Open College Network West Midlands Level 3 Diploma in Professional Competence for IT and Telecoms Professionals

What you'll be able to do

• Host a functional e-commerce site, ensuring secure transactions and a positive user experience.
• Support supplier transactions, facilitating efficient communication and data exchange.
• Understand legal and ethical marketing principles, ensuring compliance with regulations and responsible advertising practices.
• Manage the elements of a web site, including content, design, and functionality.
• Evaluate a web site, identifying areas for improvement and measuring its effectiveness.
• Enhance a web site structure, improving navigation and user accessibility.
• Manage client/server side technologies, ensuring seamless integration and optimal performance.

What you'll be able to do

• Host a functional e-commerce site, ensuring it is accessible and meets user needs
• Support supplier transactions, ensuring secure and efficient processing
• Understand legal and ethical marketing principles and their application to e-commerce

What you'll be able to do

• Understand the various roles within an IT organisation and their responsibilities
• Understand the technical requirements for developing and deploying web-based applications and services
• Manage client-side requirements, including user interface design, client-side scripting, and browser compatibility
• Manage web-based communication, including email, instant messaging, and social media

What you'll be able to do

• Understand JavaScript principles
• Understand functional programming using JavaScript
• Understand object-oriented programming using JavaScript
• Understand how websites interact with JavaScript

What you'll be able to do

• Implement network communication principles in a practical context.
• Support networking resources effectively, ensuring their availability and performance.

What you'll be able to do

• Understand the core principles of the PERL programming language and its applications.
• Manipulate data effectively using PERL, including data extraction, transformation, and loading.
• Manage external data sources using PERL, such as files, databases, and web services.

What you'll be able to do

• Understand network security principles
• Understand encryption
• Implement network security measures
• Protect a networked environment from threats
• Understand Firewall Solutions
• Implement a firewall solution

What you'll be able to do

• Create a web page using appropriate technologies and coding standards
• Understand web site enhancements, including the use of multimedia and interactive elements
• Manage the e-commerce requirements of a website, including product listings and payment processing

What you'll be able to do

• Manage the elements of a web site, including content, structure, and design.
• Evaluate a web site, assessing its usability, accessibility, and effectiveness.
• Enhance a web site structure, improving its organisation and navigation.
• Manage client/server side technologies, ensuring seamless interaction and functionality.

What you'll be able to do

• Understand the fundamental principles of Internet Business Foundations.
• Understand the core concepts of Site Development Foundations.
• Understand the key elements of Network Technology Foundations.

What you'll be able to do

• Understand the fundamental principles and concepts of relational databases, including tables, keys, relationships, and data integrity
• Understand the principles of relational database design, including normalisation, data modelling, and schema design
• Normalise a database to reduce data redundancy and improve data integrity
• Implement the Structured Query Language (SQL) to create, retrieve, update, and delete data in a relational database
• Implement Relational Algebra operations to manipulate and query data in a relational database
• Manage database transactions and security, including user authentication, authorisation, and data encryption

What you'll be able to do

• Manage convergent networks effectively
• Manage voice technologies within a network environment
• Support convergence technologies and their implementation

What you'll be able to do

• Understand the principles of Routing Services.
• Implement an EIGRP-Based Solution.
• Implement an OSPF-based Solution.
• Understand the manipulation of Routing Updates.
• Understand path control.
• Implement a BGP solution for ISP connectivity.
• Implement Routing Facilities for Branch Offices and Mobile Workers.
• Implement IPv6 in an Enterprise Network.

What you'll be able to do

• Understand the analysis of an enterprise campus architecture, including network design and topology.
• Implement VLANs in campus networks, segmenting the network for improved security and performance.
• Implement spanning tree, preventing network loops and ensuring network stability.
• Implement inter-VLAN Routing, enabling communication between different VLANs.
• Understand high availability and redundancy in a campus network, ensuring continuous network operation.
• Understand campus infrastructure security, protecting the network from unauthorised access and cyber threats.
• Understand the preparation of the campus infrastructure for advanced services, such as voice and video communication.

What you'll be able to do

• Plan maintenance activities for complex networks, considering factors such as network topology and critical services.
• Understand troubleshooting processes for complex enterprise networks, including identifying and resolving network issues.
• Implement maintenance and troubleshooting tools and applications to support network operations.
• Maintain and troubleshoot campus switched solutions, ensuring network connectivity and performance.
• Maintain and troubleshoot routing solutions, addressing routing protocols and network configurations.
• Maintain and troubleshoot addressing services, such as DHCP and DNS, to ensure proper network addressing.
• Maintain and troubleshoot network performance issues on converged networks, addressing issues related to voice, video, and data traffic.
• Maintain and troubleshoot network security implementations, including firewalls, intrusion detection systems, and VPNs.
• Maintain and troubleshoot integrated, complex enterprise networks, addressing a wide range of network issues and technologies.

What you'll be able to do

• Implement a Wide Area Network (WAN)
• Test and troubleshoot a Wide Area Network (WAN) implementation
• Plan security measures for a Wide Area Network (WAN)
• Evaluate a Wide Area Network (WAN) and implement security and network address management technologies.

What you'll be able to do

• Configure a switched VLAN infrastructure, including creating and assigning VLANs.
• Configure a trunked VLAN infrastructure, enabling communication between switches.
• Test a VLAN infrastructure to ensure proper functionality and connectivity.
• Troubleshoot a VLAN infrastructure to identify and resolve network issues.
• Enable a VLAN Trunk Protocol (VTP) client/server structure to operate effectively within a LAN environment.
• Enable a VLAN Trunk Protocol (VTP) client/server structure to manage VLAN configurations efficiently.
• Understand the operation of wireless systems, including wireless standards, security protocols, and network configurations.

