BIIAB · RQF Level 2
BIIAB Level 2 Certificate in Cultural Heritage
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 2
- Total credits30
- Guided learning143 hours
- Units in this qualification38
Awarded by BIIAB · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
These are the units BIIAB registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Apply preventive conservation measures for cultural heritageReal unit · BIIAB
What you'll be able to do
- Assess the suitability of the environment for cultural heritage
- Modify the environment
- Put contingency measures in place
- Make records of actions taken
Apply procedures for the management of cultural heritage collectionsReal unit · BIIAB
What you'll be able to do
- Use collection management procedures
- Manage collections data and documentation
- Manage information to support collections management and care
Assist customers, visitors or audiences in getting the best from their experience of a creative or cultural organisationReal unit · BIIAB
What you'll be able to do
- Identify the needs of customers, visitors or audiences and have relevant information available
- Provide information to customers, visitors or audiences and respond to their feedback
- Respond to problems and complaints
- Follow organisational procedures in dealing with customers, visitors or audiences
Assist with incidents and emergency proceduresReal unit · BIIAB
What you'll be able to do
- Understand organisational procedures for dealing with incidents and emergencies
- Understand how to use emergency equipment and systems
- Assist with emergency procedures in the event of an incident or emergency
Assisting with daily financial issuesReal unit · BIIAB
What you'll be able to do
- Maintain accurate and up to date financial records
- Follow company policy in relation to purchase orders , petty cash, floats and per diems
Build cultural heritage exhibitions and displaysReal unit · BIIAB
What you'll be able to do
- Agree requirements for the exhibition or display
- Build the exhibition or display
- Install cultural heritage items within the exhibition or display
Catalogue objects and collectionsReal unit · BIIAB
What you'll be able to do
- Understand how to identify information required for cataloguing objects
- Collect and record information on objects
- Catalogue objects
Contribute to the care of a cultural venue premiseReal unit · BIIAB
What you'll be able to do
- Monitor the condition of premises
- Report on condition of premises
- Undertake minor maintenance activities
- Carry out all procedures in line with health and safety regulations and procedures
Contribute to the care of cultural heritage objectsReal unit · BIIAB
What you'll be able to do
- Handle objects correctly
- Carry out basic care procedures
- Monitor the condition of objects
Control the security of a cultural venueReal unit · BIIAB
What you'll be able to do
- Control access to the venue
- Understand how to receive and check visitors
- Maintain the security of the venue
Deliver learning or interpretation activities in a creative and cultural contextReal unit · BIIAB
What you'll be able to do
- Identify the purpose and objectives for a learning or interpretive activity
- Identify the purpose and objectives for a learning or interpretive activity
- Plan a learning or interpretive activity
- Plan a learning or interpretive activity
- Deliver a learning or interpretation activity
- Deliver a learning or interpretation activity
- Evaluate a learning or interpretive activity
- Evaluate a learning or interpretive activity
Develop learning materials for use in a creative and cultural contextReal unit · BIIAB
What you'll be able to do
- Identify the resources to be developed
- Develop learning resources
- Evaluate learning resources
Handle, clean and reposition cultural heritage objectsReal unit · BIIAB
What you'll be able to do
- Handle and clean cultural heritage objects
- Label and record objects
- Pack, move and install objects
Handle, pack and transport cultural heritage items and objectsReal unit · BIIAB
What you'll be able to do
- Pack items for relocation
- Prepare to transport items
- Transport items to new locations
Identity and Cultural DiversityReal unit · BIIAB
What you'll be able to do
- Understand the meanings of the terms social diversity and inclusion
- Understand equality, discrimination and prejudice
- Understand the diversity of communities
Introduction to ethics and professional judgement for cultural heritage conservationReal unit · BIIAB
What you'll be able to do
- Understand ethical and legal obligations in relation to cultural heritage conservation
- Apply ethical principles in their work
Maintain competence and undertake work-related learning in the creative and cultural sectorReal unit · BIIAB
What you'll be able to do
- Keep work skills and knowledge up-to-date
- Investigate relevant areas of the creative and cultural sector that are of interest
- Utilise relevant learning opportunities
Make and maintain conservation records for cultural heritageReal unit · BIIAB
What you'll be able to do
- Understand the use of conservation records in cultural heritage
- Make conservation records
- Store, index and manage conservation records
- Produce reports and instructions relating to conservation
Make copies or representations of items of heritageReal unit · BIIAB
What you'll be able to do
- Make replicas or representations
- Maintain the integrity and security of the original
- Record relevant information on the provenance, purpose and care of the copy
Monitor the security and environment of cultural heritage objectsReal unit · BIIAB
What you'll be able to do
- Monitor the security and environment of objects
- Manage visitors’ access to objects
- Take action in the event of threats to objects’ security and environmental conditions
Promote and sell goods and services in a creative and cultural organisationReal unit · BIIAB
What you'll be able to do
- Research information to support the sale of goods and services
- Promote and sell goods and services
- Assist in improving sales and developing commercial opportunities
- Follow organisational procedures in selling goods and services
Protect cultural heritage through basic conservation measuresReal unit · BIIAB
What you'll be able to do
- Identify and agree options for protecting, housing or displaying cultural heritage
- Produce components to protect, house or display cultural heritage
- Install protection as required to aid interpretation, conservation and use
- Label and record components of cultural heritage
