation of wireless systems, including standards, security protocols, and deployment considerations.

What you'll be able to do

• Know the diverse types of network systems and devices in common use, including routers, switches, and firewalls.
• Know how different network technologies operate and communicate, such as Ethernet, Wi-Fi, and TCP/IP.
• Understand the Open Systems Interconnection (OSI) model and the Transmission Control Protocol/Internet Protocol (TCP/IP) suite and their relationship to the operation of network systems.
• Configure a workstation for connection to a network, including setting IP addresses, subnet masks, and default gateways.
• Design a sub-network scheme, including assigning IP addresses and configuring network devices.
• Recommend improvements to an existing network infrastructure based on performance, security, and scalability considerations.

What you'll be able to do

• Identify and understand different routing protocols, including their characteristics and functionalities.
• Configure a router to communicate with a WAN infrastructure, establishing connectivity and enabling data transmission.
• Test a network system to identify faults in communication.
• Troubleshoot a network system to identify faults in communication.
• Test a network system to identify quality of communication.
• Troubleshoot a network system to identify quality of communication.

What you'll be able to do

• Understand the hardware principles of a computer system, including the functions and interactions of key components such as the CPU, memory, storage, and peripherals.
• Safely assemble a range of computer systems by following established procedures and safety guidelines.
• Safely maintain a range of computer systems by performing routine tasks such as cleaning, updating drivers, and replacing components.
• Safely assemble and maintain a range of computer components, such as motherboards, power supplies, and graphics cards.
• Maintain operating system components by installing updates, configuring settings, and troubleshooting issues.
• Maintain security components by installing antivirus software, configuring firewalls, and implementing access controls.
• Maintain network communication for a computer system by configuring network settings, troubleshooting connectivity issues, and ensuring network security.

What you'll be able to do

• Understand the principles of managing computer systems, including hardware, software, and network components
• Manage the support of operating systems, including installation, configuration, and troubleshooting, and understand security requirements
• Maintain a networked system, including monitoring performance, resolving issues, and implementing security measures

What you'll be able to do

• Understand the principles of wireless systems, including radio frequency (RF) propagation, modulation techniques, and wireless security protocols
• Manage the implementation of a wireless system, including planning network coverage, configuring access points, and securing the wireless network
• Maintain a wireless solution, including monitoring network performance, troubleshooting connectivity issues, and updating firmware

What you'll be able to do

• Use personal computer components effectively.
• Understand personal computer troubleshooting techniques.
• Understand personal computer repair procedures.
• Understand personal computer maintenance practices.
• Understand operating systems and their functions.
• Understand basic networking fundamentals and concepts.
• Understand security concepts and technologies relevant to personal computers.
• Understand operational considerations when working with personal computers, including safety and best practices.

What you'll be able to do

• Understand Hardware components of a computer system, including their functions, specifications, and compatibility.
• Understand Operating Systems (including Microsoft Windows 2000, Windows XP Professional, XP Home, XP MediaCenter, Windows Vista Home, Home Premium, Business and Ultimate) in terms of installation, configuration, and troubleshooting.
• Understand Networking concepts, protocols, and technologies, including TCP/IP, Ethernet, and wireless networking.
• Understand Security principles and practices, including malware prevention, data protection, and network security.

What you'll be able to do

• Know fundamental telephony principles and concepts.
• Engineer a network infrastructure to meet specified requirements.
• Identify the application of convergence technologies in various scenarios.
• Know the hardware components and architecture of converged networks.
• Manage a converged network, ensuring optimal performance and reliability.
• Know security design principles for converged networks.

What you'll be able to do

• Know the installation procedure for Linux-based systems.
• Manage Linux-based clients, including user accounts and software installations.
• Configure system settings, network services and access rights on Linux systems.
• Implement security options to protect Linux systems from unauthorised access.
• Complete documentation relating to Linux system configurations and procedures.
• Know the hardware that relates to typical Linux client and server systems, including their functions and compatibility.

What you'll be able to do

• Understand different types of network media, including copper cables, fibre optic cables, and wireless technologies, and their characteristics
• Understand various network topologies, including bus, star, ring, and mesh, and their advantages and disadvantages
• Understand network protocols, including TCP/IP, HTTP, and DNS, and their functions in network communication
• Understand network standards, including IEEE 802.3 (Ethernet) and IEEE 802.11 (Wi-Fi), and their specifications
• Understand network implementation, including configuring network devices, setting up network services, and troubleshooting network problems
• Carry out network support tasks, including diagnosing network issues, resolving connectivity problems, and providing user assistance

What you'll be able to do

• Understand print processes and components involved in printing technologies.
• Understand image scanning processes and technologies.
• Troubleshoot printing and document image process issues effectively.
• Understand device connectivity methods and protocols for printers and scanners.
• Understand electromechanical components and tools used in printing and document imaging devices.
• Understand colour theory and its application in printing and document imaging.
• Understand professional practice standards and ethics in the printing and document imaging industry.
• Understand safe practice guidelines and procedures when working with printing and document imaging equipment.

What you'll be able to do

• Understand general security concepts, including confidentiality, integrity, and availability.
• Recognise and understand communication security protocols and methods used to protect data in transit.
• Understand and differentiate infrastructure security components, such as firewalls, intrusion detection systems, and access controls.
• Understand and apply the basics of cryptography, including encryption, hashing, and digital signatures.
• Understand and apply the basics of cryptography, including encryption, hashing, and digital signatures.
• Understand operational and organisational security measures, including policies, procedures, and training.