What you'll be able to do

• Know the diverse types of network systems and devices in common use within modern organisations.
• Know how different network technologies operate and communicate with each other.
• Understand the Open Systems Interconnection (OSI) model and the Transmission Control Protocol/Internet Protocol (TCP/IP) suite and their relationship to the operation of network systems.
• Configure a workstation for connection to a network, ensuring correct settings and functionality.
• Design a sub-network scheme, taking into account addressing, subnetting, and network requirements.
• Recommend improvements to an existing network infrastructure, based on analysis of performance and security.

What you'll be able to do

• Identify and understand the characteristics and functions of different routing protocols.
• Configure a router to communicate effectively with a WAN infrastructure.
• Test and troubleshoot a network system to identify faults and assess the quality of communication.

What you'll be able to do

• Understand the hardware principles of a computer system, including the function of key components.
• Safely assemble a range of computer systems and their components, adhering to health and safety guidelines.
• Maintain a range of computer systems and their components, including troubleshooting and repair.
• Maintain operating system components, including updates, configuration, and security settings.
• Maintain security components, including firewalls, antivirus software, and access controls.
• Maintain network communication for a computer system, including configuring network settings and troubleshooting connectivity issues.

What you'll be able to do

• Understand the principles of managing computer systems
• Manage the support of operating systems and security requirements
• Maintain a networked system

What you'll be able to do

• Understand the principles of wireless systems, including wireless standards, security protocols, and network configurations.
• Manage the implementation of a wireless system, including planning, configuration, and deployment.
• Maintain a wireless solution, including troubleshooting, security updates, and performance optimisation.

What you'll be able to do

• Design a network infrastructure that meets specified requirements and adheres to industry best practices
• Implement a prototype network based on the designed infrastructure
• Maintain a prototype network, addressing issues and ensuring optimal performance

What you'll be able to do

• Configure a switched infrastructure, including VLANs, spanning tree protocol, and port security
• Test and troubleshoot a routed and switched infrastructure, using appropriate tools and techniques
• Understand traffic filtering concepts and implement a traffic filtering solution using access control lists (ACLs) or other relevant technologies

What you'll be able to do

• Understand the diverse types of network systems and devices in common use.
• Understand how different network technologies operate and communicate with each other.
• Understand basic network security principles and their impact on the user experience.
• Configure cross-network communication between devices.
• Troubleshoot cross-network communication issues.

What you'll be able to do

• Identify and explain different routing protocols used in small to medium businesses and ISPs
• Understand the function of different routing protocols
• Configure a router to communicate effectively with a WAN infrastructure
• Test a network system to identify potential issues
• Troubleshoot a network system to resolve identified issues
• Implement address management strategies within a network

What you'll be able to do

• Use personal computer components effectively
• Understand personal computer troubleshooting techniques
• Understand personal computer repair procedures
• Understand personal computer maintenance procedures
• Understand operating systems and their functions
• Understand basic networking fundamentals and concepts
• Understand security concepts and technologies related to personal computers
• Understand operational considerations when working with personal computers

What you'll be able to do

• Understand Hardware components and their functions within a computer system.
• Understand Operating Systems (unless otherwise noted, operating systems referred to within include Microsoft Windows 2000, Windows XP Professional, XP Home, XP MediaCenter, Windows Vista Home, Home Premium, Business and Ultimate) and their role in managing system resources.
• Understand Networking principles and protocols for data communication.
• Understand Security measures to protect computer systems and networks from threats.

What you'll be able to do

• Know the fundamental principles of telephony and communication systems.
• Engineer a network infrastructure for converged communication systems.
• Identify suitable applications for converged communication networks.
• Know the hardware components and architectural design of converged communication systems.
• Manage a converged network, including configuration, monitoring, and maintenance.
• Know security design principles and best practices for converged communication networks.

What you'll be able to do

• Know the installation procedure for Linux operating systems
• Manage Linux based clients, including user accounts and software installations
• Configure system settings, network services and access rights on Linux systems
• Implement security options to protect Linux systems from threats
• Complete documentation relating to Linux system administration tasks
• Know the hardware that relates to typical Linux client and server systems, including their specifications and compatibility

What you'll be able to do

• Understand different media and topologies used in network infrastructure
• Understand Protocols and Standards that govern network communication
• Understand Network Implementation processes and techniques
• Carry out network support tasks, troubleshooting and resolving network issues

What you'll be able to do

• Understand the fundamental principles of printing processes and the function of various printer components.
• Understand the principles of image scanning and the operation of scanning devices.
• Troubleshoot common problems encountered in printing and document imaging processes.
• Understand the principles of device connectivity, including wired and wireless connection methods.
• Understand the function and operation of electromechanical components and the correct use of tools in printer maintenance.
• Understand colour theory and its application in printing and document imaging.
• Understand professional practice standards and ethical considerations in the printing and document imaging industry.
• Understand safe working practices and health and safety regulations relevant to printing and document imaging environments.

What you'll be able to do

• Understand general security concepts.
• Recognise and understand communication security.
• Understand and differentiate infrastructure security.
• Understand and apply the basics of cryptography.
• Understand and apply the basics of cryptography.
• Understand operational & organisational security.

What you'll be able to do

• Know the general hardware components and their functions within a server.
• Install a server according to specified requirements and best practises.
• Configure a server to meet organisational needs and security standards.
• Upgrade a server's hardware and software components effectively.
• Proactively maintain a server to ensure optimal performance and reliability.
• Protect the server environment from potential threats and vulnerabilities.
• Troubleshoot and identify server problems using appropriate diagnostic tools and techniques.
• Know the components and procedures of a disaster recovery plan for servers.