Provide guided tours in a cultural venueReal unit · BIIAB
What you'll be able to do
- Plan and prepare guided tours
- Conduct guided tours
- Provide information for visitors
Provide information on a cultural heritage collectionReal unit · BIIAB
What you'll be able to do
- Research information about the collection
- Identify the information requirements of others
- Provide others with information relating to cultural heritage collections
Provide interpretation for creative and cultural exhibitions or displaysReal unit · BIIAB
What you'll be able to do
- Identify the purpose and objectives for interpretation
- Develop and put in place interpretation for an exhibition or display
- Evaluate interpretative materials and resources
Raise funds for a creative and cultural organisationReal unit · BIIAB
What you'll be able to do
- Identify where to focus fundraising effort
- Establish and maintain relationships with prospective funders
- Approach organisations and individuals for funding
Set up and maintain conservation equipmentReal unit · BIIAB
What you'll be able to do
- Set up equipment ready for use
- Provide advice and support in the use of the equipment
- Carry out routine checks and maintenance
Supervise and support the work of others in creative and cultural contextsReal unit · BIIAB
What you'll be able to do
- Develop work objectives and plans
- Lead and support others
- Monitor work and provide feedback
Support fundraising for a creative and cultural organisationReal unit · BIIAB
What you'll be able to do
- Answer enquiries from current and potential funders
- Provide administrative support and co-ordination for fundraising activities
- Collect and provide information to assist with fundraising
Support learning activities in a creative and cultural contextReal unit · BIIAB
What you'll be able to do
- Provide information on learning activities
- Assist in planning and preparing for learning activities
- Maintain health, safety and security in the learning environment
- Assist in delivering learning activities
Support marketing activities in a creative and cultural contextReal unit · BIIAB
What you'll be able to do
- Answer enquiries from customers accurately and professionally, providing relevant information and assistance.
- Keep records of customer interactions, maintaining accurate and up-to-date information for future reference.
- Provide administrative support for marketing activities, assisting with tasks such as scheduling meetings and managing correspondence.
- Provide co-ordination for marketing activities, ensuring smooth and efficient execution of marketing plans.
- Collect information to assist with marketing, gathering relevant data from various sources.
- Provide information to assist with marketing, presenting data in a clear and concise manner.
Support the organisation of creative or cultural events or exhibitionsReal unit · BIIAB
What you'll be able to do
- Support the planning and preparation of events and exhibitions
- Support the operation of events and exhibitions
- Provide information to support the evaluation of events and exhibitions
Taking responsibility for work in a creative and cultural contextReal unit · BIIAB
What you'll be able to do
- Understand their personal work role and expectations
- Complete work to the standards required
- Use feedback and reflection to improve performance and inform learning
Undertake marketing activities in a creative and cultural contextReal unit · BIIAB
What you'll be able to do
- Plan to undertake marketing activities in a creative and cultural context, considering target audiences and available resources.
- Conduct marketing communications in a creative and cultural context, utilising appropriate channels and messaging.
- Collect data to review marketing activities in a creative and cultural context, analysing performance and identifying areas for improvement.
Undertake routine conservation treatments for cultural heritageReal unit · BIIAB
What you'll be able to do
- Carry out routine conservation treatments
- Salvage cultural heritage in an emergency
- Identify actions needed to maintain the condition of cultural heritage after treatment
- Make records of conservation treatments
Work effectively with other people in a creative and cultural contextReal unit · BIIAB
What you'll be able to do
- Develop effective working relationships with others
- Work effectively with others
- Seek, give and respond to feedback
Work with volunteers in a creative and cultural contextReal unit · BIIAB
What you'll be able to do
- Analyse and communicate opportunities for involving volunteers in the work programme
- Agree and explain the work to be done by volunteers
- Support volunteers in their work
Working with colleaguesReal unit · BIIAB
What you'll be able to do
- Understand work colleagues expectations of them in the place of work.
- Use a range of communication skills and techniques to help secure good working relationships with colleagues.
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 2 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Apply preventive conservation measures to cultural heritage
- Carry out basic conservation of cultural heritage
- Contribute to the ongoing care of cultural venue premises
- Contribute to the security of people, tickets and venues
- Control entry to venues using ticketing technology
- Control the Security of a Cultural Venue
- Devise and implement strategies for the use and development of collections for cultural heritage
- Facilitate the use of interactive exhibits
Where this can lead
Associate International Customer Marketing Coordinator
Your journey starts here, but where it goes is really up to you. We're committed to providing the opportunities, the learning, and the support to help you build a truly rewarding career, whether that's becoming a deep specialist or leading a team. We're excited to see what you'll achieve.
See the whole journey →Showing 6 roles, drawn from 9 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for BIIAB Level 2 Certificate in Cultural Heritage
38 units in this credential, in the order it lists them, awarded by BIIAB.
- Apply preventive conservation measures for cultural heritage
- Apply procedures for the management of cultural heritage collections
- Assist customers, visitors or audiences in getting the best from their experience of a creative or cultural organisation
- Assist with incidents and emergency procedures
- Assisting with daily financial issues
- Build cultural heritage exhibitions and displays
and 32 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.