What you'll be able to do

• Know the key components of general server hardware.
• Install a server according to specified requirements.
• Configure a server to meet defined operational needs.
• Upgrade a server, ensuring minimal disruption to services.
• Proactively maintain a server to ensure optimal performance and reliability.
• Protect the server environment from potential threats and vulnerabilities.
• Troubleshoot and identify server problems efficiently and accurately.
• Know and understand the organisation's disaster recovery plan for servers.

What you'll be able to do

• Know the key components of computer games and understand the structure of the computer games industry.
• Develop a comprehensive computer game specification.
• Implement a specific component of a computer game according to the design specification.

What you'll be able to do

• Understand the fundamental architecture and key components of computer games
• Understand the structure and dynamics of the computer games industry, including roles and trends
• Evaluate existing computer games based on specified criteria, such as gameplay, design, and technical aspects
• Develop a comprehensive computer game specification, outlining the game's concept, features, and technical requirements
• Implement elements of a computer game, demonstrating practical skills in areas such as programming, art, or design

What you'll be able to do

• Configure Domain Name System (DNS) for Active Directory to ensure proper name resolution and functionality.
• Configure the Active Directory infrastructure, including domain controllers, sites, and replication.
• Configure additional Active Directory server roles, such as DHCP and Certificate Services, to extend functionality.
• Create and maintain Active Directory objects, including users, groups, and computers, according to organisational policies.
• Maintain the Active Directory environment, including monitoring performance, troubleshooting issues, and applying updates.
• Configure Active Directory Certificate Services to enable secure communication and authentication.

What you'll be able to do

• Configure IP addressing and related services on a Windows Server 2008 network.
• Configure name resolution services, such as DNS, on a Windows Server 2008 network.
• Configure network access policies and security settings on a Windows Server 2008 network.
• Configure file and print services on a Windows Server 2008 network.
• Monitor and manage a Windows Server 2008 network infrastructure, identifying and resolving issues.

What you'll be able to do

• Implement software using procedural programming techniques, creating structured and modular code.
• Refine a procedural programme to improve quality, addressing issues such as efficiency, readability, and robustness.
• Test the operation of a procedural programme to ensure it functions correctly and meets specified requirements.

What you'll be able to do

• Implement a software design by applying procedural programming techniques
• Refine a procedural program to improve its overall quality and efficiency
• Test the operation of a procedural program to ensure it functions correctly and meets specified requirements
• Document a computer program clearly and comprehensively, including its design, functionality, and usage

What you'll be able to do

• Implement a software design using event driven programming techniques, creating responsive and interactive applications.
• Refine an event driven program to improve quality, addressing issues such as performance, usability, and maintainability.
• Test the operation of an event driven program to ensure it functions correctly and meets specified requirements.
• Document an event driven program, providing clear and concise explanations of its functionality, design, and implementation.

What you'll be able to do

• Implement software using event driven programming techniques.
• Refine an event driven program to improve its overall quality and performance.
• Test the operation of an event driven program to ensure it functions correctly and meets specified requirements.

What you'll be able to do

• Implement software using object-oriented programming principles and practices
• Refine an object-oriented program to enhance its quality, maintainability, and performance
• Test the operation of an object-oriented driven program to verify its functionality and reliability

What you'll be able to do

• Implement a software design using object oriented programming principles and techniques.
• Refine an object oriented program to improve its quality, efficiency, and maintainability.
• Test the operation of an object oriented driven program to verify its functionality and performance.
• Document an object oriented driven program, including its design, functionality, and usage.

What you'll be able to do

• Run cables into the 'End User' premises, ensuring correct routing and secure fixing, and fit main and extension telephone sockets according to industry standards.
• Run dropwires in the BT overhead network, adhering to safety regulations and installation procedures.
• Cross connect circuits in primary and secondary cross connection points, ensuring correct connections and signal integrity.
• Work safely on wooden poles, steps, and ladders, using appropriate safety equipment and techniques.
• Carry out manual handling using the kinetic method, minimising the risk of injury and promoting safe working practices.

What you'll be able to do

• Evaluate the importance of customer care for IT and Telecoms Professionals, considering its impact on business success.
• Develop professional customer relationships through effective communication and interpersonal skills.
• Improve the delivery of service to customers by addressing their needs and resolving issues efficiently.

What you'll be able to do

• Provide effective customer care by establishing positive customer relationships.
• Provide effective customer care by establishing and maintaining positive customer relationships.

What you'll be able to do

• Understand how to provide effective ICT customer care by developing positive customer relationships
• Provide ICT customer care by developing and maintaining positive customer relationships
• Contribute to improving the delivery of ICT services based on customer feedback and service performance

What you'll be able to do

• Provide effective customer care in a familiar context, demonstrating appropriate communication skills.
• Handle customer enquiries and complaints in a professional manner.
• Escalate customer issues to the appropriate personnel.
• Provide customer care in a familiar context, responding to customer needs and resolving issues effectively.
• Provide customer care in a familiar context, maintaining a positive and helpful attitude.
• Provide customer care in a familiar context, adhering to organisational policies and procedures.

What you'll be able to do

• Understand the fundamental concepts underpinning logical data modelling.
• Use appropriate data modelling techniques to create well-structured logical data models.
• Apply data modelling techniques to refine existing logical data models, ensuring accuracy and efficiency.

What you'll be able to do

• Know the basic concepts of logical data modelling, including entities, attributes, and relationships.
• Use simple data modelling techniques to create logical data models, representing basic data structures.