What you'll be able to do

• Know computer game components and the computer games industry
• Develop a computer game specification
• Implement a component of a computer game

What you'll be able to do

• Understand computer game architecture and components, including the roles of different elements
• Understand the computer games industry, including its structure, key players, and trends
• Evaluate existing computer games, assessing their strengths and weaknesses
• Develop a computer game specification, outlining the game's features, functionality, and design
• Implement elements of a computer game, using appropriate tools and techniques

What you'll be able to do

• Configure Domain Name System (DNS) for Active Directory
• Configure the Active Directory infrastructure
• Configure additional Active Directory server roles
• Create and maintain Active Directory objects
• Maintain the Active Directory environment
• Configure Active Directory Certificate Services

What you'll be able to do

• Configure IP Addressing and Services, ensuring proper network connectivity and functionality
• Configure Name Resolution, enabling efficient and reliable name-to-address mapping
• Configure Network Access, implementing security measures and access controls
• Configure File and Print Services, providing shared access to files and printers
• Monitor and Manage a Network Infrastructure, ensuring optimal performance and availability

What you'll be able to do

• Track and locate underground services using a cable locator, adhering to safety regulations and procedures.
• Safely assemble and dismantle portable propane equipment, following manufacturer's instructions and safety guidelines.
• Construct and maintain joint closures, ensuring weatherproof and secure connections.
• Construct a temporary joint closure, providing a reliable connection for a limited period.
• Prepare and joint underground copper cables, using appropriate tools and techniques to create a durable and effective joint.
• Prepare and terminate copper cables, ensuring secure and reliable connections.

What you'll be able to do

• Implement software solutions using procedural programming techniques
• Refine a procedural programme to improve its quality, efficiency, and maintainability
• Test the operation of a procedural programme to ensure it functions correctly and meets specified requirements

What you'll be able to do

• Implement a software design using procedural programming techniques, adhering to coding standards.
• Refine a procedural program to improve its quality, considering factors such as efficiency and maintainability.
• Test the operation of a procedural program to ensure it functions correctly and meets specified requirements.
• Document a computer program clearly and comprehensively, including its purpose, functionality, and usage.

What you'll be able to do

• Implement a software design using event driven programming techniques.
• Refine an event driven program to improve its overall quality and performance.
• Test the operation of an event driven program to ensure it functions correctly.
• Document an event driven program, including its design, implementation, and testing.

What you'll be able to do

• Implement software using event driven programming techniques, including creating event handlers and managing event loops
• Refine an event driven program to improve quality, including optimising performance and enhancing user experience
• Test the operation of an event driven program, ensuring it functions correctly and meets specified requirements

What you'll be able to do

• Implement software solutions using object-oriented programming principles, including encapsulation, inheritance, and polymorphism.
• Refine an object-oriented program to improve its quality, considering factors such as efficiency, maintainability, and readability.
• Test the operation of an object-oriented driven program to ensure that it functions correctly and meets specified requirements.

What you'll be able to do

• Implement a software design using object oriented programming techniques, adhering to coding standards and best practises
• Refine an object oriented program to improve quality, addressing issues related to performance, maintainability, and usability
• Test the operation of an object oriented driven program, identifying and resolving defects through systematic testing methods
• Document an object oriented driven program, providing clear and comprehensive documentation for users and developers

What you'll be able to do

• Run cables into the 'End User' premises safely and effectively.
• Fit main and extension telephone sockets to a professional standard.
• Run dropwires in the BT overhead network, adhering to safety regulations.
• Cross-connect circuits in primary and secondary cross-connection points accurately.
• Work safely on wooden poles, steps, and ladders, following established safety procedures.
• Carry out manual handling tasks using the kinetic method to minimise risk of injury.

What you'll be able to do

• Evaluate the importance of customer care for IT and Telecoms Professionals, recognising its impact on business success
• Develop professional customer relationships, building rapport and trust with clients
• Improve the delivery of service to customers, enhancing their experience and satisfaction

What you'll be able to do

• Provide customer care by establishing customer relationships
• Provide customer care by establishing customer relationships

What you'll be able to do

• Understand how to provide ICT customer care by developing customer relationships, including techniques for building rapport and trust
• Provide ICT customer care by developing customer relationships, addressing customer needs and resolving issues effectively
• Contribute to improving the delivery of service, by identifying areas for improvement and suggesting solutions

What you'll be able to do

• Provide customer care in a familiar context.
• Provide customer care in a familiar context.

What you'll be able to do

• Understand the fundamental concepts of logical data modelling, including entities, attributes, relationships, and normalisation
• Use appropriate data modelling techniques, such as entity-relationship diagrams (ERDs), to create logical data models that accurately represent business requirements
• Use data modelling techniques to refine logical data models, ensuring data integrity, consistency, and efficiency

What you'll be able to do

• Know the basic concepts of logical data modelling, including entities, attributes, and relationships.
• Use simple data modelling techniques to create logical data models, representing data structures and relationships effectively.

What you'll be able to do

• Understand the structure and uses of various data structures, such as arrays, linked lists, and trees, and their associated algorithms.
• Understand the operation of established algorithms, including sorting, searching, and graph traversal algorithms.
• Select appropriate data structures and associated algorithms for specified problems, considering factors such as efficiency and memory usage.
• Describe the data structures and associated algorithms in a non-executable program specification language, such as pseudocode or UML.
• Implement data structures and algorithms in an executable programming language, such as Python or Java.
• Understand how strings are structured and processed, including string manipulation and pattern matching techniques.

What you'll be able to do

• Enter structured information accurately into a database, edit existing data as needed, and organise the information effectively for easy retrieval.
• Use database software tools to extract specific information from the database and produce clear and concise reports based on the extracted data.

What you'll be able to do

• Create and modify non-relational database tables effectively
• Enter, edit, and organise structured information efficiently within a database
• Use database software tools to run queries and produce reports accurately

What you'll be able to do

• Plan, create and modify relational database tables to meet requirements, ensuring data integrity and efficiency
• Enter, edit and organise structured information in a database, maintaining accuracy and consistency
• Use database software tools to create, edit and run data queries and produce reports, extracting relevant information and presenting it in a clear and concise manner

What you'll be able to do

• Plan Microsoft Exchange Server 2007 upgrades and migrations, taking into account existing infrastructure and business requirements.
• Plan for high availability implementation, ensuring minimal downtime and data loss in case of failures.
• Plan the Exchange topology deployment, considering factors such as network bandwidth, security, and user access.
• Plan messaging security and compliance implementation, adhering to relevant regulations and protecting sensitive information.
• Plan for messaging environment maintenance, including regular backups, updates, and performance monitoring.