What you'll be able to do

• Understand the structure of various data structures, including arrays, linked lists, stacks, queues, trees, and graphs, and their associated algorithms
• Understand the uses of various data structures, including arrays, linked lists, stacks, queues, trees, and graphs, and their associated algorithms
• Understand the operation of established algorithms for searching, sorting, and manipulating data structures
• Select appropriate data structures and associated algorithms for specified problems, justifying the selection based on factors such as efficiency and memory usage
• Describe the data structures and associated algorithms in a non-executable program specification language, such as pseudocode or UML
• Implement data structures and algorithms in an executable programming language, demonstrating correct functionality and adherence to coding standards
• Understand how strings are structured as sequences of characters and how they are processed using various algorithms and techniques

What you'll be able to do

• Create non-relational database tables
• Modify non-relational database tables
• Enter structured information in a database
• Edit structured information in a database
• Organise structured information in a database
• Use database software tools to run queries
• Use database software tools to produce reports

What you'll be able to do

• Recognise how to use a database effectively for data storage, retrieval, and manipulation
• Use a database to perform various tasks, such as creating tables, entering data, querying information, and generating reports

What you'll be able to do

• Plan relational database tables, considering data types, relationships, and normalisation principles
• Create relational database tables using appropriate database software tools
• Modify relational database tables to meet evolving requirements, ensuring data integrity
• Enter structured information into a database accurately and efficiently
• Edit existing data within a database to maintain data accuracy
• Organise structured information in a database using appropriate indexing and sorting techniques
• Use database software tools to create data queries to retrieve specific information
• Edit data queries to refine search criteria and improve results
• Run data queries to extract relevant information from the database
• Produce reports from database queries, presenting data in a clear and organised manner

What you'll be able to do

• Plan Microsoft Exchange Server 2007 upgrades and migrations, taking into account existing infrastructure and business requirements
• Plan for high availability implementation in Microsoft Exchange Server 2007, considering different availability options
• Plan the Exchange topology deployment, including server roles and site design
• Plan messaging security and compliance implementation, incorporating anti-spam, anti-virus, and data loss prevention measures
• Plan for messaging environment maintenance, including patching, backups, and disaster recovery

What you'll be able to do

• Design a database strategy that aligns with business requirements.
• Design database tables, considering data types, relationships, and normalisation.
• Design programming objects, such as stored procedures and functions, for data manipulation.
• Design a transaction and concurrency strategy to ensure data integrity.
• Design an XML strategy for data storage and exchange.
• Design queries for optimal performance, considering indexing and query optimisation techniques.
• Design a database for optimal performance, considering factors such as storage, memory, and network bandwidth.

What you'll be able to do

• Design and plan messaging services, considering factors such as user needs, security requirements, and scalability.
• Design and plan server high availability solutions to ensure continuous messaging service operation in the event of hardware or software failures.
• Design and plan coexistence and migration strategies for transitioning to Microsoft Exchange Server 2007 from previous versions or other messaging platforms.
• Define policies and security procedures to protect the messaging environment from threats and ensure compliance with relevant regulations.

What you'll be able to do

• Validate an application design against given specifications to ensure it meets the required functionality and performance criteria.
• Plan data management strategies for the application, considering data storage, retrieval, and security requirements.
• Plan a user interaction and presentation strategy to ensure a user-friendly and effective interface.
• Design security implementation measures to protect the application and its data from unauthorised access and cyber threats.
• Plan application deployment and maintenance procedures to ensure smooth installation, updates, and ongoing support.
• Design the application architecture, considering scalability, maintainability, and performance requirements.
• Design the application to ensure optimised performance, considering factors such as resource utilisation and response times.

What you'll be able to do

• Design a Web site to address loosely-defined requirements, considering user needs, business objectives, and technical constraints.
• Use web development tools to build (X)HTML- and CSS-based websites to address well-defined specifications, ensuring code quality and adherence to standards.
• Understand the technology needed to use multimedia in the context of a website, including audio, video, and interactive elements.
• Understand the tools needed to use multimedia in the context of a website, including software for creating, editing, and embedding multimedia content.
• Develop test strategies for a Web site, including functional testing, usability testing, and performance testing.
• Apply test strategies to a Web site to identify and resolve defects and ensure quality.
• Understand the need for Web standards to ensure accessibility, interoperability, and maintainability.
• Understand the concepts associated with using the Internet and the World Wide Web for business, including e-commerce, online marketing, and customer relationship management.

What you'll be able to do

• Design event-driven programs to address loosely-defined problems, considering user requirements and system constraints.
• Produce a working event-driven program which meets the design specification, demonstrating functionality and usability.
• Develop event-driven programs that reflect established programming and software engineering practice, including coding standards and documentation.
• Develop test strategies and apply these to event-driven programs to ensure quality and reliability.
• Develop design documentation for use in program maintenance and end-user documentation, ensuring clarity and accuracy.

What you'll be able to do

• Design object-oriented programs to address loosely-defined problems, demonstrating a clear understanding of object-oriented principles.
• Produce a working object-oriented program which meets the design specification, ensuring functionality and adherence to requirements.
• Develop object-oriented programs that reflect established programming and software engineering practice, promoting maintainability and scalability.
• Develop test strategies and apply these to object-oriented programs, ensuring robustness and reliability.
• Develop design documentation for use in program maintenance and end-user documentation, facilitating understanding and future development.

What you'll be able to do

• Design procedural programs to address loosely-defined problems, taking into account user needs and system requirements.
• Produce a working procedural program which meets the design specification, demonstrating functionality and adherence to standards.
• Develop procedural programs that reflect established programming and software engineering practice, including coding conventions and documentation.
• Develop test strategies and apply these to procedural programs to ensure quality and reliability.
• Develop design documentation for use in program maintenance and end-user documentation, ensuring clarity and completeness.

What you'll be able to do

• Design a SQL Server Instance and a Database Solution to meet specific business requirements.
• Design a Database Server Security Solution to protect data and prevent unauthorised access.
• Design a Database Solution for High Availability to ensure continuous operation in the event of failures.
• Design a Backup and Recovery Solution to protect against data loss and enable quick restoration.
• Design a Monitoring Strategy to track performance and identify potential issues.
• Design a Strategy to Maintain and Manage Databases, including tasks such as indexing and defragmentation.
• Design a Strategy for Data Distribution to optimise performance and scalability.

What you'll be able to do

• Develop own personal and professional skills to enhance performance and career prospects
• Work as a member of a team to achieve defined goals and implement agreed plans effectively
• Understand what is meant by professional practice, including ethical conduct, accountability, and continuous development
• Understand the ethical and legislative environment relating to IT activities, including data protection, intellectual property, and cyber security
• Improve organisational effectiveness by contributing to process improvements, problem-solving, and knowledge sharing

What you'll be able to do

• Identify stakeholders and their relevance to an organisation.
• Understand how to establish working relationships with colleagues and stakeholders.
• Create an environment of trust and mutual respect with colleagues and stakeholders.

What you'll be able to do

• Comply with relevant Health & Safety procedures in an ICT environment to ensure a safe and healthy working environment.

What you'll be able to do

• Know the relevant parts of an operating system, including the kernel, file system, and user interface.
• Operate specified parts of the ICT system according to established procedures and guidelines.

What you'll be able to do

• Understand how to manage systems, including monitoring, maintenance, and troubleshooting
• Review the functionality and management of systems, identifying areas for improvement
• Manage systems, implementing changes and ensuring optimal performance

What you'll be able to do

• Understand the technical architecture of IT or Telecom systems, including hardware, software, and network components
• Understand how to specify system operation parameters, including performance metrics, security settings, and resource allocation
• Control the operation of systems, including starting, stopping, and monitoring system processes
• Control system maintenance, including scheduling maintenance tasks, performing system backups, and applying software updates

What you'll be able to do

• Obtain information for images from various sources, ensuring copyright compliance
• Insert information into images, such as text, logos, or watermarks
• Combine multiple images to create composite images or collages
• Use imaging software tools to create new images from scratch
• Use imaging software tools to manipulate existing images, adjusting colour, brightness, and contrast
• Use imaging software tools to edit images, removing imperfections and enhancing details

What you'll be able to do

• Obtain information from various sources for use in images.
• Insert information accurately into images.
• Combine different pieces of information effectively within images.
• Use imaging software tools to create new images.
• Use imaging software tools to manipulate existing images.
• Use imaging software tools to edit images to meet specific requirements.

What you'll be able to do

• Obtain information from various sources for use in images
• Insert information into images
• Combine different types of information within images
• Use imaging software tools to create images
• Use imaging software tools to manipulate images
• Use imaging software tools to edit images

What you'll be able to do

• Understand how to implement change effectively in own area of responsibility, considering potential challenges and resistance
• Involve and support others through the change process, communicating effectively and addressing concerns
• Implement and monitor a plan for change in own area of responsibility, tracking progress and making adjustments as needed

What you'll be able to do

• Know the main technologies used in Cisco networks, including routing, switching, and security
• Plan and design simple networks using Cisco technology, considering factors such as scalability and performance
• Implement and operate simple networks using Cisco devices and configurations
• Troubleshoot simple networks to identify and resolve connectivity issues

What you'll be able to do

• Send and receive complex information through interpersonal communication methods.
• Understand and effectively use a range of written communication techniques.
• Provide clear and constructive guidance to immediate colleagues on effective information communication.

What you'll be able to do

• Communicate interpersonally on a familiar subject in a familiar work situation, demonstrating effective listening and speaking skills
• Communicate in writing on familiar subjects using specified formats, demonstrating clarity, accuracy, and appropriate language

What you'll be able to do

• Send and receive familiar information effectively by communicating interpersonally in familiar situations, demonstrating active listening and clear articulation
• Communicate effectively in writing in familiar situations, using appropriate language, grammar, and formatting

What you'll be able to do

• Know the main features of IT networks related to Cisco technology, including network topologies, protocols, and devices
• Provide basic support to simple Cisco networks, including troubleshooting connectivity issues and configuring network devices
• Implement and operate simple Cisco networks, including configuring network devices and monitoring network performance

What you'll be able to do

• Understand IT Systems and the roles of IT personnel within an organisation.
• Understand IT Systems Development Life Cycle (SDLC) models, including their phases and activities.
• Understand IT Systems Development Life Cycle (SDLC) concepts and processes, such as requirements gathering, design, implementation, testing, and deployment.

What you'll be able to do

• Control the investigation of existing ICT systems to determine their functionality and limitations.
• Control the investigation of proposed ICT systems to determine their feasibility and potential benefits.
• Control the investigation of existing and proposed business processes to understand their interaction with ICT systems.
• Analyse information gathered from investigations to identify customer needs and requirements.
• Analyse information to identify constraints that may impact the design and implementation of ICT systems.
• Analyse information to identify potential risks and challenges associated with ICT systems.

What you'll be able to do

• Investigate existing ICT systems and processes to understand their functionality and limitations.
• Analyse information gathered from investigations to identify customer needs and constraints related to ICT systems.

What you'll be able to do

• Understand the technical aspects of the software development work of others, including code quality, design patterns, and testing methodologies.
• Supervise the technical aspects of the software development work of others, providing guidance, feedback, and ensuring adherence to coding standards and best practises.