What you'll be able to do

• Design a comprehensive database strategy that aligns with business requirements and technical constraints
• Design database tables, specifying data types, constraints, and relationships to ensure data integrity and efficiency
• Design programming objects, such as stored procedures, functions, and triggers, to encapsulate business logic and improve database performance
• Design a transaction and concurrency strategy to manage data access and prevent data corruption in a multi-user environment
• Design an XML strategy for storing, retrieving, and exchanging data in XML format
• Design queries for optimal performance, considering indexing, query optimisation techniques, and data access patterns
• Design a database architecture for optimal performance, considering factors such as hardware resources, network bandwidth, and data storage technologies

What you'll be able to do

• Design messaging services using Microsoft Exchange Server 2007
• Plan messaging services using Microsoft Exchange Server 2007
• Design server high availability solutions for Microsoft Exchange Server 2007
• Plan server high availability solutions for Microsoft Exchange Server 2007
• Design coexistence and migration strategies for Microsoft Exchange Server 2007
• Plan coexistence and migration strategies for Microsoft Exchange Server 2007
• Define policies for messaging services
• Define security procedures for messaging services

What you'll be able to do

• Validate an application design against specifications, ensuring it meets all functional and non-functional requirements
• Plan data management strategies for the application, including data storage, retrieval, and security
• Plan user interaction and presentation strategy, ensuring a user-friendly and intuitive interface
• Design security implementation for the application, protecting against unauthorised access and data breaches
• Plan application deployment and maintenance procedures, ensuring smooth installation and ongoing support
• Design the application architecture, including the selection of appropriate technologies and frameworks
• Design for optimised performance, ensuring the application runs efficiently and effectively

What you'll be able to do

• Design a Web site to address loosely-defined requirements, considering user needs and accessibility.
• Use web development tools to build (X)HTML- and CSS-based websites to address well-defined specifications, ensuring code quality and maintainability.
• Understand the technology and tools needed to use multimedia in the context of a website, optimising for performance and user experience.
• Develop test strategies and apply these to a Web site, identifying and resolving issues to ensure functionality and usability.
• Understand the need for Web standards, adhering to best practices for accessibility, security, and interoperability.
• Understand the concepts associated with using the Internet and the World Wide Web for business, including e-commerce and online marketing.

What you'll be able to do

• Design event-driven computer programs to address loosely-defined problems, considering user needs and system requirements.
• Produce a working event-driven program which meets the design specification and functions as intended.
• Develop event-driven programs that reflect established programming and software engineering practice, including coding standards and best practices.
• Develop test strategies and apply these to event-driven programs to ensure functionality, reliability, and performance.
• Develop design documentation for use in program maintenance and end-user documentation, ensuring clarity and completeness.

What you'll be able to do

• Design object-oriented programs to address loosely-defined problems.
• Produce a working object-oriented program which meets the design specification.
• Develop object-oriented programs that reflect established programming and software engineering practice.
• Develop test strategies and apply these to object-oriented programs.
• Develop design documentation for use in program maintenance and end-user documentation.

What you'll be able to do

• Design procedural programs to address loosely-defined problems
• Produce a working procedural program which meets the design specification
• Develop procedural programs that reflect established programming and software engineering practice
• Develop test strategies and apply these to procedural programs
• Develop design documentation for use in program maintenance and end-user documentation

What you'll be able to do

• Design a SQL server instance and a database solution, considering performance, scalability, and security requirements.
• Design a database server security solution, implementing appropriate access controls and encryption measures.
• Design a database solution for high availability, ensuring minimal downtime and data loss in case of failures.
• Design a backup and recovery solution, enabling quick restoration of data in case of disasters.
• Design a monitoring strategy, tracking key performance indicators and identifying potential issues.
• Design a strategy to maintain and manage databases, including regular maintenance tasks and performance tuning.
• Design a strategy for data distribution, ensuring efficient data replication and access across multiple locations.

What you'll be able to do

• Develop own personal skills by identifying areas for improvement and implementing strategies for self-development.
• Develop own professional skills by enhancing technical knowledge, communication abilities, and problem-solving capabilities.
• Work as a member of a team to achieve defined goals by collaborating effectively, sharing information, and supporting colleagues.
• Implement agreed plans as part of a team, contributing to the successful completion of projects and tasks.
• Understand what is meant by professional practice in the IT sector, including ethical conduct, industry standards, and legal obligations.
• Understand the ethical environment relating to IT activities, including data privacy, intellectual property, and cybersecurity.
• Understand the legislative environment relating to IT activities, including data protection laws, copyright regulations, and computer misuse acts.
• Improve organisational effectiveness by contributing to process improvements, promoting innovation, and enhancing team performance.

What you'll be able to do

• Understand the properties, structures and components included in typical fibre telecommunications networks.
• Understand safe working practices when working with optical fibre networks.
• Know the quality standards and documentation requirements when working on the optical fibre network.
• Prepare and install optical fibre components in exchanges and customer premises.
• Build an external fibre network.
• Construct and re-enter a fibre closure.

What you'll be able to do

• Comply with relevant Health & Safety procedures in an ICT environment.

What you'll be able to do

• Know the relevant parts of the operating system required for specified tasks.
• Operate specified parts of the system according to established procedures and guidelines.

What you'll be able to do

• Understand the fundamental principles of IT and telecoms system management.
• Review the functionality of IT and telecoms systems to ensure optimal performance.
• Review the management of IT and telecoms systems to ensure security and efficiency.
• Manage IT and telecoms systems effectively, adhering to best practise and organisational policies.