What you'll be able to do

• Monitor business processes in own area of responsibility to identify areas for improvement and ensure efficiency
• Review and improve business processes in own area of responsibility to enhance productivity, reduce costs, and improve customer satisfaction

What you'll be able to do

• Understand the context of database systems and the importance of effective data design
• Design an entity relationship diagram (ERD) to model data requirements
• Create a normalised data structure to ensure data integrity and efficiency

What you'll be able to do

• Understand the purpose and application of various SQL functions within database management systems.
• Construct Data Manipulation Language (DML) statements to manage data within a database.
• Construct Data Definition Language (DDL) statements to define and modify the structure of a database.
• Construct data views to present data in a specific format or for specific users.
• Manage database integrity through the implementation of constraints and validation rules.

What you'll be able to do

• Understand PL/SQL principles, including syntax, data types, and control structures
• Construct PL/SQL code, including procedures, functions, and triggers
• Construct PL/SQL structures, including cursors, exceptions, and packages

What you'll be able to do

• Create and execute Java technology applications that leverage the object-oriented features of the Java language effectively
• Implement error-handling techniques to manage exceptions and ensure program stability
• Create a graphical user interface (GUI) to provide a user-friendly interaction with the application
• Implement input/output (I/O) functionality to read and write data to files and other sources
• Create a simple TCP/IP networked client to communicate with a server over a network
• Define multithreaded programs to enable concurrent execution of tasks and improve performance

What you'll be able to do

• Demonstrate knowledge of Java technology, programming language principles, and the software development product life cycle.
• Use Java programming language constructs, including data types, operators, and control structures, to create Java technology applications.
• Use decision and looping constructs and methods to dictate program flow within Java applications.
• Implement Java technology programming and object-orientated (OO) concepts, such as encapsulation, inheritance, and polymorphism, in Java technology programs.

What you'll be able to do

• Understand the principles, processes, tools and techniques of project management, including planning, execution, monitoring, and control
• Agree the scope and objectives of a project with stakeholders, ensuring alignment with organisational goals
• Identify the budget required in order to develop a comprehensive project plan, including resource allocation and cost estimation
• Implement a project plan, managing tasks, resources, and timelines effectively
• Manage a project to its conclusion, ensuring successful delivery of objectives and outcomes

What you'll be able to do

• Understand how to plan change.
• Develop plans for change in own area of responsibility.
• Develop systems for monitoring and assessing progress.
• Evaluate barriers and determine ways to overcome resistance to planned change.
• Develop a communication strategy to facilitate the process for change.

What you'll be able to do

• Plan IPTV Delivery Services, considering factors such as bandwidth requirements, content sources, and target audience
• Implement IPTV Delivery Services, including configuring servers, setting up network infrastructure, and deploying client devices
• Maintain IPTV Service Delivery Systems, ensuring optimal performance, troubleshooting issues, and implementing updates

What you'll be able to do

• Input text within presentation slides
• Combine text and other information within presentation slides
• Input other information within presentation slides
• Use presentation software tools to structure slides
• Use presentation software tools to edit slides
• Use presentation software tools to format slides
• Prepare slides for presentation to meet needs

What you'll be able to do

• Input and combine text and other information (e.g. images, charts, videos) within presentation slides effectively
• Use presentation software tools to structure slide sequences logically, ensuring a clear and coherent flow
• Use presentation software tools to edit and format slide sequences, enhancing visual appeal and readability
• Prepare slideshow for presentation, including setting up transitions, animations, and presenter notes

What you'll be able to do

• Input text and other information within presentation slides
• Combine text and other information within presentation slides
• Use presentation software tools to structure presentations
• Use presentation software tools to edit presentations
• Use presentation software tools to format presentations
• Prepare an interactive slideshow for presentation

What you'll be able to do

• Create and define a project, including setting objectives, scope and timelines, using project management software
• Enter and edit information about project tasks and resources, including assigning responsibilities and allocating budgets
• Update information about project progress regularly, tracking milestones and identifying potential delays
• Select and use appropriate tools and techniques within the project management software to display and report on project status effectively to stakeholders

What you'll be able to do

• Create a project, defining its scope, objectives, and deliverables
• Enter and edit information about project tasks, including dependencies, durations, and deadlines
• Enter and edit information about project resources, including personnel, equipment, and materials
• Update information about project progress, tracking completed tasks, remaining tasks, and any deviations from the project plan
• Select and use appropriate tools and techniques to display and report on project status, such as Gantt charts, progress reports, and dashboards

What you'll be able to do

• Create a new project within project management software, defining its scope and objectives
• Define the key elements of a project, including tasks, milestones, and deliverables
• Enter information about project tasks, such as task names, durations, and dependencies
• Enter information about project resources, such as personnel, equipment, and materials
• Edit information about project tasks and resources as required to reflect changes in the project plan
• Update information about project progress regularly, including task completion status and actual start and end dates
• Select appropriate tools and techniques within the software to display project status, such as Gantt charts and PERT diagrams
• Use selected tools and techniques to report on project status, including progress reports, resource utilisation reports, and cost reports

What you'll be able to do

• Understand specified organisational quality management procedures, including documentation, auditing, and corrective action processes
• Monitor quality management procedures to ensure compliance with organisational standards and identify areas for improvement

What you'll be able to do

• Understand the role of remote support within the organisation, including its purpose, benefits, and limitations.
• Maintain customer support requirements by adhering to organisational policies and procedures.
• Implement customer support requirements by providing effective remote support services.

What you'll be able to do

• Understand the organisational requirements for providing effective customer care
• Understand the characteristics and functionality of the supported products and services
• Support customers effectively with products or services using remote support tools and techniques

What you'll be able to do

• Know the relevant parts of customer care requirements that apply to remote support.
• Know the details of the supported products and services that are relevant to providing remote support.
• Provide support on specified products or services remotely.

What you'll be able to do

• Know the specified parts of customer care requirements that apply to them when providing remote support.
• Know the details of the supported products and services that apply to them when providing remote support.
• Provide routine support on specified products or services remotely, following established procedures.

What you'll be able to do

• Monitor and evaluate risk management processes within own area of responsibility, identifying areas for improvement
• Improve the risk management process by implementing changes and enhancements to existing procedures

What you'll be able to do

• Know the common types of security threat to an organisation, its IT system and its data.
• Know relevant methods and procedures for protecting an organisation, its IT system and its data from security threats.
• Apply security measures to protect an organisation's IT system and data.
• Monitor security procedures to ensure the ongoing protection of an organisation's IT system and data.

What you'll be able to do

• Understand the security threats to an IT system, their operational impact, and the methods available to combat them, including physical, logical, and procedural controls.
• Maintain and improve ICT security procedures to protect data and systems from unauthorised access, modification, or destruction.
• Implement security procedures, including access controls, authentication mechanisms, and data encryption, to mitigate security risks.

What you'll be able to do

• Know the particular threats to an IT system and its data.
• Know specified methods and procedures for protecting an IT system and its data from particular threats.
• Comply with relevant security requirements to protect an IT system and its data, adhering to organisational policies and procedures.

What you'll be able to do

• Understand specified parts of the software installation and upgrade process, including pre-installation checks, installation procedures, and post-installation testing
• Install and upgrade software according to specified procedures and best practises

What you'll be able to do

• Understand the relevant parts of the software installation and upgrade process, including pre-installation checks, configuration, and post-installation testing
• Install and upgrade software applications according to specified procedures and best practices

What you'll be able to do

• Understand the processes involved in software installation and upgrade, including planning, preparation, and execution.
• Carry out or control a wide range of software installations or upgrades, adhering to best practices and organisational procedures.

What you'll be able to do

• Use a spreadsheet to enter, edit and organise numerical and other data effectively.
• Use appropriate formulas and tools to summarise and display spreadsheet information accurately.
• Select and use appropriate tools and techniques to present spreadsheet information effectively.

What you'll be able to do

• Use a spreadsheet to enter numerical and other data
• Use a spreadsheet to edit numerical and other data
• Use a spreadsheet to organise numerical and other data
• Select and use appropriate formulas to meet requirements within a spreadsheet
• Select and use appropriate data analysis tools to meet requirements within a spreadsheet
• Select and use tools and techniques to present spreadsheet information
• Select and use tools and techniques to format spreadsheet information

What you'll be able to do

• Use a spreadsheet to accurately enter numerical data
• Use a spreadsheet to accurately enter other types of data
• Use a spreadsheet to edit numerical data
• Use a spreadsheet to edit other types of data
• Use a spreadsheet to organise numerical data
• Use a spreadsheet to organise other types of data
• Select appropriate formulas to meet requirements
• Use appropriate formulas to meet requirements
• Select appropriate data analysis tools and techniques to meet requirements
• Use appropriate data analysis tools and techniques to meet requirements
• Use tools and techniques to present spreadsheet information
• Use tools and techniques to format spreadsheet information
• Use tools and techniques to publish spreadsheet information

What you'll be able to do

• Understand how to administer a system, including user management, resource allocation, and security configuration.
• Administer a system and change system configurations to meet specific requirements and maintain optimal performance.

What you'll be able to do

• Assist in administering a system under supervision.
• Change system configurations according to documented procedures and under supervision.

What you'll be able to do

• Operate the system, including starting, stopping, and monitoring its performance.
• Operate systems according to established procedures and guidelines.
• Maintain and implement system operating procedures to ensure the smooth and efficient operation of the system.

What you'll be able to do

• Know the functionality of specified parts of the system, including their purpose and operation.
• Operate specified parts of the system according to established procedures and guidelines.

What you'll be able to do

• Control the provision of technical advice and guidance, ensuring accuracy, consistency, and adherence to organisational policies
• Provide reactive technical advice and guidance to customers on a range of topics, addressing their immediate needs and resolving their issues effectively
• Provide proactive technical advice and guidance to customers, anticipating their needs and offering solutions to prevent potential problems

What you'll be able to do

• Provide technical advice and guidance to customers.
• Provide reactive technical advice and guidance to customers on a range of topics, addressing their specific needs and queries.

What you'll be able to do

• Understand the context for providing technical advice and guidance, including relevant legislation, regulations, and organisational policies.
• Provide reactive technical advice and guidance to customers on a range of topics, addressing their immediate needs and resolving their issues effectively.
• Provide proactive technical advice and guidance to customers, anticipating their needs and offering solutions to prevent future problems.

What you'll be able to do

• Understand the processes, methods, and information sources used in the technical diagnostic process.
• Diagnose faults with a wide range of causes in technical systems.
• Select appropriate remedies for non-routine faults identified during technical diagnosis.
• Maintain accurate and comprehensive records of diagnosis processes and implemented remedies.