What you'll be able to do

• Understand the technical architecture of IT or Telecoms systems, including their components and interrelationships
• Understand how to specify system operation parameters, including defining acceptable performance levels and thresholds
• Control the operation of IT or Telecoms systems, ensuring they function according to specified parameters
• Control system maintenance activities, including scheduling, monitoring, and troubleshooting

What you'll be able to do

• Obtain information for images from appropriate sources
• Insert information into imaging software
• Combine information within imaging software to create images
• Use imaging software tools to create images
• Use imaging software tools to manipulate images
• Use imaging software tools to edit images

What you'll be able to do

• Obtain information for images from specified sources
• Insert information into images using appropriate techniques
• Combine different pieces of information to create composite images
• Use imaging software tools to create new images
• Use imaging software tools to manipulate existing images
• Use imaging software tools to edit images to meet specific requirements

What you'll be able to do

• Obtain information for images from various sources
• Insert information into images effectively
• Combine information from different sources within images
• Use imaging software tools to create images
• Use imaging software tools to manipulate images
• Use imaging software tools to edit images

What you'll be able to do

• Plan systems management software requirements for a business, taking into account its specific needs and objectives.
• Configure a systems management server system to meet the planned requirements.
• Manage a systems management server environment, ensuring its smooth operation and optimal performance.
• Maintain a systems management server environment, including troubleshooting and applying necessary updates and security patches.

What you'll be able to do

• Know the main technologies used in Cisco networks.
• Plan and design simple networks using Cisco technology.
• Implement and operate simple networks.
• Troubleshoot simple networks.

What you'll be able to do

• Send and receive complex information by communicating interpersonally, using appropriate methods and techniques.
• Understand and use written communication techniques to convey information effectively.
• Provide guidance to immediate colleagues on how to communicate information clearly and accurately.

What you'll be able to do

• Communicate interpersonally on a familiar subject in a familiar work situation, demonstrating effective verbal and non-verbal communication skills
• Communicate in writing on familiar subjects using specified formats, ensuring clarity, accuracy, and adherence to organisational guidelines

What you'll be able to do

• Send and receive familiar information by communicating interpersonally in familiar situations, using appropriate verbal and non-verbal communication techniques
• Communicate in writing in familiar situations, using clear and concise language and appropriate formatting

What you'll be able to do

• Know the main features of IT networks related to Cisco technology.
• Provide basic support to simple Cisco networks.
• Implement and operate simple Cisco networks.

What you'll be able to do

• Understand the fundamental components of IT systems and their interrelationships
• Understand the various roles and responsibilities of IT personnel within an organisation
• Understand different IT Systems Development Life Cycle (SDLC) models, including their advantages and disadvantages
• Understand IT Systems Development Life Cycle (SDLC) concepts and processes, such as requirements gathering, design, implementation, testing, and deployment

What you'll be able to do

• Control the investigation of existing ICT systems and proposed ICT systems to determine customer requirements.
• Control the investigation of existing ICT processes and proposed ICT processes to determine customer requirements.
• Analyse gathered information to identify customer needs for ICT systems.
• Analyse gathered information to identify constraints on ICT systems.

What you'll be able to do

• Investigate existing ICT systems and processes to determine their functionality and limitations
• Analyse gathered information to identify customer needs and system constraints for ICT systems

What you'll be able to do

• Understand System Architecture relating to Linux operating systems.
• Install Linux operating systems on a variety of hardware.
• Use GNU and Unix Commands to manage and administer a Linux system.
• Support Linux File Systems, including troubleshooting and maintenance.

What you'll be able to do

• Understand core database concepts, including data models, database management systems (DBMS), and relational database principles.
• Create database objects, such as tables, views, and indexes, using appropriate data types and constraints.
• Manipulate data within a database using SQL commands, including inserting, updating, deleting, and querying data.
• Understand data storage mechanisms, including file systems, storage devices, and data backup and recovery strategies.
• Administer a database by managing user access, monitoring performance, and ensuring data integrity and security.

What you'll be able to do

• Understand network infrastructures and their components
• Understand network hardware devices and their functions
• Understand protocols and services used in networking

What you'll be able to do

• Understand security layers and their importance in protecting systems and data.
• Understand operating system security principles and practices.
• Understand network security concepts and technologies.
• Understand the purpose and function of security software.

What you'll be able to do

• Demonstrate programming web applications using appropriate languages and frameworks.
• Demonstrate working with data and services, including accessing and manipulating data from various sources.
• Demonstrate troubleshooting and debugging web applications, identifying and resolving errors effectively.
• Demonstrate working with client-side scripting, enhancing user interface and interactivity.
• Demonstrate configuring and deploying web applications, ensuring proper installation and functionality.

What you'll be able to do

• Understand the fundamental concepts and principles of Windows programming
• Create Windows Forms applications with user interfaces and functionality
• Create Windows Services applications for background processes and system-level tasks
• Access and manipulate data within a Windows Forms application using appropriate data access techniques
• Deploy a Windows application to make it available for use by end-users

What you'll be able to do

• Install mail servers in accordance with organisational requirements.
• Configure mail servers to meet specified organisational needs.
• Manage mail servers effectively, ensuring optimal performance and security.
• Maintain mail servers, including troubleshooting and applying necessary updates.

What you'll be able to do

• Understand the technical aspects of the software development work undertaken by others within the team or organisation.
• Supervise the technical aspects of the software development work undertaken by others, providing guidance and support as required.

What you'll be able to do

• Install organisational servers according to specified requirements.
• Understand the principles and architecture of organisational directory services.
• Implement a directory services structure that meets organisational needs.
• Manage directory service objects, including users, groups, and computers.
• Monitor organisational servers to ensure optimal performance and availability.
• Manage disaster recovery procedures for servers and related systems.

What you'll be able to do

• Understand the context of database systems and data design principles within an organisational setting.
• Design an entity relationship diagram (ERD) to model data requirements for a given scenario.
• Create a normalised data structure from an ERD, ensuring data integrity and minimising redundancy.

What you'll be able to do

• Understand PL/SQL principles.
• Construct PL/SQL code.
• Construct PL/SQL structures.

What you'll be able to do

• Create and execute Java technology applications that leverage the object-oriented features of the Java language, including encapsulation, inheritance, and polymorphism
• Implement robust error-handling techniques to gracefully handle exceptions and prevent application crashes
• Create a graphical user interface (GUI) using Java Swing or JavaFX to provide a user-friendly interface for interacting with the application
• Implement input/output (I/O) functionality to read and write data to files, databases, and other data sources
• Create a simple TCP/IP networked client to communicate with a server over a network
• Define multithreaded programs to improve application performance and responsiveness by executing tasks concurrently

What you'll be able to do

• Demonstrate knowledge of Java technology, programming language principles, and the software product life cycle
• Use Java programming language constructs, including data types, operators, and control structures, to create Java technology applications
• Use decision and looping constructs and methods to dictate program flow within Java applications
• Implement Java technology programming and object-orientated (OO) concepts, such as encapsulation, inheritance, and polymorphism, in Java technology programs

What you'll be able to do

• Input text into presentation slides
• Combine text and other information within presentation slides
• Use presentation software tools to structure slides effectively
• Use presentation software tools to edit slides accurately
• Use presentation software tools to format slides consistently
• Prepare slides for presentation to meet identified needs

What you'll be able to do

• Input and combine text and other information effectively within presentation slides, ensuring clarity and visual appeal.
• Use presentation software tools to structure, edit and format slide sequences logically and consistently.
• Prepare slideshow for presentation, ensuring it is ready for delivery and meets the intended purpose.

What you'll be able to do

• Input and combine text and other information, such as images and charts, within presentation slides
• Use presentation software tools to structure, edit and format presentations, including selecting layouts, fonts, and colours
• Prepare an interactive slideshow for presentation, incorporating animations, transitions, and multimedia elements

What you'll be able to do

• Create a project and define its scope, objectives, and deliverables
• Enter and edit information about project tasks, including dependencies, durations, and deadlines
• Enter and edit information about project resources, including personnel, equipment, and materials
• Update information about project progress, including task completion status, resource utilisation, and cost tracking
• Select and use appropriate tools and techniques to display and report on project status, such as Gantt charts, PERT charts, and status reports

What you'll be able to do

• Create and define a project with clear objectives and scope
• Enter information about project tasks accurately
• Edit information about project tasks to reflect changes
• Enter information about project resources accurately
• Edit information about project resources to reflect changes
• Update information about project progress regularly
• Select appropriate tools to display project status clearly
• Use appropriate techniques to display project status effectively
• Select appropriate tools to report on project status accurately
• Use appropriate techniques to report on project status comprehensively

What you'll be able to do

• Create a project using project management software
• Define a project using project management software
• Enter information about project tasks
• Edit information about project tasks
• Enter information about project resources
• Edit information about project resources
• Update information about project progress
• Select appropriate tools to display project status
• Use appropriate tools to display project status
• Select appropriate techniques to display project status
• Use appropriate techniques to display project status
• Select appropriate tools to report on project status
• Use appropriate tools to report on project status
• Select appropriate techniques to report on project status
• Use appropriate techniques to report on project status

What you'll be able to do

• Understand specified organisational quality management procedures, including documentation and reporting requirements
• Monitor quality management procedures to ensure adherence to organisational standards and identify areas for improvement

What you'll be able to do

• Understand the role of remote support within an organisation, including its benefits, limitations, and impact on customer satisfaction.
• Maintain customer support requirements by adhering to service level agreements and organisational policies.
• Implement customer support requirements by providing effective remote assistance and resolving technical issues efficiently.

What you'll be able to do

• Understand the organisational requirements for providing excellent customer care.
• Understand the products and services that are supported by the organisation.
• Support customers with products or services remotely.

What you'll be able to do

• Know the relevant parts of customer care requirements and procedures for providing remote support.
• Know the detailed specifications and functionality of the supported products or services.
• Provide remote support on specified products or services, adhering to customer care requirements.
• Provide remote support on specified products or services, adhering to product specifications.

What you'll be able to do

• Know the specified parts of customer care requirements that are relevant to remote support.
• Know the details of the supported products and services that apply to remote support.
• Provide routine support on specified products or services in a remote environment.

What you'll be able to do

• Know the common types of security threat to an organisation, its IT system and its data, along with relevant methods and procedures for protecting it from these threats.
• Apply security measures to protect an organisation's IT systems and data from identified threats.
• Monitor security procedures to ensure their effectiveness and identify potential vulnerabilities.

What you'll be able to do

• Understand the various security threats to an IT system
• Explain the operational impact of security threats on an IT system
• Identify and describe the methods available to combat security threats
• Maintain existing ICT security procedures to ensure continued protection
• Improve ICT security procedures to enhance the overall security posture
• Implement security procedures to mitigate identified risks

What you'll be able to do

• Know the particular threats to an IT system and its data
• Understand specified methods and procedures for protecting an IT system and its data
• Comply with relevant security requirements to protect an IT system
• Comply with relevant security requirements to protect data held on an IT system

What you'll be able to do

• Understand specified parts of the software installation and upgrade process, including pre-installation checks, configuration, and post-installation testing
• Install software according to specified procedures and documentation
• Upgrade software to newer versions, following established protocols and best practises

What you'll be able to do

• Understand the relevant parts of the software installation and upgrade process, including planning, preparation, and execution
• Install and upgrade software according to specified procedures and best practices

What you'll be able to do

• Understand the processes involved in software installation and upgrade procedures.
• Carry out or control a wide range of software installations or upgrades, ensuring minimal disruption and optimal functionality.