What you'll be able to do

• Understand the organisation’s maintenance philosophy, including its objectives, principles, and values.
• Understand the methods used by the organisation for maintenance, such as preventative, corrective, and predictive maintenance.
• Understand the information required for effective maintenance, including equipment specifications, maintenance schedules, and fault history.
• Maintain the diagnostic process by following established procedures and protocols.
• Provide specialist support to others by sharing knowledge, expertise, and guidance on fault diagnosis.
• Select appropriate approaches to remedy non-routine faults based on the specific circumstances and available resources.
• Improve approaches to remedy non-routine faults by analysing past experiences and identifying areas for improvement.
• Implement processes for diagnosis records to ensure accurate and complete documentation of fault identification and resolution.
• Implement processes for remedy records to ensure accurate and complete documentation of the actions taken to resolve faults.

What you'll be able to do

• Know the processes, methods, and information that are used in the diagnostic process for technical faults.
• Apply processes to diagnose faults with a known range of causes and assist in the diagnosis of other faults, following established procedures.
• Select fault remedies from given alternatives, based on diagnostic findings and technical specifications.
• Maintain diagnosis and remedy records accurately and comprehensively, in accordance with organisational requirements.

What you'll be able to do

• Know technical information about a range of ICT products relevant to testing.
• Know technical information about testing procedures and associated activities.
• Know what equipment is to be used during testing.
• Understand the reasons for carrying out specific tests.
• Carry out routine testing of ICT systems according to established procedures.
• Assist in other, more complex, testing activities under supervision.

What you'll be able to do

• Know technical information about a wide range of ICT products, testing procedures, and associated activities, including their functionality, specifications, and limitations.
• Know the equipment to be used for testing and the reasons for each test, including the purpose, methodology, and expected outcomes.
• Carry out testing of ICT systems according to established procedures and document the results accurately.
• Support others in the testing process by providing guidance, assistance, and feedback.

What you'll be able to do

• Know basic technical information about a system to be tested, including its components and functionality.
• Know testing procedures and associated activities, including test planning and execution.
• Know the equipment to be used for testing and the reasons for selecting specific equipment.
• Know the reasons for conducting specific tests and the expected outcomes.
• Assist in testing ICT systems under direction, following established procedures.
• Record accurately test results, documenting any issues or anomalies encountered.
• Assist in testing ICT systems under direction, providing feedback on the testing process.

What you'll be able to do

• Understand the principles of IT & Telecoms testing, including different testing methodologies and techniques
• Plan for the testing of an IT or Telecoms system, including defining test objectives, scope, and resources
• Control the testing of system components, ensuring that tests are executed according to the test plan
• Evaluate test results to determine whether the system meets the specified requirements

What you'll be able to do

• Assist in the administration of user profiles, including understanding relevant policies and procedures.
• Assist in the administration of user profiles under supervision, ensuring accuracy and compliance.

What you'll be able to do

• Administer user profiles within a given operating system environment
• Administer user profiles, including creation, modification, and deletion, according to organisational policies

What you'll be able to do

• Use e-mail software tools to compose clear and concise messages
• Apply appropriate techniques to format and structure e-mail messages effectively
• Send e-mail messages to intended recipients, ensuring correct addressing and attachments
• Manage incoming email effectively by filtering, sorting, and prioritising messages
• Use e-mail software features to organise and archive e-mail correspondence

What you'll be able to do

• Use e-mail software tools to compose clear and concise messages.
• Use e-mail software techniques to send messages effectively.
• Manage incoming e-mail efficiently by using appropriate organisational methods.
• Manage incoming e-mail effectively by prioritising and responding to messages in a timely manner.

What you'll be able to do

• Use e-mail software tools to compose messages.
• Use e-mail software tools to send messages.
• Use e-mail software techniques to compose messages.
• Use e-mail software techniques to send messages.
• Manage the use of e-mail software effectively to maintain organisation.
• Manage the use of e-mail software effectively to ensure security.

What you'll be able to do

• Command a radio detachment
• Operate the Local Area Sub-system (LAS)
• Manage unit/sub-unit signals training
• Attend briefings on BOWMAN digitisation functionality
• Manage BOWMAN equipment
• Manage non BOWMAN equipment
• Supervise battery charging
• Construct an antenna for advanced communications
• Advise on communication security matters
• Advise on electronic warfare matters
• Establish communication using re-broadcast facilities
• Operate the Communication Information Handler (CIH) application
• Operate the Key Encryption Key (KEK) fill Device
• Operate the Common Battlefield Application Toolset (ComBAT)

What you'll be able to do

• Connect to the Internet using appropriate hardware and software
• Use browser software to navigate webpages effectively, following links and using navigation tools
• Use browser tools to search for information from the Internet, employing effective search strategies and keywords
• Use browser software to communicate information online, utilising email, instant messaging, or other online communication platforms
• Understand the need for safety and security practices when working online, including protecting personal information and avoiding online threats

What you'll be able to do

• Select and configure an appropriate connection to access the Internet, taking into account factors such as speed, cost, and security.
• Set up and use browser software to navigate webpages effectively, utilising features such as bookmarks, history, and tab management.
• Use browser tools to search effectively and efficiently for information from the Internet, employing appropriate search terms and filters.
• Use browser software to communicate information online, utilising features such as email, instant messaging, and social media platforms.
• Develop and apply appropriate safety and security practices and procedures when working online, including protecting personal information and avoiding online scams.

What you'll be able to do

• Connect to the internet using appropriate hardware and software.
• Use browser software to navigate web pages effectively.
• Use browser tools to search for information from the internet efficiently.
• Use browser software to communicate information online in a clear and concise manner.
• Follow and understand the need for safety and security practices when working online to protect personal data and prevent cyber threats.