What you'll be able to do

• Use a spreadsheet to enter numerical data
• Use a spreadsheet to enter other types of data
• Use a spreadsheet to edit numerical data
• Use a spreadsheet to edit other types of data
• Use a spreadsheet to organise numerical and other data effectively
• Use appropriate formulas to summarise spreadsheet information
• Use appropriate tools to summarise spreadsheet information
• Use appropriate formulas to display spreadsheet information
• Use appropriate tools to display spreadsheet information
• Select appropriate tools to present spreadsheet information effectively
• Use appropriate techniques to present spreadsheet information effectively

What you'll be able to do

• Use a spreadsheet to enter, edit and organise numerical and other data accurately
• Select and use appropriate formulas and data analysis tools to meet specific requirements
• Select and use tools and techniques to present and format spreadsheet information clearly and effectively

What you'll be able to do

• Use a spreadsheet to enter numerical data accurately and efficiently
• Use a spreadsheet to enter other types of data effectively
• Edit data within a spreadsheet to ensure accuracy and relevance
• Organise numerical and other data within a spreadsheet for clarity and accessibility
• Select appropriate formulas to perform calculations on spreadsheet data
• Use data analysis tools and techniques to extract meaningful insights from spreadsheet data
• Present spreadsheet information in a clear and understandable format
• Format spreadsheet information to enhance its visual appeal and readability
• Publish spreadsheet information in a suitable format for sharing and distribution

What you'll be able to do

• Understand how to administer a system, including user management and security settings
• Administer a system and change system configurations to meet organisational requirements

What you'll be able to do

• Assist in administering a system
• Change system configurations

What you'll be able to do

• Operate the system according to established procedures.
• Operate systems efficiently and effectively to meet operational requirements.
• Maintain and implement system operating procedures to ensure consistent and reliable system performance.

What you'll be able to do

• Know the functionality of specified parts of the system
• Operate specified parts of the system

What you'll be able to do

• Control the provision of technical advice and guidance to ensure it is accurate, consistent, and meets customer needs.
• Provide reactive technical advice and guidance to customers on a range of topics, addressing their specific queries and issues.
• Provide proactive technical advice and guidance to customers, anticipating their needs and offering solutions to potential problems.

What you'll be able to do

• Provide technical advice and guidance to customers effectively.
• Provide reactive technical advice and guidance to customers on a range of topics, addressing their specific issues and needs.

What you'll be able to do

• Understand the context in which technical advice and guidance is provided to customers
• Provide reactive technical advice and guidance to customers on a range of topics, addressing their immediate needs and queries
• Provide proactive technical advice and guidance to customers, anticipating their future needs and offering relevant solutions

What you'll be able to do

• Understand the processes, methods and information that are used in the diagnostic process, including fault finding techniques and diagnostic tools.
• Diagnose faults with a wide range of causes, identifying the root cause of technical issues.
• Select remedies for non-routine faults, implementing appropriate solutions to resolve complex problems.
• Maintain diagnosis and remedy records, documenting the fault finding process and the actions taken.

What you'll be able to do

• Understand the organisation’s maintenance philosophy and the methods and information it requires.
• Maintain the diagnostic process and provide specialist support to others.
• Select and improve approaches to remedy for non-routine faults.
• Implement processes for diagnosis and remedy records.

What you'll be able to do

• Know the process, methods and information that are used in the diagnostic process, including fault finding techniques and diagnostic tools
• Apply processes to diagnose faults with a known range of causes and assist in the diagnosis of other faults, using appropriate diagnostic methods and tools
• Select fault remedies from given alternatives, considering factors such as cost, effectiveness, and availability
• Maintain diagnosis and remedy records, documenting the fault, the diagnostic process, the selected remedy, and the outcome

What you'll be able to do

• Know technical information about a range of ICT products, testing procedures and associated activities.
• Know what equipment is to be used for testing and the reasons for each test.
• Carry out routine testing of ICT systems.
• Assist in other, more complex, testing activities.

What you'll be able to do

• Know technical information about a wide range of products, testing procedures and associated activities, equipment to be used and the reasons for the test, demonstrating a comprehensive understanding of ICT systems and testing methodologies
• Carry out testing and support others in the testing process, following established procedures and providing guidance to colleagues

What you'll be able to do

• Know basic technical information about a system to be tested, including testing procedures and associated activities, equipment to be used, and the reasons for the test.
• Assist in testing under direction, following established procedures and recording test results accurately and completely.

What you'll be able to do

• Understand the fundamental principles of IT and Telecoms systems testing, including methodologies and best practises
• Plan for the testing of an IT or Telecoms system, defining test objectives, scope, and resources
• Control the testing of system components, managing the execution of tests and monitoring progress
• Evaluate test results, analysing data to identify defects and assess system performance

What you'll be able to do

• Assist in the administration of user profiles within a system
• Assist in the administration of user profiles, following established procedures

What you'll be able to do

• Administer user profiles in accordance with organisational policies and procedures.
• Administer user profiles effectively and efficiently.

What you'll be able to do

• Use e-mail software tools and techniques to compose and send messages effectively
• Manage incoming email effectively, prioritising and organising messages as required

What you'll be able to do

• Use e-mail software tools and techniques to compose and send messages, including attachments and formatting
• Manage incoming e-mail effectively, including filtering, sorting, and archiving messages

What you'll be able to do

• Use e-mail software tools and techniques to compose and send messages, including formatting text, attaching files, and using address books
• Manage use of e-mail software effectively, including organising messages, filtering spam, and managing storage space

What you'll be able to do

• Connect to the Internet using appropriate hardware and software
• Use browser software to navigate webpages effectively
• Use browser tools to search for information from the Internet using appropriate search terms
• Use browser software to communicate information online through email or other platforms
• Understand the need for safety practices when working online, including protecting personal information
• Understand the need for security practices when working online, including avoiding malicious websites and downloads

What you'll be able to do

• Select an appropriate connection to access the Internet based on requirements
• Set up a connection to access the Internet correctly
• Set up browser software to navigate webpages effectively
• Use browser software to navigate webpages efficiently
• Use browser tools to search effectively for information from the Internet
• Use browser tools to search efficiently for information from the Internet
• Use browser software to communicate information online clearly
• Use browser software to communicate information online appropriately
• Develop appropriate safety practices when working online
• Apply appropriate safety practices when working online
• Develop appropriate security procedures when working online
• Apply appropriate security procedures when working online

What you'll be able to do

• Connect to the internet using appropriate hardware and software configurations
• Use browser software to navigate web pages, including using hyperlinks, bookmarks, and history features
• Use browser tools to search for information from the internet, including using search engines and advanced search techniques
• Use browser software to communicate information online, including using web-based email, social media, and online forums
• Follow and understand the need for safety and security practices when working online, including protecting personal information and avoiding online scams

What you'll be able to do

• Understand the core principles of virtualisation technologies and their applications.
• Effectively manage complex virtualised environments, ensuring stability and performance.
• Deploy vSphere solutions according to specified requirements and best practises.
• Administer vSphere enterprise components, including configuration and maintenance.

What you'll be able to do

• Understand the fundamental principles of virtualisation technologies and their application in modern IT environments.
• Understand the various components of a data centre and their roles in supporting virtualised infrastructure.
• Design a virtualisation environment that meets specified requirements, considering factors such as scalability, performance, and security.
• Implement a virtualisation design, including the configuration of virtual machines, networks, and storage.

What you'll be able to do

• Plan and create web pages, taking into account user needs and accessibility
• Use website software tools to structure and format web pages effectively
• Publish web pages to the Internet or an intranet, ensuring they are accessible and functional

What you'll be able to do

• Create structures for websites, utilising appropriate coding languages and design principles
• Create styles for websites, ensuring consistency and accessibility across different devices and browsers
• Use website software tools to prepare content for websites, including text, images, and multimedia elements
• Publish websites to a specified server or hosting platform, ensuring proper file management and security protocols

What you'll be able to do

• Create website structures and styles, and use them to produce websites
• Select and use appropriate website software tools and features to develop multiple page websites with multimedia and interactive features
• Publish and test multiple page websites with multimedia and interactive features

What you'll be able to do

• Install, upgrade, and migrate to Windows 7 operating systems
• Deploy Windows 7 in a variety of environments
• Configure hardware and applications within Windows 7
• Configure network connectivity in Windows 7
• Configure access to resources within Windows 7
• Configure mobile computing features in Windows 7
• Monitor and maintain systems that run Windows 7

What you'll be able to do

• Plan and manage a client life cycle strategy, encompassing deployment, maintenance, and retirement of client devices.
• Design a standard image, ensuring consistent configuration and security across all client devices.
• Design client configurations, tailoring settings to meet specific user and business requirements.
• Design a Windows 7 client deployment, planning the process and ensuring a smooth transition.
• Design application packages for deployment, ensuring compatibility and ease of installation.

What you'll be able to do

• Identify the cause of desktop application issues
• Resolve desktop application issues effectively
• Identify the cause of networking issues on a desktop
• Resolve networking issues on a desktop
• Maintain systems that run Windows 7 Client to ensure optimal performance
• Support mobile users by troubleshooting and resolving their technical issues

What you'll be able to do

• Identify the key architectural components of the Windows operating system.
• Design solutions based on the Windows operating system architecture.
• Monitor the performance and health of Windows systems.
• Analyse User Mode processes and components within Windows.
• Analyse Kernel Mode processes and components within Windows.
• Debug Windows systems to identify and resolve issues.

What you'll be able to do

• Understand the principles and processes involved in server installation.
• Understand the different server roles and their functions within a network.
• Understand the concepts and implementation of Active Directory.
• Understand different storage solutions and their management.
• Understand how to manage server performance to ensure optimal operation.
• Understand the importance of server maintenance and the procedures involved.

What you'll be able to do

• Enter, edit, and combine text and other information accurately within word processing documents
• Structure information logically within word processing documents to enhance readability and understanding
• Use word processing software tools effectively to format and present documents to a professional standard

What you'll be able to do

• Enter and combine text and other information accurately within word processing documents, ensuring clarity and correctness
• Create and modify layout and structures for word processing documents, to enhance readability and visual appeal
• Use word processing software tools to format and present documents effectively to meet requirements, adhering to specified guidelines and standards

What you'll be able to do

• Enter text accurately within word processing documents
• Combine text and other information accurately within word processing documents
• Create appropriate layouts for word processing documents
• Modify appropriate layouts for word processing documents
• Create appropriate structures for word processing documents
• Modify appropriate structures for word processing documents
• Create appropriate styles for word processing documents
• Modify appropriate styles for word processing documents
• Use word processing software tools to format documents effectively to meet requirements
• Use word processing software techniques to format documents effectively to meet requirements
• Use word processing software tools to present documents effectively to meet requirements
• Use word processing software techniques to present documents effectively to meet requirements

What you'll be able to do

• Carry out work under direction, adhering to specified procedures and guidelines.
• Carry out work under direction, demonstrating competence in the assigned tasks.

What you'll be able to do

• Plan and carry out a range of ICT hardware and equipment work activities under direction, demonstrating an understanding of relevant procedures and safety guidelines.
• Plan and carry out a range of ICT hardware and equipment work activities under direction, following established procedures and best practices.
• Minimise risks related to ICT hardware and equipment work activities, implementing appropriate safety measures and precautions.

What you'll be able to do

• Plan and carry out or direct a wide range of work activities related to ICT hardware and equipment, in line with organisational procedures.
• Plan and carry out or direct a wide range of work activities related to ICT hardware and equipment, ensuring tasks are completed effectively and efficiently.
• Minimise risks related to work activities involving ICT hardware and equipment, adhering to health and safety regulations and organisational policies.

What you'll be able to do

• Understand how to manage working practices for ICT hardware and equipment, including health and safety considerations
• Manage and improve working practices relating to ICT hardware and equipment, ensuring efficiency and effectiveness
• Improve working practices to minimise risk to the organisation, including data security and equipment failure