What you'll be able to do

• Understand virtualisation principles
• Manage complex virtualised environments
• Deploy vSphere solutions
• Administer vSphere enterprise components

What you'll be able to do

• Understand the fundamental principles of virtualisation technology
• Understand the various components of a data centre environment
• Design a virtualisation environment that meets specified requirements
• Implement a virtualisation design according to best practises

What you'll be able to do

• Plan web pages, taking into account the target audience and purpose
• Create web pages using appropriate coding and design principles
• Use website software tools to structure web pages effectively
• Use website software tools to format web pages to enhance readability and visual appeal
• Publish web pages to the Internet or an intranet, ensuring accessibility and functionality

What you'll be able to do

• Create structures for websites using appropriate software tools
• Create styles for websites using appropriate software tools
• Use website software tools to prepare content for websites
• Publish websites using appropriate software and techniques

What you'll be able to do

• Create website structures using appropriate markup languages and frameworks
• Create website styles using cascading style sheets (CSS) to ensure consistent design
• Use website structures and styles to produce websites that are visually appealing and user-friendly
• Select website software tools and features to develop multiple page websites effectively
• Use website software tools and features to incorporate multimedia elements, such as images, audio, and video
• Use website software tools and features to add interactive features, such as forms, animations, and social media integration
• Publish multiple page websites with multimedia and interactive features to a web server
• Test multiple page websites with multimedia and interactive features to ensure functionality and accessibility across different browsers and devices

What you'll be able to do

• Install, upgrade, and migrate to Windows 7, following best practises and addressing compatibility issues
• Deploy Windows 7 using various methods, such as image-based deployment and automated installation
• Configure hardware and applications in Windows 7, ensuring optimal performance and compatibility
• Configure network connectivity in Windows 7, including TCP/IP settings, wireless networks, and VPN connections
• Configure access to resources in Windows 7, including file sharing, printer sharing, and user permissions
• Configure mobile computing in Windows 7, including power management, synchronisation, and security settings
• Monitor and maintain systems that run Windows 7, including performance monitoring, troubleshooting, and security updates

What you'll be able to do

• Understand how to plan and manage a client life cycle strategy within an enterprise environment
• Understand how to design a standard image for Windows 7 deployment
• Understand how to design client configurations for Windows 7, considering user needs and security requirements
• Understand how to design a Windows 7 client deployment strategy, including methods and tools
• Understand how to design application packages for deployment within a Windows 7 environment

What you'll be able to do

• Identify the cause of desktop application issues
• Resolve desktop application issues
• Identify the cause of networking issues
• Resolve networking issues
• Manage systems that run Windows 7 Client
• Maintain systems that run Windows 7 Client
• Support mobile users

What you'll be able to do

• Identify the key architectural components of the Windows operating system
• Design solutions utilising Windows Internals knowledge
• Monitor Windows operating system performance and resource usage
• Analyse Windows User Mode operations and processes
• Analyse Windows Kernel Mode operations and processes
• Debug Windows operating system issues and errors

What you'll be able to do

• Enter text accurately into word processing documents.
• Edit text effectively within word processing documents.
• Combine text and other information accurately within word processing documents.
• Structure information logically within word processing documents.
• Use word processing software tools to format documents appropriately.
• Use word processing software tools to present documents in a clear and professional manner.

What you'll be able to do

• Enter text accurately within word processing documents
• Combine text and other information accurately within word processing documents
• Create layouts for word processing documents
• Modify layouts for word processing documents
• Create structures for word processing documents
• Modify structures for word processing documents
• Use word processing software tools to format documents effectively to meet requirements
• Use word processing software tools to present documents effectively to meet requirements

What you'll be able to do

• Enter and combine text and other information accurately within word processing documents, ensuring correct spelling, grammar and formatting.
• Create and modify appropriate layouts, structures and styles for word processing documents to enhance readability and visual appeal.
• Use word processing software tools and techniques to format and present documents effectively to meet requirements, including the use of headings, lists, tables and images.

What you'll be able to do

• Provide colleagues and stakeholders with information effectively and accurately
• Consult with colleagues and stakeholders in relation to decisions or activities, taking their views into account
• Understand the importance of fulfiling agreements and honouring commitments made to colleagues and stakeholders to maintain trust and positive working relationships
• Understand how to manage potential conflicts of interest in a professional and ethical manner
• Understand how to monitor working relationships to identify and address any issues or concerns
• Review and improve the effectiveness of working relationships to enhance collaboration and productivity

What you'll be able to do

• Carry out work under direction, adhering to established procedures and guidelines
• Carry out work under direction, demonstrating competence in assigned tasks

What you'll be able to do

• Plan a range of ICT hardware and equipment work activities under direction
• Carry out a range of ICT hardware and equipment work activities under direction
• Plan a range of ICT hardware and equipment work activities under direction
• Carry out a range of ICT hardware and equipment work activities under direction
• Minimise risks related to ICT hardware and equipment work activities

What you'll be able to do

• Plan a wide range of work activities by defining objectives, identifying resources, and establishing timelines.
• Carry out a wide range of work activities by following established procedures and using appropriate tools and techniques.
• Direct a wide range of work activities by assigning tasks, providing guidance, and monitoring progress.
• Plan a wide range of work activities by defining objectives, identifying resources, and establishing timelines.
• Carry out a wide range of work activities by following established procedures and using appropriate tools and techniques.
• Direct a wide range of work activities by assigning tasks, providing guidance, and monitoring progress.
• Minimise risks related to work activities by identifying hazards, assessing risks, and implementing control measures.

What you'll be able to do

• Understand how to manage working practices for ICT hardware and equipment to ensure efficiency and safety.
• Manage and improve working practices relating to ICT hardware and equipment to optimise performance and minimise downtime.
• Improve working practices to minimise risk to the organisation when working with ICT hardware and equipment.